Used to be excellent retailer with great product selection but business is slacking off. Hard to get someone to assist read more

I work in a nursing home as an Activity Director so every month I send in my monthly activity Calendars to be printed from Staples. I have been doing this for years and I've never had any issues. The quality is always great and the service has always been so wonderful. I highly recommend Staples for all of your printing needs!! read more

Staples - Nursing Home Calendar - Shipping Centers Near Me - Clemmons, North Carolina

Bought an office chair, assembly service, and 5-year protection plan. Delivery is promised for the next day. The next day came and went. Delivery delay, promised a new delivery date, 3 days later. Never happened. Calls to Customer service produce foreign-speaking 'agents' who cannot speak clearly. The entire experience was the worst I have ever had dealing with an online purchase. RUN from this Staples. Do NOT shop here, online or off. I'm holding my breath to see if my refund for this canceled order is completed, else I will be kissing $250 goodbye. read more

Covid-19 has worn our butts out teaching online sitting in dinette chairs so we decided to bite the bulletin and buy a couple office chairs since we just found out we will be teaching online the rest of this school year. We figured Staple's would have the best selection. Staple's is doing a good job with reducing unnecessary services and social distancing with protective masks. The staff was friendly and helpful. The store was clean. My wife and I found two office chairs in our budget and the floor person took them up front to wipe them down with disinfectant (a nice gesture). The o my issue I had with this purchase was the $15 per chair charge for "assembly" since both chairs were floor models already put together. I was like WHAT? It wasn't the associate's fault as I am sure it is a store or corporate issue. I responded by saying it was a very "cheesy" way to pad profits and we would be looking at Big Lots, Walmart, or Sams for our next purchase. The guy apologized but said there was nothing he could do. Needless to say this policy needs to be addressed. We won't be going back because of this policy. It's bad for business but companies probably like the convenience and pay the charges without thinking. Seriously, how long can it take to assemble a simple office chair? 15 minutes? For $15? No thanks. We will look elsewhere next time. read more

I came into Staples at exactly 9:00am to use the self-service computer to print and fax some documents. I was warmly greeted by 2 employees as I entered. When I went to print the documents I needed from the self-serve printer, I noticed there was a sign saying it was out of order, but of course my blind behind didn't notice until after my card was charged for it. The manager promptly initiated a refund to my card and directed me to send the document by email to their full-service print email so they could print it for me. Enter Chris. Chris says to me, "I know this is going to sound rude or whatever, but you can do this at the self-serve printer." You're right, Chris, that IS rude. I explained how I tried to do that and it didn't work, but then he said, "well, there are other printers over there." Rude again, Chrissy-boy. After faxing my documents, the cashier was very sweet in taking care of me at checkout. If it wasn't for my super pleasant interactions with 3 other employees here, Chris would have earned them a 1 star. read more

Staples - This is Chris. He is rude. - Shipping Centers Near Me - Clemmons, North Carolina

Can't heap enough praise on Dawn ,she did everything I needed and more and never stopped smiling a very pleasant experience

Very rude staff. Copy and Print worker wouldn't even greet us when we were standing there for 5 minutes. She was rude and the store manager did nothing to correct the problem. Called customer service only to find out they do not take customer complaints on the weekend read more

There's no way you can keep a business running that has no customer service. I just talked to a manager about an issue we had and she just kept saying "I'm sorry you feel that way". Well it's not about how I feel - it's about where I shop. And I will not shop this store or any other staples again. read more

I went to look at office chairs this past week and it was refreshing how excellent the customer service was. Wesley was particularly helpful. He was genuinely interested in helping me to find what I was looking for and assisting me with the purchase. Thank you so much. I will definitely return to this store. read more

This is the review this business deserves. I bought a wireless card here on a Friday. It didnt work for me. I brought it back on Tuesday. They told me the computer says it was already returned. The mgr said he would look into and call me. So I left and realized driving away that they thought I returned it, stole another, and was trying to return it again. So I called when I got home and he said call the next day. Well I called for five days straight sometimes twice a day. "loss prevention is looking into it." Finally on Sat I decided I wouldnt take no for an answer I grilled this mgr on duty and he finally said "Bring your fucking card back and Ill give you your fucking money back" Now as mad as I was and as mad as he was I knew that wasn't the time for a confrontation. So I waited until the next day. AGAIN I was given the run around and the speech about "there's nothing we can do" and "who did you speek to" I finally said Im not leaving without my money. So while they were processing my refund another lady was returning some binders she bought for her daughter. The cashier yelled to the mgr "the computer says she already returned it once" hmmmm. Bad customer service. Any business where you are cursed at doesnt deserve any business. Never again will I shop this company. And I never got a respnse from their online customer service site. Shitty shitty shitty sitty company. read more

I went to pick up address labels that we had ordered and one of the sets was incorrect (they had the address right on the return address labels but incorrect on the shipping labels). We had even provided a copy of our last shipping labels to show exactly how it should look/read. When I went to pick them up, I stood at the desk for a solid two minutes without being acknowledged. There were two ladies behind the desk working, but I was in plain sight and they had made eye contact with me at least once (both of them did). It was not until another couple came up next to me, that they then said they'd be with us in a minute. When she showed me the printed (incorrect) labels, I pointed out the mistake. She rummaged through some papers trying to find what I guess was the typed up rough draft they had created but she was unable to do so. While going through her stack, I saw our copy of the example we had given them of what it should look like. She kept saying she can't find their personal rough draft on what they had written up for us, but why would that matter? The copy we brought them was clear as day, and they made a mistake. She could have just said "I apologize, we will fix that for you" instead of trying to find an excuse as to why they printed it wrong. Not once did she actually apologize, but instead told me they would print a new copy that would be ready in an hour. The reason I give them two stars instead of one is because they did fix the mistake and re-printed everything which then gave us an extra set of return address labels. Customer service just needs some improvement. read more

I ordered 2 address stampers on 6/23/2015 and was told it would take 5 to 7 business days. I guess Staples has been closed for the past 2 weeks. I still have not received my stampers yet. I have called the store 3 times this week and have been put on hold for over 20 minutes each time I call. It seems their sales people and managers are ill equip to find my order and let me know the status. The stampers have already been paid for and I intend to go by the store tomorrow and demand my refund on my money and they can put the stampers wherever!!! read more