I just feel like I am getting ripped off every time I interact with Spectrum internet. So many upcharges and inadequate customer service and the gadgets they sent me never work at first, I had to have my boyfriend figure it out twice and he said they sent the wrong item. Of course there is no customer-friendly internet company here (or maybe anywhere?), so we just have to put up with it. read more

If I could give a lower rating I would! This company sucks....period! Raise your bill without notice and then tell you " we told you last year you rate was going up! its on you statement from last year...." Their "chat" is a AI bot and doesn't help you at all. And they don't give a sh*t because they're the only one available in my area, so they got the market cornered here. And the internet goes out without any warning and when it comes back on it's very spotty and blurry on the tv......plainly put.... they SUCK!!! read more

Except for the hour wait time as a walk- in everything was fine. I didn't realize you could make an appointment prior to going. I waited and my situation was handled in 5 minutes. Another customer tried to get me to leave and take my equipment to UPS but I'm glad I stayed since it turned out UPS was closed for the day. read more

I will NEVER voluntarily use this company again. They will pull payment for a bill and not even delivery a full month of service. Furthermore, after cancelling my service with them they randomly sent someone to my home to "win me back". 0/10 read more

I've never had any problems with them so far. I would recommend Spectrum over AT&T or DIRECTV or dish.

God this place is a nightmare. You walk in and someone shouts to you to check in on the tablet at the front of the store. Fine, I'll do it. Joined the queue and was 6th in line. While I was waiting I witnessed 2 different customers being helped by 2 different employees. There were approximately 6 other employees standing around doing nothing, some just laughing and joking with each other while 6 customers sat there and waited. One of the workers came up to me and said he was going to get my paperwork going. After asking me why I was there, he immediately jumped into questions about who my phone and tv providers were and what I pay for them monthly. It's not with spectrum and therefore is not your business. After that was done, he did not ask me, he TOLD me to listen listen to what my sales rep has to say about switching to spectrum for tv and phone and how they can save me money. He said he understands I probably have things to do (which I did, I was on my lunch break and 30 minutes away from work) but to not just ignore them or brush them off. The only thing saving them from a one star review is that when it was my turn 30 minutes later, the guy at the counter took my router and gave me a new one and didn't try to sell me anything extra. That part was relatively quick. Figured I would walk in and trade the equipment and be out of there in 5 minutes but I was wrong. Save yourself the time and aggravation and make an appointment online, or better yet just don't do business with spectrum. read more

if your wifi never has a problem spectrum is fine. If you never have to go thru their totally useless chat feature or automated phone assistance, Spectrum is fine. If however you need to talk to a person, then Spectrum will demonstrate how very little they care about customers. Except of course new ones. Spectrum has employees to sell their service. Just not for existing customers. read more

Spectrum internet SUX. I get fast times turning off the WiFi and using Verizon. After spending 3hour and 4-reboots trying to watch Hulu. I finally just finished it on my phone. And forget Zooming! Every time I call customer service, they waste hours of my time doing the same ole same ole and never improve anything. Definitely would not recommend. read more

I've checked in and have been sitting here forever. There's one gal working and one guy training . The guy training just dogged out my husband because he dared to speak up about them waiting on people who came in after us. My husband has taken time off work to get a new box. We can't wait any longer. This is the worst service ever!! Never get spectrum, the help is the worst!! read more

You suck. You give discounts for not being loyal. Jack prices up to the ones that are loyal. No sound on only the channel the superbowl is on. Seems strange. I am done. It's been 5 years and more trucks than I can count to fix my issues. be better having rabbit ears than your service!!! read more

I live in a development where there are no fiber optic channels are installed. With that said spectrum runs this place with absolutely abismal service (turns off frequently on its own, will have service; but no connection established, will kick devices off and then say it is unable to join network, speeds do not match when testing internet speeds, sometimes resetting network does not work). To top it all off, my fiancé and I have been in NC for 2 years and have had spectrum the whole time. We started at $25mo then went up to $30mo, $45mo, $60mo, $70mo $75mo, $80mo, $85mo, and currently $90mo. How is this okay and possible within 2 years? I'm leaving for USMC basic training here soon and would rather return our equipment and let my fiance use her data instead. Also, I will not pay $5 just to speak to a representative when there's no guarantee there to be a resolution and the "chat with us" on the spectrum app just brings you in loops and does not solve anything! PS. I don't blame the people at this specific place because they are just trying to do their job, but it is the whole spectrum service that is the problem. read more

Just increased my bill by $200 in one month. My signature plan disappeared without notification and my price skyrocketed. This after they kept creeping my bill up and said they would never increase plan by more than $20. I am a good customer already spending $250 a month. I don't understand - who could afford this. Only option is to cancel. Doesn't get any shadier than this. They told government consolidation of industry would save consumers money. Lies. Pic of my bill from today to prove it. read more

Spectrum - Recent bill - Television Service Providers Near Me - Winston-salem, North Carolina

This place had around 15 workers on the floor. 4 were actually working, and after I'd waited in line about 15 minutes to drop off old equipment, an employee asked me if I'd checked in at the Kiosk, like I was supposed to know, there was no sign or anything about it that I could see. She made me do that like she was doing me a favor, then I got called back to the exact spot I'd been waiting previously. Ridiculous. Bye bye Spectrum. read more

The young gentleman who came out to my house said he found several issues with my internet hookup outside and inside. He was very open and honest and corrected the issues. He was here for a couple of hours and replaced a number of issues. He said he will put in a request for someone to come out and cover up the lines he needed to replace. I can tell you I have been a customer of Time Warner and Spectrum and he is the best technician I have ever had. KUDO TO HIM AND GIVE HIM A RAISE. DEBBIE SCOTT read more

This company rips customers off, and they should be investigated! One star is one star too many. SPECTRUM deserves a Negative F Minus for their so- called "customer service" if in deed it can be called that. I just discontinued my service today because I got tired of paying for lousy, unprofessional service. Their payment / store location has seven transaction stations, and only two employees working at any one time. Customers are required to overpay at an automated Kiosk station, that does not give change, and to speak to an employee the customer must first register their phone number, then sit, and wait for 30-45 minutes for their name to be called. This is the most dishonest company I've dealt with, and I hope they get investigated for ripping off their customers. -Good Bye- read more

Spectrum is so incompetent I don't seem to be able to get a bill from them although they said they sent it out twice. When I called to get the account number so I can set up payment through my bank they won't give it to you, so how am I going to pay until I get an account number but they don't send out a bill or they send it and I have not received any of them They wanna get paid, but they will not help you with an account number it is so ridiculous read more

I would give Zero stars if I could. The absolute worst internet provider I've ever seen, without fail. There are outages multiple times a week for 4-6 hours at a time, they have added services without my permission 8 times now, making my bill $110/month sometimes instead of $60. They are a terrible company, terrible customer service, and call me multiple times a week to try and sell me more products. I hate this company more than anything, and the fact that they are the ONLY provider here is ridiculous. Tl;dr: Spectrum is terrible. read more

Had to wait and wait JUST to return equipment. Ridiculous!! Only 2 people working at a Mall location. Slow slow slow. Save yourself time and make an appointment. Not that will do you much good since they are sooooo slow anyway!!!!! read more

Very unreliable. If you need internet for business or education, go somewhere else. If you don't mind your internet being slow or not working at all, then go with spectrum read more

I have been a customer of them for years. I never feel like I am getting my money's worth. The customer service is very inconsistent and I dread calling because it eats up hours of my time. Prices change without warning. Their pricing makes no sense to me. To get a lower price I am supposed to add a service that I do not want or need for their bundle. The people they send out for service have been good and usually come when they are supposed to. My digital service is just ok. It freezes and I have to restart the digital box several times a week. read more

They deducted money off my debit card without my authorization and apologized while I have to wait 3-5 days for them to investigate and then if they concur I wait another 7-10 days before it goes back into my account. By then my next bill will be due and I won't have money for gas or food. They offered me nothing but an apology no compensation for fraudulently deducted money from my bank account! read more

The absolute slowest service ever. Just need to pick up a remote. There are 4 people working. Make that 3, because 1 employee is making everyone wait while she figures out what she wants for lunch. Lunch at 3 o'clock must be a difficult decision. She had to leave and go to the back. People are still waiting on the hungry employee. All the other employees are working. read more

Don't even bother going in to get help. They'll just tell you to call the help line and talk to someone on the phone. Each time I go in for assistance, I leave frustrated. read more

"WORD TO THE WISE; DO NOT USE SPECTRUM FOR ANY OF YOUR INTERNET OR CABLE TV SERVICES!!!!" We recently switched from another Internet/Cable service provider to Spectrum on the many promises the salesperson made promising that we would actually be provided with "higher quality/faster internet service at a lower price, along with premium cable TV service, WRONG!!!!! Their sales team over-promised & under-delivered the entire installation from point A to Point B, which appears to be their worst enemy these days and for good reason! A service technician arrived 2.5 hours late for an installation he was incapable of handling. Having a technological background we were more than happy to help out, unaware we were being charged for it! Long story short; they never completed the installation, left the cable exposed across our driveway where it is being driven over daily, ran it into our fenced in lot which also contains a Beautiful German Shepherd who loves to chew cables:) The untechnical guy WAS notified of this upon installation! We called that evening & Spectrum said they would call us right back. 8 long days later still no word from them while we are busting our behinds day and night having to bury the exposed cable they promised to run underground so our German Shepard does not chew it up! We were never given a reference guide for the Remote Control/TV Cable Services & Channels or Information regarding their Internet Services. We do a lot of work & business from our home office and rely on these services! Today we received an extremely high invoice from SPECTRUM which included installation services we have yet to receive plus Cable TV/Internet Service charges! Bottom Line: DO NOT USE SPECTRUM!! DO NOT SWITCH TO SPECTRUM, they oversell, never deliver, customer service SUCKS!!! They are incapable of making any decision. We are so frustrated!!!! For further information please go online to the FCC, FTC and read thousands of complaints against "SPECTRUM" read more

I wish they had Minus Stars I would give Spectrum -5 Stars. Absolutely the WORST cable company I've ever had the displeasure of doing business with. Customer service sucks, they don't know their products, they promise you one price and when you get your bill it's something else. Don't do business with them AT&T might be High, but at least you get your moneys worth. Run I tell you RUN‼ read more

Too bad one star is the lowest available. Angel (and trust me she is far from it) at the spectrum store in Hanes mall needs customer service training or a new line of work. Rude from the initial encounter. The greeting was "Ma'am, sign in at the iPad." Not hello, welcome to spectrum ....no acknowledgment other than to tell me I need to sign in. I had followed a man in and stood in line behind him. He didn't need to sign in apparently. I didn't see an iPad I only saw cellphones. She directs me back to the front of the store, I sign in and wait. One associate is now free but offers no help. Of course "I"get miss personality. I advise her I am turning in a small box and exchanging an older box and remote. "Telephone number? Address? Zip code? Take the equipment out of the bag," she says. She can't take it out of the bag? Who is the customer anyway? I feel like I am waiting on her! I had it in a plastic department store bag (the handle had broken as I entered the store). She gets the equipment I need and asked if I want it back in the bag I came with? No, I would like a bag like the customer beside me( A spectrum bag, more like a tote). She informs me they are running low on them and can only give those if you have 2 or more items. So a box and large remote do not count as 2 items? I pay over $250 per month to be treated like this. Time to look for another internet, cable and phone provider. It is obvious from the rating and other reviews I am not the only one with low regard for spectrum. Angel, next time you are on the other end of poor customer service, think about the service you deliver your customers....what goes around..... read more

We have waited 9 days for our appointment to get new service installed in our new house. We were given an appointment time for 8-9 am this morning. It's after 9 and the tech is a no show. Called Customer Service. They said they show the technician is not on his way and they can't tell us when he will be. Well no shit. This isn't the first time we've had to used Spectrum/Time Warner and they never fail to disappoint. Pay per view fight would not be available at the last minute despite paying for it sometimes days in advance, on demand sucks, billed for services they screw up on and we never got, boxes that periodically go out and have to be reset, all kinds of damn advertisements on the freaking guide now too. The service and attention to detail are simply shitty at best. The online app is purposely made to be mostly a loop with no way to actually resolve anything they have screwed up on. It's painfully obvious they know they have a monopoly and couldn't give a rat's ass about their customers. They don't even deserve to 1 star I gave them. read more