I came in with several returns, the young lady behind the counter was polite, pleasant and patient. I would recommend this location to anyone. I used to go to the Reynold Rd location years ago, but a pair of gold earrings I was returning disappeared once they were given to the clerk there never to be seen again. So, I refused to go to That location. I've never had problems with any returns at this location. Integrity and Honesty is everything in my book. read more

The customer service at this store is terrible. I stopped using this location several years ago, after I decided I was not going to patronize a location who spoke to customers the way these people do. Unfortunately, my daughter made a purchase last week from this location; she came home talking about how rudely she was treated. I explained it to her that I choose to never go to this location because of that very issue. She purchased the wrong items and needed to return them. Per the return policy printed on the receipt, items with an NR are not returnable. These items were not marked NR on the receipt, yet they still refused to return them. I am baffled as to how they stay in business with this type of customer service. read more

I used to drive across town to go to this ups store, but the people that work there have become increasingly rude and unhelpful. Maybe it is under new management? There are too many other choices to continue using this store read more

Needed help shipping a number of odd shaped personal items. The stores manager/owner Nam was awesome. She suggested ways to lower the cost and ensure that all items would be tracked and insured. Thank you for a great job and superior service. read more

My online auction item was delivered to the UPS store to ship. Lightweight fabric item weighed less than 8 ounces in a bubble envelope. UPS store charged $30 to ship UPS. I asked "September" the woman who "helped" me on the phone, to ship USPS instead, and she said they didn't use Priority Mail. I had no choice but to pay what she demanded. I received the item in a bubble envelope. I googled the return address and according to their own website, quote: "We offer metered mail, postage stamps, Priority Mail®, Priority Mail Express®, First-Class Mail®, Every Door Direct Mail®, Every Door Direct Mail -- Retail®, Media Mail®, Military Mail Delivery, Parcel Select®". I realize they will make money on their shipping service but even the UPS base rate before they added their "fee" was overpriced at $17.82 Ground. Major ripoff. The woman I spoke with on the phone named "September", LIED to me about shipping Priority, and forced me to pay outrageous UPS shipping, and she was rude. Avoid using this location #2717--in fact, avoid using UPS at all. If the UPS store won't offer you USPS shipping, when in fact they do use it, just go to the PO and ship. I had no choice because my item came from an online auction in another state. This setup is designed to gouge the customer. read more

Wow! Awesome - the husband and wife owners helped me shipped some very challenging items. They were incredibly busy and had just dealt with an "unruly and unpleasant customer" who really believed she knew more about the shipping options than they did. They didn't seem fazed and suggested some options with cursory pricing for me and asked if I mind leaving the school desk so they could figure it out. A few hours later they quoted me better pricing and asked if I wanted to proceed. Stellar customer service. Next day when I came in to pay for the shipping item I had packed some fragile items to ship to the same address - they tactfully suggested they might packing could result in damage and offered to redo my packing for a modest amount. I wish I got this level of customer service and genuine concern and empathy from other businesses. A+ customer service from Nam and JT. Thank you read more

I needed a color report printed for a meeting. September and the owner both helped me get all the materials printed out in a professional and efficient manner. I was grateful for their expert assistance on a timely matter. Highly recommended! read more

If you want to get ripped a new one than this is the place for you. The owner TJ Sangha will nickel and dime you to death!!! Charged me $4.00 to print 4 pieces of black and white paper!! Absolutely ABSURD!! I told the owner what a rip off!! Horrible customer service. No wonder no one is ever in there!! Stay AWAY Thanks for the smart comment to my review of your business. A MONTH LATER and I didn't use the computer. And the owner waited on me. No female was onsite. No wonder you guys have horrible reviews. You continue to have terrible customer service. Good luck read more

The UPS Store - The owner clearly loves to rip his customers off - Printing Services Near Me - Winston-salem, North Carolina

I have utilized the services at this location for over 20 years, even before Nam became the franchisee. I've experienced nothing but top notch professional services. Nam and September are always helpful with processing shipments and other services. It's great to have a one stop location for the services I've needed! read more

The owners at this particular UPS store are incredibly thorough, organized, and the store is always clean with a great atmosphere. They are a husband and wife team and an American small business owner. This is probably the best UPS store I've ever done business with. I can't imagine anyone having a problem with the store or the owners. If you want to go to UPS store where you know that the owners and employees will do exactly what's right with your package this is the one! Very impressed read more

This is my go to UPS store. Service is normally pretty good. I showed up late on the Saturday before Christmas. Maybe the girl waiting on me had had a bad day or was just tired but that was no reason for being rude. When the prices seemed high, I started asking questions on options. It was like pulling teeth and she seemed upset. When I realized my 7 packages would be 1/2 the price if I asked for USPS rates as opposed to the UPS rates she initially quoted. If the owner is wondering why this store only has a 3 star rating on Yelp, she need not look farther than her employees. read more

Great packing service of oddly shaped large item at 20% of quoted price of UPS Store Knollwood.

Great customer service. All my shipments done through this location have never failed. The individuals operating the store have always provided the best shipping options for my needs. I frequently ship packages to Canada and the parcels reach the recipient on time. Even with the whole covid situation we are in. My latest win with this UPS store's service is an engagement ring sent to my son in Kansas as he is going to propose to his girlfriend this week. The ring has a high insured value. Mrs. Sangha provided me with all possible next day options. Also, she had recommended the safest form of shipping for such an item of its value. Air shipping rather than ground. My son received the package the next day (before end of day) without issue. Well worth the price and comfort knowing the package is safe. Thank you for your great service. I won't look elsewhere for my shipping needs. I would definitely recommend this UPS store to friends and family. read more

BEWARE AMAZON RETURNS LEFT HERE: I used to rely upon this ups location until they just switched to a batch box for Amazon returns, meaning you won't get your Amazon return credited or returned immediately, and possibly not at all if lost. BEWARE if you are dropping off Amazon Returns!!! They claim if not processed, you will be able to get a refund, but that means keeping the receipt and contacting amazon, and hoping for the best. take your amazon returns elsewhere. you will not get credited or refunded by amazon immediately upon tendering the item, and possibly not at all if lost or delayed from batching orders instead of labeling the return as they used to do. i no longer go to this location for that reason alone. otherwise, they were a very good location and convenient. read more

Lady working there is quite rude for no reason. It's almost like she doesn't want anyone to go in there. You can do your job and not act like a total ahole and that's fine, but when u go out if your way to complicate things, it's just an inconvenient for customers and people involved. read more

Very clean store. The couple who runs the store are professional and deffiently know how to handle international shipping. Good location and easy to get to. read more

I've never had a bad experience. It's family owned and the owners go out of their way to be kind, friendly, and give you great service. They work very hard to provide the best customer service. The owner is very knowledgeable on the best way to ship things. read more

the worst. left an amazon return there a week ago and it hasn't even been processed as completed!!!!! no credit to my account, i was told to keep the receipt if it doesn't get processed in time so i could get a refund......looks like they now batch amazon returns instead of fully processing them there!!!!!! never again. go elsewhere, especially if you're returning an item to amazon!!!!!! read more

I ship and mail frequently and this store is the closest to my house. The rates to pack and ship are reasonable and I have never had a problem with package they handled for me. The staff is always friendly and one morning even opened the doors for me 20 minutes early when they saw me waiting outside. They have a repeat customer in me! read more

The service here is ridiculous. Long wait lines and very rude worker/owner. I would rather drive 30 minutes to another store than go to that one. They should go out of business read more

I had been a customer since the place opened its doors and until the ownership changed in 2017 I was very satisfied. Now, not so much. The new owner immediately jacked up the postal box rates almost 50%. I tried to negotiate with them and they knocked a few bucks off the rate but just temporarily and not near enough to keep me around. The competition across the street was kicking their butts with their prices. So it was time to move on. read more

I shipped a package from this place because they were the only place open on Labor Day and I needed to get the package out ASAP. Should have waited one more day. Got ripped off a little but that doesn't bother me... lousy customer service does. Called to ask a simple question re: the transaction from the previous day, and apparently this was too much to ask. Will not do business there again. read more

I was appalled by the service I received here. I brought three things to be shipped to my apartment out-of-state-- 2 separate boxes (they just needed to be taped up) and a large tote bag full of items that I was hoping would be shipped in its own box. Without asking, the guys who helped me put all three items-- the two already large and heavy boxes as well as a very full and large tote bag-- in the same box! The end result was an extremely oversized package that needed to be insured for an enormous amount of money. I had already waited for a very long time (because they were super slow to get things going as well), and being that I had a plane to catch back to NYC, I didn't have time to wait for them to unpack that ginormous box, repack the items in three separate shipments, and undo/redo the transaction (not to mention a large line was building behind me at this point). So now I have to cross my fingers that the shipment will arrive okay, that nothing inside will be crushed by other heavier items in the box (the tote bag had more delicate items, for example, and one of the boxes had a steamer!) AND I have to figure out how I am going to carry that insanely large and heavy box into my apartment (I live in New York City so packages are left in the lobby and I have no doorman). It's not only the senselessness with which that packing job was executed that boggles my mind, but also all the assumptions that were made. I was not asked how I'd like my items to be packed in the first place. It was assumed that the 100-dollar insurance that comes automatically with a shipment was enough, so when I asked for more insurance, he had to redo the whole transaction. Very slow, very unprofessional, and extremely lacking in common sense. I don't work for a UPS store and I can pack better than that. I will NOT be returning to this location. read more

One star is too high a rating for this place. Wow. Rudest customer service EVER and blatant ripping off of customers. The post office will charge 1/3 of their rates and offer much better service. I will never return to this horrible place and I kind of doubt the packages I sent out will ever be seen again. I was a regular customer prior to this year. Former owners did a fine job but the new owners are slow and clueless and worst of all, incredibly RUDE. I will be contacting corporate and anyone else who might know how to get this place closed down. Left such a bad taste in my mouth that I doubt I can ever use any UPS store for anything in the future. Shame on the staff who seem to all be members of the same family. Wow. read more