On 05/29/24 my Spectrum Galaxy S22 died. After reading store reviews, I scheduled the 1st appointment available for 10:40 the next day. I'm so glad I did. The reviews were unfavorable, but one review indicated the importance of scheduling an appointment, so I did. I arrived at 10:30 to a room packed to the walls with walk-in customers and ONE Spectrum employee trying to manage. I logged in at the kiosk and took the only seat at the far end of the store. At that point I noticed the screen above me. I was next for "scheduled" customers, but there were about 20 walk-in customers waiting. Sure enough, my name was called rather quickly and I told your Store Specialist that I came to buy the S24, but felt guilty looking at the waiting customers. Ultimately, I bought the S24 that day. A week later, I happened to be at a nearby store. I stepped in to see if she was there. She was. I said I stopped to get your name because I wanted to write a review. Her name is Sherida- and to coin a phrase she is simply the best! Efficient. Knowledgeable. Respectful. Courteous. Calm. These are all words to describe Sherida. You are lucky to have her! I've been a Spectrum customer for 4 decades since it was Timewarner. There's been considerable improvement with customer service, but if you are using the number of "scheduled" appointments to determine staffing, you are missing the mark. This place is ALWAYS packed with walk-in customers with enormous wait times. I hope you will give Sherida the accolades she so richly deserves and consider the customers you are losing by not staffing appropriately. As a consumer, if you plan to visit a Spectrum store, do yourself a favor. MAKE AN APPOINTMENT!! Maybe you will get someone as awesome as I did! read more

If I could give zero stars, I would. My wife had the worst "customer service" experience this morning. If the person that you're going to deal with is Jacob, do yourself a favor and wait for a different representative. read more

I need strong internet to help with my service dog training, health stuff, and important uploads. Spectrum did not give me good service. The internet stopped working a lot. I got bills that didn't make sense. I asked for help, but the people on the phone didn't listen to what I needed. I tried to explain things clearly, but they kept saying the same things and didn't fix the problem. It made my work harder and took up too much time. If you need internet for important things like helping animals or doing health work, I don't think Spectrum is a good choice. I hope they learn to listen better and fix things faster. read more

We've been with Spectrum since 2016. The internet has always been slow. We cut the cable tv cord about 5 years ago. That was the best decision ever. Initially, I was skeptical about Lumos. But after the switch and installation, I regret not moving over to Lumos sooner. My bill has been cut 45%. Make the switch to Lumos! My only reason for making this review/post is to inform anyone who is thinking of switching over to Lumos or another service to make sure you cancel your subscription with Spectrum the day before or the day of the last day of your billing cycle. According to their service agreement, you will be charged for a full month of service even if you have only 1 day of service into the new billing cycle. read more

I'm not even sure what this store is here for, certainly not to help customers. I guess if I was wanting to add service or get a cell phone, I could have all the help I need. If you're trying to fix a problem or return equipment, they are no help at all. After you lug the equipment to the store, they say, "oh, we don't accept equipment here. You need to go to the UPS store where they'll be happy to take your return". So, you have to lug the equipment back to your car, drive several miles down the road, lug it into another store to return it for credit. With that kind of customer service, it's amazing they have any customers. Also, just so you know, under "Spectrum Terms and Conditions of Service - Spectrum does not provide credits for monthly subscription services that are cancelled prior to the end of the current billing month." So, don't expect a pro-rated bill for the days you actually use the service. You get to pay 100% of the full bill and they get to keep your money for the days you didn't use. No wonder the streaming services are kicking their butts!! read more

Hide out of Call colorado was a big help and was very professional and was able to help me out with a 10$ credit i greatly appreciated it and thanks for the good service read more

I went into the store today to return equipment only because a technician left it at my residence after replacing what I had. I have returned equipment at the store before but today the employee demanded to see my ID and would not take it back. I asked for a manager and she said there was not one on site. I had two small children with me and I'd waited 30 minutes and she wasn't willing to help me just return the equipment. What in any possible world is that a hill you would choose to die on instead of just taking the equipment back. The female employee was extremely rude and I had choice words leaving as I walked out the door. read more

there wifi is dookie they are so stupid lazy and don't take there time they reset it globally multiple times today

I don't know what's going on with this particular office but they are lazy and disrespectful. 2 years ago they didn't take my box for a return, I remember calling customer service and they said that the office should have taken the box. Yesterday I came back to this office to return a box thinking they are doing the right thing now and that the workers are now well trained for customer service and their products but NOT, just like a deja vu they are still rude and lazy, as soon as they saw me walking with the box they didn't take the time to call me to the window (after I registered) instead this man just screamed to me that if it is a return and not an exchange that I need to go a UPS store "they will gladly take that box for you". No wonder why this office is always empty and they love it like that since they are getting paid for doing nothing. read more

They need help bad! There were 2 people working but at least 15 people waiting to be helped, even to just drop off equipment. The wait took FOREVER! read more

Wow how does a company like spectrum doesn't allow you to return equipment at there stores now they tell me I have to go to ups store and return it's your product you take it I shouldn't have to drive all over North Carolina to drop off equipment most aggravating place of business I have dealt with read more

If I had other internet options, I would 100% not be using Spectrum. Constant problems with this local store when it comes to trying to get things fixed. They don't have respect for their customers and give false information. I pray for the day that another company comes to this area so I don't have to resort to this horrible service and store anymore read more

My husband and I went into the store yesterday 05/24/2022 to upgrade my phone after being told we couldn't do it with out a huge deposit. Well Kevin and James made it happen yesterday, those two weren't going to let me leave the store without upgrading my phone. We were there for about an hour all together to upgrade and have everything transferred to my new phone. These two men are what Customer service is all about! We had a good time with both of these men yesterday. So if you need help at the store make sure you deal with Kevin or James! Top notch employees as well as excellent customer service!! Highly recommend Kevin and James best spectrum employees that me or my husband have ever dealt with!! read more