This store just attempted to egregiously overcharge me to ship shoes I already had a shipping label for! It was bad enough that the sales associate attempted to charge me for over $25 in shipping materials (for a shoe box!), but then someone who appeared to be a store manager doubled down on the foolishness, defending the ridiculously high cost. When I informed him that the UPS store down the street has never attempted to charge such an amount, his response was, "We're a franchise." Yes, a franchise that unapologetically overcharges people. Duly noted. I took my shoes and went to the UPS Store on Colesville Rd, where I was charged...$6. Beware! Beware! Beware! read more

This is a great ups store, the best one I've ever been to. Service is fantastic. Staff and manager always both efficient & friendly. Has the feel of a local store rather than part of a big corporate entity. read more

The Customer Service is Fantastic! My representative is so knowledgeable, accommodating and ready to help! Please give Leonard a monetary award because he deserves it! read more

The UPS Store - My UPS Representative Leonard - Mailbox Centers Near Me - Washington, DC, District of Columbia

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Best UPS store on East coast and especially DMV because of Yani and Ethan especially. Super friendly, easy to work with and go by far way beyond expected to serve and help package all mt extremely odd shape and large Temu returns. Can't save enough except five that whole team a raise immediately!! Thank you all again for being the best at UPS! #exceptional read more

UPS store 7346 in Takoma Park never disappoints me. The staff there is always polite and friendly. Today's interaction was no different; the young man took a very heavy bag from me and packed it, which was very helpful. I have always had good experiences at this location and is very conveniently located to my home. read more

Not a bad place at all, provides a lot of useful services (shipping, shredding, printing, etc). But they need to improve their customer interaction. Walked in there and said "I'd like to print some more copies of a document you printed for me last year." The guy's response (I believe he was manager) was "We weren't even open a year ago." So I had to say "Yeah, but this was sometime in 2021, after you opened." His response SHOULD have been: "Great, thanks for your repeat business. Let's see if we can find the file in your system." After ascertaining that I had emailed them the file in 2021, and puzzling me by asking me "so you want to print some more" (which of course I had told them from the outset), he found the folder, I told him how many copies I needed, color vs black & white, single-side or double-sided, etc. Then rather than him walk just a few feet to the register to ring me up, he called out the order to a clerk at the register, who proceeded to ring it up entirely wrong -- had no idea how many copies I wanted. This whole thing was a relatively simple (very simple) order, so my experience doesn't give me great confidence in how they'd handle a more complicated print order. read more

I have been using this store since it opened. It's been my go-to, especially as an Amazon Prime customer. Everything is usually fast and efficient, and the customer service is always on point. I can't speak to the experience of others, but I visit this location often and am usually always satisfied. read more

I made an appointment online to see a notary. It was clearly confirmed online. I showed up 15 mins early and was told they'd be in for my appointment. Then I came back and was told no notary was coming in. UPS made no attempt to cancel my appointment or notify me. I wasted a morning on this. read more

Went for Notary. Agent was extremely helpful in reviewing documents and completing required signatures. Friendly and great job!!

I recommend this UPS store. The staff is very responsive and helpful. They also always greet you with a smile! Keep up the great job!

This is a new UPS store and a 5 minute drive from my home business. And a short walk from the Takoma Park post office. I am an online seller and I used to drive to the 14th St Monroe location, and sometimes even to the Laurel MD to drop off my shipments when I was running late. This UPS store is clean, with friendly and helpful staff. The Ground pick up is usually after 6pm so I have enough time to drop off my shipments. So glad to have a local UPS store now. read more

I had a visitor from England who left their laptop in my apartment. They needed their computer, so I brought it this UPS location for packaging and shipping. I didn't mind paying more than the cost at the USPS because I thought their expertise was worth it. I was sadly mistaken. The first mailing was returned because the packaging label was not filled out correctly by the store's staff. The second try did go to England, but there was a surprise tax assessment of $270 because the second label did not declare the contents as used personal property, as I had explicitly requested. So my visitor had to pay an erroneous import tax. Completely incompetent. read more

Good customer service. Great spot for Amazon returns. Appreciate the Saturday hours.

Sal was such a big help! He provided fast service and explained everything thoroughly! Looking forward to visiting this location again soon!

They are always fast, kind, and efficient. Sal was alone today and managed to help 4 people at once. He consistently ensure everyone is helped in a timely manner. He deserves a raise and a bonus. read more

This is by far the best UPS Store in my area. Worth driving an extra few miles for the organized store and great customer service! In a world where great service is hard to come by I thought worth taking the time to post this review! read more

I run a small business near this store and the folks who work here have always helped me out quickly and happily. I appreciate how well run the shop is and how attentive they are to my requests. Parking is a bit tough but that's not their fault. read more

It's great to have an establishment of this kind in the neighborhood, but it's really a rip off just for a basic service such as printing. They force you to rent the computer at $2 to self print and if they do it for you it's $3 plus print fees. I did not move forward instead I left and went to the DTSS FedEx to handle my business. read more

Don't bring your Amazon return here! When I did, they provided me with a receipt bearing an invalid tracking #. Amazon hasn't received the return (thus has not credited me), and the tracking for that # shows only that a label was created. I went back to the store to check on this, and the staff told me that the tracking # they give for Amazon returns doesn't always comport with the actual shipment of the package! Sometimes they aggregate a bunch of Amazon returns in a big container, and ship them with a different tracking #. Which is not provided to the customer. So how do I know if/when Amazon actually receives my return? I don't. The staff at this store told me to call Amazon, give them the dummy tracking # that is on my drop-off receipt, and Amazon would credit me. Obviously, this makes no sense. Amazon needs the actual tracking number to verify their receipt of the return. I spent over 1/2 hour on the phone with Amazon yesterday (THAT was fun), only to have them confirm this. Amazon's agent told me that this store's practice of consolidating returns & shipping them with different tracking information than was provided to the customer is most definitely NOT a permitted protocol. Amazon recommended that I file a lost package claim with UPS. Which, as it turns out, I cannot do. Because the tracking # is not associated with an actual shipment. read more

incredibly overpriced! I overheard an employee say that the reason they overcharge is because it is near embassies and so they charge like $175 for boxing a small package sending to LA. Insane! Avoid at all costs! read more

Best UPS store ever. The staff are super friendly, and they are incredibly patient with all of the Amazon returns. I've returned at least 20 packages here without any problem. They help with packaging, and they are always pleasant and friendly read more

Extremely helpful and very patient as we stumbled around trying to ship multiple packages.