I was moving back to the east coast and decided to fly and ship my stuff. For about 3 days, I came to this UPS location each with 2-3 boxes. Each time I went in, Hector assisted me and he is the epitome of customer service. Hector helped me carry my boxes and for the ones I didn't wrap that well, he found better boxes for me and loaded them up with more tape. He was very personable and friendly; remembering me each time I came in. Shout out to Hector! read more

If you need a PO BOX COME HERE , If you need to ship anything via UPS COME HERE. I couldn't ask for a better place with great customer service. I want to take the time to say thank you to this location for always being helpful and going the extra mile to assist me when needed very much appreciated. read more

BIG UPS TO UPS I love coming to this UPS store because of the great service and convenience! Where else can I eat hawaiian food... Then ship my packages to Hawaii. The staff here is super friendly and helpful. They even have stalls dedicated to UPS customers. Dai-Chan is across the street. Ramen Jinya is in the plaza over. More than enough reason to kill two stones with one bird. read more

Such great service here. I've always had quick and easy experiences no matter what I come in for!

Didn't open on time. Their phone answering machine says they open at 8am, then their sign says 8:30am. I am there from 8:15am to 8:37am. Complete waste of time, had to drive to another UPS store to get my package shipped. read more

I'm not lying when I say almost time I go to this location I experience service that is quite bad. A while ago I asked if I could get my passport shipped to them, the guy made a comment that they "usually don't do that, but I will this time but we charge." If I'm paying you to allow me to get something mailed to you why would you go out of your way to say you don't normally do it. Then this last time I filled out a form to return my uverse boxes and the guy changed my email because he thought I misspelled it. I told him no, that's not my email, please cross it out and change it back he wouldn't! Saying the staff will know what he means. So I crossed it out myself. The staff never says hi when you walk in or bye when you leave. I don't mean to be that ranting yelper, I rarely Yelp. I just had to put this out there. UPDATE: The manager gave me a prompt response saying he will take care of the issue. For this I am changing my rating as it is great customer service to truly listen to your customers. read more

Mann I wish there was a way to dislike a comment. I agree with Mindy: ask for help... we ARE in the 21st century. :) This particular store has a personable staff with a variety products. My favorite is that you can get packages delivered to your "P.O. box" and that you get an actual address. Shuuuweeeeeet! read more

This UPS store is extremely helpful and rarely every busy. I'm always in & out in about 5 minutes and my packages always arrive just when I'm told they will. Everyone is more than helpful & the store is clean! Awesome service, awesome staff, awesome store! read more

Matt and his crew rock and keep us customers happy! Thanks, Erik read more

The employees in this location were more than helpful to me. I came in with 26 items that needed to be packed up and shipped out the next day really close to closing time. Everyone stayed and helped pack up all the items even after the set closing time. They also took the time to double check that all the addresses that I wanted the individual packages sent to were correct. Everyone was really helpful and friendly. I will for sure be using this UPS store from this point forward. read more

Its so crazy cause i used to see alot of celebrities here before the pandemic, like Brenda Song and Dakota Fanning. The service was really nice here. I came to drop off some packages to ship to NYC and the bay area and the young man working the front counter was really helpful and provided great service. I definitely recommend this store for shipping :))) read more

As a long-time customer here I've seen it all...many seasons of pre-covid and now all of post-covid. There is no other place or people I trust more with my stuff. Outgoing, incoming, doesn't matter...always professional, personable, and prompt. They get busy, sure, but this isn't a big chain, this is a local company. They always give 100 and resolve things as best as possible. I'll support Ryan and his crew until we have to leave LA read more

Of all the shipping stores, and particularly UPS stores in Studio City, that have been to, this one is absolutely the best. The owner and the staff are top notch. They are exceptionally helpful and treat their customers with respect. They are patient, friendly, and efficient in servicing all your packaging needs. These guys are awesome! Thank you! read more

So grateful to have found this location. Staff are always extremely helpful and observe COVID guidelines. And they have plenty of parking! Thank you. read more

I'v been coming to this location for almost 10 years now for not only my shipping needs, but also for a personal mail box. The staff has always been on time of their game there and I'v NEVER had a negative experience. I had to ship a very large package one time all the way to NYC and the owner actually gave me a discount because he felt bad for how much the shipping was going to run me for such a large package. I would highly recommend this location! read more

I come here anytime I need to pack and ship anything. I always get great customer service. The staff here is very quick and professional. I would recommend it to anyone read more

Im fascinated how Brian's ambition has changed over the years. For the record, I did not confuse this store. Its next to the deli and in the same strip mall as LA Fitness. I had my box at this store from 2002-2006. Perhaps if they had more vision or cared more back then about the quality in service then they would have retained my business. I have no reason to fabricate any review. Im not anonymous, place many reviews on Yelp. If it isnt appreciated by the owner, then I suggest go to the government to change the first amendment or get out of America. Plain and simple. Oh and by the way my former box which now belongs to a Richard *** is box # 301. Now your remember me, Brian? Sure you can mail me the $20 bucks plus interest for the last 9 years if you like. I think though it cost you more in business so I may just not want it.anymore :-) read more

This store is so good! I've come here twice now to drop off packages I was returning. Both times, the employees were super friendly and took care of everything. All I had to do was hand them the box and they sealed it, taped it shut, and attached the label for me. Awesome service! read more

This UPS Store is great! I have my PO Box here. Matthew and Hector are awesome! I was super impressed when I went in after not seeing Matthew in a long time and he totally remembered my name AND mailbox number...that's impressive and he and Hector totally instills a sense of confidence in the business that every business should have especially a service business! read more

This place is where I go to do all of my Amazon returns. I've been coming here 4 years and they have never given anything less than stellar service. Today the gentleman helping me took care of both me and another lady being extremely kind about our multiple returns, etc. AND calling us both by first name. Great job! read more

This is the best UPS store I have ever been to. I was having some issues taping up a box and they offered to do it for me and could not have been nicer. Any shipping needs, this is your place to go! read more

This store has the definition of SERVICE going on! We went with a big cumbersome box to return to Amazon, and as we walked in, we were met by SMILES! from the two gentlemen working there. Matthew, one of the guys, immediately stepped up, helped us with our awkward box which we needed tape for, he quickly figured out how to close it up and tape it, and told us we had nothing to worry about, he'd take care of everything! SERVICE! I'd go back there to send everything, because Matthew was so kind, helpful, generous -- and made our day! Thank you! read more

Hector at this UPS store is great. He's genuinely helpful. Shipping packages has never been more delightful

This UPS Store has been my go-to for the past two years for dozens and dozens of Amazon returns but also for personal shipments when I don't want to go to the post office. They're friendly, provide great service, and are efficient. read more

I had the absolute WORST experience with this store and the manager Hector. I spent about 2k on shipping items. The manager was on site and there was a jewelry case we were shipping. We consulted him and he gave us all the boxes and materials and then checked and said it should be good. We also insured it. When it arrived, it was broken in five pieces. I called for insurance and NO ONE came out to check on it after waiting from 8am-6pm as they requested. Then they said they made attempts and said my claim was worthless. After that we contacted the store and were told to send over pictures. We did everything we were told to do and even the insurance did NOT cover the loss. I am SO upset at how this was handled and how Hector told us that it was our fault after we consulted him. They have NO REGARD for you or your things. The jewelry case was BRAND NEW and about $600 plus the $180 for shipping. I would NOT, NOT, NOT recommend this place for anything. Unless you are willing to lose a few thousand dollars on broken iteams. read more

I've shipped things from here throughout some years and they've always been very helpful and polite. Sometimes I'm bummed to have to use USPS instead because they usually have long lines and the workers are often grumpy and not very helpful. (To be fair, a few workers can be nice, but it doesn't make up for the stress of not knowing what awaits me.) Highly recommend this UPS location. ... Parking can be tight at times due to the other businesses, but UPS has a few spots just for them. read more

I disagree that UPS Store Studio City "sucks", aysha m.! If you are a "lady in heels" and you need help, my suggestion is to do what I do, leave the dolly and the boxes in the car, walk in and say "Hello! How is everyone today?", then ASK FOR HELP. You are the customer. They will be happy to help you, particularly if you are even just a little bit polite. read more

Been using this branch for many years. After several visits to others, I found the staff here to be quick to serve and quick to apologize if there is a wait. I have no idea if they remember me but they greet me as an old friend... That counts!!! read more

Matt and Hector are really nice! I find most people there to be very accommodating. Only one employee there who I find to be rude and cold, but besides that I love this UPS store! read more

They are soooo helpful here!! Answered all of our questions and helped us choose the best option for shipping!

Amazing customer service! Always willing to go the extra mile. I work right next door so it is super convenient. The manager is really on top of things & one of the regulars that works all day is always super helpful & nice. They just went out of their way to give me an easier time because I went thru a torturous time at USPS. Go see the guys you can trust here! read more

Awesome UPS Store! I cannot recommend this location enough! The service is always excellent. The guys always know who we are and which box belongs to us before we even get to the front counter. They obviously enjoy their work and do a great job. Love these guys. We actually moved to the other side of the hill but have kept this box because of the great service. Both Hector and Matt deserve a raise! read more

Helpful staff, came in and they were nice. They must have a lot of regulars because they said hello to people and called them by name. That's good business! read more

I went to this location twice last week and Matthew was so kind and so helpful. I usually dread coming to ups or the post office because the experience is almost always not a very good one but Matthew was so sweet and made it quick and easy for me to send my items off. Also I love that there is parking right out front and it's not parallel ! read more

I came into the store needing a notary service. The manager help me with my notarized documents quick and easy. Also help print out some stuff I needed since, I'm not very good with printers/printing. Overall GREAT STAFF and SERVICE!! read more

Love this location!! I don't know why I ever went to the Valley Village location... This one is way better!! Everyone on staff is knowledgable, helpful, and quick!! I just had to ship out 12 boxes, and the whole process was super quick! read more

Great customer service! They helped me from packing all the way til shipping for a great rate. definitely my new go to shipping spot for my little clothing company read more

My man MATHEW is awesome and the reason I choose to ship all my packages from this drop location. Customer service is paramount in any business that has as much local competition as a shipping center. I could walk one block in any direction of my house to handle my shipping needs but choose here because of how welcoming and attentive Mathew is when come in. He is super friendly and always engaged me good conversation while he preps my parcel for shipment. Thanks for the great service Mathew. See you soon. read more

Always had a great experience with this store. They try hard to serve their customers. I've shipped items and they've been very careful to package them well and securely. Only once in 10 years was there an issue where a package was delivered and they had to track it down, but they did and they were very nice about it. And once I was told there hadn't been a delivery when they had been, but over a 10 year period, there's going to be some sort of glitch somewhere along the way. The usual staff that has been there over the years recently seem to have disappeared and there seems to be mostly, if not all, new people working there, but they still seem nice enough. No complaints here. If I needed a location to send and receive mail, I wouldn't hesitate to use this facility and I would be confident in the assistance I would be receiving from them. High marks for this store and location. read more

Don't go here for your shipping needs. I come in to send a flash drive to Vegas. One guy weighs it and tells me it'll cost $3.51. After I fill out the shipping label, another employees offers to stick it in for me - ok, fine, cool. Then he weighs it and tells me the price is $2.50. The first employee that weighed my package tried to stop him from telling me the price - fishy fishy! Looks as though they're trying to price gouge me. I know it's only a buck, but I'm not wealthy by any means, I'm pretty broke and I could have used that buck. Don't go here. There's another UPS Store just a few miles away. Yelp it. read more