After an almost stroke of my daughter spilling Kool-aid on my work laptop I located this business in Burlington, NC. First I called and inquired about the shop ...told them my story. They said they do Free Diagnostic so I took a chance. I called back to let them know I was coming....To my Surprise the gentlemen stated "is this the Kool-Aid lady?" Thank You for the Great Customer Service!! Visited the business and they have a sign stating only 1 customer/group allowed in at a time. This was due to the extremely small space... no complaints. I'm just Thankful they recognize the Pandemic. They were able to access my computer and get me to my laptop very quickly. I received a call within 2-hours stating that they did everything they could however , my laptop is dead. Good News - They were able to recover all of my files!! Charge for file transfer $86...not bad at all. Highly recommend this business to anyone looking for any electronic repairs. RIP to my HP laptop however, I look forward to backing up my work /personal files on an external storage device. #LessonLearned...and my daughter gets her own laptop. read more

DO NOT GO HERE! F*** no! Even if your computer is unreliable, don't take it to them. I dropped mine off and was told it would be fixed within 24 hours. After three days with no call, I reached out--only to be told it would take a week. When I picked up my computer, it had a strange app installed that completely changed my settings, and the original issue I brought it in for came right back. Totally unprofessional and not trustworthy. read more

Jessie saved me today. My phone went belly up and they got me up and out in less than a half hour. Fairly priced and transparent. Friendly staff. My only gripe is the seating. They aren't disabled friendly and it's not suitable to wait there unless you use your own devices. Plenty of parking. It's in the Publix plaza. Thanks for getting me back to reality. read more

They broke my iPad. Manager (Ryan) lied. No communication throughout multiple month process. Terrible customer service. Did not try to help at the end. After being told 5 days to repair, months went by with no repair. The manager said he would personally fix it by the end of the day. I show up, not only did he not repair it, he wasn't even there. After giving more time to repair with a promise of a discount, they then broke my iPad worse than before. Claimed to have reached out to me which they never did. Do not believe a word they say. Do not recommend at all. read more

Nathan is the best! He found the source of my computer charger issue and fixed it on the spot! I definitely recommend this place to get your electronics fixed read more

Chassidy is THE BEST! She brought a dead phone back to life almost instantaneously. Thank you, thank you, THANK YOU, Girlfriend!! So glad we have a local place with the experience and knowledge to fix electronics on the spot. Recommend most highly! We will be back...:-) read more

My laptop was very sluggish and I was unable to load the latest version of one of the programs I need. They diagnosed it quickly, gave a fair estimate of the cost to repair and did the repairs in a timely manner. Definitely recommend them for all your computer and phone issues!! read more

Very nice, Responsive and speedy people for the job if you ever need to get your phone fixed. Great people at the desk as well! read more

uBreakiFix by Asurion - Store location - Mobile Phone Repair Near Me - Burlington, North Carolina

Professional, experienced, top-notch staff. (Inparticular- Jesse rocks!) Went there for a huge issue with my phone which was causing me stress! They were kind, patient, helpful, and they finally fixed my problem- Now I have less stress. Thank You!!! I highly recommend! read more

My iPhone was not charging this morning and I was freaking out because I have a wedding today. I went to UbteakIfix and a very nice man named Jay fixed my phone in no time! Highly recommend them! read more

Very prompt service and courteous employees! Thanks for fixing my wife's phone!

Very disappointed with the repair I received from this company. My "fix" was done back in March 11, 2021, my phone was splashed on Sept 20, 2021 and the screen immediately had issues. We took the phone to get it dried out and realized the adhesive seal/gasket that was supposed to be part of the repair WAS NOT installed/put in place by the technician leaving it susceptible to damage. After the $$$ you pay for the service, you expect them to do their job and take their word for it that it was done correctly - I would NEVER have known that my phone was incorrectly and haphazardly fixed had i not been splashed with water. When I called the business to make them aware, they just said the tech that did my phone no longer worked there. So much for trying to make things right for the customer who got screwed with shoddy work. Moral of the Story - look online and buy a repair kit yourself -- I would NEVER go back to this business. read more

Very professional, experienced staff. Have been here several times and have always been pleased with the results! I would highly recommend this establishment. read more

My sons flip phone was messed up & after going to 2 different stores they knew what the problem was & what they needed to do right away. would definitely go back if we had any other issues with any other electronics. read more

I flew in from California to spend one day in Burlington with relatives, and somehow broke my headphone jack so that part of it was left in my laptop. I Yelped for help, uBreakiFix replied right away, and half an hour later I got to their shop as they opened it on the dot of 10am. Five minutes later they had extracted the jack, all was well, and they refused payment for such a small fix. These people rock!!! read more

Ethan was very kind and knowledgeable. I had my iPhone screen repaired in about a 90 minutes..Definitely cheaper than buying a new phone

the asurion+ insurance plan was incorrectly explained to me not once but twice at this location. the first time i went in the man gave me what he said was all the information i would need, but when i followed those instructions i learned not only that i didn't need to make an in store appointment to start mu claim, but that my damage was not even covered by the plan. the second time i came in there was a more experienced woman and an employee in training working, and both were nice and professional, but service was slow and there seemed to be some communication issues between employees. no hate to the individuals!! the terms of the insurance plan just need to be communicated better to the employees so they can in tern explain it well to customers. read more

The members of the staff are very professional and have been willing to work with me for solving laptop issues. They have upgraded my Lenovo Thinkpad and have worked with me in transferring data from the old drive to the new one. I endorse the entire staff of UBreakiFix. read more

Everyone at the store was so kind and went above and beyond to solve my problem, even when it seemed there was nothing left to do. When something went wrong after the initial repair, the manager actually had my phone fixed with Apple at NO CHARGE to me, simply because they wanted to make sure I walked away satisfied. I was kept apprised of the repair status at all times, and they even gave me a loaner phone to get me through the couple days without my phone. I cannot praise these people enough!! Thank you for everything!! read more

Definitely a lifesaver coolest dudes you could ever meet very friendly.. got my Samsung Galaxy 8 Note looking like new !!!

I had an issue with my display, and took it here last week. Screen replaced, everything looks good, but I was warned that I'd get a notification on my phone about it not being genuine apple parts, which I didn't really worry or care about. I noticed some difference in touch screen responsiveness, but try not to think too much about it. One week later, I leave my phone on my coffee table to use the bathroom. Everything is normal when I leave, but two minutes later, when I come back and pick up my phone, the display is completely messed up. There are colored lines on the whole screen and splotches are entirely blacked out. There was no dropping, no water damage, or anything else that could have caused this issue to my knowledge. I think the parts they used are not correct and caused damage to my phone, and now I cannot take it to apple for repairs since third party parts were replaced, so I am completely out of luck. I tried to take the cheaper way out of getting my screen fixed and it backfired. I recommend going to an apple-certified location for any iPhone repairs. read more

Brought my tablet in for repair. Staff was friendly,helpful and efficient, explaining to me what they would check and assuring me they would make all necessary repairs. Pick up also was very efficient, with no waiting.vThe work was done quickly and quite reasonably as it was not covered by insurance. So thankful they are convenient. I highly recommend them for tablet & cellphone repairs. read more

Super fast and great work. Staff are friendly, approachable, and highly knowledgeable. Great Covid protocols in place as well, felt very safe within the store. read more

This place rocks! They fixed the front of my phone in 2 hours flat. Super friendly and competent staff. Very satisfied... hopefully I won't have a reason to go back :) read more

Two issues, diagnosed both and resolved one and on track to resolve the other. Friendly staff. Knowledgeable. Recommend.