Always very friendly and quick service, and the staff is always very helpful. I come here a lot…read morewhenever I need to return something, and they always know what to do.

The young man working at the counter on Wednesday afternoon March the 15th could not have been more…read moreresponsive and helpful with my admittedly straightforward needs. You would think this would go without saying but in this day and age it must be said.

I come here fairly often to ship packages for my job. The line moves quickly. Staff is polite and…read morethey even have snacks for purchase

Diego was super helpful. There was no waiting and he gave additional shipping options for me to…read morechoose from. This young main deserves a raise FedEx. ​

I came in with several returns, the young lady behind the counter was polite, pleasant and patient…read more I would recommend this location to anyone. I used to go to the Reynold Rd location years ago, but a pair of gold earrings I was returning disappeared once they were given to the clerk there never to be seen again. So, I refused to go to That location. I've never had problems with any returns at this location. Integrity and Honesty is everything in my book.

I used to drive across town to go to this ups store, but the people that work there have become…read moreincreasingly rude and unhelpful. Maybe it is under new management? There are too many other choices to continue using this store

Lazy employees. Says on receipt can refund but unwilling to for faulty tape purchased in store…read more Argumentative and rude. Ups sent a destroyed box in the mail that I had to return. Then the employees attitude are as trash as the box I received. Stop hiring employees that refuse to do good work.

Doors closed in my face as store worker left at 3:50 pm stating I'm"I'm on my 10 minute break"…read more... UPS has to be the worst ran business in the USA.

Justin helped me out and all he needed to see was the cables, I didn't have to say a word! He…read moreimmediately knew I was returning Spectruns equipment and got it taken care of in less than 2 minutes. These folks here are fast, they had about 4 people in front of me when I entered and I was out in 5 minutes or so, definitely faster than going and waiting in the Spectrum store to return the equipment, thanks for the great and quick service. Only cost me a few minutes of my time and I was good to go!

The lack of customer service intelligent from the gentleman in the store with a bald head with…read moreglasses a white guy not sure what his name is it's totally absurd The time that he took as I step to the side with the other attendant and she was serving me I also stepped aside so she can accommodate others shaneque service 13 people while I was in there for the 33 minutes The gentleman service to he was actually on the second person making calls as 23 people stood in line as I also tried to scan and the internet was down he took his time he has no customer service morality and very ignorant only to say this because as we handed her to $50 she asked him for change he blew his breath as in as the aggravation or the non-accommodating customer service skills that he possesses at that point I told him never mind and the young lady proceeded to get the change his lack of partnership in that facility need to be observed he is not a team player but sure does know how to boss somebody around very not accommodating he has no customer service intelligence I'm giving the store three stars on the strength of the young lady who was patient kind serviced us Yes it was overwhelming but for 33 minutes he serviced one person as she took on 13 Aultrice Richmond be advised

Eli's been shipping for me for years and it's always a pleasure to talk to him. The personal…read moreservice is excellent and delightful. See Eli and avoid the impersonal shipping shops.

My friend had a Yamaha keyboard shipped to me using Eli., which arrived inadequately packed and…read moredamaged. She talked to Eli, who said he would file an insurance claim, but I never heard anything about the claim, even after calling Eli several times and sending him the information he said he needed. The few times I was able to reach him, I was really unhappy with our interactions, as well as the final outcome, which was that I didn't get reimbursed for the money it took to repair the keyboard. Complaints: - overcharged for packing and shipping ($325 for a 50 pound package shipped UPS ground from NC to CA) - inadequate packing (1.5 layers of thin bubble wrap inside a box that was too big) - didn't communicate to me adequately about the status of the claim - made ridiculous assertions on the phone like "Given you shipped it 3000 miles I'm surprised it wasn't more broken than it was" - accused me of trying to "set him up" when I mentioned that the packing was inadequate - was very curt in email, the last I was able to get a response from him he wrote "Sir, I have been informed by UPS that they tried unsuccessfully to come bye three times to do an inspection on the pkg. The claim has been closed now. eli". I never heard from UPS. I could have probably done a better job by contacting UPS myself, or by researching normal prices before letting my friend pay so much. In any case, based on my experience with Eli, I don't recommend using his company.

I am an avid Amazon shopper. Inevitably, some things don't work and need to be returned. I prefer…read moresending Amazon returns through this UPS store, which is under 2 miles from us. They always greet me, and the return process is simple. Every now and then I have to put the return item in a box, but usually I simply bring in the item, place it in a plastic bag, show the return receipt, and voila, they print and attach the label. It's an easy, efficient, and painless process. I prefer going to them instead of Kohl's or Whole Foods because of all the above.

Whenever I have a package to mail out, I always go to the UPS store as opposed to USPS. They do a…read morenice job of packaging up Amazon goods and I managed to do it in a timely fashion and they were so awesome! I didn't even have to buy extra packaging but I did find a cute birthday card for my bestie

This is a very full-featured store, it's right in the of Thruway Center. The inside is huge and has…read morea lot of places to work and craft. I only came in to drop off a package, but the staff were immediately available and friendly. Can't really ask for much more.

I came here to ship some docs for work. The cashier is always nice and there has never been a line…read more They also have boxes for sale. This is in the thruway shopping center near other good shops.