Buyer Beware. This place is a ripoff !! I have used the UPS Store for years but NEVER Again. I ordered my daughter a pair of tennis shoes for Christmas. They arrived and were the wrong size. I shipped them back at another shipping facility at a cost of $15. The replacement shoes did not fit so we needed to send the second pair back. I had my teenage daughter drop by the UPS Store in Clemmons located right in front of Harris Teeter to make the shipment. She had never shipped anything before and the UPS Store employee took the opportunity to rip her off. The tennis shoe box weighed less than 3 pounds and was to be shipped to Las Vegas. Per the UPS website, a 3 pound box shipped from a Clemmons address to the address in Las Vegas was as follows 2nd day air $33.50, 3 Day Select $25.50, Ground $15.50. My daughter was quoted almost $70 dollars and $55.95 for a package that arrived 5 business days later. Her not knowing any better, shipped the package at a the $55.95 rate. When I found out, I hit the roof. $40 higher than I had just shipped the package 2 weeks earlier. No Way. I called the store and was promised a call back from the store manager. 8 days later still no call. So, I send my wife to the store to investigate...My wife takes the exact shoes in the same box back to the store and asks how much to ship them again to the exact address. My wife is quoted some ridiculous rip off price BUT she questions why so high and is given the song and dance. The UPS Store employee quotes her a $22 dollar price and a ground price of $15 dollars. BUSTED....my wife proceeds to ask why my daughter was charged $55.95 and was told per the employee that they are TRAINED to quote the highest possible price and ONLY when pressed should they quote the regular price. I understand a business wanting to make a profit. The problem lies with ripping off a unsuspecting teenager or a elderly person. Personally I choose to do business with a company that I trust. You shop where you choose. Just understand the employees are TRAINED to rip you off if you are so willing. As far as I manager helping you with a complaint, Not going to happen.
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