Prompt, professional and knowledgable service from a friendly team. Viviana was great!read more

Was totally lied to by salesman Aaron. Was 15 minutes late for the appointment to switch. Made a…read morebunch of promises but in the end, I had to pay my old carrier even after I had cancelled and also paid activation fees that Aaron did not inform me of. Stay far away. Aaron and ATT suck

Stopped by to look at a Galaxy 10 phone. After the one employee finished with her convo with her…read morefriend, she looked my way and I asked about the phone. She said they didnt have any on display but did have them. I asked how to sell them if I cant see it. Her response is a termination offense, YOU EITHER WANT IT OR YOU DONT. I told her wrong answer and walked out. I'd love to talk with the owner but I doubt if that will ever happen.

They commit fraud in the name of sales. I was told by an associate that my bill would be a…read morecertain value. When I got my bill, it was over $100 more. With the taxes and surcharges, it is $170 more per month. Their response, nothing, no apology. Besides a one time $120 credit, for a $3700 discrepancy for the life of the contract, they have offered nothing!!!

Only 2 people waiting on 8 customers. Sales people were rude and discourteous. Carrying on…read morepersonal conversations with customers, one taking 40 minutes to ask "what's your favorite restaurant, movie?", discussing irrelevant non-business related questions and other time consuming conversations, while the rest of us waited politely. When I mentioned this to the manager, he immediately began defending the employee rather than listening to me. Great Service! We're going to terminate our family plan after so many years of loyalty to AT&T. It's time to go with another carrier. GOODBYE

My experience working at AT&T was very horrendous. working with Linnette, all she did was lie, and…read morediscriminate towards my fellow, coworkers, Gender/ sexual orientations she also made it very difficult for me to work there because I was having her reported for lying about my pay. I reported this issue to HR, Elton, and the District Manager and nothing was documented or done about this situation. Because of this situation I was left feeling sad and disappointed and was told by other employees that can testify on my behalf that Linnette and the District Manager were going to get rid of me because I was making a big deal about me wanting the $15 that they promised me.

Great service with very patient helpful technicians. Jihad was excellent. Christian was good too.read more

I went to the store yesterday and this young man was so rude!!! Never even spoke when I walked in ,…read morenever acknowledged me or said I'll be with you momentarily. I ignored his ignorance.and just waited patiently. Then when he finally was done with the customer in front of me he asked how could he help me. I told him what problem I was having with my new iPhone 17 max he had no clue what to do!!!! Why is this store OPEN???? No one has a clue how to help you!!! This location needs to shut down or hire an entire new crew to work this store! So frustrating I will NEVER go there again and for the record this was not the first time going there. I tried to again thinking things would change! NOPE

Customer Service is NULL, so we had moved to AT&T. After a couple years decided to move back. We…read morenoticed our billing was increasing exponentially; from activation fees, line charges (making no sense) they could not easily explain. Verizon lost my number. We were advised on 9/20/18 to call in and transfer number from one Verizon Account to a new account in my name (we combining two accounts together). Their call center, who by the way has the worse consistency not only between their agents, but also their managers. They will tell you the line is recorded for customer service, yet when you were told incorrectly and they even say you were told incorrectly, they cannot even find the person at times or records of the calls. Call Center advised to go to the store and create an account with a new line to receive a SIM card (as you can see the # they lost was not really a personal issue, but it gets better). Apparently you cannot move a number from one Verizon account to another until it's been 30 days (which is not what the 1st agent told us) The store had to call for "approval" even though the call center approved previously. The first agent approved, but we were disconnected during the call. Of course, receiving another agent on the callback, they declined the application, which the manager of that department couldn't even tell me who I spoke with the 1st time. No worries, we'll just put this new account in my husband's name, but had to call again for approval (?). At first, they had to locate him by name and social because the agent in the store wrote the number down wrong and this is where its better. After advising the guy in the store we re-wrote the application number from what the "core team" advised it really was (he was only one digit off). Anyway, this store representative provided the worse service he said "I've been here 15 years, I know what I'm doing". That is clearly not the case since you cannot even write an account number down correctly. The manager was no help either and basically told us our only options were prepaid. Call Center Managers are inconsistent. They will tell you they are all over the country, but every agent says they are all in South Carolina; why lie? The question is asked because they cannot tell you who the person was you spoke with last "I don't know where that agent is located, they are not at my location". Ok, that's fine, but we should have an escalation process, no? In addition, their training is NULL. They begin by explaining their policy and that they cannot make the update, but then will confirm they advised wrong the prior week. - How is this company able to maintain their business? I'm now a HAPPY T-Mobile customer; the cost less, have faster 4G service. Also, they a buying up old cell towers and replacing old radios from old carriers with their new technology and once completes will be one of if not the 1st to offer 5G. Verizon & AT&T are no longer the monopoly in this industry.

I prefer to use the Verizon store at Hanes Mall Blvd. They are pleasant, professional, and seem…read moreto genuinely care about the happiness of their phone customers. This is not the closest store to me. The University Store gets a thumbs down. The Hanes Mall Store is a thumbs up.

The employees act like they hate their job but at least they don't have to work outside, I wonder…read moreif they're only getting paid $2 an hour like I do as a bartender. There was no sense of willingness to help or acknowledge anyone that walked in. This reminds me of a place that employees would probably go behind the one-way mirror and laugh at people and post them on social media.

This review is mainly for Spectrum as a company, but If you have any other option I'd recommend…read morethem instead, I have the best internet package available and my games lag constantly, I understand spectrum isn't real fiber because the upload and download speeds aren't synchronous, but this is pathetic. We're going back to REAL fiber with AT&T, Spectrum BLOWS! I knew I should've never tried them out.

By far the worst customer service I've experience from any sales representatives. They brushed off…read moremy needs and didn't care to help. Reasons like this will make someone switch carriers. Can't expect people to pay high dollars every month for a bill and don't get decent customer service.

From the owner: Visit the T-Mobile store in Winston Salem and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2898 Reynolda Road Ste B can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I can't say enough good things about this place! Daniel is so friendly and kind. He totally hooked…read moreme up with an iPad. Product worked beautifully and the pricing is really really great! I definitely plan to shop here again.

From the owner: Customer service is our number one priority…read more We offer quality tested A-stock used and new cell phones. Get a quote if you would like to sell your phone. Prepaid cellular service that’s supports all major networks. Come bring your own Verizon/T-Mobile/AT&T phone and save money. Don’t have good service or coverage with Boost Mobile or Cricket? We have better options for you! We also offer iPhone repairs and other cellular devices.

went to this store to get help with a screen protector and my sister got a new phone. we were…read moreassisted by kyle arnold and he was the most helpful and sweetest customer service rep! really had a pleasant experience!

My cellphone was not charging. It went dead while traveling to NYC. Rather than pay $$$$ in the…read morebig city, I waited until I got back home to Winston-Salem. Boy, am I glad I did: I walked into Cellular Sales - Verizon, was directed to Matt working in the repair section. He looked at my phone, diagnosed why it was not charging, fixed it, and sent me on my way withOUT charging me (I am not making this up)! I went 2 days without a cellphone, but got it fixed in 5 minutes as a walk-in customer when I got home! Impressive customer service!

Dropped calls & No service !! You have service and 3 Bars & then No Service. Dropped Calls !!…read more Not Cool at all. Customer service is absolutely No Help. "Unbelievable ".

From the owner: Visit the T-Mobile store in Winston-Salem and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5705 University Pkwy can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.