Chandler stayed late to help me get set up and on my way. Not pushy, informative, and personable…read more Made it a pleasurable wait instead of a tedious one.

We have a Verizon business account with 8 lines. I visited the Glidewell Drive store to try to get…read moresome charges reversed and discontinued on several add-on plans that were added in error (by this store). The front line CSR took the first of my several questions to a manager in the back. He returned to let me know that they can add services at this store, but they cannot take any off. He told me that I can make these changes myself on the app or by phone to #611. I can make these changes myself by visiting competitors, which is what I am doing today.

A Masterclass in Customer Service: Jason at Best Buy University Drive…read more It's not often that a visit to a big-box retailer leaves you genuinely impressed -- not just satisfied, but floored. Yet that's exactly what happened during my recent experience at the Best Buy on University Drive, thanks entirely to one exceptional employee: Jason from the Geek Squad. From the moment I walked in with what I knew would be a complicated return, the atmosphere at this location felt competent and welcoming -- something I've come to expect from this store. But what happened next elevated the experience into something altogether rare. Jason, a manager-level team member sporting the telltale black shirt, took charge of my request with a demeanor and expertise that were nothing short of remarkable. My return involved two separate orders, fragmented refunds, and items that needed to be updated and addressed in different systems. Anyone who's ever handled a layered return at a large retailer knows this isn't a five-minute fix -- but Jason never flinched. He approached the entire process with an ease and professionalism that made something complex feel seamless. But what truly set him apart wasn't just his technical mastery -- it was his poise and customer-first demeanor. At no point did I feel like a burden, rushed, or confused. In fact, while juggling my return, Jason simultaneously managed to assist three other customers at checkout without missing a beat. That level of multitasking -- paired with top-tier communication -- is something you simply don't see very often. And just when I thought the experience couldn't get better, Jason took the time to walk me through the benefits of the Total Tech membership. As someone who works in partnerships and national engagement every single day, I can confidently say: Jason is the kind of brand ambassador you want representing your company. His breakdown of the membership's value wasn't pushy or rehearsed -- it was informative, tailored, and rooted in a deep understanding of both the customer's needs and the brand's offering. I signed up on the spot. While my overall experience at this Best Buy location has always been positive -- professional staff, clean layout, and fair pricing -- Jason's level of expertise set a new benchmark. In comparison, many employees seem siloed in their knowledge -- TVs versus computers versus mobile -- which is understandable in a store with such wide inventory. But it does raise concerns when the default response is "someone else handles that." With Jason, there was no pass-the-buck attitude -- just proactive solutions and ownership. This man has reportedly been with the company for eight years, and I would argue he's not just an asset -- he's the standard. If he's not already running the store, he should be. His approach embodies everything customers hope for but rarely experience: knowledge, warmth, agility, and results. If Best Buy is serious about delivering elite customer service, Jason should be at the forefront of their training programs -- because what he delivered today was nothing short of retail excellence. P.S. I may be mistaken, but I believe I also saw Jason performing a security check at one point when I was working with David at the register, just something I observed, this guy is exceptional and I hope Best Buy treat them like he is. He's the type of representative, who provides an experience to the customer that would absolutely ensure the customer is loyal to Best Buy (especially the university Drive location) and I expect to return regularly (as a new home owner and overall new resident to Burlington, NC!)

I recently purchased an Ipad from this location. The sales kid told me if I applied for a Best Buy…read morecredit card I would receive 15% off, however when i looked at the receipt it was full price. When I asked about the 15% off he had to ask another associate and he said I would see it on my first credit card statement. Well I received my statement and nothing. I tried to call customer service but couldn't get a real person. I went to the store but was told this was a rewards credit and could not be used against the purchase. I didn't want this credit card but 15% was a lot on a $700 purchase. Still have not received my rewards credit. I plan to cancel the card and never will shop at Best Buy again.

On 05/29/24 my Spectrum Galaxy S22 died. After reading store reviews, I scheduled the 1st…read moreappointment available for 10:40 the next day. I'm so glad I did. The reviews were unfavorable, but one review indicated the importance of scheduling an appointment, so I did. I arrived at 10:30 to a room packed to the walls with walk-in customers and ONE Spectrum employee trying to manage. I logged in at the kiosk and took the only seat at the far end of the store. At that point I noticed the screen above me. I was next for "scheduled" customers, but there were about 20 walk-in customers waiting. Sure enough, my name was called rather quickly and I told your Store Specialist that I came to buy the S24, but felt guilty looking at the waiting customers. Ultimately, I bought the S24 that day. A week later, I happened to be at a nearby store. I stepped in to see if she was there. She was. I said I stopped to get your name because I wanted to write a review. Her name is Sherida- and to coin a phrase she is simply the best! Efficient. Knowledgeable. Respectful. Courteous. Calm. These are all words to describe Sherida. You are lucky to have her! I've been a Spectrum customer for 4 decades since it was Timewarner. There's been considerable improvement with customer service, but if you are using the number of "scheduled" appointments to determine staffing, you are missing the mark. This place is ALWAYS packed with walk-in customers with enormous wait times. I hope you will give Sherida the accolades she so richly deserves and consider the customers you are losing by not staffing appropriately. As a consumer, if you plan to visit a Spectrum store, do yourself a favor. MAKE AN APPOINTMENT!! Maybe you will get someone as awesome as I did!

If I could give zero stars, I would. My wife had the worst "customer service" experience this…read moremorning. If the person that you're going to deal with is Jacob, do yourself a favor and wait for a different representative.

Brandon was so easy to work with! The whole staff was so nice and welcoming! Everyone was helped…read moretimely! Definitely made the dreaded phone store visit mush more pleasant!

After spending around 8 hours in person at two stores and three phone calls to customer service, I…read morestill do not have the watches that I originally ordered three weeks ago. I've been lied to, wasting my time and gas to employees who don't know what they're doing. My latest call to customer service, the manager hung up on me. Mind you, I wasn't raising my voice. I simply said that I would not be recommending T-Mobile to anyone because all that you do is lie, lie, lie.

After an almost stroke of my daughter spilling Kool-aid on my work laptop I located this business…read morein Burlington, NC. First I called and inquired about the shop ...told them my story. They said they do Free Diagnostic so I took a chance. I called back to let them know I was coming....To my Surprise the gentlemen stated "is this the Kool-Aid lady?" Thank You for the Great Customer Service!! Visited the business and they have a sign stating only 1 customer/group allowed in at a time. This was due to the extremely small space... no complaints. I'm just Thankful they recognize the Pandemic. They were able to access my computer and get me to my laptop very quickly. I received a call within 2-hours stating that they did everything they could however , my laptop is dead. Good News - They were able to recover all of my files!! Charge for file transfer $86...not bad at all. Highly recommend this business to anyone looking for any electronic repairs. RIP to my HP laptop however, I look forward to backing up my work /personal files on an external storage device. #LessonLearned...and my daughter gets her own laptop.

DO NOT GO HERE! F*** no! Even if your computer is…read moreunreliable, don't take it to them. I dropped mine off and was told it would be fixed within 24 hours. After three days with no call, I reached out--only to be told it would take a week. When I picked up my computer, it had a strange app installed that completely changed my settings, and the original issue I brought it in for came right back. Totally unprofessional and not trustworthy.

This is two reviews in one, but they're connected…read more.. A few weeks ago, I was having trouble transferring my service over to the iPhone I purchased from the Apple Store. I'm a current Verizon customer, but am not the main person on the account. I'm on a family plan with my parents and my stepdad is the account holder. I walked in first thing in the morning and Justin was able to help me right away. My parents and I live in different states, so he sent my stepdad a link to give Justin permission to activate my new phone. It took maybe 20 minutes and I left a happy customer. Fast forward later, my parents were visiting me. My mom's iPhone was somewhat older and she was ready to upgrade. I called this Verizon store to make an appointment for my mom (because shopping for a phone can be time consuming) for the next week and Jonathan said he would take care of them. That morning Jonathan texted my mom that he was not going to make it, but that someone else (I think her name was Brittany/Britney) would be able to. I was a little nervous that he cancelled day of, but it was nice that Jonathan said he found someone to help instead. When I say Brittany/Britney, was AMAZING, I absolutely mean it. She upgraded my mom easily and even my stepdad too (who has been very stubborn about upgrading). She got them a great deal for their trade-ins and new phones. Additionally, my stepdad has been having trouble logging into his business account and upgrading our plan to unlimited. He has a Verizon consultant back where he lives, but they always said they couldn't do anything or they gave him the run around. She made this look easy. And the fact that we now have an unlimited plan, I cannot thank her enough! This Verizon store is super helpful and I highly encourage anyone to go to it.

I recently purchased a new iPhone 16 - cell phone from Ian and he was a very patient and…read moreprofessional representative so I give Ian 5- stars. But for Verizon, I'm giving four stars. The reason I gave Verizon 4- is because, I just moved into a different location within my complex. And now I'm not receiving a good signal. But at my old address when I was surrounded by trees in a L shape pattern I had a good signal. But now that I'm not around trees anymore, I'm getting less of a phone signal and I'm even closer to the main entrance. Why??!! Please help me Verizon. I need your help. Sincerely, Ms B. Bailey

Professional, prompt, friendly service at a very reasonable price! I was visiting Greenville when…read moreGrandson's IPhone6 screen needed repair. Phone was repaired within 15 minutes along with a detailed explanation of the functions of inner parts which Grandson & I found very interesting. Highly recommended service!

Needed a cord. Pretty pricey but hey beggars right? Anyway it carries so little current there is…read morenet loss when on phone. What up with that ? Prob suppliers were skimping buy hey you sell you get responsibility.