Wow best service ever. I was in and out within 10 mins or less! The gal with pink hair helped me tape my box and had my package ready to go very quickly. read more

On 06/28/26, I went to the UPS store on 1645 W Valencia Rd. to return an Amazon purchase. I walked up to the front, and an older woman, whom I later learned was Melissa, the store manager, helped me. While assisting me, she seemed bothered, irritated, and very impatient. I felt very uneasy, and that she strongly needed training in good customer service skills. Because of this bad experience, I do NOT recommend this store and rate it with 1 star. In the future, I will gladly drive to a farther store where I can get good service with a smile. read more

I rented a PO Box at this store for 6 months. This is a very busy store! I've interacted with every single one of their employees and have to say I am thoroughly impressed by how nice and helpful every one of them has been. Not only that but they are all very hardworking, at least through the lens of a customers who has been in this store 50+ times over the past 6 months and watched them hustle. I don't write a whole lot of reviews but whomever owns this store should know they have a really great staff. The PO Box service was flawless and I would use it again in a heartbeat over going to the government USPS. read more

We went for fingerprinting. We showed a foreign passport, to which Melissa said, "we don't take those " I asked to see where it says they don't accept foreign passports, it actually says they do. Employees should know what they are doing before they tell you no read more

We have had a mail box at this UPS store for over 20 years. The staff there is incredible, they have become part of our extended family. The place is always busy but the staff ALWAYS has patience and are courteous with the customers even when the customer is 'snarky'. We are grateful for them and the hard work that they do!! Thank you to Melissa and the staff!! read more

Vanessa gets -1 star. She is loud, and she completely ignored me taking another gentleman that walked in 5 minutes after me. She laughed when I told her I was next in line. I think she was jealous because I parked my new Tesla in front of the door. Don't go here unless you look and act ghetto. read more

Tatyana was wonderful and helped me every step of the way. DJI sent me a QR code and I had a hard time getting it off my phone. She was very patient. Thank you Tatyana! read more

UPS Store #3722 1645 W ValenciaRd has bad customer service partially on manager Melissa. She said they were really busy and can't answer my call nor call me back. I sent medication 2DA. The girl told me it would get to destination on Wednesday. It arrived Thursday. She blames the UPS driver for not scanning in my pkg on Monday. Medication had to be repurchased at $300. All I was asking Melissa for was my $61 for shipping ONLY because the girl said it would get there Wednesday. I asked the pharmacy, I asked the air pickup time before sending. If not, I wouldn't have shipped it. Melissa told me on 3 different occasions she'd call me back and I was the one who had to call. I asked to speak to Jeff Day the owner. Which they lied prior and said his name was Jason. Instead she disconnected my call. I'm still waiting for Jeff to call me. She has my number but decided not to call me. Don't ship from here. They are a bunch of crooks and from Melissa she says, "We are really busy." read more

The UPS Store - 2DA dropped off to ship 11/27, UPS 800# said no same day pickup scan, location scan made 11/29, pkg del late 11/30. - Printing Services Near Me - Tucson, Arizona

Walked in asked a question, no hello , smile. Then the girl went and got someone else to help me. The whole time no one said hello or smiled . Why would one go back? To be treated rudely? lol They can keep their bad ways read more

Great service ! Just feel so bad for the girlies in there, their AC don't seem to be working and I couldn't even handle it the 10 min I was in there. can't imagine what that feels like all day in there, whoever owns this store get them an AC !! They're always very helpful and it's always packed in there as well, the heat be making people cranky. Customers would appreciate it ok read more

Went for scanning, printing, and copying services. No wait, and the employee was super helpful. Think I paid 26¢ for two pages. Definitely recommend for printing services. read more

I've been to this UPS store before, but this time I didn't get any help. I muttered "pain in the ass" under my breath,. The young woman at the counter said you're "A pain in the ass". The supervisor did nothing. They are probably related. read more

very bad not helpful they supposed to help for my fingerprint but they didn't help me at all

Service with no smile. Customer's we're not greeted and employees look bothered. Very unprofessional.

I never said Melissa lied to me. The girl at the counter/register who took my package lied to me. She said my package would get to destination on Wednesday. Your employees need to stop saying "it will" get there on the specific date. If register girl had not said those words to me I would not have given your crooked store my package nor my money. My issue with Melissa is she doesn't have the courtesy to call a customer as she promised. she's busy standing around looking like she's working. But again it took you practically 1 month to respond to me. So now I get it. So why don't you take Melissa to a nice dinner worth $61 and tell her I said she's welcome it was my treat! Or better yet update your cameras to add audio. That will help you actually hear what your employees are telling your customers. This story has been reviewed 500 times all is good. read more

Everyone is always super friendly and helpful. The line moved fast and the service is above and beyond.

I will be heading there on Monday to get a shipping tube for some precious prints that I don't want crushed on the trip. . The ladies in this store, are always helpful. They have anything..........and with a smile!!! read more

The UPS Store - Very helpful staff - Printing Services Near Me - Tucson, Arizona

As a millennial, I am TERRIFIED of mail! I avoid sending packages myself it's so intimidating. I get nervous and screw it up. Buuuuut I tried anyways with my ten Christmas packs for family. Trying to sort out every address not totally understanding how to do it all. **Melissa saved the day! She was kind, patient, professional, and really made mail way less scary for me. She never hurried me or made me feel less than for obviously being a green horn at mail. Really appreciate her! Going here from now on! read more

I would like to thank all the ladies that work at this location for always be professional and willing to help. Every time I go in the store they are always happy and in good spirit. They are the most pleasant work I have deal with. the best I met out of all UPS stores that I done business with. read more

The UPS Store on Valencia Rd is amazing! The staff is friendly, fast, and very efficient. The store is always organized and very clean! Melissa and her team work very hard to keep their the store moving because it is a very fast environment and they always make you feel like your number #1 considering how many customers they have in line they all know how to work fast and very efficient with great positive attitudes!! Store #3722 is the BEST!!!!!!! read more

Staff was very friendly and helpful. The printer would not work so she printed from her office computer in the other room. Its a very small store but are helpful even when their equipment was faulty. read more

i will never be comimg back to this UPS store, all i asked for was 3 stamps. Instead the threw my mail on a scale and put stamps on it, than said i couldn't have my mail back after they stamped it. Um hello if i wanted them to mail it for me i would have asked. All i asked for was stamps!!! it's not hard, stop talking to your co-workers and talk to the consumer in front of your face. read more

I went today to return Amazon purchase. Thought I would save the driver from picking it up at my house. I stood in line then was told they needed a printed label and would not except the pic of the label I had on my phone. But for 2.60 they would print one out for me. I called UPS and Amazon and they apologized and both said they should not have any charges for the service. Called them back and was told they are individually owed and just go to a different store. Bummer for all that have paid for printing out the label read more

the customer service is horrible. It's mostly women that work here and the woman that was in the front an older lady she's not very nice. They have no customer service skills don't greet you or anything. And they're just rude. I feel like they need to work on their customer service skills.other then that it's decent! read more

I frequent this location quite often returning junk from Amazon. The staff is friendly, well organized and go out of their way to facilitate the sometimes complicated return s. 5 Stars for sure!!! read more

This is the worst shipping service ever. I pay for next day air and twice it took three days. I ordered flowers to arrive at 9 am and at 8pm they delivered dead flowers. I ordered Hello Fresh, they deliver it at 8 pm after its been in the 115 degree heat cooking in their truck ALL day long. No help when you call them either. read more

This place does so much more than rent mailboxes. They accept online returns, sell packing and office supplies, have a variety of cards, design your business graphics, etc. The thing that's impressive is how competent and efficient they are, just calm and professional, whether they are serving just one customer or have a line to the door. These places often don't have the sharpest people working, but every one of their employees is top-notch, friend fly, and professional read more

Terrible service. Workers are incompetent. I was charged $20 to notarize (1) form!! Thieves!

I would like to thank you for how you resolved my shipping and packaging problem and the response that my friend received when trying to get the problem resolved. Your Store management (Malessa) and staff came up with a solution that was very agreeable between my friend and myself. In fact, my friend took the Store up on their offer to pay for packaging and to ship of the replacement merchandise to me in Washington State. I had placed a comment on your site that I wish to update with a positive ending that reflects the effort you and your Store Staff put into resolving my problem and coming up with a positive solution. Please let me know how I can revise my comment! Your Store No. 3722 has done an "Excellent Job" of dealing with my Customer Service issue. Please inform your Store Management and personnel of my appreciation. read more

I called this store to ensure that the Notary was available. I was told that she was only there until 2:00 pm so I made sure to get there in plenty of time. When I got there, the notary was at the bank, no problem I could wait a few minutes. The notary showed up but proceeded to head across the parking lot with another employee leaving one person to handle the 3 customers waiting. The employee that met the Notary/Manager outside knew we were waiting for her and her Notary services. Their professionalism leaves a lot to be desired. I use this UPS quite a bit but will be using someone else services from here out. read more

Everyone is extremely helpful at this location! The ladies at this location help make sure that all your questions are answered and that all shipping needs are met. There are PO boxes with 24 hour access. They also have a shred box which I think is super cool anywhere that u pick up mail. They offer all sorts of other services such as UPS, USPS drop off, purchase stamps and notary services. And they are in a convenient location on this side of town. read more

Service here is as good as it gets. Very satisfied customer.

We had some lamp shades shipped from this location with insurance. One of which arrived broken. We contacted UPS corporate and jumped through all their hoops. They stated that due to being packed by the UPS store I had to contact that location. I did that and jumped through more hoops. The location said they had everything they needed and we now just waiting on corporate. This has been going on for over 9 months now. Completely unacceptable. read more

On March 25 th, I had to return 2 items. I have never shipped anything before in my life. So of course I had some questions. The woman at the counter was not very welcoming. She was very short with me and seemed to be irritated with every question I asked. One of the items I had to return was an expensive item. Naturally, I want to know when it will be packaged. She glares at me then says with sass, "you can wait and watch us package it." Of course I was going to watch them seal my valuable parcel! While I'm waiting she assists the next customer. She's apparently bi-polar. Nice as can be to the woman who walked in after me. Commenting on the "beautiful stamps" and "oh I can meet make a color copy for you". The other employee there walks out from the back of the store with the box they need for my shipment. When she is finished, I ask her if there is a feedback card I can fill out or a manager available. She gets a lil attitude and says the woman helping me was THE OWNER! The owner then comes over and snaps, "how was I being mean to you?" Then came all of the lovely facial expressions. LONG STORY SHORT. I WILL NOT BE USING THEIR SERVICES EVER AGAIN!!! read more