I dropped and broke my phone and went to this store for a replacement. I usually hate going to any Verizon store because of past experience but I was pleasantly surprised this time. I was assisted by Trevor, who was very knowledgeable and helped me switch out my phone. I went back several days later because I didn't like the phone that I picked and Trevor was there to assist again. Everything went very smoothly and I am very pleased with the service at this store. read more

The sales person put a $50 extended warranty on our bill with out disclosing it and charged my card. Only in reviewing the bill did I find it. When questioned she tried to hurry thru it stating it was standard. Ultimately she refunded it but the whole transaction was totally unethical. We will never use this location again. read more

Showed up an hour before close because that's the only time I could go after work and the employees were standing by the door. They watched me and my wife walk up to the door and closed the security gate in our faces and just stood there and talk to each other. Wouldn't recommend giving this store your business the employees don't care to work. read more

The salesperson (Noah) was excellent. He provided me with all the information I needed to make my purchase and went above and beyond to make certain that I was able to use my new phone and was happy with it, even called a few days later to check in. I will absolutely go back here. read more

Brought two cell phones from Parker at the store on Sunday, April 3, 2022. All I can say is wow, what customer service did he and the management provide. Parker looked at our Verizon account, explained in detail what our options were, listened to our concerns and supplied several suggestions. The process of purchasing the phones and transferring data was extremely efficient and fast. We were totally surprised by the service we received. I would highly recommend the store. read more

cell phones are like cable tv, they are a pain to deal with. I was having a lot of problems with my iPhone 8 and went in for a new simm chip which they gladly replaced for free. It made a little difference but was still not as responsive as it had been. Was hit with a sales pitch that I could upgrade my two phones to iPhone 11 but for $10 but would have to change my plan. I wanted something in writing that said my plan would only change $10 as I was promised. Long story short, my bill went from $86 to $120 a month and to get that, I had to go to automated billing to lower it from $140. I went to public schools but the math they taught me would say $86 to $140 was an increase of more than $10 a month! The only reason I gave this review 2 stars is, I felt I got away cheap as they could have hosed me a lot more. I was locked after I agreed to everything. Now they might say, I didn't understand. Well, I understand what they told me and what the WOULDN'T give me in writing (wonder why). read more

I drove from SW Virginia to this Verizon store on Robinhood Rd, arriving about 1:15 pm on a Friday afternoon. I was greeted by John immediately upon entering the store, masked for COVID prevention respect. I had a new IPhone 11 Pro and I just needed a case and screen saver. John cordially showed me my requested Otter Box case as well as some other choices. He got me two PureGear Steel 360 screen savers, and applied one of them expertly to my phone. I had my case and screen savers and was out of the store in under 10 minutes with no wait. John was friendly, professional and easy to talk to, respecting me appropriately as the appreciative customer. I will gladly drive 75 miles to this store for any of my Verizon needs in the future. Five stars, well-earned and deserved. read more

Had to replace one of our LG v10 due to a manufacturer defect, which made the phone unusable. We came in with ideas on replacements and wound up making our choice. The rep who helped us, Austin, was able to get everything we needed and then some. He even kept our little guy occupied as we were making our choices. The other reps there were all really friendly and the atmosphere was very lite. With the convient location, it was a good visit. read more

THIS VERIZON STORE IS THE BEST.Had First Taken My Damaged Cell Phone To The Verizon Store On Hanes Mall Blvd To Purchase A New Phone Switching From My Iphone To a Motorola.Me Not Knowing How To Transfer All My Stuff to The New Phone(Contacts,Pictures,Notes,etc)I Was Told They Couldnt Do that So i Took My Phone To The Robinhood Store Where Jeff Lohmeyer Meet Me At The Door.After Telling Him My Story.He Said No Problem. He Down Loaded Everything To The New Phone With No Problems GREAT JOB! read more

I had a good experience at this Verizon store. Has to wait a while to be helped, but the salesperson, Emilio, was very knowledgable and nice. read more

Yesterday, my phone failed so I went there due to the convenient location. The sales rep. whose name I don't remember was condescending and smug. Basically, he said: you have to expect that with a less expensive phone, and gave me the number of tech support. On the bright side, the tech support person Bianca was excellent. We went thru a number of troubleshooting steps and she determined that I had a bad SIM card. She got me set up - at a different store - and their customer service was excellent as well (1990 S. Stratford). read more

Jeremy shumate at Robinhood rd Verizon was so helpful. I had lost my iPhone and he very efficiently and kindly helped me get a new one and restore everything I'm not a high tech person at all and he explained things so clearly I will always work with him thanks to Jeremy read more

Trevor was beyond helpful in assisting my wife and I in upgrading phones. He was able to complete the bulk of the information over the phone prior to our arrival at the store to minimize potential covid19 exposure. Super friendly and very knowledgeable. Excellent customer service experience. read more

I always have success going here. The representatives are awesome and really helpful. Today I went in and got a new phone! Tony helped me out and did a great job! I love coming here. The people are always nice and very friendly. I'll definitely go back to this location for any further phone related issues or questions! read more

Jeff was excellent. Patient with our low-level tech skills. Offered extras but didn't push unnecessary ones on us. We upgraded to new phones easily--an experience I was dreading but Jeff made fairly seamless. read more

AWESOME experience. I visited to see if we could get an older LG's info transferred over to a Galaxy smart phone. Jeff and the team were amazing. They went right to work on the issues and found solutions all the way through the challenging process. They didn't know it at the time, but my husband was in the hospital that day, and their gracious kindness blessed me tremendously. If you want compassionate, professional, kind, and brilliant customer service, visit their Robinhood Road Verizon store. THANK YOU GENTLEMEN for making my day! read more

Zero stars. The Manager, Josh Denny, was very combative, smug, and disrespectful. Offered no help, advise on actions to take, or suggestions on where to go next. I returned one week after purchasing my new iPhone 8 with a liquid screen protector that was put on in store, with so many scratches on it that shouldn't have been on the phone had the liquid screen protector been applied properly. He insulted me by consistently calling me "hun" with a condescending smirk on his face while accusing me of throwing my phone across pavement. After explaining to him I had surgery two days after purchasing the phone so not only has it not seen pavement, but it had not been outside, around car keys, or anything of the sort that should cause a phone to have such deep scratches. Josh Denny laughed at my face when I came back in the store to get his name and asked him to spell it so I could formally complain about his unbecoming behavior. I would not recommend this store to anyone, the sales people not only put the screen protector on incorrectly and ineffectively, but also failed to own up to their mistake and help me find a solution. read more