I always appreciate getting great customer service and today I received exceptional service at the…read moreT-Mobile store on E. Hanes Mill Road in Winston-Salem, NC. I want to sing the praises of Manager R.J. for his professionalism and kindness as he helped me and my mother with our issue. R.J. had some "difficult" customers, but he kept a cool demeanor and performed his service with a smile. I see why he is the manager. He is a great example of leadership for the other employees in the store. In addition, the store was clean and welcoming. Kudos and thank you R.J.! If you are a T-Mobile customer or searching for mobile service, I highly recommend you stop by and see R.J. and his team. When you go by, tell them Kindra Speech sent ya.

The store present location is okay and the new workers are polite and understanding. But the…read morecompany itself is a "RIP OzGF". Too many hidden fees,overcharging and too slow in service.

The Voyss Solutions team is comprised of professionals with more than a century of…read moretelecommunications, IT, telephony service, customer support and management experience. Voyss Solutions is dedicated to helping our customers increase revenues, reduce cost, and improve their customer relationships. We focus on assisting the small and medium business customer, who is seeking comprehensive and state-of-the-art communications and IT solutions at a competitive investment.

went to this store to get help with a screen protector and my sister got a new phone. we were…read moreassisted by kyle arnold and he was the most helpful and sweetest customer service rep! really had a pleasant experience!

My cellphone was not charging. It went dead while traveling to NYC. Rather than pay $$$$ in the…read morebig city, I waited until I got back home to Winston-Salem. Boy, am I glad I did: I walked into Cellular Sales - Verizon, was directed to Matt working in the repair section. He looked at my phone, diagnosed why it was not charging, fixed it, and sent me on my way withOUT charging me (I am not making this up)! I went 2 days without a cellphone, but got it fixed in 5 minutes as a walk-in customer when I got home! Impressive customer service!

We use them as well as tell every one about their company. I wouldn't be able to run my business as…read moreefficiently as i do if i didn't have them. Thank you LOOP for being the best in the business!!

From the owner: Loop Communications' core focus is to provide hosted business phone systems (VoIP) to small…read moreand mid-sized companies. No contracts. No maintenance fees. No set up costs. We operate under the principal that if we provide exceptional customer service, we do not have to lock our customers into contracts. Loop Communications has been recognized as a Top Telecommunications Company by the Charlotte Business Journal and has an A+ rating from the Better Business Bureau.

Customer Service is NULL, so we had moved to AT&T. After a couple years decided to move back. We…read morenoticed our billing was increasing exponentially; from activation fees, line charges (making no sense) they could not easily explain. Verizon lost my number. We were advised on 9/20/18 to call in and transfer number from one Verizon Account to a new account in my name (we combining two accounts together). Their call center, who by the way has the worse consistency not only between their agents, but also their managers. They will tell you the line is recorded for customer service, yet when you were told incorrectly and they even say you were told incorrectly, they cannot even find the person at times or records of the calls. Call Center advised to go to the store and create an account with a new line to receive a SIM card (as you can see the # they lost was not really a personal issue, but it gets better). Apparently you cannot move a number from one Verizon account to another until it's been 30 days (which is not what the 1st agent told us) The store had to call for "approval" even though the call center approved previously. The first agent approved, but we were disconnected during the call. Of course, receiving another agent on the callback, they declined the application, which the manager of that department couldn't even tell me who I spoke with the 1st time. No worries, we'll just put this new account in my husband's name, but had to call again for approval (?). At first, they had to locate him by name and social because the agent in the store wrote the number down wrong and this is where its better. After advising the guy in the store we re-wrote the application number from what the "core team" advised it really was (he was only one digit off). Anyway, this store representative provided the worse service he said "I've been here 15 years, I know what I'm doing". That is clearly not the case since you cannot even write an account number down correctly. The manager was no help either and basically told us our only options were prepaid. Call Center Managers are inconsistent. They will tell you they are all over the country, but every agent says they are all in South Carolina; why lie? The question is asked because they cannot tell you who the person was you spoke with last "I don't know where that agent is located, they are not at my location". Ok, that's fine, but we should have an escalation process, no? In addition, their training is NULL. They begin by explaining their policy and that they cannot make the update, but then will confirm they advised wrong the prior week. - How is this company able to maintain their business? I'm now a HAPPY T-Mobile customer; the cost less, have faster 4G service. Also, they a buying up old cell towers and replacing old radios from old carriers with their new technology and once completes will be one of if not the 1st to offer 5G. Verizon & AT&T are no longer the monopoly in this industry.

I prefer to use the Verizon store at Hanes Mall Blvd. They are pleasant, professional, and seem…read moreto genuinely care about the happiness of their phone customers. This is not the closest store to me. The University Store gets a thumbs down. The Hanes Mall Store is a thumbs up.