Believe the reviews, majority of the team do not understand what it means to be in a customer…read moreservice position. These guys would do better in a cubicle role where they don't have to talk to people.

They take too long and is always under-staffed. And they…read moremake you wait to drop off equipment.

Quick visit to this location on West Wendover. I had to order a new phone and did it online and…read morehad it delivered to store since we are out of town. The rep greeted me promptly and answered my questions.

Poor customer service from several managers. Manager, Jesse showed that he didn't care that…read moreTrenton needed help to get software onto my new computer. Jesse offered me all kinds of excuses. The truth of the matter was many managers were goofing off, not working, while not anyone of the managers helped Trenton to install Trend security, Microsoft windows, Turbo tax, Bing desktop, and etc. We have been regular customers at Best Buy since 2000. Each time service continues to be worse. I will be researching for a different technology supplier. I do not recommend Best Buy. Guilford County Schools teacher. Sandy C

Don't sign up. They are scammers. Told me I could cancel in 30 days with no charge. When I tried…read moreto cancel, because their TV stream sucks, they said I owed $100...then charged my cc for $600! I guess it will take another 2 hours of my life to get my 600 back. The worst customer service in the business. Just use anyone else if you have options.

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

They turned off our internet for 3 days without warning because one of my sons friends downloaded…read moresomething. Legal or not, I felt it was a bit extreme. Never had this problem with time warner or Verizon.

Going well. Reliable internet and no sales lies or unexpected price hikes! 1st for us, and we've…read morebeen with North State for quite a while now.

I've been waiting in the lobby of Spectrum for 20 minutes with three employees behind their desks ,…read moreno customers. Waiting. Phone keeps texting me to stay in the store. My turn is coming up. I just want to return their equipment and cancel my internet. It has dropped 6 times I. The past week. Their technition said the (2 year old) fiber optic cables can't take the cold. That's why it me dropping and why I'm dropping them.

Amazing customer service and very helpful on explaining the changes you will see down the roadread more

The internet connection runs everything fine except the two connections I most want to use it for-…read moreto chess.com and to an old MMO I have played since childhood that has packets sized at or under 1 kilobyte. And the deprioritization they put on my miniscule traffic (until I lag 10+ seconds at a time or more- and it's EVERY DAY EVERY HOUR) pushes me to just turn off their internet and use the cell tower, making their service literally 100% worthless. This service provider is 100% worthless.

WARNING - Slow internet AND they keep sneaking in false charges. AWFUL. Never again.read more