The employees act like they hate their job but at least they don't have to work outside, I wonder…read moreif they're only getting paid $2 an hour like I do as a bartender. There was no sense of willingness to help or acknowledge anyone that walked in. This reminds me of a place that employees would probably go behind the one-way mirror and laugh at people and post them on social media.

This review is mainly for Spectrum as a company, but If you have any other option I'd recommend…read morethem instead, I have the best internet package available and my games lag constantly, I understand spectrum isn't real fiber because the upload and download speeds aren't synchronous, but this is pathetic. We're going back to REAL fiber with AT&T, Spectrum BLOWS! I knew I should've never tried them out.

Worst phone/online customer service in the world. "We are receiving a higher than average call…read morevolume!!" Would you like to wait 40 minutes or "Would you like a call back?" in an hour an one half? I get this message EVERY TIME I call for any issue at all! No matter what day or time. 9 AM or 3AM, no matter. Always the same. Another aggravation is that people in the local offices now have absolutely no authorization to do anything more meaningful than take payments and hand out equipment. Might as well just close all offices and do everything through Amazon. Although I now am afraid to admit it lest I am viewed as the devil, I have 27 years in the Cable TV industry in both management and engineering. What a sorry excuse for a "service industry" it has become..

Should we even rate this company? Worst internet service anyone could ever buy. Internet would work…read morefor a solid week than something would be wrong. They say it's working perfectly fine on our side maybe it's the wiring. We will send you a technician right away. Fixed the problem for a day or two than it cuts out again. Always always have some kind of outage and whatever excuse they can think of. Also, being a loyal customer for sometime they say the bill will go down, but it NEVER does. Take my word for it guys. Save your money. It's not worth your time spending hundreds of dollars on internet that cuts on and off every so often and expect you to pay for a whole month for a week and a half of internet each month.

They get three stars from me only due to the blazing fast speeds. I have had a good experience with…read moretheir service, and I have gotten fast support from their tech support line. The billing is a problem though, they bill for two months and they are not too clear on that fact. So, your first bill is much larger than you expect. Just keep paid up, and the 30 meg speed is incredible. With Love, Deb

Zero stars. Don't make the mistake of signing up with Charter!…read more Look at Charter's terrible reviews everywhere. Consumerist magazine (not-for-profit subsidiary of Consumer Reports) calls Charter the "worst company in America." It's no wonder Charter went bankrupt a few years ago. This sleazy firm's business practices include: - cutting your satellite cable, then insisting that customer fight with Charter's 3rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it. - moving your first bill due date ahead after first bill, without prior notification (told this is a "standard" Charter procedure on 2nd bill) - insisting that customers wait 45 days (unbelievable but true) for Charter's Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-time payment prior to the interim due date (as a safety measure) - moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice - migrating from helpful humans to speak with or chat online (about no-service issues) to worthless automated systems - poor no-service reliability I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you'll love Charter!

Dish Network continues to disappoint even after you cancel. I recently canceled my service with…read moredish after their constant rate hikes. I also had a dispute when the failed to suspend my service when I had to leave my residence for an extended period of time ( 4 months ). I confirmed the request to suspend but they forgot and continued to bill at the full rate.So after raising my rate by $45 dollars I decided to cancel. Dish offered to get me compensated for the overbilling during the suspension period by offering me $40 a month for a year. So they charge me 45 a month extra and give me $40 back. To repay the overbilling LOL. So I canceled and now I have to pay for the boxes to return their equipment. No more Dish Star link or Spectrum will be my next calls

They rip you off. Very disappointing. Been trying to communicate with them and the guy I spoke to…read moreliterally lied and tried to scam me with extending my contract and when I said no I wanted to cancel he said my contract was extended and now I would have to be charged a termination fee.

I came into this store because I am getting ready to purchase a new phone. The young lady on the…read morefloor greeted me right away and asked how she could help. I explained what I wanted and she told me about the available phone and some of the programs AT & T offers. I was happy for the information but told her I still had to give it some thought. I left and now I will check out other options.

From the moment I stepped into the door, I was met with a pleasant smile and professional…read morecountenance. Chase, the Retail Associate, quickly asked me what my need was and listened patiently as I explained to him that I was not happy with my current AT&T plan and wanted to make changes. What transpired next is what I call the epitome of a perfect customer experience. Chase patiently explained my options, showed me exactly what they looked like from a financial standpoint, and then showed me the products (phone, watch, etc.) that could meet my needs. By the time it was all done, I was set up with a much better plan, had an upgraded phone, and a new Apple watch, and had a much better understanding of what to expect from my bill than I ever had to leave a phone set up before. I think the best part was the ease at which the young man went about doing his job. He was very easy to talk to, did not try to oversell me on a bunch of things I did not need (which sold me on shopping around the store! ), and was just very pleasant with all the customers. Chase not only made a huge impression on me, but he greatly improved my opinion of AT&T in the market (Southern/North Carolina). That young man has success in his future. I hope that the company recognizes it before someone else does. For now, they are benefitting from HIS 5-star service. Thanks, Chase!