Don't sign up. They are scammers. Told me I could cancel in 30 days with no charge. When I tried…read moreto cancel, because their TV stream sucks, they said I owed $100...then charged my cc for $600! I guess it will take another 2 hours of my life to get my 600 back. The worst customer service in the business. Just use anyone else if you have options.

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

They turned off our internet for 3 days without warning because one of my sons friends downloaded…read moresomething. Legal or not, I felt it was a bit extreme. Never had this problem with time warner or Verizon.

Going well. Reliable internet and no sales lies or unexpected price hikes! 1st for us, and we've…read morebeen with North State for quite a while now.

Last week, I visited the Spectrum Store on Northline Ave to talk about my internet service. It was…read morevery busy, and I waited about 15 minutes. The wait gave me time to relax and observe, as I had never been in that store before. There was a young man who stood out, with the way he greeted and helped the customers. As I was waiting, I kept hoping that he would be the person to help me. I felt extremely lucky when he called my name. His name was Daryus, and he is awesome. He helped me with my internet concerns, and I decided to upgrade my phone service and change my service to Spectrum. Daryus was so helpful with that process. My phone was shipped to me, and I went in to get his help setting it up. He couldn't have been nicer. Technology is not my first language, and he definitely helped me a lot. When I got home and tried playing with the phone, and using the skills he had taught me, I had another question. I drove back to the store and he helped me again. I appreciate him, his knowledge, and his kindness. I also think he should get a raise!

Believe the reviews, majority of the team do not understand what it means to be in a customer…read moreservice position. These guys would do better in a cubicle role where they don't have to talk to people.

The internet quality is fair. The issue I've had with them is there billing and how it works…read morebecause if you accidentally pay late as in 1 or 2 days they supposedly bill you for two months with a 25 dollar late fee and but even though you pay forthe2 months they still send a bill for the next month though you've already supposedly paid it. They try to day it's something to do with their billing cycles. Yet you still get billed for the next month you've already paid for.

I have been trying to have service installed here for almost two months now. I probably should have…read moregone with a more established professional company because they can not seem to get their act together to even get me set up.

This beautiful Downtown Professional Hub is designed to meet all of our business needs! West Salem…read moreSquare offers a wide range of office, retail, and warehouse space at competitive rates. This facility is the perfect home to enable your office space to grow along with your business. Housing Home Care Services, Accountants, Retailers, Salons & Spas, Computer Services, Co-Op Groups and more, West Salem Square will provide your business a charming atmosphere designed to welcome walk-in clientele, while still providing a quiet and business environment.

If it were possible to rate Clearwire negative stars, that would be my rating. I have nothing but…read moreproblems with their (supposed) 4G service. 2G is as high as it's EVER gotten...on a very clear day. I live near downtown Greensboro, about 14 miles from their closest tower. My modem is currently OUTSIDE the window, facing directly towards their towers slightly SSE of my house. Here's my speedtest, so you can judge for yourself: http://www.speedtest.net/my-result/3038301453 If for some reason you cannot read it. Its 123 ping, .09mbps download, and .07mpbs upload, which, according to speedtest is an F- rating. It's 11:00PM, I'm the only one awake, using internet on a laptop. Speednet and Yelp are the only tabs open. I think I could hook up the internet to a hamster wheel and get faster results. Clear's engineers have been very nice...just not able to help make this service work. Clear's local store manager is another story entirely. He is the most non-customer service person I have ever met. Seriously. Looking for internet service? Keep on looking. Let the buyer beware....

What ever you do stay away from this company. The service is really bad, from customer service to…read moredownload and upload speed. I had this service for about 6 months and I feel like I have a dial up line. You call and they give you all the excuse in the world and then tell you that someone is going to call you and they never do. I don't like to write review. But I was promise a $100 gift card for signing up and never got it. For $50 a month and the service that I am getting is not worth the hassle dealing with this company. My advise stay away from Clearwire and read nationwide reviews.

On 05/29/24 my Spectrum Galaxy S22 died. After reading store reviews, I scheduled the 1st…read moreappointment available for 10:40 the next day. I'm so glad I did. The reviews were unfavorable, but one review indicated the importance of scheduling an appointment, so I did. I arrived at 10:30 to a room packed to the walls with walk-in customers and ONE Spectrum employee trying to manage. I logged in at the kiosk and took the only seat at the far end of the store. At that point I noticed the screen above me. I was next for "scheduled" customers, but there were about 20 walk-in customers waiting. Sure enough, my name was called rather quickly and I told your Store Specialist that I came to buy the S24, but felt guilty looking at the waiting customers. Ultimately, I bought the S24 that day. A week later, I happened to be at a nearby store. I stepped in to see if she was there. She was. I said I stopped to get your name because I wanted to write a review. Her name is Sherida- and to coin a phrase she is simply the best! Efficient. Knowledgeable. Respectful. Courteous. Calm. These are all words to describe Sherida. You are lucky to have her! I've been a Spectrum customer for 4 decades since it was Timewarner. There's been considerable improvement with customer service, but if you are using the number of "scheduled" appointments to determine staffing, you are missing the mark. This place is ALWAYS packed with walk-in customers with enormous wait times. I hope you will give Sherida the accolades she so richly deserves and consider the customers you are losing by not staffing appropriately. As a consumer, if you plan to visit a Spectrum store, do yourself a favor. MAKE AN APPOINTMENT!! Maybe you will get someone as awesome as I did!

If I could give zero stars, I would. My wife had the worst "customer service" experience this…read moremorning. If the person that you're going to deal with is Jacob, do yourself a favor and wait for a different representative.

I am a senior who needed help with my iPhone 13- I went to Verizon on Glidwell in Burlington and…read morespoke to two front line people - they assisted me with understanding my options to address my phone issues. However, the last recommendation was to meet with a salesman to discuss purchasing a new phone. I met with Randy and when I tell you he was professional and very knowledgeable throughout the entire appointment. I ended up not having to upgrade per my choice but I left feeling enlightened and technically elevated as a result of his time and the manner in which he provided customer service. Thank you Randy and I trust you stay well.

My experience has been terrible. I have a broken phone and I can't get it fixed because someone has…read morea phone in my name.. The customer service has been crazy and not very helpful at all so what do I do? . Try to get a police report, but Verizon cannot issue me a receipt of when the person purchased a phone in my name. ‍