Employee was nice but manager was very rude. They refused to do a simple notary even though the store was empty. Talked to the manager and he was even more rude. Do not recommend this place try postal annex instead that's what I'm doing. read more

I travel 5 miles past two other stores to come to this location. The customer service is excellent and I highly recommend this location!

Use this place twice a year since 2014. They have served my needs well. Today was a standout. Robert probably noted my shoddy boxing job before I made it to the counter. Definitely worthy of a "bless your heart", but, no he just diligently undid my mess and put it back together as nature intended. Now this was pre-paid postage, but I'd like to think that even if it wasn't just my time I still would have appreciated such a display of professionalism. read more

I normally come to this location to ship off my packages, this time the employees were being very short and not helpful. I send pretty much the same things out each time and the price has always been $5.25. This time it was $6.21 and then when I had brought up what I normally pay they back tracked said I couldn't even send out my packages through usps and wanted me to pay $10.50 for their ground. Mind you I'm there at leave once a week for the last 3-4 months so I know what I am supposed to be paying. They have now lost my business read more

I've brought many packages there for returning to Amazon. The staff is quick, efficient and friendly. Always easy to do business with them. For example if one of them sees me walking up with a heavy package, they will rush over to the door to hold it open and let me in. Never a long wait. read more

I had to return an Amazon package and I was confused about how to do it, the system to do was multiple methods, " Amy" let me say ( associate) there at the counter was SO VERY helpful and understanding, and also patient with me. The BEST of staff there. read more

This is about the worst UPS store I have encountered. I moved to this area. A few months back, I took an Amazon return to the store. The Amazon instruction clearly said that no packing. Yet, the store wanted me to take it home to pack, or they could pack for me for $43.... for an item less than $30 value. Today, I had another Amazon return. The unfortunate result. It's just in need of a clear tape to hold the shipping label. They wanted me to spend a few dollars to buy their tape. They are so money driven that they don't seem to understand money is made by good services and helping your customers. Unless no choice, I would not go to this store again. read more

I have been using this UPS store for the last four years. I've had items notarized and multiple items shipped on a yearly basis. I've never had any problems, staff is always friendly and helpful. Packages always arrive on time. I normally deal with Bianka and Oscar. But last month I mailed a television to Rochester New York. Unfortunately it was delivered damaged. Oscar at the UPS store was nothing but helpful along my claiming process. I was refunded the insurance amount and my shipping fees. They were courteous and followed through the entire process. It was nice that even if something did go wrong the companies treatment of their customers was still friendly and helpful. I strongly recommend the store and manager Oscar. read more

Absolute worst customer service, The employees don't know how to properly handle Amazon QR code returns, then wants to charge to print out labels, outside of the contract Amazon has with UPS. Someone teach these idiots how to do their job right and without charging customers for something that shouldn't be charged for! read more

We opened a PO Box here for our business and they've been AMAZING. They are always so friendly and accommodating. So much so, that we drive all the way from Fallbrook since our business moved. I absolutely recommend this store to anyone. They go the extra mile for all customers. I literally feel like VIP every time I go in. Their store manager, don't remember his name off the top of my head, but he's literally THE BEST. Such a great place, great staff and always stocked with what you need. read more

Had such a great experience yesterday. My wife and I needed to get something notarized and the notary at the UPS store in Murrieta left at 2. I called this store and Bianca answered and let me know she would be there until closing and would help take care of anything we needed signed. We came in with our two boys (2 & 5) Bianca was extremely welcoming and genuinely a happy person, which is so refreshing these days! She looked at our documents and knew exactly what needed to be done. Although our kids were running around, Bianca never lost her cool and went out of her way to talk to them and keep them entertained while my wife and I signed. Love the services UPS Stores provide, one stop shop for so many types errands - mail, packing, making keys, notary, and more. Thanks for a great experience UPS! read more

Went in to USPS mail one item, $3.03 was the charge. No issue here but I saw the "Take a penny, leave a penny" tray at the register with about 6 pennies and a couple of nickels in it. I said "Oh, here ya go..." and took 3 pennies to hand to the clerk. The clerk just said "No" and put them back in the tray with no further explanation. I asked what the tray was for and he said it was for one penny only. Wow! When I DO use those penny trays, I'll usually dump all my pennies in them and borrow the few pennies as needed to avoid the hassle of making change. This is how it usually works everywhere I go. Evidently not here. I do go there to ship items, so I'm not just a one-time customer. I realize they aren't making money on me for just mailing something. Even so, are they THEIR pennies or somebody else's like mine? In any case I thought this to be rude and extremely cheapskate. This poor behavior urges me to take my business elsewhere. read more

Really helpful. The lady who assisted me helped me with my sad shipping container so that it wouldn't fall apart while in transit. She really worked fast and helped people in a friendly manner. Really good service here! read more

If you are in need of having your fingerprints taken and don't have the misfortune of having been processed through the legal system, this is most definitely the place to go. I needed fingerprinting to obtain a real estate broker's license. I was in and out in under 10 minutes and was thoroughly satisfied. They will take care of all of your mailing/notary/fingerprinting needs! read more

I've been a box holder for over 12 years here. Although I loved the couple that owned it previously, Oscar Gonzalez, Michael and "Blondie" , now Lysa have earned my business. They are SO busy sometimes and little things may go wrong, like a wrong piece of mail in my box,etc but its not consistent and their "over the top customer service attitude" has caused me to send MANY clients here who are equally pleased with their service. There have been times I couldn't get there before closing and they would wait for me or come in early to help as they know I travel a lot and must get my packages. They get a FIVE STAR because they deserve it! read more

I don't usually say much but get some more employees!!! Wait wayyyy too long and way too nonchalant about serving your customers. Hey someone with a smile & some energy read more

I would give it 0 star if I could, never go there to return amazon stuff, they will tell you that you need to pay for package fee, sacks service! read more

Delisa was Awesome, went above and beyond to make sure all my needs even though came in right at closing, Great customer service!!

Been there twice now. Terrible service and slow speed. They work painfully slow and are extremely fussy about taking amazon returns. So done with this location. read more

Totally will recommend this store. Even with some technical difficulties and a light staff the employee handled my Amazon returns quickly. I thought some returned were free but they showed me how to choose the correct option so I don't have to pay packaging. She even took the time to help me re do a return so it was completely free. read more

Just had the most horrific customer service from a gal named Bianca performing a live scan. She was rude and condisending. The store makes $20 for each form the have to submit to the government and yet she acted like I was bothering her and she was doing me a favor. She was a "know it all". The worst was she was coughing into her hands then grabbing each of my fingers to finger print me! Gross!! They made $40 dollars for less than 10 mins worth of work. I spent over $100 in fees for a disrespectful experience. read more

Ran in to send off equipment that n ended to be returned for my sister who passed away. I explained to Bianca what was going on and what I needed. She help me with the information needed and made the entire process quick and painless. She even looked up some of my sisters information and saved me an extra trip back. Thank you Bianca!!! You're awesome!!! read more

the workers are SOO nice. I love how patient they are. Whenever I come in it's always busy (I think its because I always come in the rush hour... oh well!) yet they are still friendly and make the atmosphere less stressful (which is needed in a bustling business. Thank you, I will defiantly be coming back! read more

For the residents of Bonsall, Fallbrook, Rainbow, Temecula and Murrieta... This is the UPS store worth the drive!! I would not hesitate to drive the extra few minutes to go to this rather than anywhere else (see my hidden review on ups store in Fallbrook-- which I rated neg 2 stars in my mind-- that location has horrible and slow service). I do a lot of printing and sending for work, and since I have clients in the area, the Temecula ups store is my print/UPS store of choice. Top notch service, convenient location, friendly employees. Thank you, UPS store on 27475 Ynez Road!! This one is 10 stars!! read more

Michael helped me today. He was professional, prompt, and respectful of my documents. I had a very positive experience at this UPS Store. read more

this location is so weird the employees hav so bad attitude they tried to charge me overpaid and when I was trying to explain that they start showing bad behavior so I just leave the store so carefully read more

Ever since my little one graced our world with her presence we haven't really wanted to go anywhere as much. It's just too much of a hassle and bringing her around groups of people is nerve racking. Therefore I've been doing a whole lot of online shopping. It's super convenient but a lot of the time you get something that looked great in the picture but not so much in real life OR it just doesn't fit right. So I frequent this UPS often. I feel like it's never too busy but even if there's a line the employees are always good about working quickly and efficiently. My packages have always made it back to the retailer in a timely manner so I get my funds back. I usually see Bianca when I go in and she's always a ray of sunshine. Makes my errand running way more enjoyable. I'll definitely be taking care of all my mailing needs here! read more

Clean, professional, courteous, efficient, knowledgeable. The young man Greg who assist me on 12/02/20 had all of these qualities. Six star rating. read more

The cashier Thania was terribly rude! And held information from me; charged me more than twice! read more

I'm at the ups store right now where I was rudely handled by a girl that goes by the name of bianca. Not only did I receive pure attitude from her...I'm watching her roll her eyes at me..because its my first time returning something from Amazon and I didn't know that I needed a barcode! I'll definitelybe talking to the manager about this. I'm watching her as she's rude to other customers as well. read more

Y'all need to toughen up! Bianca is on pooooiiiinnnntttttt! She just can't stand people wasting her time! You are in Bianca's house so you better recognize! read more

They stay open late and they accept USPS packages as well. Bummer they can't print a receipt for the USPS packages. That's why I gave them a 4 . Otherwise it they meet the needs. read more

I was in and out in less than 5 mins. Friendly and professional staff. Thank you for the quick and easy service. Highly recommend!!!

I wanted to let the management at the UPS Store Ynez Road that I received excellent service today. I was attempting to print a mailing label off of my phone so something could be shipped to Amazon. The gentleman with the glasses helped me and stayed with me through the process while the internet was acting up. Your excellent staff should be commended for helping people with their individual needs! Thanks again! read more

Ok so let me tell you. I go here on a daily basis and this place has the best customer service! They don't give you and if butts or ands they take care of you and hope to see you again. There is one young lady there, don't know her name dark short hair she is the best kind and fast!! I appreciated her taking care and helping me with a huge shipment I had of 30 items! Thank you guys! Hope management reads this!! And I love that it's not crazy busy! And for those who didn't know they accept usps drop offs! read more

This UPS store is the only postal store that seems to know how to do the Little League volunteer Live Scan finger printing. I tried two other places earlier in the day and left both frustrated and without the live scan. These guys new what needed to be done and did it quick. I was in and out faster than it took the other places to tell me they weren't sure what to do. read more

Cool people always happy to see me and never in a rush. Thanks guys for taking the time to help me out.

The best customer service in Temecula for shipping, copying, finger prints etc.

We just had some items laminated at this store and it was a great experience! We got great service at a fair price. Even though the store was packed with lunch time errand runners the team working there greeted us immediately and provided polite, professional and friendly service. We are new to the area and we have found the place we will go for all postal services. Thanks for your help! read more

Just an incredible "wow" moment. I walked in right at closing with 60 pound Amazon return. The young lady behind the counter welcomed. She also made sure to complete the transaction and send me on my way in less than 5 minutes. My package and label were ready to go. This is my second visit to this location In less than a week and have been impressed both times read more