We can't say enough about our positive experience. Just a little bit of Will and Hope is all we…read moreneeded to get my new phone working. We came here because it is a corporate owned store. Background: I received a notification that Verizon would provide me with a special promotion, upgrade my 3 year old Samsung to a brand new one. The deal was pretty significant even though I was still happy with my phone. It was a deal we could not pass up. I called to inquire about the promotion and ended up finalizing over the phone. Verizon would send the phone to the location of our choice which was in Greensboro because it was very close to my wife's work. She picked it up on her way home. On to the story: Because I wanted to make sure the transition was handled completely, we made an appointment (realizing there would be a cost) to get everything transferred and set up at the Verizon location in Clemmons. Carlos was who we met with at 1pm on a Saturday. He was able to transfer all my information from the old phone to the new phone but he was not able to get it activated. He suggested we call Verizon customer service. We called Verizon customer service and they were not able to activate my new phone and suggested we visit a corporate store location. We were told the store near Hanes mall is a corporate location but the one in Clemmons is a franchise. We drove to the Verizon location near Hanes mall. Will the Manager greeted us and asked us to have a seat until a specialist was available. A short while later, Hope was the next specialist available and asked us to join her as she found out more about our problem. Will came back, conversed with Hope. They were able to address the issues online with Verizon and activated the new phone. A special shout out to both Will and Hope. We hope that everyone has a lot of Will and Hope in their lives because that is just what we needed.

Buyer beware of this store!…read more I've been a Verizon customer in some form since Bell Atlantic and found their technology and support excellent. I currently am a biz customer with 6 lines. I've moved to competing carrier. In February 2026 this store sold me two phones on a promotion. My company bill jumped from 230$ to over $650. My biz account rep admitted the store was trying to fool Verizon corporate into adding lines and then deleting them without their knowledge thus giving their customers the benefit. "But we were caught" My biz rep and his boss have since ghosted me. Their online service is excellent but takes many hours and month to resolve the issue. One of my financed phone (now paid off) is locked for 60 days based on a silly Verizon transfer policy. The store will not handle "business issues". My working theory is this has happened to many customers and they don't know what to do My employees are ok in the porting but I'm working off a used iPhone 13 until Verizon keeps their promise and does the unlock on my phone.

This location is an absolute favorite for me because of several reasons: the staff, always…read morefriendly, knowledgeable and greets you immediately when you come..the store itself, modern, open and airy look and design without clutter or overstuffed with displays to make it easier to navigate... The product selection is kept well in stock and also many displays to interact with devices without waiting behind many clients, but they're in the walls so they don't take up floor space! The staff answers questions in a user-friendly lingo so for someone no tech-savvy, it's easy to grasp, but also their knowledge truly shows because they assist you quickly and even check out with an iPad vs register to make it more personal and also unnecessary lines! I had a representative, Andres, today and he helped me find the phone case I've been searching for daily for 3 weeks, yet no one had them. It's the iPhone 6plus leather case. I was in and out as well as happy in 10 minutes!

Employees multitasking way too much. We had to go down the road to pick up the phone from another…read morestore bring it back and having to wait it seems like a long time just for the transfer to go through. Employee was doing much multitasking selling others phones. otherwise, the guy seems like a nice guy. So far have waited 1 hour for transfer progress. We have been here over 2 hours so far.

I can't say enough good things about this place! Daniel is so friendly and kind. He totally hooked…read moreme up with an iPad. Product worked beautifully and the pricing is really really great! I definitely plan to shop here again.

From the owner: Customer service is our number one priority…read more We offer quality tested A-stock used and new cell phones. Get a quote if you would like to sell your phone. Prepaid cellular service that’s supports all major networks. Come bring your own Verizon/T-Mobile/AT&T phone and save money. Don’t have good service or coverage with Boost Mobile or Cricket? We have better options for you! We also offer iPhone repairs and other cellular devices.

I went in with a charging issue, and Chris was very friendly, service was fast and affordable…read more Would recommend, especially for phone charging issues.

If I could give this place 0 stars I would. My husband dropped off my sons PS5 for a HDMI port fix…read moreand we were told it'd be a week and it'd be ready. We dropped it off on July 24th, gave them a week didn't hear anything. Called and they could find the PS5. Told us they didn't have it any where. Ended up "finding it" and telling us the guy that fixes them was going to be out and we should get a call within a week. It is now August 26th, still no PS5 and when we call to get an update, they have now LOST THE WHOLE CONSOLE. GO ANYWHERE ELSE BUT HERE. LOST A $500 CONSOLE. Gtfoh. DO NOT bring anything to these people or this place.

Fast, repair work, at a reasonable price. Very professional. An hour to fix a completely shattered…read moreiPhone screen. I will definitely go back if the need arises. But they also sell phones and do other repair work, so hopefully it won't be another screen.

From the owner: Cell Phone Repair, Tablets Repair, Laptop Repair, Cell Phone Unlocking, Sales, Accessories, Talk,…read moreText, Data Multi-Carrier New Phone Plan Activation & Bill Payments. Huge selection of of Unlocked Phones. Serving Greensboro, Burlington, High Point, Winston Salem and the Triad area.

Adding to my prior 5 star review. Always impressed by the excellent customer experience at this…read morelocation THRUWAY SHOPPING CENTER in Winston-Salem NC off Stratford Road. Great to see John doing his always exceptionally great job. Today see that JESSICA is just as on top of things. Every interaction with any representative to include more than the 2 mentioned, has been above average.

My Motorola phone had gotten a virus from an app download and was operating erratically. The store…read moreagent, "Gary", was so very nice and helpful. He knew exactly what to do and in just minutes my phone was up and running again. This is the second time that I have encountered Gary at this store and my experience at T-Mobile was exceptional. We need more company store agents like Gary! However, because of him, my T-Mobile experiences have been great, and I can positively recommend this company and especially this store, to anyone.

Highly recommend! Excellent service, trustworthy, friendly. I'm so happy I found a trustworthy…read more"IT Guy".

I called Apples2Apples anticipating a hangup click after explaining my dilemma. I wanted to…read morereplace a DVD optical drive on a 2006 17" Macbook Pro laptop. Huh? To my surprise, Rudy said bring it over. Once there, Mike the expert, wondered if he could find the drive and if the antique laptop could handle the operation? Yes to all. The laptop has a "new" drive and runs like new. Thanks Mike and Rudy.

They commit fraud in the name of sales. I was told by an associate that my bill would be a…read morecertain value. When I got my bill, it was over $100 more. With the taxes and surcharges, it is $170 more per month. Their response, nothing, no apology. Besides a one time $120 credit, for a $3700 discrepancy for the life of the contract, they have offered nothing!!!

Stopped by to look at a Galaxy 10 phone. After the one employee finished with her convo with her…read morefriend, she looked my way and I asked about the phone. She said they didnt have any on display but did have them. I asked how to sell them if I cant see it. Her response is a termination offense, YOU EITHER WANT IT OR YOU DONT. I told her wrong answer and walked out. I'd love to talk with the owner but I doubt if that will ever happen.

if your wifi never has a problem spectrum is fine…read more If you never have to go thru their totally useless chat feature or automated phone assistance, Spectrum is fine. If however you need to talk to a person, then Spectrum will demonstrate how very little they care about customers. Except of course new ones. Spectrum has employees to sell their service. Just not for existing customers.

It was our second trip in, to the store at Hanes Mall within two days, and we needed to ask…read moreimportant questions regarding charges, and reimbursement for phones. We were looking at being new customers, but we had some tricky issues to discuss with regards to our phones. Our salesman Donovan was trying to be very helpful, in spite of the manager D***te, being loud, and singing (yes singing) while seated adjacent to the desk our salesman was at. I stated once, that we couldn't hear what the salesman was saying, and he was "playing and having a good time" (his words), ignored and had to raise my voice a second time and tell him and the woman employee next to him, that we can't hear. Oh he took offense immediately, told me to be professional (isn't that rich) and nice. I'm in there to do or not do business, not waste time. He, the manager couldn't care less. He got mad when I said I was finished arguing with him and he said he needed to go in the back, so he " wouldn't say something he shouldn't ", but instead he stayed on the floor and continued to sing and be loud. For no other reason but just to bother us. I'm not sure what he was trying to prove, except being a terrible example of how a manager should act. Don't waste your time there if you're trying to figure out a good deal. Might be better off calling their call center and speaking to a professional. I'm sorry I have to leave even one star. We are trying to bundle three phone lines, tv, and internet.