Gather round kids, and I will tell you a story filled with adventure, horror, excitement and tears…read more Its the story of how I bought a rug that was too big from a company that refused to aid in any way in the returning of said rug. It all started when I moved into an apartment that has hardwood (re; laminate) floors. I realized quickly that I needed a rug so my toes didn't freeze. I thought I found the perfect rug and ordered it in the size I thought I'd need. Well....apparently my skills at measuring need some help. It was too big. It fit the room but more as a carpet then a rug. This meant I had to return it. I called the place I got the rug to be told they don't do exchanges & that I would have to arrange to have UPS come and pick it up, at my expense, and they would then process any refund. Seriously? I went online, joined the UPS family by giving all my info & then scheduled a pick up. It seemed WAY too easy for something that was 12 feet long for them to just say 'ok, here we come!' but I put my faith in the system. Silly me. The most wonderful woman on the planet, who's name I WISH I got, showed up in her brown truck to pick up the rug, only to find out I don't have a label. Well....the rug place sent me the label they SWORE is all I'd need. Apparently not. They lied. Again. I had to go online to get this much sought after label. Sadly, every single time I went online to figure out how to do this, I got that ubiquitous Error Code 500. (*#$(*&Q#$. Ok. I guess I have to wade thru the autobot to get an actual person. I called UPS, fought bravely & valiantly thru the autobot's program and finally got a live human......who also gave me false information. What would it take dear kids for our heroine to get her rug picked up? What Herculean task would she now have to undertake? Enter the most Wonderful, Friendly, Helpful (dang....why didn't I get her name?!?!?!) UPS driver ....the same driver that came before & tried to help. She got on the phone to her boss, explained the situation & while I was standing by, we both learned that the customer service rep lied, charged me double for a service that they wouldn't be able to perform. Sigh No worries said the Personable Lady Driver, I will take this rug in my truck to the UPS store, you follow behind me & we can get you all straightened out with a label & everything. Huzzah! I followed this seriously wonderful driver to said UPS store & was met with a general hilarity when they heard my tale of woe (shout out to Jenn!). They were all amazed at the indifference of the rug company, asked for its name and vowed to spread the word that NOONE should ever buy a rug from them....but that yes, they were able to get a proper UPS Tracking label on this bad boy & ship it right back to them using Ground (because it was already costing me a King's Ransom to send it back). Seriously. I know this review is wordy & somewhat silly, but I honestly cannot sing the praises of this UPS driver loud or high enough. I have nothing that has her name on it which is a shame. She deserves a SERIOUS holiday bonus for her generosity and customer service. Actually...everyone at this UPS Store location as well. They definitely helped me turn 54lbs, 12' x 13" of lemons into an s-ton of lemonade. Huzzah!

Had to come here to return my Amazon order. First time and I was slightly nervous but everything…read moreworked out perfect! Parking can be tricky because it's located in a busy shopping center. It was packed inside but the employees were patient and helpful. They scanned my QR code and that was it! They handled everything for me. Easy peasy

I use this place for my postal, copy and notary services,…read more The owner is excellent and her helper Kayla was EXTREMELY HELPFUL!!! Can't recommend it highly enough! Old fashioned service,, the way it was meant to be!

We just moved into the area. And we started using Goin Postal. The people are all so nice and…read morefriendly. And always willing to help. I'm really glad found them.

For whatever reason, my employer (can't go too much into that, y'know how code of conducts go…read moreright?) decided that even though I had a full FBI background check, it wasn't good enough. I now had to get fingerprinted in order to work for a certain state (think southern weirdly shaped state surrounded on both sides with water). Sigh. It was bad enough that the government has my name, now they also needed my fingerprints. What's next?(Don't answer!!!) I found only 2 places here in Burlington that did this. I first tried one close by to me but they kept cancelling my appointments. Well fine, I will go elsewhere. So, I made an appointment with Ship. Here is the deal, They made it seem like this was a weirdly top secret deal. They gave me a code I had to supposedly show the clerk and I needed certain forms of id blah blah woof woof. I got to Ship, and first wondered if it were open as it's very empty. Then I noticed there was someone there! He looked as confused as I did to find someone in the shop. We chatted for a bit, I told him I needed to get printed and he said in the chillest manner "k". He walked over to a computer and asked for my two forms of id, then squirted my hands to 'clean' and another mixture to make the print easier. Whatevs right? We got thru the process, joking during the whole time. He didn't tell me his name but he was definitely a very chill dude. The kind you reward in customer service as he probably doesn't get heated at all. He was so very nice that I didn't mind this extreme intrusion of my privacy. If you live in Burlington and find yourself in the same situation (who knows what's coming right?), may I suggest Ship. You honestly won't mind getting printed!

From the owner: Specialize in Regional and International Shipping services via UPS, USPS,FEDEX, or DHL , printing,…read moreand fingerprinting. 336-270-4207

I LOVE this place. I love the owner. His staff is great. I love getting the email of every item I…read moremail out. It is SO helpful for organization for business purposes. They offer everything, including notary services and passport pictures! I will 100% miss him and his place when I move!

The gentleman behind the counter had a very helpful attitude and was kind and friendly. He even…read moreoffered to make copies of the paperwork I was mailing, and gave me a folder for it! Unfortunately I didn't have cash to leave a tip in the jar but I will definitely be back and will recommend this place to others. $10 for notary services. Great company!

Great customer service and always will to help if you need it…read more Friendly and quick to guide you with your needs. I've needed their services 4 time this year and always leave extremely satisfied.

I had my passport photos taken at the Postal Annex. The staff was helpful and patient, which I…read morereally appreciated as I have some mobility issues. This is a wonderful alternative to the typical post office and I will use them for all my postal needs in the future.

I had not only the beat experience I've ever had with a shipping company, this was one of the best…read moreexperiences I have ever had with any retailer. The service was outstanding. James and his wife are great. We got a better price than ups for a move of many large boxes. I highly recommend that you support this local business.

From the owner: Packaging and Shipping services Domestic & Worldwideread more

Great service; they even help with packing for us in sending our Dad a puzzle. Wonder service;…read morefriendly customer service. Diane and Kerry

People who work here for super friendly and nice but today is a Saturday and they're supposed to be…read moreopen at 10 and it's 10:30 and no one is here. This is not the first time this has happened. I have seen at least 10 people come and go since I've been sitting here praying that they were going to open today. The people of Oak Ridge and the surrounding area asked that you please update your hours accordingly if you are really not gonna be open on Saturday, also update your hours online too.

Worst customer service ever! Refused service! Would not do a notary. Said we need a certificate…read morewhich does not exist. They hire people that know what they are doing or at least pay attention in class! Had to drive an extra 17 miles. Worst experience ever! Go there at your own risk!!

I was only a week out from my own wedding overseas when I realized my passport was expired, when I…read morewas sure it was not. After months and months of planning, reservations, research, spending, and family and friends booking flights and lodging... I was about to be absolutely crushed with shame and embarrassment at being unable to attend my own wedding. I still don't completely understand how I missed such a basic requirement, thinking my passport was valid for the better part of a year! I rushed online to research some kind of solution, believing I was simply f-ed, and Legal Passport was an option. I contacted them and worked with Paul, and the same day he had me on track to put my documentation and authorizations together, ship overnight to his courier team, an appointment at the regional agency for an urgent passport (I do not live in a state with an agency and would have had to flown to one, assuming I could get an appointment). I found out this disaster was the case on Saturday, had the documents with Paul's team on Monday evening, the passport processed completely by the government by Tues evening, and the passport in my hand on Friday with 5 days to spare. Really incredible. I have read reviews that Paul is rude or otherwise unprofessional. This was not my experience. He can be sharp, but it is because he wants perfect execution of what you need to put together and send so that there are no hiccups and you receive your passport. Every hang-up will be a delay and reduce your chances. He is not a magician - the government can simply take a long time or have an issue with something minor that you missed. He was extremely responsive to me on call and email and took sometimes 8 calls from me in a day. I also imagine he is dealing with a ton of very stressed people looking for an instant fix to an issue. Paul and his team helped me avoid what would have been an absolute catastrophe both financially, emotionally, familial-y. Thank you so much to you and your team. I highly recommend Legal Passport.

I've been a customer for years and I love this place! Friendly, knowledgeable, helpful people make…read morethe difference. No matter how long the line, they are still much more efficient than our local PO's. And dogs are welcome too...!

I have been to a lot of shipping places over the years, but this was by far the best experience…read moreI've had. I was mailing something really important - it was unfortunately kind of heavy and I had a pressing deadline to submit it. When I walked in I was a bit stressed trying to figure out how to get it there, but the lady working there was very friendly and knowledgable. She absolutely took care in helping me find the best option to ship it- taking time to look at the different prices and delivery times for the different companies and types of shipping. I was so grateful to her for helping me find a secure way of shipping that would get everything on-time and for the best possible price. She really knew what she was doing, but on top of that she cared enough to spend the time with me to help me get the best price and evaluate all of my options. I will absolutely be going back here anytime I need to ship ANYTHING. It's great because they do USPS, FedEx, UPS, and DHL all in one place so you can figure out what is best. Fantastic customer service, easy parking and accessibility, and very convenient :) THANK YOU!

Friendly staff that are always helpful. No high pressure for your dollars, just straight forward…read morehelp.