I took in a pair of pants last week to get the zipper replaced. They said I could pick the pants up on Monday, on time for my trip out of town. Tuesday morning I went to get the pants, and the clerk went to the back room, then asked if I had a few minutes. I asked if they weren't ready yet, and she said they were trying to determine if the zipper had to be replaced or could be repaired. (Keep in mind I had asked for the zipper to be replaced and had been told the pants would be ready for pickup the day before.) I then determined that they didn't even have a zipper in stock, so would have to get a zipper before they could fix the pants. I said I just wanted my pants back, and she huffed off to the back room, where I could see her talking animatedly with someone at a table, who clearly didn't want to turn over the pants. She finally got the pants and brought them to me, crumpled, smelling of cigarettes (I don't smoke), and with a broken zipper. She then berated me because I was upset. Stay away from this place!!! read more