I found the need recently on more than one occasion to visit this business. It started with needing…read morea notary and also faxing and mailing. Every time, no matter who I worked with, they were professional and polite. Their prices were actually better than bigger chain stores. Definitely recommend.

Went in to rent a private mail box. Staff was friendly. Great service. Highly recommend!read more

This is the easiest process I've ever been through from start to finish I was perfectly taken care…read moreof ! the least intimidating process a well. very sweet and professional service from Dhanushka both times I've been in here. I appreciate your kindness and effortlessly helpful nature. The only place I ever want to take my mail to ! (:

I have to regularly send packages overseas to Bangladesh and Dhanushka has been a lifesaver! I can…read morehead over there, he place the documents in an envelope and type up a mailing label after verifying my address and then send me a text when the envelope has been picked up by DHL. This level of customer service is hard fo find and worth every penny for the important documents that I have to send overseas. I trust them to handle this important job. Dhanushka is so helpful and kind and I feel lucky to have found this mailing office.

I see I am not the first person to to dissatisfied with FedEx. To that end I will say that Fed Ex…read moredoesn't care about their customers and the company has zero customer service skills. I will never recommend them as a shipper because they will not make sure your package gets where it needs to go. They will lie to you and claim to help you, then they won't. They will run you around AND when the pressure is on they will not do the right thing to make sure their customer is taken care of.

I have never written a review before on Yelp but the patronizing service at this place is one…read morething, however, the fact that they're not open on the weekends and close at 6pm at the weekdays? Unbelievable. Essentially this is a Fedex for boring housewives who have Etsy/Ebay accounts. FedEx Office for the most mundane/boring/nonprofessionals in the area. Why did they spend money on a FedEx franchise? They should've opened a mom and pop copy store and sold key chains and homemade doilies.

One of the best Fed Ex locations. Their customer service is excellent compared to other locations.read more

The people at the print help desk so helpful! They were…read moreknowledgeable too. Helping me make the best decisions for my project at the most cost effective prices without compromising my print vision.

Great service!! Everyone there is super helpful. I've been there a number of times and I've always…read morehad a great experience. This time I went in to get some information about shipping something UPS and explained that it was table that was still in the box, and heavy. I asked if it can be shipped there, and if so, would someonebe able to help me bring it in and the young man said yes. Upon returning, I was helped by Alejandro, I asked if he would get the item out of my car and he was happy to do so. The staff make it easy to ship something, they are helpful, and quick. Alejandro also asked if there's anything else he could help me with and if there was anything else I needed.

Best place for boxes and shipping services !! Jesus was professional and knew exactly what I needed…read more!! They gave several employees so no wait time ! They want to get you in and out ! The selection is awesome you can ship anything any size!! They give you options on shipping cost which makes you feel confident they know what they are doing !! Hurry get down there it's almost Christmas time !! Ship you gifts from here you won't be disappointed!! Better than the Post Office !! Value is there concern and safety for your packages!!

This UPS location has the best employees. They're friendly, kind and helpful!…read more Luke and Daniel just help me with returns and packages. Both of them friendly, smiles on their faces, very helpful! Thank you both!

Leadership lacks accountability and sets bad example for her team…read more I went in during a slow shift on a weekday to inquire about a package I dropped off. Jillian's (the manager - unfortunately) only response was that drop off packages are "out of their hands," and her attitude grew increasingly rude when I tried asking about who I could go to for information. Instead of giving me resources or actually helping, she only seemed interested in acting like stuck up a high school mean girl. GROW UP. Set a better example for your young employees, who no doubt will leave the store and actually pursue a career. I was back the following week and asked an employee, Charlie, for advise and he was able to give me a phone number. I got my refund and found my package thanks to him - stars for him and him only!

I had to get a package off to one of my sons who lives in South Carolina and so I was told by…read moreanother FedEx that this one could get it there on time. One of my sons ran in with me to get it off and tried to figure out how to get postage on it ourselves. Sherri saw that we were struggling and cheerfully came over to help us. She showed us how things worked and got our package taken care of and shipped off. She was so nice and very very knowledgeable. The postal people work so very hard. She made a rushed , hectic time of it into a pleasant paradise. The store was very clean and items in the store were reasonably priced. I love this fed ex. They have restrooms that are very clean. Also they have tables in the back if you want to sit down and plug in your laptop and wrap stuff. It's nice. A little like a library.

I've been going to this UPS store for 5 years. They are rather busy, but never had much of an issue…read morebefore. Today I went to ship out a package and was curtly told to show my Driver License. I said no. I was then told that was their policy for the past 4 years. Funny - never asked me before. I took my package somewhere else & shipped it out. No Driver License required. SMH

Hard working family business...always a smile and hello 5 star service 100% happy been here for…read moreover 5 yrs !!!

They can't help you ship something with the QR code and the guy barely understandableread more

Very simple and easy! Printed out the return page, taped up the box and brought it in…read more I love the sliding glass doors so I can walk in easily, with 2 hands on boxes!! Easy to found, large parking lot next to AT&T and behind Yamatos. You can package here, print etc. they will help, workers are friendly! I was in and out of there in a few minutes.

I am writing this to provide feedback regarding a negative customer service experience, I had today…read moreat the Stevenson Ranch, FedEx Store. Upon entering the store, I approached an employee at the counter to inform them I was there to pick up an order. The employee, an older female, did not greet me. Instead, she asked abruptly, "What do you need?" When I stated that I was, "Picking up," her response was to repeatedly say, "Picking up what," with a very negative and dismissive tone. She did not ask for my name or the order number, which prolonged the interaction and made me feel unwelcome and disrespected. I believe this employee's attitude does not align with the standard of customer service your company strives to provide. The interaction was brief, but the lack of basic politeness and professionalism was surprising and disappointing. I trust that you will address this matter to ensure that all customers receive a more positive and respectful experience. I did want to mention my order was done to a high standard, however the customer service could use some help.

Very unprofessional- had an appointment at 5:30 pm and I came to the location just for the office…read moreto be closed? I called over 10 times and there was no response. The office emailed me an appointment confirmation all for them not to be here!

Erin Represents this Castaic Business with 5 service now…read morethe reason why this is true is as follows: 1) I'm getting older I forgot my readers and she read every line of this very important fingerprint form for me 2) do you think rolling fingerprint is easy? Alaska is crazy. They make you go old school and Erin, has that magic touch to get that right print. I'm doing a nursing contract. I'm broke because i party like a rockstar and I need money fast without her excellent service. i will have to borrow money from my friend again. It's good to have friends. It is a harvest moon tonight and i wish for Erin & this company continued success/good fortune Shane