Cancel

    Open app

    Search

    The UPS Store

    3.6 (32 reviews)
    Open 8:00 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

    2 More Services

    Scanning

    Shipping centers

    The UPS Store Photos

    Recommended Reviews - The UPS Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Ellen P.
    252
    27
    3

    4 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K 8.
    2
    45
    3

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    I've used this store twice to return Amazon packages. in the past week ! excellent service, in and out in less than a minute !!!!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    I had an issue with a package and the owner quickly took care of everything. Happy customer!

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Jeff L.
    59
    37
    10

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R C.
    0
    17
    0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of KC T.
    0
    12
    0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lisa b.
    11
    47
    0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    These guys are GREAT here! Always are polite, patient and just makes returning stuff to amazon a breeze

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Aldwin A.
    23
    162
    98

    10 years ago

    It's super close to my apartment. They have exceptional customer service and not very busy.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Noosh M.
    345
    358
    800

    10 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0

    10 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    18 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    On Saturday a week before Christmas, I came to the Waltham UPS Store to have something laminated.

    Mentioned in 2 reviews

    Read more highlights

    Verify this business for free

    People searched for Shipping Centers 1,490 times last month within 15 miles of this business.

    Verify this business

    The UPS Store

    The UPS Store

    (17 reviews)

    The staff was friendly and very personable. The issue lies in the fact that they really need to…read morelisten to their customers and their needs though. I sold an item on eBay and bought the shipping label via eBay itself. When I came to this store I explained that I needed help packaging the item and making sure it got their safe and undamaged. The staff handed me a bubble mailer. I specifically asked if it would be possible to instead provide a box with cushioning. I explained that this was an item I was selling and I needed assurance that the item would arrive undamaged in any way. The staff assured me "it won't get damaged." I voiced my skepticism however the staff seemed insistent that there would be no damage to the item. Sure enough, the item is being returned to me with photos of damage. I am now unable to sell this item now due to irreversible damage. Once again: the staff was very kind and personable: I'm only upset by the fact that they were so insistent/resistant to just provide a box. It has left me with the impression that instead of taking the extra steps to help provide what I was looking for, they just wanted to get the transaction over with asap and get on with their day. The experience has unfortunately put me off on this location and staff. I appreciate the "service with a smile" I truly do: but the professionalism unfortunately leaves a lot to be desired.

    They are horrible and unreliable. First they did not pack my package in-front of me and they said…read morethats OK and no worries. To the moment I am not sure if I got the packing I paid for! I let go because I did not want to delay others and I was not comfortable staying around in small store and making sure I am able to maintain distance. I was given a delivery date and took the fastest option as I was shipping time sensitive material and I mentioned that to the lady who was supposed to be helping me. Last I called today to understand what happened and since I went with USPS option though from their store, I am told we can't help you!!! Now the day it should be arriving to the destination, I track online and I am find the package is still in Boston!!!

    The UPS Store

    The UPS Store

    (59 reviews)

    I came to this UPS store to return something from Amazon. The Amazon app let me pick specific…read morelocations to return my merchandise. It specifically says no box or label needed. Just bring it and let them scan the QR code and you're set. I went to this UPS store location in Watertown this morning and it was not a good experience at all. I should've known, as it has never been a good experience in the past. The older lady there that helped me was surprised that I showed up with just the product (which was in the box - just not an amazon box). She had to check with her manager (older gentleman)...who came over with a tape measure and was like "we can only ship items less than 16". The box was about 17" and he made it seem like he was doing me a favor by accepting it. The lady proceeded to scan my QR code and was like "I'll have to mail it like this (without putting it in another box) and I hope you get your refund from Amazon. We are not responsible. This can get lost or stolen". I asked if she could at least tape the opening to make the package more secure, since she wasn't willing to put it in another box...she said no and reiterated several more times "I hope you get your refund etc". Whatever. Returning something shouldn't be this hard, especially when Amazon pointed me here with those specific instructions. There is clearly a disconnect. This UPS store is not about helping customers. Everything felt like they were doing me a favor, ugh! I would not go here again. I'd gladly put the item back in a box and go to USPS or something instead. I wouldn't have gone here in the first place had the app offered the Wholefoods return option - always a good experience there!

    I have never received as snarky and rude customer service as I did at this store this morning.read more

    The UPS Store - shipping_centers - Updated May 2026

    Loading...
    Loading...
    Loading...