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    The UPS Store

    4.0 (7 reviews)
    Open 8:30 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

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    1 year ago

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    1 year ago

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    The UPS Store

    The UPS Store

    2.9
    (16 reviews)

    Customer service is amazing here! Quick and knowledgeable…read moreand barely ever a long wait. I'm usually in and out within 5-10 mins depending on if I'm doing happy returns or a large real estate mail out. I've been coming to this location for many years .

    As a longtime UPS customer, I was extremely disappointed by my experience at this location last…read morenight. When I walked in, the cashier was engaged in extended chit-chat with another customer while I stood there waiting. Because of that delay, I ended up being helped close to closing time -- which was then oddly brought up to me, as if it were somehow my fault. Had the cashier been focused on assisting customers instead of socializing, this would not have been an issue at all. Once I was finally assisted, the employee was abrupt, visibly stressed, and rushed. The real problem, however, was the shipping quote. I was told I needed a box three sizes larger than necessary and was quoted over $800 to ship lightweight toys and shoes for Christmas gifts -- items I routinely ship to and from Colorado and am very familiar with shipping costs for. When I questioned the box size and insisted on using a smaller, more appropriate box, the price magically dropped to a little over $400 -- still wildly excessive and nowhere near what I've paid for heavier and larger shipments in the past. That alone raises serious concerns about pricing transparency. I asked to speak with a manager and was told the woman assisting me was the manager -- which was surprising given how unprofessional the interaction was. I also left feeling uncomfortable due to the way I was treated compared to other customers, which made the experience feel unnecessarily hostile and unwelcoming. Between the poor customer service, lack of professionalism, and what felt like price gouging, I will never return to this location. I strongly encourage others to take their business elsewhere -- there are plenty of UPS locations that are transparent, respectful, and don't make customers feel rushed, overcharged, or unwelcome. Very disappointing experience overall.

    The UPS Store

    The UPS Store

    3.4
    (41 reviews)

    Updating to 5 Stars for great COVID measures, printing services, and super easy shipping…read more I recently had to ship some fragile champagne flutes and was putting it off because I figured I'd have to purchase bubble wrap and individually wrap each one. Instead, I called and it turns out they will pack and ship for you! I would much rather spend a bit extra to have professionals with the right packing supplies work their magic on my shipping needs! Besides that, they solved a bunch of other errands I needed to get done. I was able to take care of some printing I needed (not costly, and super quick to get your docs printed), and I realized you can bring any amazon returns and they'll fully handle it! You may pay a dollar or two for packaging if you don't bring a box, but holy cow this is going to solve my issue with never actually returning my Amazon REGRET purchases. I appreciate that they require masks inside, have social distancing stickers of the floor, and have plenty of signage for all of your needs. Overall, they helped me cross a bunch of things off my to-do list and made it as easy as can be!

    I had a 28 page black-and-white print job. The customer service representative told me that he…read morecouldn't figure out how to make it print in black-and-white so I end up getting color and being charged over $50... This is day 4 and I still have not had a callback from a manager or store owner concerning the issue... If you want competent service, go to the UPS store in downtown Orlando on Central Boulevard.

    The UPS Store - shipping_centers - Updated June 2026

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