Continue to use Mobile Matrix Repair for all my cell phone and tablet repairs. Adam will answer you…read morecall, give you an estimate of the price and time to fix it and will be competitive to any others in the area! Long term satisfied customer !!!

My phone screen was replaced in June 2024. The service was great. A.J. was very pleasant and…read morecommunicative. His prices are reasonable in comparison to many other businesses. I would recommend Mobile Matrix to anyone needing cellphone repairs.

Buyer beware of this store!…read more I've been a Verizon customer in some form since Bell Atlantic and found their technology and support excellent. I currently am a biz customer with 6 lines. I've moved to competing carrier. In February 2026 this store sold me two phones on a promotion. My company bill jumped from 230$ to over $650. My biz account rep admitted the store was trying to fool Verizon corporate into adding lines and then deleting them without their knowledge thus giving their customers the benefit. "But we were caught" My biz rep and his boss have since ghosted me. Their online service is excellent but takes many hours and month to resolve the issue. One of my financed phone (now paid off) is locked for 60 days based on a silly Verizon transfer policy. The store will not handle "business issues". My working theory is this has happened to many customers and they don't know what to do My employees are ok in the porting but I'm working off a used iPhone 13 until Verizon keeps their promise and does the unlock on my phone.

If I could give this place a zero rating, I would. I went there to change my service from T-Mobile…read moreand receive the worst customer service experience I've ever had ANYWHERE. I was there for 2 hours and am STILL having to call customer service to resolve the issues several weeks later. I have spent over 4 hours in the store and phone trying to resolve these issues the last 3 weeks. TONIGHT I WILL PROBABLY HAVE TO SPEND ANOTHER 2 HOURS ON THE PHONE, OR IN STORE OVER AN HOUR AWAY. The list of things that went wrong: 1. There was a glitch in the system and even though the phone I wanted was in stock, I had to sit there for over two hours while they finagled the system to make me be able to pick it up in a sister store. 2. Sold me 5G internet that's not available in Mount Airy. I told the rep multiple times that Tmobile has told me that 5G is not available in my area and that Spectrum has a monopoly in Mount Airy. He did not even look up my address despite a conversation about me living in Mount Airy. The rep on the phone I talked to the next day laughed and asked why they would sell me that when a simple check of my address shows it's not available. 3. I had had Verizon before and it was ok. The rep in the store said that Verizon had a special going on and it was actually cheaper to have 2 lines than one and that Verizon is LOSING money on this. So I got two lines. Later found out from the store in Greensboro that this is not true and it's more affordable to have one line. The rep told me multiple times before I left that I would be getting a "$60" credit and it sounded like it was more than one credit. GET THINGS IN WRITING FOLKS! 4. My address on my driver's license has the word "Glen" in it and is in Winston Salem. Rep knew from me being there over 2 hours talking about living in Mount Airy that I no longer live at Ivy Glen. As I was leaving, my paperwork had a totally different address than my physical address in Mount Airy or my Winston Salem address on my driver's license. The next day when I try to log into my account, I can't because my email address had been used previously when I had Verizon. Attempts to reset it did not work using my zipcode. Called customer service and was on the phone over 2 hours. Found out that because the rep randomly clicked an address with the word "Glenn" (not Glen) in it with a totally different zipcode, the phone person had to create me a new account. 5. I run some errands, which the store rep knew I would be doing before going to the sister store to pick up my phone. I did not know exactly how to get there, so went to pull up directions using my old phone and it's now in SOS mode and I have no way to know how to get to the new store. Did he warn me that this was going to happen? NO. I had asked him how to get there, so he knew I did not know where I was going. I went back to the store and was very upset. 6. Rep in store showed me all the "perks." They were on a laminated sheet and he said I could choose one for free for three years. 7.The next week I went to a store in GSO to return the wonderful 5G internet that was sold to me. The reps there called the manager of the WS store, who was reportedly not happy with all that went down. Said I would be getting another $100 credit. I later saw a bill for over $200 on my email and communicated this to the rep in the GSO store. She insisted that she could see a $100 on my account and it would come off my bill. I already paid $70 on the day I got the device and opened the account. I also told her that the "perk" I chose was not free, but $5 a month. I chose to use the extra line as my free credit and they also told me that the apple one would be free for a year instead of 3 years since the original person who sold me all this crap told me that. I told the GSO store rep over text that the apple one perk I chose would only let me activate it through my second phone line and would not let me change it. No reply. 8. I was also supposed to receive credits and discounts for being a teacher and for autopay, both of which I did. So by now I should have AT LEAST $200 in credits right? Today I received notification that my autopay of $208 was received. It looks like my bill was $300 and I guess that credit brought it down, but I'm having trouble getting a full breakdown of the bill. I know that the first bill is higher, but still. What the original rep told me was that after my first bill, my regular bill with discounts for autopay and teacher's discount would be less than $100. I have a hard time imagining that the first one is this much more. 9. I WILL BE HEADED TO A VERIZON TO RETURN THIS DEVICE AND SEVER ALL TIES WITH VERIZON ASAP. Sadly, I am probably locked in with this greedy, incompetent corporation for 2 years. LESSONS LEARNED: Go directly through the company to purchase your device, not through the phone carrier. If something goes wrong, you are tied to them for a long time unless you pay it off.

Employees multitasking way too much. We had to go down the road to pick up the phone from another…read morestore bring it back and having to wait it seems like a long time just for the transfer to go through. Employee was doing much multitasking selling others phones. otherwise, the guy seems like a nice guy. So far have waited 1 hour for transfer progress. We have been here over 2 hours so far.

Only 2 people waiting on 8 customers. Sales people were rude and discourteous. Carrying on…read morepersonal conversations with customers, one taking 40 minutes to ask "what's your favorite restaurant, movie?", discussing irrelevant non-business related questions and other time consuming conversations, while the rest of us waited politely. When I mentioned this to the manager, he immediately began defending the employee rather than listening to me. Great Service! We're going to terminate our family plan after so many years of loyalty to AT&T. It's time to go with another carrier. GOODBYE

I can't say enough good things about this place! Daniel is so friendly and kind. He totally hooked…read moreme up with an iPad. Product worked beautifully and the pricing is really really great! I definitely plan to shop here again.

From the owner: Customer service is our number one priority…read more We offer quality tested A-stock used and new cell phones. Get a quote if you would like to sell your phone. Prepaid cellular service that’s supports all major networks. Come bring your own Verizon/T-Mobile/AT&T phone and save money. Don’t have good service or coverage with Boost Mobile or Cricket? We have better options for you! We also offer iPhone repairs and other cellular devices.

This place saved me hundreds of dollars and a huge hassle! I actually had never heard of them…read morebefore until my cellphone provider mentioned them to me. I was saddened to read some negative reviews as my experience was great! In 20 years of cellphone ownership, I've never lost or damaged a phone. I guess I've been lucky :-)! Well, yesterday changed that. I dropped my iPhone 11 on a busy driveway and had not known till maybe 45 minutes later. When I finally figured out I'd done this, I rushed back only to find it completely shattered! Clearly, it had been run over several times. I was so upset! It would not turn on at all, and it looked really...really bad. I took it to my cellphone provider and was told it would be about $500 to get a new one. This included the unpaid balance on my current one as I was still making monthly payments for 5 more months..Agh! They suggested CPR, and said they also use them for their own needs and they highly recommended them. They were not sure that the phone could be fixed as it looked really bad, but, it was worth a try. I rushed to CPR and met with a very nice young man named Tomalex. He looked at my very damaged phone but felt they could fix it. He also said they would not charge me at all if they couldn't fix it in the end. He said it would be $170.00 which was much less than what I would have paid previously. He also told me the store wasn't busy at that time, and they could probably have it fixed in 25 minutes! I was so happy. I returned and could hear some texts going off on my once dead phone. I was thrilled! He let me know that they were almost finished with it (and within the time he stated previously too). In minutes he was handing me my beautiful phone...looking perfect...and working!! Just look at the before/after pictures I posted and you will see for yourself. It looked even worse in person, but this place fixed it right up! Tomalex even texted me later to check on my phone and to let me know I can contact him should the phone have any issue at all. Wow! it's been almost 24 hours and all is working great with no issues at all. I highly recommend them and will always use them (but hopefully won't need to). 5 stars all the way!

If I could give this place 0 stars I would. My husband dropped off my sons PS5 for a HDMI port fix…read moreand we were told it'd be a week and it'd be ready. We dropped it off on July 24th, gave them a week didn't hear anything. Called and they could find the PS5. Told us they didn't have it any where. Ended up "finding it" and telling us the guy that fixes them was going to be out and we should get a call within a week. It is now August 26th, still no PS5 and when we call to get an update, they have now LOST THE WHOLE CONSOLE. GO ANYWHERE ELSE BUT HERE. LOST A $500 CONSOLE. Gtfoh. DO NOT bring anything to these people or this place.

Fast, repair work, at a reasonable price. Very professional. An hour to fix a completely shattered…read moreiPhone screen. I will definitely go back if the need arises. But they also sell phones and do other repair work, so hopefully it won't be another screen.

From the owner: Cell Phone Repair, Tablets Repair, Laptop Repair, Cell Phone Unlocking, Sales, Accessories, Talk,…read moreText, Data Multi-Carrier New Phone Plan Activation & Bill Payments. Huge selection of of Unlocked Phones. Serving Greensboro, Burlington, High Point, Winston Salem and the Triad area.

Adding to my prior 5 star review. Always impressed by the excellent customer experience at this…read morelocation THRUWAY SHOPPING CENTER in Winston-Salem NC off Stratford Road. Great to see John doing his always exceptionally great job. Today see that JESSICA is just as on top of things. Every interaction with any representative to include more than the 2 mentioned, has been above average.

My Motorola phone had gotten a virus from an app download and was operating erratically. The store…read moreagent, "Gary", was so very nice and helpful. He knew exactly what to do and in just minutes my phone was up and running again. This is the second time that I have encountered Gary at this store and my experience at T-Mobile was exceptional. We need more company store agents like Gary! However, because of him, my T-Mobile experiences have been great, and I can positively recommend this company and especially this store, to anyone.

Highly recommend! Excellent service, trustworthy, friendly. I'm so happy I found a trustworthy…read more"IT Guy".

I called Apples2Apples anticipating a hangup click after explaining my dilemma. I wanted to…read morereplace a DVD optical drive on a 2006 17" Macbook Pro laptop. Huh? To my surprise, Rudy said bring it over. Once there, Mike the expert, wondered if he could find the drive and if the antique laptop could handle the operation? Yes to all. The laptop has a "new" drive and runs like new. Thanks Mike and Rudy.

if your wifi never has a problem spectrum is fine…read more If you never have to go thru their totally useless chat feature or automated phone assistance, Spectrum is fine. If however you need to talk to a person, then Spectrum will demonstrate how very little they care about customers. Except of course new ones. Spectrum has employees to sell their service. Just not for existing customers.

It was our second trip in, to the store at Hanes Mall within two days, and we needed to ask…read moreimportant questions regarding charges, and reimbursement for phones. We were looking at being new customers, but we had some tricky issues to discuss with regards to our phones. Our salesman Donovan was trying to be very helpful, in spite of the manager D***te, being loud, and singing (yes singing) while seated adjacent to the desk our salesman was at. I stated once, that we couldn't hear what the salesman was saying, and he was "playing and having a good time" (his words), ignored and had to raise my voice a second time and tell him and the woman employee next to him, that we can't hear. Oh he took offense immediately, told me to be professional (isn't that rich) and nice. I'm in there to do or not do business, not waste time. He, the manager couldn't care less. He got mad when I said I was finished arguing with him and he said he needed to go in the back, so he " wouldn't say something he shouldn't ", but instead he stayed on the floor and continued to sing and be loud. For no other reason but just to bother us. I'm not sure what he was trying to prove, except being a terrible example of how a manager should act. Don't waste your time there if you're trying to figure out a good deal. Might be better off calling their call center and speaking to a professional. I'm sorry I have to leave even one star. We are trying to bundle three phone lines, tv, and internet.