I was visiting the area from out of state and accidentally brought my friends keys and a couple other items with me during my work trip. I located this UPS store nearby and had the greatest experience! They were able to overnight my items back to my friend in FL with a guaranteed delivery of 8:00 AM! They even helped me package the items to make sure nothing can break in transit. I wasn't aware of the pack and guarantee program the UPS store offers. The associates were able to explain that if any of the items got lost or damaged during transit, they'll compensate me for the items! It's a very clean and organized store. Whenever I'm in town, I'll be sure to visit this location! read more

First time using the service at this location. The gentlemen was very helpful in packaging the gift/plaque for my nephews graduation and made sure it would get to its destination in one piece. Will definitely come here for my shipping needs.. read more

I rarely leave reviews but I was on my way to work and decided to return an item at this UPS store. I didn't have a printer so the staffed ended printing it for me for a small fee. They offer so many other services as well such as notary and packing, thank you guys again! read more

Julian was very helpful and saving money on my shipment. I do like there personally and performance

I've been coming here for years, they're reliable, and make the whole process easy. This is a solid place to come for your UPS services. Friendly customer service, fast service read more

I have a mail box with this store for over 8-9 years, everything work well, then, since last month, I didn't get any mail, and I asked the store manager, Mr. Patel, he said that the UPS took over the store and now , with new policy , only one company for one mail box, that is fine, but I asked why they didn't put a note on the mail box to inform the new policy, he just told me that the new policy will not leave a note on the mail box. Anyway, I want my mails back, the only possible option is to paid extra $408 on top of a small mail box that I already paid $408 about 6 months ago, I am willing to to pay that money so I don't need to call the vendors or banks to resend the mails to me. A fee that is acceptable to me to save my time, and Mr. Patel told me that it will take 24 hours and they will release all the mail back to me. So, two days later, I went back to this UPS store for the old mail, Mr. Patel told me that all the mails were sent back to USPS. This is a fraud, I asked for the refund of the $408 due to failure of the promise service , but Mr. Patel refused, again, saying this is new management and new policy. read more

This UPS store is very close to where I live and the staff were very helpfull. Kenia was very kind to help process very large boxes of mine. I was comparing UPS with Other freight company. but No other company can beat their quote. a lot of parking spaces, located next to starter bros market, tons of good restaurant in the plaza. so If you liked to ship any goods and do some groceries and have lunch. this UPS store is absolutely the place you have to go. Thanks again Kenia and UPS for helping me out with my Shipping. read more

This used to be a good store. There is now a new ownership. I occassionaly went there to scan some documents and get them in pdf format and the previous owners charged 15 cents a page for that. These new people charged me $1 per page for the exact same service. I also had some small packages shipped to their store because it is more convinient to pick them up during my lunch break. That cost was $5 and they charged me $25 for the same small package pick up. The new owners have increased their price on these 2 types of services, 500% and over 600%. These are facts. I just paid these amounts. I will not reward this behavior with continuing to go to this store. read more

Horrible customer service, one of the lady working there just out right rude, no skill on talking to customers whatsoever

Convenient, fast, and friendly UPS store around the area! You're in and out! We come here because it's close to home and they are even open on Sundays. read more

Dante always so friendly and nice !!! Hardly ever a line always fast and easy!!! Very clean and everyone always wearing there mask and not with there sticking out!! read more

The employees are friendly. Dante was very helpful and provided the great customer service. I'm highly recommend this store to all.

Ive been to many UPS stores, but this one is by far the absolute best, if you want great customer service, come here and ask for Kenia, she helped me ship out a very important package at the last minute, she has a great attitude and always has a smile on her face, im definetly coming back to bring her a starbucks read more

Super helpful and made sure I was aware of different options available for overnight shipping. Great service like always, Matthew was super helpful! He helped me figure out the different times and price options available read more

Quick friendly and reliable. Amidst all the holiday craziness, the team was still able to get through the line quick and easy. No complaints and no long waiting times. New management = A+++ Thank you!! read more

Good! Great customer service and convenience was great. Not very busy and clean office

I wish I lived closer to this UPS store because it was so easy to get my package shipped! The staff was helpful and personable, too.

Excellent service. Appreciate the help Kenia and Julian offered. It is great they are open Sundays as well. read more

Very clean and professional store from top to bottom! Highly recommend conducting all matters at this especially particular location due to such exceptional handling and care all staff members, to include, all store associates maintaining the highest standards.I have been here multiple times for shipping, Amazon returns, notary signatures, etc. They have been nothing but wonderful and efficient. I highly recommend this business. Parking is easy too read more

I love this store! Every time I have to send anything out I make sure to come only here. They handle everything with care, are extremely kind and always professional. This last time I went in, Sarthi and Dante passed out Halloween candy to my kids and helped me with box sizes as I sent out my packages. Extremely helpful and always on top of their work! Highly recommend if anyone owns a small business and sends out regularly! read more

Always a disappointment when I try to rush packages but then came across this UPS store in Walnut. A+ for customer service, efficiency, and fast service. Though line was long but I was in and out in a flash. Very helpful. Also it's quiet a drive from my place but this is def my new place to drop off packages and other services I need to do. It's def worth a visit and it won't disappoint. Worth every penny. read more

I went to this UPS location this evening with a bunch of Amazon returns. Julian greeted me with a smile and a friendly hello. He never complained about all of my returns. He was quick, efficient and knowledgeable. I would definitely recommend using this UPS store. Plenty of parking and service with a smile!! Thank you Julian!! read more

Briana and Tatiana were both very helpful. I had my fingerprints done and they were efficient with excellent customer assistance. Thank you I will return for anything else I need. I highly recommend this store. read more

I do a lot of shipping with different carriers every week and anytime I stop by here everyone is always very helpful! They answer any questions I have and process my shipments with a quickness! read more

Caley was Amazing and answered all my questions and helped me out getting my package shipped I'm so thankful you guys are the best

Amazing!! Amazing!! Amazing!! Great location and even better customer service.. had to ship a huge item and Sarthi was absolutely accommodating and knew exactly how to package and ship a guitar . Definitely recommend his experience and expertise in shipping!! Thank you Sarthi for all of your help. read more

This location is my new go to, for all my shipping needs. Friendly and knowledgeable staff with great service. Only place I'm trusting with my precious cargo from now on read more

I went to this location because I needed to ship out a package and the workers there (Kenia, Briana and lily) were so helpful and so nice throughout the whole process! I will definitely be coming back thanks to them. read more

This review is long overdue. I am lucky to have this UPS store nearby. If you have to drive the extra mile to go here I strongly encourage it! They are welcoming, fast, and courteous. They go the extra mile and don't charge you for it! I can say with all honesty they are so accommodating and generous here. This is definitely the place to go for all your shipping, printing, packing and copying needs. The list goes on and on, but I can't say enough about their customer service. They are number one, and I appreciate it!! read more

From The Beginning, I've Seen Mark Lift This Store To New Heights With Exceptional Professionalism; AnD, A Welcoming Atmosphere. Mark Has CreateD A Well-Functioning StanDarD That ExtenDs To The OutsstanDing Staff That I've Met That IncluDes Sarah, Matt, AnD Ryan. Mark Has Been A Strong LeaDer; For This Business; AnD, It's Been Fantastic To See How Well This UPS Store Now Functions. I Highly RecommenD This As A Place Of Business For Any UPS Store Services . read more

BEWARE!!! Incompetent employee. Failed to remove stick seal and close my envelope with 11k cashier check and documents. Bank has to do a 90day hold. Caused me a massive headache alot of unnecessary time waisted. Reached out to management and they offered to refund my $4.63! Thanks for nothing. Will NEVER EVER use this company again. Place is a joke! read more

The UPS Store - This is how the recipient received the envelope! Would of helped to remove seal and close the envelope. - Shipping Centers Near Me - Walnut, California

Went into this UPS service store and was really surprise at the amazing personal service I received from Reps: Julian and Kenia. They both stopped immediately what they were working on in the back office to help me with the mailing and handling of my packages. i needed a box, and mailing lable which Julian measured my items for the right fit box. Julian and Kenia were both very nice and profession. I was in and out of there in mins. I am very happy with the personal service That I received. They wern't too busy for me a "Senior Citizen". Cheri B. read more

So so grateful for the new management. It's hard to find UPS stores that are open on Sundays, specially where I live. With my busy school and work schedule, Sundays are the only days I have for drop offs and with this location being open on Sundays it makes my day off 10 times better. Sarthi, the manager and his team are doing a wonderful job taking care of their customers and putting their needs first. Thank you! Will definitely be visiting here again. read more

I never write reviews, but I feel the need to write this one. Sarah is an incredible person, extremely kind, and very helpful. I had an urgent shipping need and she was so nice in helping me figure out the most economical option. Possibly one of the best customer service experiences I've ever had, and I'd just like to thank Sarah again for her help. Turned my whole day around! Also shout out to Winnie the Pooh. read more

Maria is kind, sweet and multitasking fast ! This is one of the best UPS stores in the area.

Best UPS store with great customer service, Julian, Matthew and a Blanca are very helpful and Alway super friendly, sometimes I came in the store with a huge load of packages to ship out less then ten minutes before 7:00 pm( they come at 7), they never seem unhappy or rushing, I couldn't appreciate them more and I recommend this store highly!!! Keep up the good works guys! read more

Nobody likes to go to the UPS store, right? So when I can't avoid it, I go out of my way to visit this particular location. Matthew and everyone on staff is friendly, polite, and actually care about their customers (unlike most locations). Thanks for the awesome service! read more

Last week I needed to ship something to Canada, it was my first time using UPS to ship something. Ryan and Dante helped me ship the package, they were very thorough in explaining everything to me. Package got there on time and I'll be coming back for all my shipping needs! read more

This location is under new management and when you first walk in you can already tell how different it is. They are doing an incredible job! Super organized and clean and the staff and so helpful. 100% making this my go-to store!!! read more

I recently had to make pamphlets, and Caley was so professional and helpful. She went above and beyond to make sure that the job was done well! I really appreciated her help! read more