I know there are a lot of bad reviews about the attitudes of the staff members at this location however, I had the complete opposite experience. A sweet woman with a Monroe piercing greeted me kindly when I came in and was as friendly as can be during my visit. She was also very patient with my multitude of Amazon returns! read more

This UPS store, located at Pisgah Church Rd. and Elm St. in the shopping center with the Harris Teeter grocery store, is very busy. It offers mailing, and some printing services, as well as Amazon package drop-off (which means it sees a lot of foot traffic throughout the day). Although the store is very busy, the employees keep everything running smoothly for the most part. The store is always clean and organized, and the staff is friendly. My only "gripe" is that the reception for mobile and WiFi service in the building is horrible, so when going to pull up an Amazon code for a return, it is often difficult. Although the store has guest WiFi for customers, no one seems to know how to access it. The manager has made it a habit to tell people to go to the cafe next door and purchase something to use their customer WiFi. This is instead of researching what the UPS WiFi password is. I found that inconvenience a bit off-putting, so I don't frequent this location like I used to. Thankfully, Amazon has added a new feature that allows me to add my product return labels to my Apple Wallet before going in, so I no longer need the WiFi, but still. Customers should be directed to leave your store and go to another store and spend money, just to use your services. That's weird. I appreciate the convenience and the fast, friendly service, but the value is a bit questionable at this location for me. Especially when one has to spend additional money just to return a package for free. I recommend you visit at your own risk. :) read more

The UPS Store - Outside facade of The UPS Store at Pisgah Church Rd. and Elm St. in Greensboro, NC. - Shipping Centers Near Me - Greensboro, North Carolina

This morning,9/11/2026, I had a legal document copied. 35 minutes later I left with a 13 page, $27.00 copy. This copy was not trimmed to the requested size 11x14 and unstapled. The young lady was so slow it staggered belief. She looked like she didn't want to be there and a customer was a bother. I've never seen such an uninterested employee at any location in memory. Is that now the standard one can expect from UPS. I realize that, thanks to Covid-19 and the institutionalized lack of customer service, this is what is the new norm. Not for me. I'll get my copying at any other venue but a UPS store. If you're wise, you'll go elsewhere also. read more

I stopped by here around 1:25pm on a Saturday afternoon to drop off a package to return to Amazon. It wasn't busy and there was no wait. The store was clean. There were 2 staff members present. I was promptly helped by the female staff. It was quick and easy process. I was in and out in less than 2 minutes! read more

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Call the store, always get a recording never open the hours listed on the recording or not. The hours posted on the door paid for an Uber to get there. They were closed before 4 o'clock and it hours are supposed to be from 8 to 630. read more

I needed to drop off an Amazon return on a Saturday morning about 11 am. There was no line, and it took me about 60 seconds to get in, get the code on my phone scanned, give them the item, and get out. The two ladies working there both had smiles. The odd thing is they also had masks on (?) which were down around their chins (?). But that's ok, they can do as the like. They were both polite, which is what I care about the most. read more

The UPS Store - Easy to find. Just to the right of Harris Teeter. - Shipping Centers Near Me - Greensboro, North Carolina

The staff was extremely rude, did not listen to the simple request I made, and then snapped at me when I tried to clarify what services I was seeking. There was a truly nasty attitude. If the staff at this store was treated in the way that they treated me in any commercial or social situation, I would imagine that they would be outraged. I will NEVER visit this store again. (I had never visited this UPS outlet before today, having only gone to the UPS on Battleground many times before, where I was always treated decently and humanely.) If there is anyone in a managerial position who reads this, you should clean house. (By the way, there was also a baby in a stroller behind the counter being attended to by a staff member!) read more

I would like to take a moment to recognize Barisi and Mya for their outstanding customer service during my recent visit. I came in under a great deal of pressure and urgently needed assistance with multiple services, having documents notarized, copied, and faxed. From the moment Barisi began assisting me, she was kind, attentive, patient, and extremely knowledgeable. She took the time to ensure everything was completed correctly and went above and beyond by clearly explaining pricing and delivery options so there were no surprises. Her professionalism and genuine care made a stressful situation much easier to manage, and I truly felt valued as a customer. During my visit, I also witnessed a very challenging situation involving another customer who became irate and verbally aggressive toward Mya because they did not want to wait their turn. Despite being treated disrespectfully, Mya remained calm, composed, and professional, continuing to assist customers with grace. Barisi also stepped in appropriately, and together they handled the situation with remarkable poise and teamwork. It was refreshing and reassuring to see two employees maintain such a high level of professionalism under pressure. Their actions reflect positively on your company, and I genuinely believe Barisi and Mya are valuable assets to your team who deserve recognition. I truly hope management formally recognizes Barisi and Mya for their professionalism, teamwork, and dedication.This experience made my day, reinforced my trust in this location, and ensured that I will absolutely be returning in the future. read more

This is not the first time that I have had a negative experience at this location, however, today was completely unacceptable. There were 9 customers waiting on this store to open at 11:30. We waited until 11:45 at which time the girl working showed up and took her time to wait on us. When she finally decided to start waiting on customers, she offered no excuse or apology. We all know life happens and a simple apology would have gone a long way. I was first in line and I thanked her for waiting on me. She said nothing in response. It takes zero effort to be polite and I'm very disappointed but not surprised from previous experiences here. This locations lacks basic customer service skills. Further business will be conducted at the Pisgah Church location where I have always received superior service. read more

The UPS Store - Pisgah Church Location - Shipping Centers Near Me - Greensboro, North Carolina

This is a horrible store! They lost our package, and hung up on me when I tried to locate it! We returned Spectrum equipment that they were supposed to handle. They did not and refused to help us find it. read more

The store is supposed to be open at 8:00Am and it is now 8:30 and there is still no employees in sight. Needed to drop off a package today so I guess I will be headed to the other side of town to see if someone is working there read more

Great place to ship your items. Clerk was friendly and very knowledgeable. Explained all the options available which was great because I was shipping an international order for the first time. read more

I dropped off a package on 10/15, the package was lost, and was told the hang up for my insurance claim was from corporate. In December I called the UPS store hotline and found out that was not the case. It took over 3 months to get my insurance check for a lost package. When the check finally came in the store charged me $85 to send it overnight to ensure it arrived in a timely manner......awful customer service and no care from the upper management for going the extra mile. I will not be using this location any further. UPS claims usually are resolved in 7-10 business days, not 100. read more

I had to drop off my AT&T equipment here. I arrived about 20 minutes prior to closing. I was in and out within 10 minutes. The associate was very friendly and knowledgeable. I really do enjoy at this particular location. read more

I was very fortunate to receive outstanding customer service today from employee by the name of Arthur. I mistakenly packed the wrong items into a case. I left the store and realized my mistake and came back 20 minutes later. I easily could've been told sorry there's nothing I can do for you or given some other type of excuse. But he took the time to look for my case and then helped me repack the case properly. I just wanted to pass the story on and say thank you again. read more

I always love when i'm ordering something online and i check to see that UPS is delivering my package. This has to be one of the fastest, if not number one, carriers in Greensboro. I had always know that this was my favorite carrier but it was one delivery in particular that left an imprint on my brain. The time I ordered my birthday outfit. I was already panicking because I had not yet found the perfect outfit to wear for my special day. When I realized that I was going to have to buy something from online, it only gave me more anxiety. I began to stress about if it wouldn't fit right and if it wouldn't be here on time. So to ensure that I got the best chance possible I chose 2 day shipping. Even with the 2 day shipping, my package was scheduled to be delivered the day AFTER my birthday. By this time, I had cancelled the whole thing because I was so upset. Although I had cancelled my own birthday, I still had hopes that it would be here on time. Something was telling me to check the status of my delivery. This is 4 days before my birthday and all I could think about was how it couldn't hurt. So I checked the status and noticed that UPS was the carrier on this delivery and I instantly changed my mind and rescheduled my birthday. I had high hopes that UPS would get my package to me in a timely manner. I decided that I didn't need to check every second to see if the date changed because that only stressed me out more. After a while I just forgot about it all together. It wasn't until I got a text 3 days before my birthday that my package was out for delivery, that I remembered I even had something on the way! My package ended up arriving a whole 5 days before the expected date. My birthday was truly something to remember and the pictures I had with that special outfit just made things all the better. From that day on I tried to request that all my packages be sent through UPS! read more