Believe the reviews, majority of the team do not understand what it means to be in a customer service position. These guys would do better in a cubicle role where they don't have to talk to people. read more

Spectrum - Internet Service Providers Near Me - Greensboro, North Carolina

They take too long and is always under-staffed. And they make you wait to drop off equipment. read more

One of the worst companies to go with on wifi and they keep changing my plan I refuse to shop with them ever again!!!! Highly pissed off

Unreal wait wait wait just to return their equipment. I think they do it on purpose because you no longer want to be one of their overcharged customers. read more

Horrible customer service lobby full long wait times hardly any help Rude please pick another store read more

Spectrum - Workers in the back while lobby is full - Internet Service Providers Near Me - Greensboro, North Carolina

All I had to do was return some old equipment. Oh yeah and I also had to return a wireless router that they sent me and charged me for that I didn't ask for. There's like six associates in the store and they're only helping three people. The one lady has asked four people to sign in at the kiosk and hasn't helped a single person yet there's another associate who just walked in and he's just standing around holding a water bottle. Seems like they could probably generate more revenue if they were actually helping people with all of their staff. To make it worse, I told an associate I only needed to return equipment and was told I had to wait. Waited 30 min and another associate told me I had to return equipment only at UPS. read more

Spectrum - 3 people at 1 station? - Internet Service Providers Near Me - Greensboro, North Carolina

Store smells like weed, employees rude as hell, long tedious policy to return old useless equipment, only reason I remain a customer is because they have good in home internet. read more

Veneka was the best service I've ever had. Her ability to multitask was spot on! I didn't have to ask any questions because her commentary was informative and personal. Ask for her and if she's busy just come back she's great. read more

Customer service is the worst. Rude, immature employees who don't want to do the basic functions of their job. Store manager will not respond to customer complaints about this. In fact all the remaining Spectrum stores in Greensboro and High Point are horrible. Go to Kernersville if you want decent service. read more

building is nice and pretty. but, man customer service here is the worst I've seen. won't be coming back

Zero stars. The employees are lazy, rude, useless, and I won't go back. Three employees were there and only one customer, the two do-nothing employees refused to talk to me until I "registered". THERE WAS NOBODY IN LINE FOR TWO EMPLOYEES, BUT THEY STILL WON'T ANSWER A SIMPLE QUESTION UNTIL I "REGISTER"? No wonder they are desperate for business. They won't get mine. I'll gladly pay more for ANY level of customer service elsewhere, because they have NONE. read more

Sick of Spectrum and paid 250$ for installation from CTI Network. I never had reliable internet and depend on it for my cell phone (network extender) since September of last year. I hope this works, I really do. Living alone with animals that depend on me for survival without a way to make a call is a helpless feeling. Imagine being told to call tech support but you literally cannot call tech support because the problem affects your ability to do so. Eventually, I was able to get someone out here who claimed to diagnose and fix the issue but then the next day I could not use my services again. Then I spent a whole day and a whole tank of gas running back and forth to the spectrum office in Reidsville swopping out equipment. Still, the problem remains and it's intermittent which would drive anyone crazy. I pray this new company won't steal my money, time, and sanity like Spectrum has. read more

If I could give a zero, I would. Absolute worst service I have received anywhere. The employees were rude and absolute trash. We waited hours for nothing. I wish there were other options than Spectrum. I swear if I didn't have to live here I would move just to get away from my dependency on this provider. read more

Jesus christ this has been the worsttttt. We're literally just trying to cancel our services and "Ralph" won't let us. We're 23 minutes and counting and he just keeps offering different prices and different services AFTER he went on this long script of shit that I know he probably has to read off but come onnnnn I'm just trying to get out of here so I never have to deal with this company again. update: Oh my godddddd he didn't even get it done he said he'd have to call us back to do it after he kept us on the phone for over 30 minutes offering us services we didn't want. my sister literally begged him at one point to shut down the account. Ralph, you suck. read more

18 people on the list! Still serving 1st guy last 42 min. 1 hr to closing..... Fucking monopoly! read more

Have continually had technicians at my home to do repairs. Spectrum cannot keep a constant signal into my home. I have heard I'm sorry so many times I am sick of it. All I want is the consistent service I have paid for. So tired of internet and streaming going into continual buffering. I would not recommend to anyone but for most it is the only choice. They are under sourced in equipment to meet the minimum needs of their customers and bank on low usage to cover the problem. Pitiful service in this arena. They just want profits from stranded customers. Seek any other source available. read more

I hate having to come here. They always only have 2 people working the counter and they have 10 registers with no workers. There are about 60 people in here waiting for services. They told me the wait was going to be over an hour. My name is number 47 on their kiosk check in board. I have been here for 2 hrs already. read more

Spectrum - Internet Service Providers Near Me - Greensboro, North Carolina

Cable companies deservingly have very bad reputations for service. It's something they have worked hard at over the years. I've had recent dealings with Spectrum which have actually been good. After a classic case of awful service from U-Verse, I thought "What the hell, Spectrum can't possibly be worse, I'll give them a call." The customer service rep was great, of course you expect the best foot forward on the first date. The technician who did the switch over was also very friendly and efficient. And get this, they only have a 1 hour waiting window instead of the typical 3 or 4 hour window. Our service went out last night and I called the service line. I did have to wait a few minutes then go talk to a computer who trouble shooter (shot?) the problem with no success. I was then connected to a real person who was great. She also couldn't solve the problem so an appointment was scheduled for today with the technician scheduled to arrive between 3 and 4. He arrived 10 minutes early! He was very friendly and professional and solved my problem in less than fifteen minutes. I realize the "great deal" I currently have will end at some point and that I'll have to look at my options, but as far as service goes, this is the best I've experienced in the cable industry. https://youtu.be/lj_MYW9uDrA read more

10 days of WiFi dropping every 10 minutes 24/7. Modem flashing red for 45 seconds. On, off. One tech switched equipment and same thing. Next appointment tomorrow. No streaming, phone dropping WiFi, security system going on and off. They do nothing but take your hard earned money. read more

Spectrum - Router going off every 7-10 minutes for 9 days. - Internet Service Providers Near Me - Greensboro, North Carolina

I wish I could give 0 stars. Anyone using Spectrum for any of your internet/wifi/phone needs. Be advised: I switched to At&T for fiber service. Paid my Spectrum bill to avoid any late fees. Now I wish I hadn't. They refuse to pro-rate after my disconnect. So I am out their inflated fee of $69.99 for the month and I'm not even using them anymore. This, after they jacked up my rates from $49.99 to $69.99 and when I called then, insisted there was nothing they could do about it. Lo and behold today: suddenly they can offer me all kinds of "deals" including lowering the wifi/internet to $45/month. This is a real dishonest, bait and switch company. Run like the WIND. Please spread the word. And their customer service stinks. read more

I have been a loyal customer of Time Warner/Spectrum for over twenty years. Never missed a payment! Before Spectrum it was a PIA to deal with the billing changes and contract surprise charges. With Spectrum it was much better. Now I am getting surprise increases without any notifications. I am now billed $109.99 per month for internet only services. Last month it was $99. Same service for new customers is $49. This is BS. I am also using Spectrum Cell Phone services. I've had it. There will be an acceptable competitive option soon in my area and I will jump all over it. read more

One would think Saturday is the day most working have free to handle business, busy day. Why would anyone have 3 people working in a place set for 8 on what is one of the busiest days of the week? Over 50 customers, some has left without service, more coming in. I hate having to come here, but I prefer them over that satellite company (wink wink). read more

Got a letter from Spectrum saying my special had expired and TV alone, no DVR, only one box was increasing to $99 dollars a month. Their cable TV is no where near worth $99 a month. Limited on demand programs, have to wait several days to see a missed program. If you want to watch a series Episodes are missing. Not to mention that I had to call twice to cancel my service because they don't prorate or have a way to program for future changes to accounts. The first time I called I had the nastiest customer service representative ever... read more

Most of the area spectrum stores are closed on Wednesday. I had to drive 35 min to come to this store. Eight stations with only one associate helping people. Two more were wondering around playing on their phones and telling people who were only dropping off equipment to go to the UPS store across the street so they didn't have to deal with it. Ridiculous read more

Needless to say...the worst customer service on earth ! Machine to pay was down ...3 hour wait to make a payment???? Wow! My card had been compromised so I needed to pay in cash. No empathy, no common sense. The worst. Can't wait to figure out a different cable option. ASAP! read more

Once again, I want to state how much I HATE SPECTRUM CABLE. First, I am now paying $251 per month for internet and STANDARD cable. NO PREMIUM channels. Two weeks ago, they told me that the Cisco cable box next to my bedroom TV was outdated and they were sending me a new box. I held off until the old box stopped working. I tried to install the new box, but, since I have an older TV, the new box WON'T CONNECT!. There answer: buy a new TV! Based on what they charge, I guess they can afford new TV's all the time! And they had me return the new box, so even if I get a new TV, I will have to get ANOTHER new box. This is so typical of uncontrolled monopolies. I've been looking at Direct TV and other streaming, so I guess this is the weekend I sign-up. I wish I could get rid of them for Internet/Wi-Fi also. I told them once that people HATE THEM MORE THAN THE INSURANCE COMPANIES! And my statement still holds!! read more

The service is good but it does go out pretty regularly. My biggest complaint is that they raise your rate with no apparent notice. This month my bill went up 5 bucks. It's not a lot but I think they hope that you just won't notice. One day Spectrum will have a viable competitor in my area and I will leave them. read more

The one Machine is down to pay bills...been down for at least four days. Expect to wait at least 90 minutes for any walk in business...the list all day has always had at least 24-40 names ahead of me. The team here seems understaffed severely! Headquarters needs to Get them more team members....!!! They need to be properly staffed & this is the only location serving a large part of the city. They are sacrificing breaks and working back to back appointments !! read more

Spectrum - Internet Service Providers Near Me - Greensboro, North Carolina

See all

You know, I read the yelp reviews about spectrum. And they are true. I talked to very nice people on the phone to get new routers and modems. Twice! First time they failed to send the router. When I told him I would have a friend go down to the spectrum store and get one, they put her name on the roster and officially made her a user. She went down, waited an hour, just like the yelp criticisms said. When she finally got up there they said she was not a authorized user! I mean it's totally bizarre. It's sad. These are people just trying to do their job. This is a classic case of really crappy crappy management. read more

I know this place can take forever sometimes when you go in but the people are very helpful when it comes down to needing services, equipment or a new phone. I just recently went to this location and got a new phone and everything went so well my sister went a few days after me and switched her cell phone service over and got one as well. read more

I did not call the store but customer service. I call Retention Dept about lower my bill in July and they quoted me a price of 63.99 and I didn't pay any attention to my bill. I actually paid that for amount a month . I am actually paying 74.99 a month. My bag. What a waste of a company . I should have been watching closely. They will slip it in and pretend like they don't recall it. They need to be sue by attorney general. Pay attention to your bill. They quote you one thing and slip it in. So sad. Especially during the pandemic. Shame on these predators. read more

Of course this has all one stars, why else would you rate it? No estimated wait times. No reason I should have to come to the store to begin with other than their incompetence. One hour of waiting until I finally gave up when I tried to pass the time trying out new phones only for the security alarms to malfunction as I just press the screen. Please do yourself a favor and choose any other provider if one is available in your area. read more

This place is ridiculously slow!! I've been waiting an hour now just to return one box. Reps are too busy chit chatting instead of getting the process complete. Only 4 agents out of 8 desks. One of the agents has helped 10 people in the past hour. Others are still on the same customer or their second. They need to set up agents for return or pickup equipment only and have other reps for new installs and sales. read more

Walked in to return my equipment. Absolute disaster. Have to sign in on an iPad and wait in line to drop off a box?? Clown joke of a place!! 2 lazy as heck employees working. Would NEVER EVER PAY money for spectrum. read more

Spectrum - Internet Service Providers Near Me - Greensboro, North Carolina

Zero stars if possible! I wanted internet service only. They told me it would be "cheaper" for me to get internet AND cable because I'm only paying $6 MORE?!!!! I told them clearly that I don't need it. I had some work to do and told the sales rep that I didn't have time to complete the transaction and that I will call later. BUT they signed me up for it anyway!!!!! Why?!?!?! They didn't even take any information from me!! Just my address!!! To make matters even more confusing, I got a bill of $130!! which also included specturm voice!!!!!!! I was appalled!!! I called them to get it fixed and was literally on the line for over 2 hours and they still haven't fixed it!!! In summary, Specturm people are GREEDY!! They just want to get the sale done. If you can avoid it, don't call them. Get your connection online. If that's not possible, be firm with them! Don't sway to any of their "DEALS". Tell them exactly what you want and be RUDE if you have to!! Otherwise they WILL trick you!!! I have more to tell. But hope this helps some one!! read more

I enjoyed my experience. I set an appointment time and was then introduced to Tiana. She was funny, helpful, and honest. I upgraded my mobile phone and she made the process very easy. I was at the store for about 2 hours, but when I left I liked my new phone and actually understood everything Tiana and I talked about. Thank you Tiana. It is great customer service and knowledge of your job and company you work for that makes all the difference. I hope Spectrum appreciates you. read more

Been here for about 1 hour and have moved up the list by 7 spots. NOW there are 29 people on the list and 3 people working! Others come in and out from the back but don't stop to help. There is something wrong with this picture! 0 rating but it's not on the star scale. read more

This is one of those "to do list" items that you DREAD checking off your list. Long lines, understaffed always and abysmal service when you finally get your turn. I really hate this company and it's staff. Enough said read more

****Be cautious of your service bills they like to sneak charge our military for services they never okayed like TV. Then will give you a real hard time to get it credited back to your account. Sad they have to do that for our men and women serving our country just to make a few extra bucks!! I would rate much lower but this is as low as it let's me rate.. I also spend almost 2 hours on hold and getting transferred to another person who was also unable to assist this situation!! No one wanted to help! I ask for a supervisor and it some times take days to hear feom anyone if I even get a return call from them. This company needs to get better customer service! I've never been treated so badly before by such a large company! This is for their customer service phone number not so much for this location even they are pretty slow at this site as well! read more

This was run by Time Warner Cable. Then was purchased by Charter Spectrum. Here is the problem, Time Warner Cable is the worst Internet Company to ever have started. They hired total idiots to keep track of the time it takes to repair a downed line. 6 days now and still nothing. It was one night of snow. One night. Spectrum should come in here and fire every single employee in the triad area. Start completely over. I have never talked to a dumber company than the left over idiots from Time Warner which is now Spectrum. I FORBID you to sign up with these idiots. Hello Spectrum Corporate Office please pull your heads out of your azzes and fire all Time Warner past employees. They are completely incompetent. 6 days no internet. And they can't figure it out. Plus when you call in, that's a fking joy. You get to talk to a robot. It's worse than talking to people overseas. Hire American! Please just make sure they have a GED. I now have two providers coming into my house. Which after I get my credits from Time Warner/Spectrum they can suck it. I'm canceling and will tell them to suck it when I drop off their equipment. read more