I know there are a lot of bad reviews about the attitudes of the staff members at this location…read morehowever, I had the complete opposite experience. A sweet woman with a Monroe piercing greeted me kindly when I came in and was as friendly as can be during my visit. She was also very patient with my multitude of Amazon returns!

This UPS store, located at Pisgah Church Rd. and Elm St. in the shopping center with the Harris…read moreTeeter grocery store, is very busy. It offers mailing, and some printing services, as well as Amazon package drop-off (which means it sees a lot of foot traffic throughout the day). Although the store is very busy, the employees keep everything running smoothly for the most part. The store is always clean and organized, and the staff is friendly. My only "gripe" is that the reception for mobile and WiFi service in the building is horrible, so when going to pull up an Amazon code for a return, it is often difficult. Although the store has guest WiFi for customers, no one seems to know how to access it. The manager has made it a habit to tell people to go to the cafe next door and purchase something to use their customer WiFi. This is instead of researching what the UPS WiFi password is. I found that inconvenience a bit off-putting, so I don't frequent this location like I used to. Thankfully, Amazon has added a new feature that allows me to add my product return labels to my Apple Wallet before going in, so I no longer need the WiFi, but still. Customers should be directed to leave your store and go to another store and spend money, just to use your services. That's weird. I appreciate the convenience and the fast, friendly service, but the value is a bit questionable at this location for me. Especially when one has to spend additional money just to return a package for free. I recommend you visit at your own risk. :)

I use this place for my postal, copy and notary services,…read more The owner is excellent and her helper Kayla was EXTREMELY HELPFUL!!! Can't recommend it highly enough! Old fashioned service,, the way it was meant to be!

We just moved into the area. And we started using Goin Postal. The people are all so nice and…read morefriendly. And always willing to help. I'm really glad found them.

Thank you Alisha & Savannah for making my visit memorable! The impressive knowledge of what UPS…read moreoffers was apparent in the level of customer service that made light work of the many customers that were helped quickly and happily.

I'm not sure why the man who I assume was in charge was making sure everyone in the plaza could…read morehear him but while I was at the counter with a very nice woman he was aggressively conducting other business. He was not angry just extremely loud! If I worked there I would not even last a day as it gave me a headache just being in there long enough to nail something and send a fax! As Taylor Swift says, You need to calm down.

Convenient location that accepts FedEx, UPS, and USPS packages…read more It's nice to be able to drop everything off at once at a convenient place instead of having to drive to multiple locations. I've been a few times and there are occasionally dogs that roam but they seem to be pretty friendly. Just a heads up for anyone who may be fearful. They also offer passport photo pictures.

Needed to have an item packed and shipped. Staff was VERY helpful in getting correct size box and…read morepacking the item. Shipping was easy. Very good place to go to get items shipped (and packed for you as well).

Buyer beware if you use this store for shipping. We shipped two computers to two states, and they…read moremixed up the labels. We were told that because we didn't watch the entire packing process and watch them put on the labels, it's not their problem. We watched them make the boxes, put in the computers and throw the correct label into each one. I didn't know we had to micromanage them to protect ourselves. That would have required going into the back of the store anyway, which is not allowed.

Very friendly , very helpful, they helped me out with some printing I needed done quick, they went…read moreout of their way to help and fair pricing did not over charge me

Always a great experience…read more This location stays busy both inside and out. Parking can get a bit hairy at times but I'm normally always in and out so I can just pull in front of the store for a quick drop off. I love that their self kiosk is always working so if you're doing Amazon returns or just dropping off pre labeled packages, you can skip the line and move on with your day. I've never used it but they do have the mailboxes if you're in need.

I had a really unpleasant and disappointing interaction today with one of the employees at this…read morelocation. In short, he was rude and unhelpful. While I was waiting in line to be helped, the person he was working with expressed that she did not expect her shipping cost to be so high and asked if there were less expensive options. His response was, "We're not the post office". She decided to go somewhere else. When it was my turn, he barely acknowledged me and only said in a harsh tone, "put it on the scale". My transaction was a simple drop-off so I just let it go and left, but I left annoyed and unsatisfied with the service I received. This is the second time I have witnessed this person act this way toward a customer, so I don't think is an isolated incident. I will no longer go to this store and I will also think twice before using UPS for my shipping needs. I'm sure there will be the standard response to this post from UPS stating that this is concerning and that they will endeavor to improve. In the end, I know that this will go nowhere with management and higher-ups who simply do not want to deal with issues like this, and really don't need to because they already have more business than they need.

Great service; they even help with packing for us in sending our Dad a puzzle. Wonder service;…read morefriendly customer service. Diane and Kerry

People who work here for super friendly and nice but today is a Saturday and they're supposed to be…read moreopen at 10 and it's 10:30 and no one is here. This is not the first time this has happened. I have seen at least 10 people come and go since I've been sitting here praying that they were going to open today. The people of Oak Ridge and the surrounding area asked that you please update your hours accordingly if you are really not gonna be open on Saturday, also update your hours online too.

They are extremely helpful and I highly recommend them. The store is very clean and easy to use.read more

Visited the 3912 Battleground location this morning. They were slammed with only 1 employee visible…read morebut she rocked it! With all the noise and craziness of the holiday season, Cordella was polite and smiled at each customer she encountered. She was a shining example of what customer service should be. I have visited other UPS stores in the area and have been greeted by some pretty miserable humans. Not this one. Thanks Cordella for the kindness you showed today and for your hard work in getting an extremely long line served quickly. You should definitely be training other locations on excellent customer service!