I just feel like I am getting ripped off every time I interact with Spectrum internet. So many…read moreupcharges and inadequate customer service and the gadgets they sent me never work at first, I had to have my boyfriend figure it out twice and he said they sent the wrong item. Of course there is no customer-friendly internet company here (or maybe anywhere?), so we just have to put up with it.

If I could give a lower rating I would! This company sucks....period! Raise your bill without…read morenotice and then tell you " we told you last year you rate was going up! its on you statement from last year...." Their "chat" is a AI bot and doesn't help you at all. And they don't give a sh*t because they're the only one available in my area, so they got the market cornered here. And the internet goes out without any warning and when it comes back on it's very spotty and blurry on the tv......plainly put.... they SUCK!!!

Only 2 people waiting on 8 customers. Sales people were rude and discourteous. Carrying on…read morepersonal conversations with customers, one taking 40 minutes to ask "what's your favorite restaurant, movie?", discussing irrelevant non-business related questions and other time consuming conversations, while the rest of us waited politely. When I mentioned this to the manager, he immediately began defending the employee rather than listening to me. Great Service! We're going to terminate our family plan after so many years of loyalty to AT&T. It's time to go with another carrier. GOODBYE

My experience working at AT&T was very horrendous. working with Linnette, all she did was lie, and…read morediscriminate towards my fellow, coworkers, Gender/ sexual orientations she also made it very difficult for me to work there because I was having her reported for lying about my pay. I reported this issue to HR, Elton, and the District Manager and nothing was documented or done about this situation. Because of this situation I was left feeling sad and disappointed and was told by other employees that can testify on my behalf that Linnette and the District Manager were going to get rid of me because I was making a big deal about me wanting the $15 that they promised me.

Stopped by to look at a Galaxy 10 phone. After the one employee finished with her convo with her…read morefriend, she looked my way and I asked about the phone. She said they didnt have any on display but did have them. I asked how to sell them if I cant see it. Her response is a termination offense, YOU EITHER WANT IT OR YOU DONT. I told her wrong answer and walked out. I'd love to talk with the owner but I doubt if that will ever happen.

They commit fraud in the name of sales. I was told by an associate that my bill would be a…read morecertain value. When I got my bill, it was over $100 more. With the taxes and surcharges, it is $170 more per month. Their response, nothing, no apology. Besides a one time $120 credit, for a $3700 discrepancy for the life of the contract, they have offered nothing!!!

If you are in the market for satellite television, then this is the place to go. It's a family run…read moredealership and Natalie is a dream to work with. She went above and beyond for my father who lives in the Mooresville area. My father is an older gentleman who relies on me (here in Michigan) to help him out with things. Natalie has truly impressed me. My name is Mindy Hagstrom, I am a real person and you can find me on facebook. I stand by everything I have stated in regards to the impeccable service provided by Natalie as an authorized Directv dealer. If you want satellite television and are weighing your options, go talk to Natalie or her brother in Mooresvilile, off of 150. They will make sure you get the channels you want without paying a high premium. Thank you Natalie!!

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

The internet connection runs everything fine except the two connections I most want to use it for-…read moreto chess.com and to an old MMO I have played since childhood that has packets sized at or under 1 kilobyte. And the deprioritization they put on my miniscule traffic (until I lag 10+ seconds at a time or more- and it's EVERY DAY EVERY HOUR) pushes me to just turn off their internet and use the cell tower, making their service literally 100% worthless. This service provider is 100% worthless.

WARNING - Slow internet AND they keep sneaking in false charges. AWFUL. Never again.read more

Prompt, professional and knowledgable service from a friendly team. Viviana was great!read more

Was totally lied to by salesman Aaron. Was 15 minutes late for the appointment to switch. Made a…read morebunch of promises but in the end, I had to pay my old carrier even after I had cancelled and also paid activation fees that Aaron did not inform me of. Stay far away. Aaron and ATT suck

If I could give this place a zero rating, I would. I went there to change my service from T-Mobile…read moreand receive the worst customer service experience I've ever had ANYWHERE. I was there for 2 hours and am STILL having to call customer service to resolve the issues several weeks later. I have spent over 4 hours in the store and phone trying to resolve these issues the last 3 weeks. TONIGHT I WILL PROBABLY HAVE TO SPEND ANOTHER 2 HOURS ON THE PHONE, OR IN STORE OVER AN HOUR AWAY. The list of things that went wrong: 1. There was a glitch in the system and even though the phone I wanted was in stock, I had to sit there for over two hours while they finagled the system to make me be able to pick it up in a sister store. 2. Sold me 5G internet that's not available in Mount Airy. I told the rep multiple times that Tmobile has told me that 5G is not available in my area and that Spectrum has a monopoly in Mount Airy. He did not even look up my address despite a conversation about me living in Mount Airy. The rep on the phone I talked to the next day laughed and asked why they would sell me that when a simple check of my address shows it's not available. 3. I had had Verizon before and it was ok. The rep in the store said that Verizon had a special going on and it was actually cheaper to have 2 lines than one and that Verizon is LOSING money on this. So I got two lines. Later found out from the store in Greensboro that this is not true and it's more affordable to have one line. The rep told me multiple times before I left that I would be getting a "$60" credit and it sounded like it was more than one credit. GET THINGS IN WRITING FOLKS! 4. My address on my driver's license has the word "Glen" in it and is in Winston Salem. Rep knew from me being there over 2 hours talking about living in Mount Airy that I no longer live at Ivy Glen. As I was leaving, my paperwork had a totally different address than my physical address in Mount Airy or my Winston Salem address on my driver's license. The next day when I try to log into my account, I can't because my email address had been used previously when I had Verizon. Attempts to reset it did not work using my zipcode. Called customer service and was on the phone over 2 hours. Found out that because the rep randomly clicked an address with the word "Glenn" (not Glen) in it with a totally different zipcode, the phone person had to create me a new account. 5. I run some errands, which the store rep knew I would be doing before going to the sister store to pick up my phone. I did not know exactly how to get there, so went to pull up directions using my old phone and it's now in SOS mode and I have no way to know how to get to the new store. Did he warn me that this was going to happen? NO. I had asked him how to get there, so he knew I did not know where I was going. I went back to the store and was very upset. 6. Rep in store showed me all the "perks." They were on a laminated sheet and he said I could choose one for free for three years. 7.The next week I went to a store in GSO to return the wonderful 5G internet that was sold to me. The reps there called the manager of the WS store, who was reportedly not happy with all that went down. Said I would be getting another $100 credit. I later saw a bill for over $200 on my email and communicated this to the rep in the GSO store. She insisted that she could see a $100 on my account and it would come off my bill. I already paid $70 on the day I got the device and opened the account. I also told her that the "perk" I chose was not free, but $5 a month. I chose to use the extra line as my free credit and they also told me that the apple one would be free for a year instead of 3 years since the original person who sold me all this crap told me that. I told the GSO store rep over text that the apple one perk I chose would only let me activate it through my second phone line and would not let me change it. No reply. 8. I was also supposed to receive credits and discounts for being a teacher and for autopay, both of which I did. So by now I should have AT LEAST $200 in credits right? Today I received notification that my autopay of $208 was received. It looks like my bill was $300 and I guess that credit brought it down, but I'm having trouble getting a full breakdown of the bill. I know that the first bill is higher, but still. What the original rep told me was that after my first bill, my regular bill with discounts for autopay and teacher's discount would be less than $100. I have a hard time imagining that the first one is this much more. 9. I WILL BE HEADED TO A VERIZON TO RETURN THIS DEVICE AND SEVER ALL TIES WITH VERIZON ASAP. Sadly, I am probably locked in with this greedy, incompetent corporation for 2 years. LESSONS LEARNED: Go directly through the company to purchase your device, not through the phone carrier. If something goes wrong, you are tied to them for a long time unless you pay it off.

We can't say enough about our positive experience. Just a little bit of Will and Hope is all we…read moreneeded to get my new phone working. We came here because it is a corporate owned store. Background: I received a notification that Verizon would provide me with a special promotion, upgrade my 3 year old Samsung to a brand new one. The deal was pretty significant even though I was still happy with my phone. It was a deal we could not pass up. I called to inquire about the promotion and ended up finalizing over the phone. Verizon would send the phone to the location of our choice which was in Greensboro because it was very close to my wife's work. She picked it up on her way home. On to the story: Because I wanted to make sure the transition was handled completely, we made an appointment (realizing there would be a cost) to get everything transferred and set up at the Verizon location in Clemmons. Carlos was who we met with at 1pm on a Saturday. He was able to transfer all my information from the old phone to the new phone but he was not able to get it activated. He suggested we call Verizon customer service. We called Verizon customer service and they were not able to activate my new phone and suggested we visit a corporate store location. We were told the store near Hanes mall is a corporate location but the one in Clemmons is a franchise. We drove to the Verizon location near Hanes mall. Will the Manager greeted us and asked us to have a seat until a specialist was available. A short while later, Hope was the next specialist available and asked us to join her as she found out more about our problem. Will came back, conversed with Hope. They were able to address the issues online with Verizon and activated the new phone. A special shout out to both Will and Hope. We hope that everyone has a lot of Will and Hope in their lives because that is just what we needed.