1. Postal Connections 220

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Burlington, NC

Postal Connections 220

3.0 (2 reviews)
Open • 9:00 am - 6:00 pm
Updated 2 months ago

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The UPS Store

The UPS Store

(17 reviews)

Gather round kids, and I will tell you a story filled with adventure, horror, excitement and tears…read more Its the story of how I bought a rug that was too big from a company that refused to aid in any way in the returning of said rug. It all started when I moved into an apartment that has hardwood (re; laminate) floors. I realized quickly that I needed a rug so my toes didn't freeze. I thought I found the perfect rug and ordered it in the size I thought I'd need. Well....apparently my skills at measuring need some help. It was too big. It fit the room but more as a carpet then a rug. This meant I had to return it. I called the place I got the rug to be told they don't do exchanges & that I would have to arrange to have UPS come and pick it up, at my expense, and they would then process any refund. Seriously? I went online, joined the UPS family by giving all my info & then scheduled a pick up. It seemed WAY too easy for something that was 12 feet long for them to just say 'ok, here we come!' but I put my faith in the system. Silly me. The most wonderful woman on the planet, who's name I WISH I got, showed up in her brown truck to pick up the rug, only to find out I don't have a label. Well....the rug place sent me the label they SWORE is all I'd need. Apparently not. They lied. Again. I had to go online to get this much sought after label. Sadly, every single time I went online to figure out how to do this, I got that ubiquitous Error Code 500. (*#$(*&Q#$. Ok. I guess I have to wade thru the autobot to get an actual person. I called UPS, fought bravely & valiantly thru the autobot's program and finally got a live human......who also gave me false information. What would it take dear kids for our heroine to get her rug picked up? What Herculean task would she now have to undertake? Enter the most Wonderful, Friendly, Helpful (dang....why didn't I get her name?!?!?!) UPS driver ....the same driver that came before & tried to help. She got on the phone to her boss, explained the situation & while I was standing by, we both learned that the customer service rep lied, charged me double for a service that they wouldn't be able to perform. Sigh No worries said the Personable Lady Driver, I will take this rug in my truck to the UPS store, you follow behind me & we can get you all straightened out with a label & everything. Huzzah! I followed this seriously wonderful driver to said UPS store & was met with a general hilarity when they heard my tale of woe (shout out to Jenn!). They were all amazed at the indifference of the rug company, asked for its name and vowed to spread the word that NOONE should ever buy a rug from them....but that yes, they were able to get a proper UPS Tracking label on this bad boy & ship it right back to them using Ground (because it was already costing me a King's Ransom to send it back). Seriously. I know this review is wordy & somewhat silly, but I honestly cannot sing the praises of this UPS driver loud or high enough. I have nothing that has her name on it which is a shame. She deserves a SERIOUS holiday bonus for her generosity and customer service. Actually...everyone at this UPS Store location as well. They definitely helped me turn 54lbs, 12' x 13" of lemons into an s-ton of lemonade. Huzzah!

Had to come here to return my Amazon order. First time and I was slightly nervous but everything…read moreworked out perfect! Parking can be tricky because it's located in a busy shopping center. It was packed inside but the employees were patient and helpful. They scanned my QR code and that was it! They handled everything for me. Easy peasy

The Computer Dept

The Computer Dept

(14 reviews)

I received fast, dependable and accurate service at The Computer Dept. Here's the scoop…read more.. My four year old PC recently started to make a humming noise. I knew that it was one of my fan units going bad, but wasn't sure which one. I have an above average knowledge of computers, but have never made any repairs on my own. For that matter, never before have I needed to take a PC in for repairs. I was a little unsure about where to go. Initially, I took my PC to a famous "big box" store that's known for keeping repair staff on site. Considering they wanted to charge me $69.99 just run a diagnostic and tell me what I already knew was wrong, I decided to take my business elsewhere. Upon searching Yelp for a local computer repair business, I found The Computer Dept. After reading their website and getting a feel for their business, I decided to give them a shot. I am so glad that I did! Steve at The Computer Dept determined that my video card's cooling fan was busted. He had a new card ordered, installed and running within twenty-four hours. On top of that, his price blew the "big box" store away! I was able to get my PC completely repaired (and upgraded for that matter) for just a little more than what the "big box" was going to charge for the diagnostic! Who knows what the "big box" would have charged me if I'd actually let them repair it! When at all possible, I try to keep my business local. You should do the same the next time you need your computer repaired. Go to The Computer Dept!

I am not fond of having to write a negative review. Nor am I fond of being ripped off and ignored…read more My iMac with an older operating system was being hacked. Not fun. The Computer Dept said that they would, for $160 plus tax (I double-checked the price with 'P'), wipe the computer clean, save my documents, and that "it would be like a new computer." Upon delivery they charged me $256, adding on travel time and answerIng questions no one had previously mentioned. What they apparently didn't know is that the Apple Apps that I had used to access my documents are no longer available, even though it was the EXACT same operating system and computer I had. So it is basically useless to me. Why didn't they know that? While they offered to try to get those apps, they found only one of three and it has issues. The fonts are messed up, so when it prints, it's all distorted. I have no access to my accounting and spreadsheets data, nor my art. I do appreciate that at least one person was trying, maybe more to get the apps, but they couldn't. Yet one would think they would have either known that or tested it before delivery. I think there's even possibly a way they could've added those apps from another computer at their store. Not sure. Instead, they actually blamed it on my system. I am not happy to say the least, but they became contentious telling me that my computer was already useless when hacked and that I needed to buy a new one!! I thought I was getting one as good as new. If they believe that, they should never have taken my money. When I spoke up they said they were "ending their professional relationship with me." I certainly didn't see it professional to not take responsibility if a service renders a computer's files inaccessible. What I HAVE is a (hopefully) clean computer with Internet (which my iPad has), ability to open, access but not print documents, no access to important accounting or slideshows. What I DO NOT HAVE is money to buy a new computer. Professionals with ethics would say, "We didn't know this was going to be a problem. We take full responsibility and will refund your money since we did not deliver a usable computer as promised." Instead, they're not responding. I don't know if their Macintosh knowledge is not very good, but in any regard, they should have found a way to either deliver a workable "good as new" computer as promised or refund my money. Maybe you were lucky and got what you needed from this company. But if you have problems, apparently you can forget them taking responsibility, responsive customer service, or compensation for their errors. And absolutely without doubt this was their error.

Postal Connections 220 - shipping_centers - Updated October 2026

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