Did not have a good experience here which is disappointing because I have been a long time UPS customer. I have a complicated situation and rather than trying to help or listen the lady at the front desk kept repeating that she couldn't help me. She then said my package was refused, which it never was, and returned it to the sender. She decided to lie about my package, which was an expensive and important package. I am a 20 year old college student living alone, in between housing so I do not have my own address right now, I needed to get this package as it as a phone so I can communicate with my family. I cannot believe she took the liberty to send it back to the company and say it was refused, when it was not. I would recommend other UPS stores, as I have had positive experiences with the ones in Tucson until now. Very disappointed :( read more

I went in today to drop off an item. I did not read the directions clearly but the woman helping me was willing to help and tape up my package. However, please note, that tape adds up and she pays for that, not the company. While she was a sweetheart and helped me out, she does this all day long. That tape adds up. If we read our directions she wouldn't be paying for tape. As a community we should be supportive and kind. She was that to me, but next time I can at least do my part. Thank you again!!! Your kindness made a difference read more

Had a terrible experience with the "owner". As I went down to read the different reviews they referenced the same lady/customer service in general. She was extremely rude. When I asked her for her name her response was "the owner". As I asked to clarify she started to spell it in a condescending way "t" "h" "e" and repeated "the owner". Reminds me that there are alternatives services like fedex and post office :) read more

I'm very disappointed with the customer service at this UPS Store location. My daughter, who is a college student, called to inquire about shipping some boxes, and the female employee was extremely rude to her. Instead of answering her questions, she told my daughter she was in the middle of fingerprinting and referred her to the website, which my daughter found confusing and why she was calling. When I called to follow up, the same employee was rude to me as well. She even hung up on me twice and, when asked for her name, unprofessionally claimed her name was "da owner." This experience was completely unacceptable, and I expect better customer service, especially when assisting young people who are trying to learn how to handle things independently. This kind of treatment does not reflect well on UPS. 3:14pm on 10/14/24 read more

I've never encountered such terrible customer service. The moment we walked into this UPS Store, the owner flat-out refused to help us with no explanation. When I asked for her name, she aggressively shouted, "The owner!" It was a completely unprofessional and unnecessary interaction. If you value respect and basic customer service, take your business elsewhere. read more

The owner was extremely rude when we tried returning our package and turned us away even though we were following instructions. She made sure we knew she was the owner, which was even crazier to me considering her behavior. Avoid this store at all costs!!! read more

Absolutely terrible experience at this UPS store. As soon as we walked in, the owner, Merry F., was unbelievably rude for no reason. No greeting, no basic customer service--just straight attitude. She acted like we were inconveniencing her just by existing. I've never had such an unprofessional and unwelcoming interaction at a business. If you hate dealing with customers, maybe don't run a store that requires it? As stated in other reviews, she'll slap it in your face that she's "the owner," as if that justifies her awful attitude. Save yourself the frustration and go literally anywhere else. I'll also be filing a formal complaint with the Better Business Bureau because no customer should be treated this way. Adding to my review after the owners response: That's not how this happened at all. First, there were no other customers in the store when we arrived--your dog actually greeted us before you did. Also, the rug was not 20 feet; it was an 8x10 area rug. Before we even fully stepped inside, you were already yelling that it needed to be in a box. We simply told you that it didn't come in a box, just rolled in plastic, and when we offered to show you a picture as proof, you immediately told us to leave. When my partner asked for your name, you shouted, "The owner," like it was some kind of badge of honor. Looking at the reviews, it's clear that we're not the only ones who have had this kind of interaction with you. If you're going to post about what happened, at least be honest about it. read more

So, there's a blonde woman with short hair working there whom I've never seen before. I've been to this location a few times since I moved to Tucson, and the two girls who have worked there were amazing. However, this woman was the rudest person I've ever met. I went in with three rugs, one delivered in plastic. She told me that UPS might not take it because it's not packaged. I explained it was packaged but not in the typical way you'd define it and that it didn't come in a box. She said she'd call me if they refused, but I said it's okay, I'll take it to another UPS store. I asked her to scan these two other items for Amazon, and she refused, saying to do it at the other UPS store. I explained it was too heavy for me to carry. She refused and walked away, starting to help someone else. I don't understand this treatment. I wasn't rude; I even apologized for any inconvenience. Yet, she ignored me, acted like a petulant child, and walked away, then I saw her grabbing the phone, saying she's calling security. She never asked me to leave; she just walked away and refused to scan my packages, telling me to go somewhere else. The only thing I can understand from all this is that this woman is 100% racist or just a lunatic. I walked out in disbelief. Never in my life have I been treated in such a way. So far, this has been a very pleasant store, up until this woman. If she's their boss, I feel sorry for any employee because she's straight-up evil and should not be interacting with any customers. I'm incredibly upset; I'm just sitting in my car unable to drive because I can't stop crying. I never imagined encountering such negativity from people who still harbor such toxic attitudes in environments where individuals should feel respected and valued, not belittled by their ignorant and racist behavior. There's another UPS store a couple of miles away, and I highly recommend spending your money there. Unless you want to support a racist, by all means, continue to come to this place where this blonde, white 60-year-old woman thinks it's okay to treat people who are different from her, and more intelligent, like trash in order to exert her power over them. The image posted is what really upset her: I explained that this was how it was packed and delivered to me. She kept insisting that it's from Amazon and not properly packaged. I expressed my confusion. Sensing her confusion, I felt better taking it to another store because I didn't trust her. My gut feeling was 100% right because she turned 100% psycho on me. I began talking to another customer she was assisting, and she walked away and decided to call security. I wasn't hostile; I remained calm, and she didn't even ask me to leave. read more

Just a brief covid visit, so things can change. I just had to drop off a return prepaid UPS package. Small store with mail boxes, copy machines and all the mail items. They enforced masks, had hand sanitizer and social distancing. The drop off person did not offer me a receipt which most places usually will offer. I don't doubt they would have given if I asked, but odd they did not offer. (I did confirm it was in the system and delivered) I was curious on the prices on a mail box, but it was more than I wanted for the convenience of being near my work. Across the street is the bus transit center, located downtown so lots of shops and places to eat. read more

The UPS Store - Front driving by, street side. Very limited parking - Shipping Centers Near Me - Tucson, Arizona

One of my favorite UPS stores. The owner is very kind, welcoming, and professional. She helped me with several print orders and went above and beyond corresponding by email to make sure they were right. I've visited this location numerous times and it is always organized, clean, and accessible. read more

Whenever I return a package I always come to this specific UPS store. The owner is beyond amazing as well as the furry friend! Brightens my day when I see them and their amazing customer service! Always willing to go above and beyond. I recommend this UPS highly, especially if you love fur babies read more

Probably my least favorite UPS store in town. Sad because it's so close to me. It reeks of dog inside of this place. Smells like a dirty kennel. I seriously couldn't handle the smell while I was waiting to print my things. And Im very much a dog person! Also feels like nobody here really wants to help you or answer questions. Annoying and a big inconvenience that you can't use the computer yourself to print documents. read more

The owner is passive aggressive and just rude. I will not be returning. I work near this location and many attorneys go to this location, but we will all be traveling a little further to not have to deal with her. read more

I recently visited the UPS Store for an Amazon return, and my experience was quite disappointing. I had my items packed in an Amazon box, taped and ready to go. When I arrived, I noticed that the tape on the bottom of the box was coming off. I asked the staff member if she could tape it for me, considering it is a UPS store with plenty of tape available. To my surprise, she told me I needed to buy tape from them or walk home (a 20-minute round trip) to re-tape the box myself. This wasn't the first time I encountered poor customer service at this location. Previously, I went there to get a quote for shipping my laptop to Germany. The staff member was unhelpful and told me that she wouldn't provide a detailed quote unless I was committed to shipping it right then. She mentioned it would cost over $300 but didn't give any further information. I later researched online and found out that the high cost was due to Germany's 20% customs tax. I was able to get my shipping labels online from UPS for $200, a detail she could have easily shared. The customer service is unprofessional, and the staff member lacks the ability to provide helpful information. Additionally, the store has a dog that roams around freely, which causes the store to have an unpleasant smell. The dog sometimes jumps on customers, which could be an issue for those who are sensitive or allergic to animals. The staff member is unfriendly and rude, making the overall experience even worse. If you have other options, I strongly recommend going elsewhere. It's unfortunate because this store is the closest to me, but I will not be returning. It is old lady with blond hair. read more

The lady in the front desk refused basic services and yelled at me after asking if there was anyone else I could talk to, this is completely unprofessional, I would highly recommend not to waste time visiting this location until this employee is replaced. read more

Superior Customer Service. I already had to be in the downtown area and I had a large box to go to New York. I had already been to USPS and the shipping was more than I expected. So this was the closest UPS Store to where I was. I m so glad I came. First the shipping that was over 100.00 was 30.00'less here for the same box USPS had just measured and priced. Had Parking right in front on 6 th Avenue. I forgot to ask for a extra "Fragile " sticker and I popped back in to ask. The wonderful Clerk , maybe Merry, was already doing the extra stickers on her own. Man , that's customer Service. And she thanked me Warmly for coming in. Lady, I appreciate you. Thanks for working During this tuff period. Mahalo read more

After all the runaround that I got from Federal Express regarding taping and trying to ship a package and being at the wrong location after going to two different locations, the the kindness and professionalism that I was greeted with the dislocation was definitely refreshing. My package was taped up; labels replaced on it and it was sent off without issue. I will no longer ship packages through FedEx and instead I will be coming to this location even though 30 minute drive from me. read more

Lady at the front desk isn't very nice. She turned away multiple people for simple services like shipping out boxes and said they "don't offer receipts" for transactions at this location. read more

Horrible customer service by the owner. I saw her deny service to 2 old ladies who wanted a receipt. She refused the receipt and said she did not care. Do not go to this location. Go to the Broadway and Campbell location where receipts are given and friendly service. read more

If I could give this establishment minus 100 stars, I would. I don't know if the woman that I dealt with on the phone and then in person was the owner or just an employee. However, she was the most dismissive, rudest bitch I have dealt with in a long, long time. She has red hair and evidently thinks that she is the top model in NYC or something. AVOID this location for UPS at all costs - go to the Broadway location as those people are SO AWESOME!!! What a heart-breaker this woman is, but in ALL the WRONG ways! read more

I drive across town just to go to this UPS because the employees are the best! Merry the owner goes above and beyond AND they always have little free treats and gifts for nice people. Prices are fair and there's super cute cards - LovePopCards- that I love to give as gifts. read more

The UPS Store - Shipping Centers Near Me - Tucson, Arizona

second time they have been rude & not helpful - go to the UPS store on Broadway and Campbell they are a delight!

Clean and organized store. The employees were very kind and efficient. I had three returns and it took less than a minute to get me in and out. read more

UPS Store tried to steal my shipment? UPS Store 6850 Address: 31N 6th Ave, Suite 105 Tuscon, AZ 85701-1503 520- 347-3508 Terminal: PO56850A UPS Employee number: 197122 On Saturday, Feb 5, 2022 we returned a defective Drone we purchased to Amazon via this UPS store. We had to buy a box to return the valuable Drone. The woman attendant said she could not 'scan' the shipment now because she was too busy. There was no one else in the store and I became suspicious. I also had a valuable electronic stolen by a FedEx employee we were returning at a FedEx store. I was in a hurry and did not realize there was no mention of the shipping address, item, tracking number, or other documentation of this transaction on the receipt I was handed. (see photo) The receipt only covered the purchase of the box used for shipment -and nothing else. I was suspicious and complained there was no documentation of this shipping. The clerk became rude and huffy, saying it was in UPS and Amazon's hands now and I was protected- and no longer permitted to interfere. I became further suspicious and insisted on taking a photograph of the packaged drone UPS label to document the shipment. The clerk did not want this photograph taken, complaining loudly but finally permitted my photo after an argument. If I did not have that photo- I am certain this clerk would have stolen the package and never returned it to Amazon. I finally looked at the receipt Saturday night and realized there was no protection or mention of the shipment. I felt robbed, but the UPS store was now closed. I called on Monday, and the same employee answered. Realizing who I was, she said I was shouting and rude, so she could not answer my questions. I was upset, but her stonewalling and obfuscation made me sure she was a thief. She would not let me talk, said I had all the necessary information, and hung up on me. My repeated tracking attempts for the package failed on Sunday, Monday, and Tuesday using the tracking number from the photo of the package label. I called the UPS store again on Tuesday, and the same woman answered. She repeatedly asked for the tracking number and said three times the tracking number I gave her was invalid. Further, she said she could not talk to me because I was rude. I told her I was still in town and coming over there, and her tune immediately changed. She said the tracking number indicated the package had shipped Tuesday (just now), not Saturday, and would be received by Amazon on Friday, Feb 17, 2022. She would not give her name to me or any other information and loudly complained I was badgering her. I believe she shipped the package only today when she was certain I would not let this go. A call later that day to the store's owner was shockingly the same. She defended the employee blindly, saying there was NO Problem, the package had shipped, and I was making false accusations. I never once said I thought the package had been stolen. She would not answer why the package had only just shipped four days after it was dropped off. The owner would not give out her name either and said no documentation of Amazon Returns is provided to the client ?? If this is true, I am wrong. If this is not true,- UPS has a stolen electronics problem they are not addressing. FedEx has it too. I then called Amazon, and they indicated the package had been shipped only today (Tuesday) and should be received on Friday. I cannot confirm they attempted to steal this valuable drone, but you decide. read more

The UPS Store - Shipping Centers Near Me - Tucson, Arizona

Worst service ever took a express loan package prepaid to mail not only do they not provide a receipt when requested but refused to scan my package before I left the store and said if I didn't like it I could take my package elsewhere when she knows no other UPS in the vicinity where I could drop it off and meet the shipping deadlines which are critical in this business. Very very bad customer service and les se Faire attitude. If you are doing business on a deadline that requires proof if drop-off do not take it here! Horrible that this is the only place in downtown Tucson and we have to be subjected to this horrible customer service. If I could give a 0 I would. read more

Always great service! I have been here twice for fingerprinting services and the owner has been incredibly kind and professional both times.

Terrible customer service, better off choosing a different location. Rude as soon as I walked in, had my package ready to go. Would've even understood if they were just really busy and overwhelmed but the place was empty. Could use the current circumstances as an excuse however this is not my first unpleasant experience with this location. P.S. Went to a location on Saint Mary's not too far from this DOWNTOWN location, staff was friendly, and I was in and out quicker. They know customer service! read more

I am so happy to find a UPS Store close by that is actually open on Sundays! It's also great to support a Female Entrepreneur doing her thing for the community in Downtown Tucson. Mary is vibrant and fun, and was a pleasure to talk to. Congratulations on opening your new business, and thank you for your dedicated service to our country Mary! The location at 31 N. 6th Ave is now my UPS Store of choice. #DivaApproved read more

I just had the most incredible experience at this store! After attending the Gem and Mineral show in Tucson to purchase inventory for my store in NYC, Merry helped me in packing and shipping about 300 lbs of fragile crystals and minerals- spending time to wrap each of the boxes by hand to make sure they were as protected as possible. Merry is extremely detailed and professional, I really felt that she listened and then cared a lot about what I needed, and I trusted her implicitly to pack and ship all the inventory. She is also super friendly and kind (she gave my dog a treat!), and made the whole process easy and actually really enjoyable, even though it could have been a very stressful process. Also, the pricing was very fair and well worth the cost. Thank you, Merry for helping me launch my business! read more

This UPS Store is a super welcome addition to downtown Tucson. I love having the convenience of all of UPS' services just a short walk away -- it's come in handy a couple of times now. Good customer service and a well organized and inviting store are just the cherry on top. I'm a fan! read more

Do NOT use this store as a "UPS Access Point" to pick-up your UPS package. Owner wants MONEY to do what other UPS Access Points offer for FREE. You can select this store as a UPS Access Point from UPS' website, but unless you rent a box from this UPS Store, and pay them, they will refuse your package. I have no idea why they list this UPS Store as a "UPS Access Point" to drop off your package when they do not offer this service. read more

I'm glad that you've demonstrated that you evade the point of truth and veracity. The very point of a receipt is for the customers' protection to prove that you received the package. As you are stating, there is no evidence that you acknowledge receiving the package at all. Anyone can have or take a picture of a tracking number. This isn't rocket science to anyone except maybe you. In terms of your insistence of being eco-friendly, why can you not scan the package there and then email a receipt to the customer so that the customer has proof that you did, in fact, accept and take custody of the damn package? Or perhaps you can use biodegradable receipts if you believe that the receipts seldom used there do not breakdown over time in landfills. I have been perfectly cordial to you at all times. You simply don't like it apparently that former customers are unhappy with your strange business practice of not providing a receipt for packages that you take custody of. That frankly is a bit puzzling and perhaps bizarre. I counted three other reviews in which other former customers have complained about not getting receipts from you. Rather than trying to win an exchange, perhaps you could get onboard with the normal practices of business in this country and provide receipts to every customer you serve in your store. I know of 4 on Yelp that likely would still be your customers. You've done this to yourself and introspection is a practice that you'd do well to engage in. Good luck to you. I wish you well in your future endeavors. David C. read more

If I could leave zero stars I would. I shipped a pkg over a week ago. Printed the label at there store. I asked the young ladies in the front if I could get a receipt. They said, they dont Print receipt which I find very awkward. Well a week goes by I call USPS. Apparently it's been scanned but not shipped meaning it hasn't left the store. I call the UPS store and ask to speak to the manager she replies Im the owner and refused to give me her name. I asked question in a normal tone and she cutting me, dismissing me and stating I need to stop yelling, which I did not yell at her ever. It was almost comical. Another character gets on the phone then they both start being really rude as explained myself. I think that store just stole my pkg. I generally use the store on golflinks and Kolb and never and I mean never had a problem and recieved a receipt as well. I STRONGLY ADVISE EVERYONE BEWARE OF THIS STORE. Very shady people working there. After also reading reviews I guess other people share my experience. Do not use this store. Im glad my item wasn't expensive but its the principal of it all. Thieves read more

Worst customer service ever!!! I went in wanting to send a few boxes of stuff home I'm on a motorcycle trip across the country and it's hot and the lady gave me a 16 x 16 box was one piece of tape on the bottom I asked if she could put two more across the bottom for support she said it's not my store it's not my rules I can't there's rolls over on the display for six dollars she wanted me to buy a roll of tape for two strips of tape and I was like now it's not worth it and I started to walk out the door with the box to go load the stuff off my motorcycle she comes running after me saying she doesn't feel comfortable letting a box go even though she could see me right in front with my motorcycle so I reached in my pocket to hand her my keys for collateral and she got down like a millennial acting all crazy like I was going to hit her which of course I would not ever and asked me to leave the store so worst customer service ever not willing to work with the customer wasn't friendly no customer service didn't seem happy to be there I think she needs to find a new job so I went down the street and spend a couple hundred dollars at the other UPS store read more

Fantastic experience at this UPS today. I was in a very big rush trying to catch a flight and needed to get something printed, notorized and mailed. The nice woman working at the shop matched my urgency, was efficient and got me out the door on time.... a major improvement from the last UPS where I had to wait in line (everyone moving super slow) to only find out that they could not do what I needed (and was advertised). Thank you! read more

I was visiting Tucson and had to make a quick set of copies for a presentation at the University. It was early on a weekend day, and it seemed no one else was open. I thought i was going to one of those chain stores like Kinko-Fedex where finding a knowledgeable staffer would be hit or miss. I was so lucky to go in while the owner was there!! She was so kind as she helped me load up my documents and make color copies quickly. No fuss. She's ex-military, and this is her own small business! It's UPS but she runs it like a small town corner store, greeting neighbors, selling intricate paper-cut cards of another entrepreneur, helping each customer with the same generosity that she did for me! read more

Terrible customer service. The lady in the store was rude and acted as if I was bothering her. On top of all that she wouldn't give me a receipt with a tracking number. I ended up taking my package to another store. I do not recommend going to this store read more

The woman with the short red hair broke my flash drive forcing the case apart. It was a working a slider case when I handed it to her. No apology, no accountability. Choose a different store. read more

I came here because my friend works here and it was amazing. Merry was the sweetest lady ever and offered so much help in figuring out how to make an Amazon return. I greatly appreciate everyone here at the store and will definitely come again for any other services. read more

Horrible customer service, items where not taped and agent stated it's a cost for them and couldn't do it because the owner has to pay for the tape, I offered to pay and agent gave me an attitude said only would do it for this one time. Very horrible service left me with a bad experience on this location. Will not be using this store ever again read more