Friendly and helpful service! Always polite and respectful…read moreof requests. Helpful. Appreciate the kindness of all team members.

Twice, I have arrived at the store just after 8 am, when they say they are open online and on the…read morestore front, and have found the store to be closed. Both times there has been nobody inside and no cars in the parking lot looking like they are about to come inside to open the store. This is frustrating when the early morning is one of the only times I am able to run errands. This problem is unfortunate and is what caused me to take off a star. Though, I still think highly of this UPS location, as it is incredibly efficient, friendly, and helpful with all of their customers. I frequently come in for Amazon returns and am always in and out in less than two minutes.

Always fast and helpful hence I make the treck across town to this location. Best service and…read moreefficient and helpful staff make it worth the trip every time

These guys are top-notch. Great service to every customer all day every day…read more They are accommodating, they go above and beyond to help sort my challenges. What a value to this community.

I've been here many times. It's usually a quick errand I need to get done in between other things,…read moreso I'm trying to get in and out as fast as possible. I've always had good service and never felt rushed or that I was inconveniencing the employee on shift. Employees have been pretty helpful when I felt like I was asking a dumb question. I also appreciated the service they gave my mom when she was having email issues. No attitudes. No rush. Didn't make her feel like she should already know. I appreciated that the most.

Great store. Great service. People are always friendly and ready to help! They have everything…read moreyou need to ship.

I went in today to drop off an item. I did not read the directions clearly but the woman helping me…read morewas willing to help and tape up my package. However, please note, that tape adds up and she pays for that, not the company. While she was a sweetheart and helped me out, she does this all day long. That tape adds up. If we read our directions she wouldn't be paying for tape. As a community we should be supportive and kind. She was that to me, but next time I can at least do my part. Thank you again!!! Your kindness made a difference

Did not have a good experience here which is disappointing because I have been a long time UPS…read morecustomer. I have a complicated situation and rather than trying to help or listen the lady at the front desk kept repeating that she couldn't help me. She then said my package was refused, which it never was, and returned it to the sender. She decided to lie about my package, which was an expensive and important package. I am a 20 year old college student living alone, in between housing so I do not have my own address right now, I needed to get this package as it as a phone so I can communicate with my family. I cannot believe she took the liberty to send it back to the company and say it was refused, when it was not. I would recommend other UPS stores, as I have had positive experiences with the ones in Tucson until now. Very disappointed :(

Conveniently located in the strip mall. I can't believe how quickly and professionally Jose handled…read morethe long line of patrons. I needed to make a deadline before the last pickup and the long line of patrons were handled in less than 10 minutes. I haven't mailed anything in a few months but this place was slightly pricey compared to the post office. One must pay for convenience.

I was in the area for a dentist appointment, and this was conveniently located, so I stopped in to…read moresend a box to my sister. The line moved quickly. I was shocked to hear it was over 30.00 to send a box to Pennsylvania. They had told me it would be more than 70.00 if I were to send via the post office. I find that very hard to believe, but I shipped it anyway. Hopefully it arrives when it's supposed to. The store is a bit hard to find as it's off to the right end of the strip mall.

This place is BUSY. My friend who has ALS, buys all kinds of stuff she doesn't need. Her…read moredisease has progressed where she can no longer drive. So I am the return queen...(for things I never bought). lol. Every single time I have been there, the staff are amazing. I sometimes have no idea what the protocol is, and they have never made me feel like "look old woman, get a clue" lol. I have been to other locations around town, as I was a runner for my bestie who worked for UPS. I know the different stores , and the different personalities. I say to the owner of this store. Well done.

I was turned away for not having my returns in a return package because it's from TT shop. Almost…read morepointed out to the supplies in the store. 1st time here never returning. I drove to my closest UPS Store no issues with my returns and no need to have in a return package. I'm pretty sure they just do their own rules to make $ but not right when other UPS stores don't do that.

Wow best service ever. I was in and out within 10 mins or less! The gal with pink hair helped me…read moretape my box and had my package ready to go very quickly.

On 06/28/26, I went to the UPS store on 1645 W Valencia Rd. to return an Amazon purchase. I walked…read moreup to the front, and an older woman, whom I later learned was Melissa, the store manager, helped me. While assisting me, she seemed bothered, irritated, and very impatient. I felt very uneasy, and that she strongly needed training in good customer service skills. Because of this bad experience, I do NOT recommend this store and rate it with 1 star. In the future, I will gladly drive to a farther store where I can get good service with a smile.

This is my usual go to UPS and they are always friendly, helpful, and fun. Love Rafael! He is my…read morefavorite! What a great UPS!! Highly recommend.

I come here all the time to mail packages and everyone is so friendly. Emily, MaryLee, and Doc are…read morealways engaging and kind. During my last visit, a customer came in after losing her car keys, and Doc went outside to help her search the parking lot until they found them. Exceptional service and genuine kindness.