I am not fond of having to write a negative review. Nor am I fond of being ripped off and ignored…read more My iMac with an older operating system was being hacked. Not fun. The Computer Dept said that they would, for $160 plus tax (I double-checked the price with 'P'), wipe the computer clean, save my documents, and that "it would be like a new computer." Upon delivery they charged me $256, adding on travel time and answerIng questions no one had previously mentioned. What they apparently didn't know is that the Apple Apps that I had used to access my documents are no longer available, even though it was the EXACT same operating system and computer I had. So it is basically useless to me. Why didn't they know that? While they offered to try to get those apps, they found only one of three and it has issues. The fonts are messed up, so when it prints, it's all distorted. I have no access to my accounting and spreadsheets data, nor my art. I do appreciate that at least one person was trying, maybe more to get the apps, but they couldn't. Yet one would think they would have either known that or tested it before delivery. I think there's even possibly a way they could've added those apps from another computer at their store. Not sure. Instead, they actually blamed it on my system. I am not happy to say the least, but they became contentious telling me that my computer was already useless when hacked and that I needed to buy a new one!! I thought I was getting one as good as new. If they believe that, they should never have taken my money. When I spoke up they said they were "ending their professional relationship with me." I certainly didn't see it professional to not take responsibility if a service renders a computer's files inaccessible. What I HAVE is a (hopefully) clean computer with Internet (which my iPad has), ability to open, access but not print documents, no access to important accounting or slideshows. What I DO NOT HAVE is money to buy a new computer. Professionals with ethics would say, "We didn't know this was going to be a problem. We take full responsibility and will refund your money since we did not deliver a usable computer as promised." Instead, they're not responding. I don't know if their Macintosh knowledge is not very good, but in any regard, they should have found a way to either deliver a workable "good as new" computer as promised or refund my money. Maybe you were lucky and got what you needed from this company. But if you have problems, apparently you can forget them taking responsibility, responsive customer service, or compensation for their errors. And absolutely without doubt this was their error.

Friendly folks. They gave me accurate information, and quick service. They were generous with…read morehelpful tips.

my name is chase, my "repair experience" was great…read more Customer service was excellent Great quality service High service value for low price affordable pricing.

This is who we ALWAYS use... We only refer The Local Phone Doctor for affordability, prompt service…read moreand detail to work call them TODAY! They are located conveniently in High Point near Starbucks on N. Main st. @ Parris Ave.

The tech worked hard to get my photos off my Samsung A50 phone. The A50 had a motherboard damage…read moredue to swollen battery that prevented photo retrieval. Kiddos to his hard work.

Earlier today, November 4, 2025, my daughter went to this establishment to get her battery…read morefixed/replaced on her phone. The employee there who called himself "TJ" mentioned that her phone was cracked (upsell tactic) and offered to fix it. She specifically told the employee that she didn't want the back of her phone fixed, just her battery replaced. The employee took the phone and told her it would be about an hour to replace so she left and came back when it was ready. She discovered the back of the phone was replaced and the battery remained. She complained that she did not ask for this service and requested her initial service. To her dismay the employee informed her there would be an extra charge for the service of her initial request and would only offer a discount for his mistake. He admitted his mistake but still had the gall to charge her. This is unacceptable that she received and paid for a service she specifically said she did not want. She has been scammed and everyone needs to know what type of business they may deal with when going to this establishment. Be wary of their business. The person who provided the service is pictured with this review.

Always come in clutch! The power button of my dinosaur iPhone XR stopped working I went to 2 other…read moreplaces and they said they couldn't repair it. I went to phone fix (should've been my first choice). He fixed it and did it in one day. Check this place out FIRST! RHR

Great service They know what they are doing…read moreFast and friendly Knew how to repair the phone in a fast efficient time

Highly recommend! Excellent service, trustworthy, friendly. I'm so happy I found a trustworthy…read more"IT Guy".

I called Apples2Apples anticipating a hangup click after explaining my dilemma. I wanted to…read morereplace a DVD optical drive on a 2006 17" Macbook Pro laptop. Huh? To my surprise, Rudy said bring it over. Once there, Mike the expert, wondered if he could find the drive and if the antique laptop could handle the operation? Yes to all. The laptop has a "new" drive and runs like new. Thanks Mike and Rudy.

My husband and I were visiting the Verizon Store in Kernersville last week. We had so much trouble…read moretrying to find out information for his mother's account (she passed in April) and we could never get resolve on the phone. We went to see if we could talk to someone in person. We were fortunate to get a young man named Reece to help us. It was his first day on the job. What a great young man he was - so patient and did everything he could to help us (even though I'm sure he would have appreciated if we were purchasing something) . We spent a long time in there, as they couldn't find many short cuts to customer service either. But we did get to know that he is a unique, hard working young man and we actually had a lot in common. He even gave us his phone number in case we ever needed him for anything (rest assured if we are ever needing anything from Verizon we will use his number). We also appreciated that the manager came over a few times to make sure he was doing the right things. I wrote this because we actually live in Richmond, VA and our experiences from the past with Verizon is usually understaffed and everyone hurrying you along. It was a breath of fresh air and we appreciated feeling like we mattered in a society that sometimes make you feel like you don't.

When our already-expensive devices (smartphones, tablets, laptops, etc.) are in need of repair,…read morewhat a relief Triad Phone Repair proves to be by stepping in and offering affordable solutions and swift services with a smile! Twice now, I've driven from Winston-Salem to Greensboro to have me cellphone screens replaced here and it only took mere minutes before I had my devices back in my possession as if they were brand new! If you call around after searching online (as well as read reviews and consumer reports) like I do in order to find the "better version" of things that are provided, you'll see that Triad Phone Repair comes well recommended. And when you choose their business for your digital devices' needs, you'll soon see why they remain sought after.

Tried the kiosks at the mall 2 day wait , went to Triad Reoair , fixed the cracked screen in a…read morelittle over an hour. Great Service. It's just past the Sheetz on the same side of Guilford College.

Lester is the greatest computer guy who does the most awesome job of fixing and cleaning up your…read morecomputers, and I believe I always take him a nightmare when ever I need him to clean mine out and/or fix them. Not only that, he truly charges appropriately and for as good as he does, he easily could charge more. He's so patient with his clients too for sure. He told me up front how much it would cost, and my suprise was how reasonable he charged when I knew he had a mess to clean up and/or fix. I have never used anyone else, and won't for my computer and laptop. Being a Realtor, these things are my lifeline of course. Thank you Lester, you are doing a great job.

Lester helped us out of a bind when my hard drive crashed. He went above and beyond to get us up…read moreand running in a professional and timely manner