Polite, efficient, and very helpful PLUS great business hours and easy to get to location!

This UPS store provides outstanding service. I am disabled. They come out to my car and get my Amazon returns. They know precisely how to how to deal with the returns. A special thanks to Taha and Muya. read more

Rudest people I have ever meet. Please if you are the owner of this store speak to these people on the proper way to speak to people. Every time I leave this store I leave mad because of the way these two ladies speak and act. read more

The UPS Store - Rude 1 - Printing Services Near Me - Tucson, Arizona

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This has to be the strangest UPS store I've ever been to. Several times I've gone there with large packages and have struggled to open the door. This last time there were no other customers but 3 employees sitting there watching me. No offer to help me. Once I managed to open the door and get inside one of the ladies said that the door was broken and someone had even cut themselves on it earlier. Then she laughed. I said yes it'd really hard to open the door especially with large packages. I can't believe they just sat there. This has happened on more than one occasion. What lazy employees! read more

UPS #2835... In OV Walgreens Shopping Ctr on Oracle and RVB. They are great here for just anything you have to do. They are helpful and patient. I shipped a forgotten medical device to MI that my neighbor needed. Overnite shipping.....this store helped w/ the whole thing......correct address.....proper description and packing. The item arrived WELL after overnight.......He had to have intervening treatment. The store helped me issue a complaint at the tardiness of the shipment. UPS reimbursed us about 3/4 of the cost. V V nice. This store goes out of it's way to help any of us. Suzy...I think is the owner/manager. THANK YOU!!! read more

I had several documents to sign requiring a notary. This location was very efficient and friendly. I have been back a few times and experienced the same prompt service. Really like having this store in our neighborhood. Thank you!! read more

This was my first visit to this store. Shahina Khan the owner was very friendly and helpful. She took the time to explain their services, including document shredding. They also have a large selection of greeting cards. They are located less than 10 minutes from my home. Parking is easy and the shopping area is clean and well maintained. read more

This is a weird review. The UPS Store helped me mark a few things off my little list of love but I can't say that the customer service was pleasant. The lady behind the counter was busy behind the counter when I arrived and didn't acknowledge me until I said hello. She said that she'd be with me after she finished whatever task she was working on. She wasn't pleasant but I was thankful that they were there. Maybe she was having a bad day or maybe this is her personality. Either way, it would be nice to feel valued. read more

This is my go-to UPS store. This review is less about the store and more about an individual at the store. If you've been here you know they are a tad focused, but helpful when needed. But you also may not have had the dis-pleasure of having an obnoxious little guy in a beret assist you. Avoid him, he will just leave you frustrated and/or angry. Note to management; re-Train the guy or give him the opportunity to work elsewhere. He is not an asset to your fine store. read more

UPS service centers are fast reliable and efficient. Most of all they give you truthful tracking. Much better than Fed Ex.

They lost my package I was mailing from southern Arizona to Southern California and not helpful in refunding me. It took almost two months and a complaint on BBB before they paid the insurance I bought and the $98.00 to pay for shipping. read more

Amazing people!!! I just want to say my husband and I have been customers here for 16 years. We've gone through the owner changes, corporate taking over, and finally the current owners bought the store. Let me tell you that the owner, her husband, and her lovely employees are all very helpful and pleasant to deal with. I have to wonder if some of the other reviewers even went to the same store. The UPS store owners/employees (past and present) have always gone out of their way to be helpful. They always greet us and try to make things as easy/inexpensive as possible. I would recommend them to anyone. I think the bad reviewers were looking for something to complain about because their comments are completely opposite of anything we have experienced there. If I could give them more stars I would!!! read more

Be careful with shipping items with this store. I dropped off three Amazon items for return: One that I've packed in box with label adhered, two items for the UPS store to pack and ship. The pre-packed item made it to Amazon and I got my refund. The other two items (according to UPS tracking) NEVER even made it out of this store. Called UPS to file a claim. UPS confirmed they were lost but will not reimburse me stating that the shipping contract is with Amazon, not me. Amazon hasn't refunded me since they are waiting for the items. During this COVID-19 time, Amazon is not answering phone calls or taking emails for me to discuss or explain. So, I am SOL with over $50 for the two items. I would not ship out of this store if I were you. read more

UPS store #2835: Not reliable, not friendly, no Customer Service, no acknowledgement when your the only customer in the store. One visit the only man working is the store had great customer service (eye contact and introduced himself), although I would suggest he relocate to a job where his skills will be more appreciated. 1st Clue: When it took the woman behind the counter at UPS #2835 tried several times to get our email address correct on our new mail box claiming it was not valid! We should have left then. 2nd Clue: Another time, when the women behind the UPS #2835 counter refused to process our Amazon return because it was not wrapped, when the Amazon return form said we didn't need to wrap it! 3rd Clue: Another time, when the UPS Store lost/misplaced our Amazon return. This caused us to be denied our refund. Manager, Susie, told us to contact Amazon and tell them we had a receipt. But there is no way there is to contact Amazon to explain that we had the receipt. The manager, Susie, was really customer focused, ha, ha! When the manager refused to locate the lost package that her UPS store lost. Note: according to online tracking, both Amazon and UPS, it never left the UPS store #2835. Bad day or not these events where over several different days. read more

What a great store!! Suby helped me with shipping two boxes, one which she had to wrap as it was an odd size. We have been to this store several times and the employees are always very helpful and knowledgeable. Thank you for your great customer service. read more

Everyone who works in this store is professional and sociable. I've had a mailbox there for over a year so I'm in there all the time. Always have a great time when I go in. read more

Bad service bad attitude. Was not greeted upon entering the store and while there were no other customers and 2 employees on duty, they made me wait for about 10 minutes because they were busy finishing some other duties. At a minimum they should have greeted and had a good attitude. I have been here 2 times and both experiences have been sub par. Only use this store if you absolutely have to. read more

Not pleased at all. Dropped two returns to Amazon off at the same time. One return shipped and was received by Amazon two days later in Las Vegas. The other, is still pending shipment FIVE days later. I called UPS to ask about the tracking, and they told me I needed to contact the UPS Store that I dropped it off as it was not in the system (even though I had a receipt with the tracking numbers for both packages on it). I called the store and was given the run around on the phone as they tried to explain that the item was in a "Consolidation Container" that they wait until full to return to Amazon. Well... that is great, but how long does it take to fill it? My return window could run out before it gets shipped at this rate. Anyway, they could not explain why one item (Micro SD card) was shipped and the other item (Micro SD card) was not. But they assured me that it would go out the following day. Two days have gone by now and it is STILL pending shipping, which means it still is at the store and may have been lost at this point. The Amazon return through UPS is a great concept, and usually works well. Not this time and NOT at this location. Very disappointing. read more

I will never use this UPS Store location again. Having used it three times in the last six weeks with the same result, I'm done with this place. There are two women who could be sisters, that appear to own the place. They are horrible to deal with. They act like it's an imposition to wait on you. They have no idea or don't care what customer service is. I have seen two employees, one an older lady and the other a younger man, who are pleasant and seem quite nice but you take your chance of getting one of them or getting one of horrible women I mentioned first. read more

Do not send your money here. I did 5 prepaid packages and the really snotty woman was upset because she "wasn't making any money and doing all the work". I had the pre-printed shipping labels, the boxes fully packaged, and I carried it all in. So all she had to do was scan a barcode! I can't believe how rude this woman was. Additionally she never even greeted me upon entering and used a trainee as the excuse. read more

Yesterday, we took a 30 lb. box of Meyer lemons to be shipped to a friend in Seattle. My friend wanted her corporate UPS account billed. Suby and Cindy informed us that unless we were signers on the account the transaction could not go through. However, they attempted it anyway for us, multiple times, only to get an invalid message. They then waited while I called my friend and she attempted to generate a label from her home to email to the store. That didn't work either. Because my friend was not at her office (closed for Martin Luther Day), the label could not be generated from her home computer. Suby and Cindy then offered to let us leave the package with them so we would not have to come back the next day and they would ship it for us when the email label was generated from my friend's office. As a courtesy, they phoned this afternoon to let me know the email label came through and the package was on its way. That's super service! Thank you, Suby and Cindy! read more

I will never go here again. I had a package all ready to go with a return label already on it. I just wanted a tracking receipt. I felt harassed when the lady kept asking me what was in the box and is it packed in a way that it won't break. It was a company computer. I had just received a new computer and used the same box as I've done before to return the old computer. Packed nice and safe. I had to tell her several times it will be fine. I also had a small box with a tea infuser in it. Very small box. The lady kept asking over and over what is in the box. I kept telling her and then finally just opened the box and showed her. While this lady was "helping" me she asked for my phone number, I gave it to her. When my name didn't show up she questioned if it was the right number. I ask her if they keep that info, I also told her that I have only shipped once before with them a long time ago. She was not having it, she was persistent about my name and number as if I gave her the wrong information. Then I ask how long do they keep personal information, she said two years. I told her that I have not been there for two years. Then she ask my address, as I start giving it to her she looks at the customer next to me and said "can I help you" she totally interrupted me. The customer told her yes you can help me after you're done helping her. As I was giving her my address again she starts talking to her coworker directing him about packages that were dropped off. This lady was so scattered brained, unfocused and look like she has not slept in weeks. The icing on the cake was when she charged me $10 for the small package. I could have driven it myself for that cost. Never again!!! read more

If I could give zero stars I would. I wrapped a shoe box return in brown paper and fixed UPS label on box. Woman on desk said they don't like to mail paper wrapped boxes which I now get due to possibility of tearing with label. She proceeded to try and sell me $6 box and was upset I was taking risk. She then roughly tossed box and told me she doesn't make money from me dropping off box. read more

I needed to drop off a pre-paid return package, due to a shipping error by a company I recently did business with. I was in and out within 60 seconds. The employee (a young woman) greeted me with a smile when I walked in, even though she was with another customer. She was efficient, polite, and well-spoken. I would gladly become a repeat customer. read more

I have been a box and printing customer for 17 years and continue to have a Great Experience!!! Thanks you to owner & staff for always helping this loyal customer. I don't know what I would do what out your professional expertise and kindness. read more

My experiences there have been decidedly above average! I do quite a bit of shipping , plus business scanning, special mailing and notary services. My only criticism is that some of the trainees seem to take quite a while to catch on, but everyone is very nice and accommodating...perhaps the last reviewer did not understand that comments made were tongue in cheek?? read more

I have been to this store one other time & did not have a great experience, the owner is very pushy & she hovers over the other women like no other, the women I was working with was doing great, however the owner was aggressively butting in when not needed, she was even trying to add in things I was not asking for I did not appreciate that so I left. That was a complete turn off & I haven't been back since. I did read other reviews on here & on Google to see if it was just me that had a bad experience & from the looks of it, it's not just me. In my honest opinion the staff is not the problem, the owner herself is the problem. However I do believe in second chances and WOW!! This time around I had a wonderful experience here, I went Saturday the 11th of February 2017 & the women there was an absolute doll! I was looking for a price quote on shipping some valuables. She was extremely personable with me, she was interested & she hit every single point dead on, she even took the time to pull some boxes out & walk me through every step on how she would pack my item's. Very knowledgeable I might add, she answered every single question & concern I had. She made me feel comfortable & confident that my item's would be in good hands. She definitely exceeded my expectations. read more