Excellent service and value! I thought my laptop was dead after the screen became completely…read moreunresponsive while someone else was trying to replace the hard drive with an SSD. The other person couldn't figure out the problem, but Allen was able to identify the issue and fix it promptly and for a very reasonable price. He also fixed some other things as well and cleaned off unnecessary junk programs. He communicated well with me the entire time. My computer is running so well - it's like a brand new machine! I highly recommend PC Doctor Support. (I also highly recommend not giving your computer to the neighborhood fix it guy and instead hiring a professional!)

Allen did a great job on my computer. The hard drive had died, but Allen was able to recover…read morevirtually all of my data, using his recovery software. He installed Avira security software, and did lots of clean up, so that my computer runs much, much faster now than it did previously. I was so pleased with Allen's worked that I paid him more than he asked, which was a very reasonable amount. I recommended him to my friends, and will continue to do so.

Needed two iPhone 13's repaired quickly and he was able to order and fix both phones in less than…read more24 hours! he was expedient and extremely professional! I'm so glad I found him! thank you!

My Lenovo touchscreen laptop would not power on. I called and spoke with Mike. After a brief…read moreconversation he figured it was probably a motherboard issue but would need to do a diagnostic assessment. I asked how much. He said it was free. That's what it should be. Thats honorable. Being on a time crunch, I brought my laptop in and by days end he confirmed what was suspected. He said he could order the part and the total cost would be for the motherboard (was 209.99) and the cost to replace and test it (99.00). I agreed and he ordered it. The part was shipped from Florida. He immediately ordered it, which was at the end of day on Friday. Unfortunately, that part wasn't shipped until the following Wednesday or Thursday which delayed fixing it and resulted in him having to ship it to me and a $32 charge for shipping. Duting the installation of the new motherboard he told me Windows needed updating and there was an issue updating it. I told him I had an issue updating it. He fixed whatever that issue was and successfully updated it. I got the laptop and it shipped with a thick bubblewrapping. It started up but unfortunately, the touch screen wasnt working. We tried troubleshooting over the phone, but it didnt work. Luckily I was headed back in a couple of weeks during Labor day. On Labor Day, I brought the laptop back in and dropped it off. A few hours later, I picked it up with the issue was resolved. It was a loose connection (or not completely connected). He apologized (HUGE). Positives: Free diagnostics. Actual knowledge and not just a "tech". AMAZING communication (text and email). Price. Location. Easy, free parking. Accountability. Negative: Had to bring the laptop back. Considering everything, I would absolutely, 100% recommend them. Any future issues with laptops or other tech, they're my first call. Yeah, bringing my laptop back sucked. Everybody makes a mistake. What's important is how that's handled. It was handled like a champ.

Really helpful friendly people and amazing service. I highly recommend this business for any IT…read moreneeds

Reid's won from me before I even picked up my laptop & external drive. In fact, I haven't even…read moreturned it on yet. I trust that I don't need to just now. I entered the shop frazzled & angry at myself over an issue that I thought I SHOULD be able to resolve myself. Charlie was wonderful. She talked me off the ledge and assured me that if it could be fixed, Chris would get it done. Chris and I talked a few days later. He presented me with great options (that saved me thousands) and my laptop was ready when he opened the next morning. Beyond the fantastic service from the entire team and depth of knowledge that Chris posseses, what won me over was the warmth, respect, friendliness and deep trust I felt the moment I stepped through the door. It isn't easy to hand your personal, sensitive information to a stranger. But I knew I was in good hands. When I picked up my laptop, Chris was beaming with pride over a trophy he'd earned for his hardwork. He showed me some of his other work as well. In addition to his custom built computers, the websites he creates were truly top-notch. Mind blown. The quality is what you might expect from a mullt-million dollar comany. And it's not less exceptional for the smallest microbusiness. Never, ever go to a retal chain for computer repair. Or use some from free site builder. Nothing in life is free. But Reid's pricing is very competitive. See Chris & Chalie at REID'S! You will not be disappointed.

Chris is the best of the best when it comes to computer work. This guy is the Jedi of computers…read more Computers cower and submit when he walks by. Not only is he good at what he does he has a great personality and truly cares for his clients. Nestled on the corner of Gilmer and Market St in downtown Reidsville he isn't hard to find. Stop in and tell him Santa sent you.

I am not fond of having to write a negative review. Nor am I fond of being ripped off and ignored…read more My iMac with an older operating system was being hacked. Not fun. The Computer Dept said that they would, for $160 plus tax (I double-checked the price with 'P'), wipe the computer clean, save my documents, and that "it would be like a new computer." Upon delivery they charged me $256, adding on travel time and answerIng questions no one had previously mentioned. What they apparently didn't know is that the Apple Apps that I had used to access my documents are no longer available, even though it was the EXACT same operating system and computer I had. So it is basically useless to me. Why didn't they know that? While they offered to try to get those apps, they found only one of three and it has issues. The fonts are messed up, so when it prints, it's all distorted. I have no access to my accounting and spreadsheets data, nor my art. I do appreciate that at least one person was trying, maybe more to get the apps, but they couldn't. Yet one would think they would have either known that or tested it before delivery. I think there's even possibly a way they could've added those apps from another computer at their store. Not sure. Instead, they actually blamed it on my system. I am not happy to say the least, but they became contentious telling me that my computer was already useless when hacked and that I needed to buy a new one!! I thought I was getting one as good as new. If they believe that, they should never have taken my money. When I spoke up they said they were "ending their professional relationship with me." I certainly didn't see it professional to not take responsibility if a service renders a computer's files inaccessible. What I HAVE is a (hopefully) clean computer with Internet (which my iPad has), ability to open, access but not print documents, no access to important accounting or slideshows. What I DO NOT HAVE is money to buy a new computer. Professionals with ethics would say, "We didn't know this was going to be a problem. We take full responsibility and will refund your money since we did not deliver a usable computer as promised." Instead, they're not responding. I don't know if their Macintosh knowledge is not very good, but in any regard, they should have found a way to either deliver a workable "good as new" computer as promised or refund my money. Maybe you were lucky and got what you needed from this company. But if you have problems, apparently you can forget them taking responsibility, responsive customer service, or compensation for their errors. And absolutely without doubt this was their error.

Friendly folks. They gave me accurate information, and quick service. They were generous with…read morehelpful tips.

Travis is the only person I go to for any computer repair...and my friends are always asking…read moreme...."I need the number for your computer guy"...I have raved so much about his quick turnaround, honesty and helpfulness!! Don't go anywhere else!! I have been a customer since he pretty much started his business!! Phyllis Page

This review was written by TechTriad's president who wanted to share with everyone…read more TechTriad is a 12-year web-centric company that builds Web sites, hosts sites and databases and is a full-package Internet Strategy business in Greensboro. Focusing on small business, entrepreneurs and nonprofits, they're tops in customer support and satisfaction. When you call, they answer the phone!

Amazingly generous company! Our tiny non-profit was blessed with a complete website redesign by…read moreTech Triad. Honestly, we were difficult clients: our staff is all volunteer and we all had personal issues in 2020. Sue and her team stuck with us and never made us feel inadequate or tech-challenged (which we are). Highly recommend TechTriad to all non-profits! See our new site at bizparentz.org

Apple couldn't fix it. IT Worx did it in 20 minutes…read more I factory reset my old MacBook and gave it to a friend, but nothing we tried would get her set up on it. The Apple Store floor reps were stumped, and the Genius Bar was so backed up they sent us to IT Worx on Battleground instead. Best referral we ever got. Reo knew exactly what the problem was, walked us through the fix, and had my friend up and running with everything verified in under 20 minutes. He was patient and friendly the whole time. When I'm ready for my next Mac, I'm skipping the Apple Store and buying from IT Worx.

I came in with a last minute appointment after spilling a soda on my laptop (horrible I know!)…read more The workers were friendly and explained everything well. They were able to answer my questions about the timeline and cost and I left feeling prepared for any possible outcome to my situation. The workers were even patient when I forgot my password for an embarrassingly long amount of time. I was in and out in under 15 minutes, including turning over my computer and everything. A similar appointment last year at Apple took almost an hour, though that was a much busier store. I will definitely be returning if I have any more mishaps!