11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

I just came from this place and I was told that they charge $7 per shirt. These are only Polo…read moreshirts. She had to "look in the computer" for the prices which was a key indicator that she was trying to scam me because she saw I was from out of town. This place is trash and I'm convinced they paid for most, if not all, of the positive reviews on this site

I needed a large-ish rag-tie rug and a small vintage wool tapestry cleaned, and after trying a few…read moreplaces that said they didn't do rugs, I called A Cleaner World. They were fast, had clear pricing, and got my textiles back in tip top shape.

I will never use this cleaner again this is the second time they messed up my order,took two coats…read morethat belong to my wife to have cleaned when I picked them up they had cat hair all over both of them,and someone with black hair was all over the back of one coat,I paid 52.00 dollars to get cleaned and got them back worst than what I took them ,this was at the Winston-Salem location

Great personal service and first class cleaning. Not cheap, but you get what you paid for. One of…read morethe best cleaners I have ever used. Very pleased to highly recommend their services. .

I've be using these folks for both dry cleaning and laundry for almost 2 years now, and have never…read morehad a complaint. The folks on the register are always friendly and efficient. The prices are fair, and if there is a spot to deal with, they do excellent work. I highly recommend them with no reservations.

Did an excellent job on cleaning a dress that was 25 years old that my granddaughter was going to…read morewear

Have been bringing my dry cleaning here for a bit and they even did some minor alterations on some…read moreof my pants! Staff is always friendly and their work speaks for itself! Highly recommend if you are looking for a dry cleaner.

For the past 1 to 1-1/2years, my husband has been taking his dress shirts weekly to Master Kleen…read moredry cleaners on Oakwood Dr in Winston. We have always been pleased with the service, until now. When he went to pick them up he was greeted with the shirts below covered in ink (?) stains. They refused to take responsibility for the stains or replace the shirts, stating they were like that when delivered to them. 100 % not true. Unacceptable way to treat a regular customer.

I've been going here for years. They always do a great job. Friendly staff. Can turn it around…read morequick too.

I just moved to Winston and needed a dress dry cleaned to wear going out one night. Had no clue…read morewhere to go so I read reviews on this place and decided to take a chance with my dress and a couple T-shirt's with stains and some ugh boots cleaned. Idk about the other locations, but the one on South main is the worst!!!! I wish I could give this place NO stars. I picked up my dress the day I was gonna wear it out, got home and got ready to put it on when I noticed a NEW stain on the dress!! I was so angry because it was so noticeable and I couldn't get it out when I had planned on that dress and a fun night when I had to scramble to find a plan B. I decided to just take it elsewhere to be cleaned. They called me a week later to lmk that my ugh boots were ready, (they charge $30 to clean them) ummmm, it didn't even look like they touched them! I said something about it and they said they didn't want to go too far down in the suede so that's all they could do. I didn't accept that and gave them the ok to try again because I wasn't going to pay that much for nothing. So then a couple weeks later when I open the bag of my clothes to wear one of the shirts, it STILL had the red stains on them! I took them back to complain and the lady just kept saying it wasn't her fault, that she just worked behind the counter. Ok, idc who's fault it is, let's make it right. I mean c'mon, so she said she'd get it taken care of. Came back when they called (uggs we're fine) but the stains on the yellow shirts have bleached out marks from them attempting to get the red out. I brought this to their attention and all they said was that red was the hardest to come out and that's why they didn't want to bleach it out the first time. Ok, soooooo, you weren't gonna tell me that?? I never got compensated for any of this which was all close to $100. Worst customer service, cleaners ever!!!! I will never go back. Dont spend/lose your money at this terrible place.

I have taken horse blankets and sleeping bags comforters and always find they do a great job. Tina…read moreis very friendly and helpful.

I've been going to this Clemmons location for a few years now. Tina always remembers my name and…read moregreets me with a smile. She's great! The turn the dry cleaning around quickly, it's always high quality, fair prices with lots of discounts and deal opportunities.

This place should not be in business!…read more I have been using this as my drycleaner for several years because it was convenient to get to. I don't use a dry cleaner much because I only dress up every so often. Some of my clothes are pretty expensive though. The fact that I've been going here for years is important because of the utter disregard for a loyal customer. If I could give a half-star, I would. I brought an expensive shirt to this dry cleaner, and it was returned completely ruined. Despite the damage, I was still charged ($2.50 *principal* )for the cleaning--an unprofessional move that adds insult to injury. I was told the color bleeding was due to the shirt's design, but I've had this same shirt cleaned before elsewhere without any issues. There was no stain or bleeding on the shirt when I brought it in. When I picked up the shirtThey attached a tag claiming the stain couldn't be avoided, but I disagree. The care label clearly states it can be dry cleaned, which is exactly why I brought it in. This experience was scathing from start to finish. What's most frustrating is being forced to pay for a service that destroyed my clothing. I will not be returning, and I strongly urge others to stay away from this unaffiliated location. And the lady is RUDE.

There should be a space for no stars! Wanted to warn other moms out there of A Cleaner on…read moreJonestown Road. They completely ruined these dresses and refused to even refund the cleaning fee.

It's always something with this place. I will take clothes a Monday and they will tell you it'll be…read moreready by Wednesday and then when you get there they tell you something happened with there machines and never can get my clothes ready. It's always a hot mess.

My white down comforter had stains and smelled weird from being in a box in the attic now it is…read morelike brand new!

My wife and I really enjoy the convenience and the level of service that we receive from Suds and…read moreFolds. I suggest you give them a try. You will be glad you did!

From the owner: At Suds and Folds, we believe laundry should never be a burden. That’s why we’ve built our service…read morearound convenience, care, and quality. Every order is handled with precision and attention to detail, from sorting and stain care to fresh folding and professional packaging. We use safe, high-quality detergents that are tough on dirt but gentle on fabrics, giving your clothes the treatment they deserve. Our mission is to give customers back their time, delivering reliable, consistent laundry service that feels both professional and personal. As a local business, we take pride in serving our community with integrity, respect, and a smile—because to us, you’re not just a customer, you’re family. When you choose Suds and Folds, you’re choosing more than a laundry service—you’re choosing peace of mind, extra time in your day, and the comfort of knowing your clothes are always in good hands.