Buyer beware of this store!…read more I've been a Verizon customer in some form since Bell Atlantic and found their technology and support excellent. I currently am a biz customer with 6 lines. I've moved to competing carrier. In February 2026 this store sold me two phones on a promotion. My company bill jumped from 230$ to over $650. My biz account rep admitted the store was trying to fool Verizon corporate into adding lines and then deleting them without their knowledge thus giving their customers the benefit. "But we were caught" My biz rep and his boss have since ghosted me. Their online service is excellent but takes many hours and month to resolve the issue. One of my financed phone (now paid off) is locked for 60 days based on a silly Verizon transfer policy. The store will not handle "business issues". My working theory is this has happened to many customers and they don't know what to do My employees are ok in the porting but I'm working off a used iPhone 13 until Verizon keeps their promise and does the unlock on my phone.

If I could give this place a zero rating, I would. I went there to change my service from T-Mobile…read moreand receive the worst customer service experience I've ever had ANYWHERE. I was there for 2 hours and am STILL having to call customer service to resolve the issues several weeks later. I have spent over 4 hours in the store and phone trying to resolve these issues the last 3 weeks. TONIGHT I WILL PROBABLY HAVE TO SPEND ANOTHER 2 HOURS ON THE PHONE, OR IN STORE OVER AN HOUR AWAY. The list of things that went wrong: 1. There was a glitch in the system and even though the phone I wanted was in stock, I had to sit there for over two hours while they finagled the system to make me be able to pick it up in a sister store. 2. Sold me 5G internet that's not available in Mount Airy. I told the rep multiple times that Tmobile has told me that 5G is not available in my area and that Spectrum has a monopoly in Mount Airy. He did not even look up my address despite a conversation about me living in Mount Airy. The rep on the phone I talked to the next day laughed and asked why they would sell me that when a simple check of my address shows it's not available. 3. I had had Verizon before and it was ok. The rep in the store said that Verizon had a special going on and it was actually cheaper to have 2 lines than one and that Verizon is LOSING money on this. So I got two lines. Later found out from the store in Greensboro that this is not true and it's more affordable to have one line. The rep told me multiple times before I left that I would be getting a "$60" credit and it sounded like it was more than one credit. GET THINGS IN WRITING FOLKS! 4. My address on my driver's license has the word "Glen" in it and is in Winston Salem. Rep knew from me being there over 2 hours talking about living in Mount Airy that I no longer live at Ivy Glen. As I was leaving, my paperwork had a totally different address than my physical address in Mount Airy or my Winston Salem address on my driver's license. The next day when I try to log into my account, I can't because my email address had been used previously when I had Verizon. Attempts to reset it did not work using my zipcode. Called customer service and was on the phone over 2 hours. Found out that because the rep randomly clicked an address with the word "Glenn" (not Glen) in it with a totally different zipcode, the phone person had to create me a new account. 5. I run some errands, which the store rep knew I would be doing before going to the sister store to pick up my phone. I did not know exactly how to get there, so went to pull up directions using my old phone and it's now in SOS mode and I have no way to know how to get to the new store. Did he warn me that this was going to happen? NO. I had asked him how to get there, so he knew I did not know where I was going. I went back to the store and was very upset. 6. Rep in store showed me all the "perks." They were on a laminated sheet and he said I could choose one for free for three years. 7.The next week I went to a store in GSO to return the wonderful 5G internet that was sold to me. The reps there called the manager of the WS store, who was reportedly not happy with all that went down. Said I would be getting another $100 credit. I later saw a bill for over $200 on my email and communicated this to the rep in the GSO store. She insisted that she could see a $100 on my account and it would come off my bill. I already paid $70 on the day I got the device and opened the account. I also told her that the "perk" I chose was not free, but $5 a month. I chose to use the extra line as my free credit and they also told me that the apple one would be free for a year instead of 3 years since the original person who sold me all this crap told me that. I told the GSO store rep over text that the apple one perk I chose would only let me activate it through my second phone line and would not let me change it. No reply. 8. I was also supposed to receive credits and discounts for being a teacher and for autopay, both of which I did. So by now I should have AT LEAST $200 in credits right? Today I received notification that my autopay of $208 was received. It looks like my bill was $300 and I guess that credit brought it down, but I'm having trouble getting a full breakdown of the bill. I know that the first bill is higher, but still. What the original rep told me was that after my first bill, my regular bill with discounts for autopay and teacher's discount would be less than $100. I have a hard time imagining that the first one is this much more. 9. I WILL BE HEADED TO A VERIZON TO RETURN THIS DEVICE AND SEVER ALL TIES WITH VERIZON ASAP. Sadly, I am probably locked in with this greedy, incompetent corporation for 2 years. LESSONS LEARNED: Go directly through the company to purchase your device, not through the phone carrier. If something goes wrong, you are tied to them for a long time unless you pay it off.

if your wifi never has a problem spectrum is fine…read more If you never have to go thru their totally useless chat feature or automated phone assistance, Spectrum is fine. If however you need to talk to a person, then Spectrum will demonstrate how very little they care about customers. Except of course new ones. Spectrum has employees to sell their service. Just not for existing customers.

It was our second trip in, to the store at Hanes Mall within two days, and we needed to ask…read moreimportant questions regarding charges, and reimbursement for phones. We were looking at being new customers, but we had some tricky issues to discuss with regards to our phones. Our salesman Donovan was trying to be very helpful, in spite of the manager D***te, being loud, and singing (yes singing) while seated adjacent to the desk our salesman was at. I stated once, that we couldn't hear what the salesman was saying, and he was "playing and having a good time" (his words), ignored and had to raise my voice a second time and tell him and the woman employee next to him, that we can't hear. Oh he took offense immediately, told me to be professional (isn't that rich) and nice. I'm in there to do or not do business, not waste time. He, the manager couldn't care less. He got mad when I said I was finished arguing with him and he said he needed to go in the back, so he " wouldn't say something he shouldn't ", but instead he stayed on the floor and continued to sing and be loud. For no other reason but just to bother us. I'm not sure what he was trying to prove, except being a terrible example of how a manager should act. Don't waste your time there if you're trying to figure out a good deal. Might be better off calling their call center and speaking to a professional. I'm sorry I have to leave even one star. We are trying to bundle three phone lines, tv, and internet.

They commit fraud in the name of sales. I was told by an associate that my bill would be a…read morecertain value. When I got my bill, it was over $100 more. With the taxes and surcharges, it is $170 more per month. Their response, nothing, no apology. Besides a one time $120 credit, for a $3700 discrepancy for the life of the contract, they have offered nothing!!!

Stopped by to look at a Galaxy 10 phone. After the one employee finished with her convo with her…read morefriend, she looked my way and I asked about the phone. She said they didnt have any on display but did have them. I asked how to sell them if I cant see it. Her response is a termination offense, YOU EITHER WANT IT OR YOU DONT. I told her wrong answer and walked out. I'd love to talk with the owner but I doubt if that will ever happen.