This is two reviews in one, but they're connected... A few weeks ago, I was having trouble transferring my service over to the iPhone I purchased from the Apple Store. I'm a current Verizon customer, but am not the main person on the account. I'm on a family plan with my parents and my stepdad is the account holder. I walked in first thing in the morning and Justin was able to help me right away. My parents and I live in different states, so he sent my stepdad a link to give Justin permission to activate my new phone. It took maybe 20 minutes and I left a happy customer. Fast forward later, my parents were visiting me. My mom's iPhone was somewhat older and she was ready to upgrade. I called this Verizon store to make an appointment for my mom (because shopping for a phone can be time consuming) for the next week and Jonathan said he would take care of them. That morning Jonathan texted my mom that he was not going to make it, but that someone else (I think her name was Brittany/Britney) would be able to. I was a little nervous that he cancelled day of, but it was nice that Jonathan said he found someone to help instead. When I say Brittany/Britney, was AMAZING, I absolutely mean it. She upgraded my mom easily and even my stepdad too (who has been very stubborn about upgrading). She got them a great deal for their trade-ins and new phones. Additionally, my stepdad has been having trouble logging into his business account and upgrading our plan to unlimited. He has a Verizon consultant back where he lives, but they always said they couldn't do anything or they gave him the run around. She made this look easy. And the fact that we now have an unlimited plan, I cannot thank her enough! This Verizon store is super helpful and I highly encourage anyone to go to it. read more

I recently purchased a new iPhone 16 - cell phone from Ian and he was a very patient and professional representative so I give Ian 5- stars. But for Verizon, I'm giving four stars. The reason I gave Verizon 4- is because, I just moved into a different location within my complex. And now I'm not receiving a good signal. But at my old address when I was surrounded by trees in a L shape pattern I had a good signal. But now that I'm not around trees anymore, I'm getting less of a phone signal and I'm even closer to the main entrance. Why??!! Please help me Verizon. I need your help. Sincerely, Ms B. Bailey read more

If you're looking to explore Verizon options, I'd recommend considering corporate Verizon locations over Cellular Sales for a smoother experience. read more

I've been fighting this battle with my phone for over a month trying to salvage what I had I went to the store they helped at first but it still didn't solve the problem so I ran my errand and I came right back this young man name oh my God I hope I didn't mess his name up but he was awesome he was very patient and I'm very picky he was very helpful and he made sure that I walked out satisfied even though I didn't want to do the things that a normal retailer will want you to do he figured out a way to accommodate my needs and his and I love that I enjoyed this store I have fun and nothing negative I would definitely come back and bring people with me thank you again for helping me with my phone problem without you I'll still be stuck read more

Terrible store. Do NOT waste your time going in here. I have been a customer of AT&T's for the last 10 years and was looking to transfer services. Long story short, I got talked into buying a new iPhone XR , only to discovered 72 hours later the salesman never ported my number correctly from AT&T and I hadn't been receiving calls or texts of the network. . I had to visit yet another store (in Texas where I live) to have it done correctly... 2 hours later after a long wait. After speaking with this store about my experience, they never were willing to credit me on the fee they charged to transfer everything over. Sleazy salesman. Do not give them your business. read more

was there for 50 minutes and came away with absolutely nothing to show for it. I was 30 minutes in with one employee who was helping me when he passed me off to another employee saying we should "spread out" so he could help another customer who came in while I was being helped. Then I was 20 minutes in with the next person helping me just to find out she didn't get critical information from the first gentleman which would have saved us from completely wasting our time. read more