If I could give this place a zero rating, I would. I went there to change my service from T-Mobile…read moreand receive the worst customer service experience I've ever had ANYWHERE. I was there for 2 hours and am STILL having to call customer service to resolve the issues several weeks later. I have spent over 4 hours in the store and phone trying to resolve these issues the last 3 weeks. TONIGHT I WILL PROBABLY HAVE TO SPEND ANOTHER 2 HOURS ON THE PHONE, OR IN STORE OVER AN HOUR AWAY. The list of things that went wrong: 1. There was a glitch in the system and even though the phone I wanted was in stock, I had to sit there for over two hours while they finagled the system to make me be able to pick it up in a sister store. 2. Sold me 5G internet that's not available in Mount Airy. I told the rep multiple times that Tmobile has told me that 5G is not available in my area and that Spectrum has a monopoly in Mount Airy. He did not even look up my address despite a conversation about me living in Mount Airy. The rep on the phone I talked to the next day laughed and asked why they would sell me that when a simple check of my address shows it's not available. 3. I had had Verizon before and it was ok. The rep in the store said that Verizon had a special going on and it was actually cheaper to have 2 lines than one and that Verizon is LOSING money on this. So I got two lines. Later found out from the store in Greensboro that this is not true and it's more affordable to have one line. The rep told me multiple times before I left that I would be getting a "$60" credit and it sounded like it was more than one credit. GET THINGS IN WRITING FOLKS! 4. My address on my driver's license has the word "Glen" in it and is in Winston Salem. Rep knew from me being there over 2 hours talking about living in Mount Airy that I no longer live at Ivy Glen. As I was leaving, my paperwork had a totally different address than my physical address in Mount Airy or my Winston Salem address on my driver's license. The next day when I try to log into my account, I can't because my email address had been used previously when I had Verizon. Attempts to reset it did not work using my zipcode. Called customer service and was on the phone over 2 hours. Found out that because the rep randomly clicked an address with the word "Glenn" (not Glen) in it with a totally different zipcode, the phone person had to create me a new account. 5. I run some errands, which the store rep knew I would be doing before going to the sister store to pick up my phone. I did not know exactly how to get there, so went to pull up directions using my old phone and it's now in SOS mode and I have no way to know how to get to the new store. Did he warn me that this was going to happen? NO. I had asked him how to get there, so he knew I did not know where I was going. I went back to the store and was very upset. 6. Rep in store showed me all the "perks." They were on a laminated sheet and he said I could choose one for free for three years. 7.The next week I went to a store in GSO to return the wonderful 5G internet that was sold to me. The reps there called the manager of the WS store, who was reportedly not happy with all that went down. Said I would be getting another $100 credit. I later saw a bill for over $200 on my email and communicated this to the rep in the GSO store. She insisted that she could see a $100 on my account and it would come off my bill. I already paid $70 on the day I got the device and opened the account. I also told her that the "perk" I chose was not free, but $5 a month. I chose to use the extra line as my free credit and they also told me that the apple one would be free for a year instead of 3 years since the original person who sold me all this crap told me that. I told the GSO store rep over text that the apple one perk I chose would only let me activate it through my second phone line and would not let me change it. No reply. 8. I was also supposed to receive credits and discounts for being a teacher and for autopay, both of which I did. So by now I should have AT LEAST $200 in credits right? Today I received notification that my autopay of $208 was received. It looks like my bill was $300 and I guess that credit brought it down, but I'm having trouble getting a full breakdown of the bill. I know that the first bill is higher, but still. What the original rep told me was that after my first bill, my regular bill with discounts for autopay and teacher's discount would be less than $100. I have a hard time imagining that the first one is this much more. 9. I WILL BE HEADED TO A VERIZON TO RETURN THIS DEVICE AND SEVER ALL TIES WITH VERIZON ASAP. Sadly, I am probably locked in with this greedy, incompetent corporation for 2 years. LESSONS LEARNED: Go directly through the company to purchase your device, not through the phone carrier. If something goes wrong, you are tied to them for a long time unless you pay it off.

We can't say enough about our positive experience. Just a little bit of Will and Hope is all we…read moreneeded to get my new phone working. We came here because it is a corporate owned store. Background: I received a notification that Verizon would provide me with a special promotion, upgrade my 3 year old Samsung to a brand new one. The deal was pretty significant even though I was still happy with my phone. It was a deal we could not pass up. I called to inquire about the promotion and ended up finalizing over the phone. Verizon would send the phone to the location of our choice which was in Greensboro because it was very close to my wife's work. She picked it up on her way home. On to the story: Because I wanted to make sure the transition was handled completely, we made an appointment (realizing there would be a cost) to get everything transferred and set up at the Verizon location in Clemmons. Carlos was who we met with at 1pm on a Saturday. He was able to transfer all my information from the old phone to the new phone but he was not able to get it activated. He suggested we call Verizon customer service. We called Verizon customer service and they were not able to activate my new phone and suggested we visit a corporate store location. We were told the store near Hanes mall is a corporate location but the one in Clemmons is a franchise. We drove to the Verizon location near Hanes mall. Will the Manager greeted us and asked us to have a seat until a specialist was available. A short while later, Hope was the next specialist available and asked us to join her as she found out more about our problem. Will came back, conversed with Hope. They were able to address the issues online with Verizon and activated the new phone. A special shout out to both Will and Hope. We hope that everyone has a lot of Will and Hope in their lives because that is just what we needed.

Prompt, professional and knowledgable service from a friendly team. Viviana was great!read more

Was totally lied to by salesman Aaron. Was 15 minutes late for the appointment to switch. Made a…read morebunch of promises but in the end, I had to pay my old carrier even after I had cancelled and also paid activation fees that Aaron did not inform me of. Stay far away. Aaron and ATT suck

This place sucks defective materials I put my thumb through the screen and the girl said she should…read morehave brought it in before you stuck your thumb through the screen I didn't know that defective material was so thin the screen I can stick my thumb through it I'm not exactly a weight lifter you had to push it 10 times just to get it to work once finally my finger went THRU GLASS phone went through it I said something about a lawyer and she said over a screen??? $137 is more money that I spent on anything in the year for WHAT? THIN defective screen

Highly recommend going anywhere but here. They were supposed to fix the glass on my camera. They…read morereplaced it with such low grade glass it was the quality of a blackberry photo from well over a decade ago. When I went back to ask them simply to remove the glass, they refused and acted liked they had no involvement in the issue, but were happy to order a new camera for 300 dollars. I fixed the issue with another cell phone repair Place in minutes. Find somewhere else! Anywhere! This place is the worst and my first yelp review.

Gary is awesome! Great communication with a quick turnaround. His price was great and the service…read morehe provided was spot on.

I got my phone fixed the same day I called. Price was very good compared to other places I checked…read more Thanks!

Fast, repair work, at a reasonable price. Very professional. An hour to fix a completely shattered…read moreiPhone screen. I will definitely go back if the need arises. But they also sell phones and do other repair work, so hopefully it won't be another screen.

From the owner: Cell Phone Repair, Tablets Repair, Laptop Repair, Cell Phone Unlocking, Sales, Accessories, Talk,…read moreText, Data Multi-Carrier New Phone Plan Activation & Bill Payments. Huge selection of of Unlocked Phones. Serving Greensboro, Burlington, High Point, Winston Salem and the Triad area.

I have finally found a place to take care of all of my tech needs…read more Julian is determined to find the problem and fix it if at all possible. And the price is reasonable.

I would rate this place no stars if I could. I used this service to replace the screen on my…read moredaughter's cellphone. They took more than 2 weeks, were not communicative about the delays in getting the replacement screen, and actually never resolved the underlying issue. Upon going into the business the girl that assisted me at the window was disheveled looking and you could hear the owner speaking on the phone loudly bragging rather than helping his worker. She in fact needed help because she had to step away and ask him questions multiple times. Had he taken the time to properly assist her and I maybe the issue would have been resolved. For $110 and a couple trips and calls to the "business " my daughter was handed a phone with a replacement screen that still had a black screen that would not turn on. I hate to write such a poor review on a small black business but I feel taken advantage of and will always advocate for myself. Stay away from this business!!!

Highly recommend! Excellent service, trustworthy, friendly. I'm so happy I found a trustworthy…read more"IT Guy".

I called Apples2Apples anticipating a hangup click after explaining my dilemma. I wanted to…read morereplace a DVD optical drive on a 2006 17" Macbook Pro laptop. Huh? To my surprise, Rudy said bring it over. Once there, Mike the expert, wondered if he could find the drive and if the antique laptop could handle the operation? Yes to all. The laptop has a "new" drive and runs like new. Thanks Mike and Rudy.

Showed up an hour before close because that's the only time I could go after work and the employees…read morewere standing by the door. They watched me and my wife walk up to the door and closed the security gate in our faces and just stood there and talk to each other. Wouldn't recommend giving this store your business the employees don't care to work.

The salesperson (Noah) was excellent. He provided me with all the information I needed to make my…read morepurchase and went above and beyond to make certain that I was able to use my new phone and was happy with it, even called a few days later to check in. I will absolutely go back here.

I just feel like I am getting ripped off every time I interact with Spectrum internet. So many…read moreupcharges and inadequate customer service and the gadgets they sent me never work at first, I had to have my boyfriend figure it out twice and he said they sent the wrong item. Of course there is no customer-friendly internet company here (or maybe anywhere?), so we just have to put up with it.

If I could give a lower rating I would! This company sucks....period! Raise your bill without…read morenotice and then tell you " we told you last year you rate was going up! its on you statement from last year...." Their "chat" is a AI bot and doesn't help you at all. And they don't give a sh*t because they're the only one available in my area, so they got the market cornered here. And the internet goes out without any warning and when it comes back on it's very spotty and blurry on the tv......plainly put.... they SUCK!!!