I am not fond of having to write a negative review. Nor am I fond of being ripped off and ignored. My iMac with an older operating system was being hacked. Not fun. The Computer Dept said that they would, for $160 plus tax (I double-checked the price with 'P'), wipe the computer clean, save my documents, and that "it would be like a new computer." Upon delivery they charged me $256, adding on travel time and answerIng questions no one had previously mentioned. What they apparently didn't know is that the Apple Apps that I had used to access my documents are no longer available, even though it was the EXACT same operating system and computer I had. So it is basically useless to me. Why didn't they know that? While they offered to try to get those apps, they found only one of three and it has issues. The fonts are messed up, so when it prints, it's all distorted. I have no access to my accounting and spreadsheets data, nor my art. I do appreciate that at least one person was trying, maybe more to get the apps, but they couldn't. Yet one would think they would have either known that or tested it before delivery. I think there's even possibly a way they could've added those apps from another computer at their store. Not sure. Instead, they actually blamed it on my system. I am not happy to say the least, but they became contentious telling me that my computer was already useless when hacked and that I needed to buy a new one!! I thought I was getting one as good as new. If they believe that, they should never have taken my money. When I spoke up they said they were "ending their professional relationship with me." I certainly didn't see it professional to not take responsibility if a service renders a computer's files inaccessible. What I HAVE is a (hopefully) clean computer with Internet (which my iPad has), ability to open, access but not print documents, no access to important accounting or slideshows. What I DO NOT HAVE is money to buy a new computer. Professionals with ethics would say, "We didn't know this was going to be a problem. We take full responsibility and will refund your money since we did not deliver a usable computer as promised." Instead, they're not responding. I don't know if their Macintosh knowledge is not very good, but in any regard, they should have found a way to either deliver a workable "good as new" computer as promised or refund my money. Maybe you were lucky and got what you needed from this company. But if you have problems, apparently you can forget them taking responsibility, responsive customer service, or compensation for their errors. And absolutely without doubt this was their error. read more

Friendly folks. They gave me accurate information, and quick service. They were generous with helpful tips.

Great People and SERVICE! They are fast! They dont put you off for weeks. I highly recommend this Burlington business!!!!

He replaced screens on our iPads. Quick & Professional. Very honest to tell us it was it wasn't worth replacing the mini iPads. Thankful for honesty. read more

I received fast, dependable and accurate service at The Computer Dept. Here's the scoop... My four year old PC recently started to make a humming noise. I knew that it was one of my fan units going bad, but wasn't sure which one. I have an above average knowledge of computers, but have never made any repairs on my own. For that matter, never before have I needed to take a PC in for repairs. I was a little unsure about where to go. Initially, I took my PC to a famous "big box" store that's known for keeping repair staff on site. Considering they wanted to charge me $69.99 just run a diagnostic and tell me what I already knew was wrong, I decided to take my business elsewhere. Upon searching Yelp for a local computer repair business, I found The Computer Dept. After reading their website and getting a feel for their business, I decided to give them a shot. I am so glad that I did! Steve at The Computer Dept determined that my video card's cooling fan was busted. He had a new card ordered, installed and running within twenty-four hours. On top of that, his price blew the "big box" store away! I was able to get my PC completely repaired (and upgraded for that matter) for just a little more than what the "big box" was going to charge for the diagnostic! Who knows what the "big box" would have charged me if I'd actually let them repair it! When at all possible, I try to keep my business local. You should do the same the next time you need your computer repaired. Go to The Computer Dept! read more

took a trashed iphone in the store at 10, and by 2 they provided me with a phone that appears to be new. I do not understand how theydid it, but not only did they save my contacts,pixs,etc....they did it at an incredible price. beyond those compliments, both steve and charlie treatedme like an old friend. quick,efficent,fast.....what morecan you ask? dave read more

Excellent customer service, perfect repair ! I have taken several devices to them for service repair and they were timely and excellently repaired. read more

I took my iPhone 5c here because the screen had popped up after a couple of falls. The tech fixed it on site and wasn't even going to charge me. Thank you so much! read more

I have received nothing but great service from The Computer Dept. The team is friendly, knowledgeable, and fast. I've been a customer for several years now and the same great guys are there; I trust them implicitly. So glad they are right here in Burlington. read more

They have done computer set-ups and repairs at least half a dozen times over the years for our small manufacturing business. They have always done a very god job and resolved our problems quickly and at a reasonable price. We highly recommend them. read more

Shattered my Iphone screen and needed it replaced quickly because unfortunately it was my work phone... These guys were affordable, helpful, and timely with their service. They also sell computers/laptops. If you need your phone screen fixed or just any IT solution, I'd recommend this place!!! read more

I had the worst experience with this place!! I took my external hard drive in because it stopped connecting to my laptop. They told me they would look into it and call me with an update the next day. Two days went by, they never called. I had to call them on four separate occasions just to check in with how everything was going over the span of a couple weeks. They ultimately were not able to recover data from my hard drive (which they never even called to inform me) so I went in to pick it up. They gave me SOMEONE ELSE'S hard drive. I walked back into the store after realizing this and said, "this isn't even the same brand as the hard drive I brought in." They apologized and gave me "my" hard drive. AGAIN IT WAS THE WRONG ONE!!! They gave me someone else's hard drive TWICE. After going back for the THIRD time they finally got it right and gave me my original hard drive. I am appalled at this store. STAY AWAY AT ALL COSTS... there is a good chance they'll give away your hard drive to the wrong person. read more

The Staff here at the computer dept is outstanding,very friendly,very knowledgeable excellent customer service I highly recommend them,anyone that has a problem with their computer or cell phone I would check with them first you can't go wrong. read more

I took my daughters IPhone 6plus in to have the camera replaced. I was excited to pay only $48 because the Apple Store would only replace the phone for $329. They replaced the camera but now the phone freezes and has gray squiggly lines. This NEVER happened before I took it in. In conclusion...now I have to pay the $329 to have her phone replaced. You would assume that they would have had insurance to compensate customers when they mess up your phone but they don't. Steve offered me $75 which covers the camera I paid for. Wow! I would not recommend this place. Buyer beware. read more