If I could give this place a zero rating, I would. I went there to change my service from T-Mobile and receive the worst customer service experience I've ever had ANYWHERE. I was there for 2 hours and am STILL having to call customer service to resolve the issues several weeks later. I have spent over 4 hours in the store and phone trying to resolve these issues the last 3 weeks. TONIGHT I WILL PROBABLY HAVE TO SPEND ANOTHER 2 HOURS ON THE PHONE, OR IN STORE OVER AN HOUR AWAY. The list of things that went wrong: 1. There was a glitch in the system and even though the phone I wanted was in stock, I had to sit there for over two hours while they finagled the system to make me be able to pick it up in a sister store. 2. Sold me 5G internet that's not available in Mount Airy. I told the rep multiple times that Tmobile has told me that 5G is not available in my area and that Spectrum has a monopoly in Mount Airy. He did not even look up my address despite a conversation about me living in Mount Airy. The rep on the phone I talked to the next day laughed and asked why they would sell me that when a simple check of my address shows it's not available. 3. I had had Verizon before and it was ok. The rep in the store said that Verizon had a special going on and it was actually cheaper to have 2 lines than one and that Verizon is LOSING money on this. So I got two lines. Later found out from the store in Greensboro that this is not true and it's more affordable to have one line. The rep told me multiple times before I left that I would be getting a "$60" credit and it sounded like it was more than one credit. GET THINGS IN WRITING FOLKS! 4. My address on my driver's license has the word "Glen" in it and is in Winston Salem. Rep knew from me being there over 2 hours talking about living in Mount Airy that I no longer live at Ivy Glen. As I was leaving, my paperwork had a totally different address than my physical address in Mount Airy or my Winston Salem address on my driver's license. The next day when I try to log into my account, I can't because my email address had been used previously when I had Verizon. Attempts to reset it did not work using my zipcode. Called customer service and was on the phone over 2 hours. Found out that because the rep randomly clicked an address with the word "Glenn" (not Glen) in it with a totally different zipcode, the phone person had to create me a new account. 5. I run some errands, which the store rep knew I would be doing before going to the sister store to pick up my phone. I did not know exactly how to get there, so went to pull up directions using my old phone and it's now in SOS mode and I have no way to know how to get to the new store. Did he warn me that this was going to happen? NO. I had asked him how to get there, so he knew I did not know where I was going. I went back to the store and was very upset. 6. Rep in store showed me all the "perks." They were on a laminated sheet and he said I could choose one for free for three years. 7.The next week I went to a store in GSO to return the wonderful 5G internet that was sold to me. The reps there called the manager of the WS store, who was reportedly not happy with all that went down. Said I would be getting another $100 credit. I later saw a bill for over $200 on my email and communicated this to the rep in the GSO store. She insisted that she could see a $100 on my account and it would come off my bill. I already paid $70 on the day I got the device and opened the account. I also told her that the "perk" I chose was not free, but $5 a month. I chose to use the extra line as my free credit and they also told me that the apple one would be free for a year instead of 3 years since the original person who sold me all this crap told me that. I told the GSO store rep over text that the apple one perk I chose would only let me activate it through my second phone line and would not let me change it. No reply. 8. I was also supposed to receive credits and discounts for being a teacher and for autopay, both of which I did. So by now I should have AT LEAST $200 in credits right? Today I received notification that my autopay of $208 was received. It looks like my bill was $300 and I guess that credit brought it down, but I'm having trouble getting a full breakdown of the bill. I know that the first bill is higher, but still. What the original rep told me was that after my first bill, my regular bill with discounts for autopay and teacher's discount would be less than $100. I have a hard time imagining that the first one is this much more. 9. I WILL BE HEADED TO A VERIZON TO RETURN THIS DEVICE AND SEVER ALL TIES WITH VERIZON ASAP. Sadly, I am probably locked in with this greedy, incompetent corporation for 2 years. LESSONS LEARNED: Go directly through the company to purchase your device, not through the phone carrier. If something goes wrong, you are tied to them for a long time unless you pay it off. read more

We can't say enough about our positive experience. Just a little bit of Will and Hope is all we needed to get my new phone working. We came here because it is a corporate owned store. Background: I received a notification that Verizon would provide me with a special promotion, upgrade my 3 year old Samsung to a brand new one. The deal was pretty significant even though I was still happy with my phone. It was a deal we could not pass up. I called to inquire about the promotion and ended up finalizing over the phone. Verizon would send the phone to the location of our choice which was in Greensboro because it was very close to my wife's work. She picked it up on her way home. On to the story: Because I wanted to make sure the transition was handled completely, we made an appointment (realizing there would be a cost) to get everything transferred and set up at the Verizon location in Clemmons. Carlos was who we met with at 1pm on a Saturday. He was able to transfer all my information from the old phone to the new phone but he was not able to get it activated. He suggested we call Verizon customer service. We called Verizon customer service and they were not able to activate my new phone and suggested we visit a corporate store location. We were told the store near Hanes mall is a corporate location but the one in Clemmons is a franchise. We drove to the Verizon location near Hanes mall. Will the Manager greeted us and asked us to have a seat until a specialist was available. A short while later, Hope was the next specialist available and asked us to join her as she found out more about our problem. Will came back, conversed with Hope. They were able to address the issues online with Verizon and activated the new phone. A special shout out to both Will and Hope. We hope that everyone has a lot of Will and Hope in their lives because that is just what we needed. read more

I had a problem with Mike on Robinhood Rd on Saturday 8/ 16. He was very rude and really didn't want to deal/ help me. My phone wasn't working and the phone kept saying it needed a factory update. Went to Reynolda Rd and Trevor was so helpful and fixed the problem quickly. I wrote a bad review on Robinhood Rd and Mike and great review on Reynolda Rd. On Monday Trevor sent me a txt wanting me to take down the comment about my complaint about Mike on Robinhood Rd. He even stated they have had complaints on Mike but would like for me to take my comment down. I said no, no, no. Mike was rude and I would not take my comment down. If Verizon has had complaints on Mike, he should be fired instead of me changing my comment. read more

Thanks to Aiden in Reynolda Rd for excellent service! Thank for going above and beyond to solve a problem. Keep up the great work!

2020 Nov 10; visited this particular Verizon store several times with varying degrees of satisfaction. So I am only rating today's experience. My wife was complaining of less battery life on her phone. The man who helped us get as very professional and took on the difficult task of explaining to her that having multiple software open on her phone for hours on end would greatly reduce her battery life. He took time and explained everything as well as offer good suggestions. Which is hard to do when you have a power user on a phone. While there, he replaced her phone cover and made sure to explain how to register it for warranty. Over all great service and experience. I would recommend this store. read more

Common Since is not common nor do they have good customer service. I went into the store feeling great after 2 hrs.. It was gone. Everyone had a bad attitude. The store manager had a very bad attitude and he was no help...I am not going back read more

NEVER SHOP AT THIS STORE!!! OR ANY OTHER VERIZON LOCATION!!! They allowed someone to enter the store, purchase a phone posing as me with NO VERIFICAION, and reassigned two phone numbers from my account to their device. This Verizon store enabled them to take over my phone number. Even though Verizon reassures me my account was flagged to prevent this from happening (when it happened 2 months ago). The thief then proceeded to hack into multiple accounts of mine shortly after leaving the store and steal LARGE sums of money because now they could reset my accounts as they would receive the confirmation text messages on my phone. This is absolutely ridiculous and unacceptable. On top of it, there's no way to contact this store. I've spent hours on the phone just trying to get in contact with them with no luck. I had a nearby family member go into the store in person and they were unable to talk to a manager. The store representatives claimed they would tell a manager to call me but clearly they were lying. Any phone numbers I've found just route me to a generic Verizon call center. I've talked to Customer Support, Technical Support, and the Fraud team at Verizon and nobody has been able to get me in touch with this store location. NEVER SHOP AT THIS STORE!!! OR ANY OTHER VERIZON LOCATION!!! read more

I had a low opinion of this store in the past until recently being helped by Hope and it was the best cell phone retail experience I've ever had. Give her a raise please because she was so patient, calm and knowledgeable when dealing with my annoying cell phone issues. read more

I had a decent experience at this Verizon though whenever I walk into these places I feel like I am walking onto a used car lot. I always come in prepared that they are going to try to up sell me a ton of stuff I don't want and I prepared my "no thank you" in advance. Yesterday I came in specifically for the iPhone 6. (My Mother's Day gift from my husband). I was greeted upon entering by a female employee and who promptly began helping me- NO WAIT!! She was very nice and helpful but like I anticipated, she tried to sell me: protective case, tempered glass protective screen cover, car charger, an iPad mini, speakers, home security system, wireless Bluetooth headphones, new "Edge" phone plan, upgraded phone plan, insurance... Need I go on? Visit was fairly quick considering my indecisiveness. Price was not the greatest... Since when does this company charge you $40 upgrade fee when your contract is up? Back in the day you used to get rewarded for upgrading, not penalized with excess fees. All in all, I left with my new phone, which I LOVE. read more

Jasmine was Awesome in straightening out the mess from the other store. She restored my confidence in Verizon. And the young man at the front door checking people in was a consummate professional. From Now On I'm only going to the Corporate Stores to take care of business. I'll never waste time going to bubblegum store fronts. read more

Not sure what the bad reviews are about but I always have great experience here! Everyone is so nice. This is a busy area so sure you may have to wait but that's ok. I have been in there for troubleshoot issues and to buy a phone. I don't remember the first person who helped me troubleshoot but he was nice and even called my insurance company for me. The second time I went in was to buy a phone for my brother. I think the guy who helped me was Jason. He was patient and even called and cancelled my previous order that was messed up. read more

I recommend driving the extra 10 miles to the Kernersville site. Stratford Road employees were not helpful and in a hurry to get us out of the store. They can learn a lot from the Kernersville employees who go above and beyond to assist the customer. read more

verizon might as well just close all their stores. No help at any store. they just refer you to customer service, which by the way you get put on hold forever. if you go online to make an appointment it will not give you an option to make an appointment (convienent). read more

We're on vacation in North Carolina, with only a few days left before making the 12 hour drive back to Chicago. When I decided to upgrade my Verizon JetPack to the newest model so I can use it during the return trip, I stopped at several Verizon stores along the way and called a handful more before calling this store and being told they had the JetPack in stock. When I walked in the door and signed in, the young lady told me the wait time would be 15 to 20 minutes. According to the stopwatch function on my wrist watch, I waited 16 minutes before an associate, Matt, approached me and asked how he could help. Without a doubt, this was a great experience. A reasonable wait time, a friendly, knowledgeable account rep, and I walked out the door in a reasonable amount of time with exactly the product I wanted. To top it off, Matt spent some time asking pertinent questions to make sure that the product I wanted would meet my needs, and then spent some time making sure I understood all the features. If you're going to a Verizon company store, this is one to visit... and be sure to ask for Matt. read more

Had the same kind of experience as Rob F. with Matt at this store. Started with a charger cable for my fiance's iPhone and ended up with... 10 dollars a month off of my bill and ... replacement phone by warranty since my power button is losing function. Wow, and friendly staff... read more

It will be five minutes they said. Fifteen minutes later, no help. No lunch on my lunch break for me I suppose. My belly is not fond of you, Verizon. But hey....my issue did get fixed! read more

I went in to buy my iPhone. The salesman said I would be getting a credit on my bill for trading in my old phone. After waiting three months for a credit to appear on my bill, I had to call into Verizon customer service, who were unable to help me. Only after filing a complaint with the regional executive manager did I get my credit. In short: the salesman was either a liar or an incompetent idiot. Stay away! read more

I have had Verizon since my first cell phone. Never any issues until now. I needed a new phone and the store would not let me in since I could not wear a mask for health reasons. This is bullshit! read more

Verizon wireless requires a software upgrade to continuing using the jetpack but they only offer a windows solution and no Mac solution. I canceled that line and voided the contract. read more

Very impressed! I had a problem with my phone and went to another location and got no help whatsoever other than a phone number for support! After working with a Verizon tech, Bianca, who was excellent! She got me set up for a new SIM card. It was about 30 min til closing time and the place was very busy. We were greeted at the door, and were consistently updated as to our wait status. After about 10 minutes, a rep greeted us and took prompt care of us. Get with David Wolfe if you have a chance, he was excellent! Great customer service! read more

Call on Horacio! He will straighten you out in no time! Yea they up-sale but don't all sales people? I was in and out with exactly what I came in for! I got my phone and case and they do the military discount in front of you so you know it is correct! Highly recommend them over the other stores! read more

went into the store today to replace my damaged i phone and replace it with a motorolag7.i asked the salesmen not sure of his name but wore g lasses. when i asked him if he could transfer all my info i was told he coudnt do that.that if he tried it may only get half of the info and my cause problems.then he started telling me how long he;s been in sales(????) all this store wants to do is sell u stuff and not help with the tech stuff(SAD) so i was told by the phone people at sams club to take it to the robinhood store where they transfered all my info with no problem read more

Bought a Verizon IPhone 8 last night and it wasn't working properly. They didn't care. Didn't want to be bothered and rushed me out as fast as they could. Gave me Apple support number. Would definitely NOT recommend!!!!! read more

I would give this store a -10 if I could. Horrible experience! If you want to upgrade and value the data on your phone, stay away, at least from Stephen. In transferring from old phone to new my texts were showing up in triplicate. Was told to contact tech support because "most Verizon reps no longer assist with content transfer" ...well then why did you?! You said you "set up your own Note 8 the same way"? Are YOU missing important texts? 3 hours on phone with Tech support who "backed up, deleted then restored everything". Guess what...not everything! Months worth of important texts, not to mention RSVP's for daughters shower next month? ...GONE! Beyond frustrated! Will never nor anyone in my family buy from this store again. read more

Absolutely rude, horrible customer service and complete liars. I go inside and no one says anything to me or my mother but now this family behind us they treat very kindly and my mother and I just look at each other and wait for someone to approach us. We wait about 20 minutes and finally my mother says through out the store "is anyone going to help us or anything?" And another 5 minutes go by and one of the sales staff approach us incredibly rude. After dealing the transactions I ask about them transferring stuff from the old phone to the new one and he says "we don't do that." We had also asked if the phone was activated and he confirmed that it was looking it up. We get home and what do you know the phone has no service and will not activate and the store is closed so we call customer service and we asked them what was the best way to transfer old store from the old phone to the new phone and they told us to have Verizon do it. We told them that the store we went to said they don't do that and the customer service center said that was impossible because that's one of the services we offer. Never in a million years will I go back. read more

We were greeted promptly at the door and put on a list. The folks were more worried about blasting loud music that helping the customers though. We waited 50 minutes then were told that we could not be found when our turn came up 30 minutes earlier. read more

Customer Service was an A+ for Mr. Sadler at this Verizon today. Mr. Sadler listened to my needs, exceed those needs, saved me money on the month to month with showing me my solutions and helping me choose that best solution. I avoid Verizon stores typically and work through online sales but I was referred to Mr. Sadler for retail assistance by a Veruzon business assistant that is great to work with as well. So it was a great referral and I will again drive the 75 miles one way to work with Mr. Sadler in the future. read more

Horrible customer service. Spent almost two hours at the store. Represantative that helped me was not knowledgable and everything she told me turned out to not be true. It took me hours of calling Verizon customer service to get it straightened out. read more