I just feel like I am getting ripped off every time I interact with Spectrum internet. So many…read moreupcharges and inadequate customer service and the gadgets they sent me never work at first, I had to have my boyfriend figure it out twice and he said they sent the wrong item. Of course there is no customer-friendly internet company here (or maybe anywhere?), so we just have to put up with it.

If I could give a lower rating I would! This company sucks....period! Raise your bill without…read morenotice and then tell you " we told you last year you rate was going up! its on you statement from last year...." Their "chat" is a AI bot and doesn't help you at all. And they don't give a sh*t because they're the only one available in my area, so they got the market cornered here. And the internet goes out without any warning and when it comes back on it's very spotty and blurry on the tv......plainly put.... they SUCK!!!

Worst phone/online customer service in the world. "We are receiving a higher than average call…read morevolume!!" Would you like to wait 40 minutes or "Would you like a call back?" in an hour an one half? I get this message EVERY TIME I call for any issue at all! No matter what day or time. 9 AM or 3AM, no matter. Always the same. Another aggravation is that people in the local offices now have absolutely no authorization to do anything more meaningful than take payments and hand out equipment. Might as well just close all offices and do everything through Amazon. Although I now am afraid to admit it lest I am viewed as the devil, I have 27 years in the Cable TV industry in both management and engineering. What a sorry excuse for a "service industry" it has become..

Should we even rate this company? Worst internet service anyone could ever buy. Internet would work…read morefor a solid week than something would be wrong. They say it's working perfectly fine on our side maybe it's the wiring. We will send you a technician right away. Fixed the problem for a day or two than it cuts out again. Always always have some kind of outage and whatever excuse they can think of. Also, being a loyal customer for sometime they say the bill will go down, but it NEVER does. Take my word for it guys. Save your money. It's not worth your time spending hundreds of dollars on internet that cuts on and off every so often and expect you to pay for a whole month for a week and a half of internet each month.

No stars spectrum change my plan without notification and when I called the question about it they…read moreact like they had sent the email when I asked him to resend the email they couldn't so do they change your plan without your permission and lie about sending notification thanks a lot

Customer Service is NULL, so we had moved to AT&T. After a couple years decided to move back. We…read morenoticed our billing was increasing exponentially; from activation fees, line charges (making no sense) they could not easily explain. Verizon lost my number. We were advised on 9/20/18 to call in and transfer number from one Verizon Account to a new account in my name (we combining two accounts together). Their call center, who by the way has the worse consistency not only between their agents, but also their managers. They will tell you the line is recorded for customer service, yet when you were told incorrectly and they even say you were told incorrectly, they cannot even find the person at times or records of the calls. Call Center advised to go to the store and create an account with a new line to receive a SIM card (as you can see the # they lost was not really a personal issue, but it gets better). Apparently you cannot move a number from one Verizon account to another until it's been 30 days (which is not what the 1st agent told us) The store had to call for "approval" even though the call center approved previously. The first agent approved, but we were disconnected during the call. Of course, receiving another agent on the callback, they declined the application, which the manager of that department couldn't even tell me who I spoke with the 1st time. No worries, we'll just put this new account in my husband's name, but had to call again for approval (?). At first, they had to locate him by name and social because the agent in the store wrote the number down wrong and this is where its better. After advising the guy in the store we re-wrote the application number from what the "core team" advised it really was (he was only one digit off). Anyway, this store representative provided the worse service he said "I've been here 15 years, I know what I'm doing". That is clearly not the case since you cannot even write an account number down correctly. The manager was no help either and basically told us our only options were prepaid. Call Center Managers are inconsistent. They will tell you they are all over the country, but every agent says they are all in South Carolina; why lie? The question is asked because they cannot tell you who the person was you spoke with last "I don't know where that agent is located, they are not at my location". Ok, that's fine, but we should have an escalation process, no? In addition, their training is NULL. They begin by explaining their policy and that they cannot make the update, but then will confirm they advised wrong the prior week. - How is this company able to maintain their business? I'm now a HAPPY T-Mobile customer; the cost less, have faster 4G service. Also, they a buying up old cell towers and replacing old radios from old carriers with their new technology and once completes will be one of if not the 1st to offer 5G. Verizon & AT&T are no longer the monopoly in this industry.

I prefer to use the Verizon store at Hanes Mall Blvd. They are pleasant, professional, and seem…read moreto genuinely care about the happiness of their phone customers. This is not the closest store to me. The University Store gets a thumbs down. The Hanes Mall Store is a thumbs up.

Worst customer service EVER, They took money out of my account the day I called and the same day I…read moretold them not to. I've been waiting two weeks to get my refund back and still no money. I have called five times and still no resolution they just all lie to you

Do NOT WASTE YOUR TIME EVEN CONSULTING WITH THIS COMPANY! The systems they advertise aren't even…read moreavailable. Their sales people lie to you on the phone promising you things that are not real and then the tech gets to your house to install and tries to up sell you on a monthly charge that is twice the advertised rate! Then you will wait forever to get your installation fee back. These people are a bunch of cheats, con-artists, and charlatans. The tech Adam even tried scare tactics like he had been broken into twice. I told him and if you work for ADT and you have had two break ins I definitely don't want your system. Go on Amazon and get security cameras that record in the cloud, much cheaper and run these con artists out of business. UPDATE- now after over 9 days and SEVERAL CALLS ADT LIED SEVERAL times and DID NOT REFUND MY MONEY TO MY BANK AS THEY STATED THEY WOULD. So basically ADT STOLE MY MONEY, DID NOT PROVIDE A SERVICE, LIED ABOUT THE SERVICE, AND REFUSE THE GIVE MY MONEY BACK! Wow, you don't have to worry about thieves breaking into your house let ADT in they will rob you blind!!

Very knowledgeable. Very clean. Got everything to work exactly as they said. Took the time to…read moreexplain everything after. I highly recommend them.

Outstanding service and always responsive. Excellent product expertise and great problem solvers…read more Thy make sure you are satisfied.

I always appreciate getting great customer service and today I received exceptional service at the…read moreT-Mobile store on E. Hanes Mill Road in Winston-Salem, NC. I want to sing the praises of Manager R.J. for his professionalism and kindness as he helped me and my mother with our issue. R.J. had some "difficult" customers, but he kept a cool demeanor and performed his service with a smile. I see why he is the manager. He is a great example of leadership for the other employees in the store. In addition, the store was clean and welcoming. Kudos and thank you R.J.! If you are a T-Mobile customer or searching for mobile service, I highly recommend you stop by and see R.J. and his team. When you go by, tell them Kindra Speech sent ya.

The store present location is okay and the new workers are polite and understanding. But the…read morecompany itself is a "RIP OzGF". Too many hidden fees,overcharging and too slow in service.

Trevor was amazing. He was very professional, punctual, knowledgeable and did the job promptly…read morewithin the suggested timeframe. Very reasonable pricing too. Definitely recommend!!

I contacted the Mounting Lions to install a Google Nest smart thermostat. I was unable to install…read moreit myself because of wiring issues. The company replied quickly with a great estimate. I accepted and they came the same day to install. The installer Justin was very professional and even wore a mask when he entered. I informed him of the previous issues he listened and was able to figure out the problem and installed the thermostat quickly and it worked great. I would highly recommend this business for any tech installs.

If you are in the market for satellite television, then this is the place to go. It's a family run…read moredealership and Natalie is a dream to work with. She went above and beyond for my father who lives in the Mooresville area. My father is an older gentleman who relies on me (here in Michigan) to help him out with things. Natalie has truly impressed me. My name is Mindy Hagstrom, I am a real person and you can find me on facebook. I stand by everything I have stated in regards to the impeccable service provided by Natalie as an authorized Directv dealer. If you want satellite television and are weighing your options, go talk to Natalie or her brother in Mooresvilile, off of 150. They will make sure you get the channels you want without paying a high premium. Thank you Natalie!!

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!