This is two reviews in one, but they're connected…read more.. A few weeks ago, I was having trouble transferring my service over to the iPhone I purchased from the Apple Store. I'm a current Verizon customer, but am not the main person on the account. I'm on a family plan with my parents and my stepdad is the account holder. I walked in first thing in the morning and Justin was able to help me right away. My parents and I live in different states, so he sent my stepdad a link to give Justin permission to activate my new phone. It took maybe 20 minutes and I left a happy customer. Fast forward later, my parents were visiting me. My mom's iPhone was somewhat older and she was ready to upgrade. I called this Verizon store to make an appointment for my mom (because shopping for a phone can be time consuming) for the next week and Jonathan said he would take care of them. That morning Jonathan texted my mom that he was not going to make it, but that someone else (I think her name was Brittany/Britney) would be able to. I was a little nervous that he cancelled day of, but it was nice that Jonathan said he found someone to help instead. When I say Brittany/Britney, was AMAZING, I absolutely mean it. She upgraded my mom easily and even my stepdad too (who has been very stubborn about upgrading). She got them a great deal for their trade-ins and new phones. Additionally, my stepdad has been having trouble logging into his business account and upgrading our plan to unlimited. He has a Verizon consultant back where he lives, but they always said they couldn't do anything or they gave him the run around. She made this look easy. And the fact that we now have an unlimited plan, I cannot thank her enough! This Verizon store is super helpful and I highly encourage anyone to go to it.

I recently purchased a new iPhone 16 - cell phone from Ian and he was a very patient and…read moreprofessional representative so I give Ian 5- stars. But for Verizon, I'm giving four stars. The reason I gave Verizon 4- is because, I just moved into a different location within my complex. And now I'm not receiving a good signal. But at my old address when I was surrounded by trees in a L shape pattern I had a good signal. But now that I'm not around trees anymore, I'm getting less of a phone signal and I'm even closer to the main entrance. Why??!! Please help me Verizon. I need your help. Sincerely, Ms B. Bailey