This Staples location is completely negligent and should not be trusted as a UPS Access Point under any circumstances. I received an email from UPS stating that my package had been picked up. Within ONE HOUR of receiving that email, I immediately called this Staples location. I spoke to Peter, who identified himself as the assistant manager. He told me it was a glitch in the system and confirmed that BOTH of my packages were physically still at the store. I very clearly told him that I would be there the next morning (today) with government-issued ID to pick them up. He confirmed this. I repeated it multiple times. Despite that conversation, my packages were STILL released that same night to a random man. I never authorized anyone else to pick up my packages. I never listed an alternate pickup person with UPS. I had TWO separate packages with TWO separate tracking numbers. UPS emails literally say "PLEASE BRING ID." Yet somehow Staples released BOTH of my packages to someone who was not me, not authorized, and not verified. When I came in this morning exactly as I told Peter I would, he told me a gentleman picked them up last night. That makes absolutely no sense. Why would someone pick them up last night AFTER I spoke to you directly and told you I was coming today with ID? No one could answer that. I was then told that Jack was the employee who released my packages. Jack released TWO packages with TWO different tracking numbers to a person I never authorized. That alone is a massive failure of procedure. Releasing one package without ID is bad enough. Releasing two separate packages without authorization is reckless. It gets worse. One male employee was rude, dismissive, unprofessional, and gave me attitude while I was trying to understand how my packages were stolen. Peter had to tell him to stop getting involved. Peter then said, "I assumed it was your boyfriend." That is NOT company policy. You do not get to assume anything. Authorization is not based on assumptions. If I never authorized someone on UPS, you do not release my packages to them. Period. I then spoke to Claudia Ayala, the manager on site, who was completely nonchalant, defensive, and uninterested in resolving the issue. She backed up her staff and said there was nothing they could do. She initially REFUSED to give me the names of who was working the night before until I told her I was filing a police report and escalating this to Staples corporate and UPS. Only then did she cooperate. I even pulled up the UPS website in front of her, which clearly outlines FOUR pickup options. Every single option requires government-issued ID and or authorized pickup status. NONE of those procedures were followed here. There was no urgency. No accountability. No validation. No professionalism. These were valuable packages, including company property. This was THEIR error and they treated it like an inconvenience. The bottom line: if you receive an email stating that your package has been dropped off at this location, PICK IT UP IMMEDIATELY. Do not wait. Do not trust them to hold it. They do not know how to follow company policy. This is negligent. This is careless. This is irresponsible. This is unprofessional. This is unacceptable. I have filed a UPS claim, I am filing a police report, and have escalated this to Staples corporate. Do not use this location for UPS pickup unless you are prepared for your packages to be handed to a stranger. read more

Staples - Printing Services Near Me - Studio City, California

Came here to grab small shipping boxes and package tape for my product sales. They offered 25% discount for Active Military and Veterans for the upcoming Veterans Day. This location never seems to be crowded so no long lines waiting to checkout. There's not a lot of staff walking around to help so don't expect that. No need to worry about the parking... there's plenty of parking at this location. read more

Staples - Front of Store - Printing Services Near Me - Studio City, California

Cashier 1753970 was wearing dark colored sunglasses indoors, would not help me re do my transaction because I clicked the wrong option and it utilized my discount that I'd rather save. Had a girlfriend hanging out at the door near the cashier...just a weird store and poorly managed with an employee like this read more

I came to print something out and was helped by madeleine & even though it was her alone in the print and marketing services she was helping EVERYONE! She was also very kind and patient. They shouldn't leave anyone here alone because it's so overwhelming but no matter what she did amazing. read more

Great store in every way. Store is fully stocked, clean, and all employees are very helpful in every way. Special shout out to George. For the past 2 months I have been to the store and George helped me with my purchase. I needed 3 magnifying glasses for reading small print and they only had one in the store. George helped me by placing an online order for the other 2 that I needed and gave me an exact date of delivery. The 2 magnifying glasses arrived in my mailbox a day before the estimated date of arrival. The 2nd time that I went in to the store was I believe on Wednesday and George was at the register, I needed a book cover and he said they didn't have what I was looking for, but brought one of those long cut, glue type of a adhesive sheet book cover that I didn't want to buy. Don't like the extra work, cutting, gluing, etc...he also informed me to come back in couple of months during the back to school and they should have some. I said no thank you, because I needed a book cover right away to start reading this new book that I bought. Don't want my book to get dirty. George was very kind, patient, HELPFUL, had a good demeanor, professional and knowledgeable. I have been there few times in the past and needed to print some stuff. Even the employees in the back are very helpful and professional in every way. This store truly has EVERYTHING that one needs for home, office, car, etc....you get the point. Store is big, even sells goodies in front of the registers. Prices are pretty affordable too. Last, but not least have to mention about how clean the bathroom is. Will be back next time I need some supplies whether it's stationary or whatever. Keep up the good work and always be CONSISTENT!! THANK YOU GEORGE, AND MANAGEMENT FOR A WONDERFUL SERVICE!! read more

I usually come to these places for printing stuff. I arrived around 8pm and I am so glad the DIY printing machines are empty. I was able to do my thing without being hurried. I finished what I came for. The employee is quick to attend to me when I needed her help. The store looks clean and organized. I saw a few shoppers browsing the aisles. read more

Staples - Printing Services Near Me - Studio City, California

Trash customer service, manager is a useless. Had to return item that was $180 plus tax that I received as a gift brought it in inbox that was still sealed never used and the employee rings up as a return for nine dollars when I asked the manager for help she looked at me And said nothing I can do for you. She should be fired and find a job at McDonald's working with this type of behavior and attitude it's not even trying to make things right. Last time I ever shopped at the store. read more

Be warned that even though the store is open until 9:00 pm, the print center closes at 7:00 pm. Self-serve printers are available until close. I wanted one page printed on specialty paper. I was told that would be ready at 11:00 the next day (even though they open at 8:00 am). Customer service clearly is not their priority. read more

Thank you so much for accommodating our office during trial. We needed an exhibit on foam board and you guys came through and it turned out perfect. If anyone is in trial and need anything printed, please use the Staples in Sherman Oaks. They are wonderful. They were also very pleasant to work with. Thanks again. read more

Thank you to Ilhan for helping me with an office chair. What a great guy. He went above and beyond. Staples should take notice because Ilhan was knowledgeable, helpful, and pleasant. Hope he gets recognized and promoted for the rising star that he is. read more

Great office supply store! They typically have any item I swing in to pick up if I don't feel like ordering online and need immediately. They carry a good selection of my fav Moleskines and also have travel size toiletries now which is super helpful given the amount of time I spend traveling. The prices on the travel sizes are so affordable, far less than other stores so I'm loving picking up these little items here. I'm not saying the other items will beat Bezos prices and next day delivery but in a pinch, this Staples will more than likely have what you need. read more

Today, i tried to return some printer cartridges and was told that my phone number which would prove that i bought my returns was deleted by the company during the pandemic. I bought everything for my business there but did not have my receipt. The manager gave me a phone number to call and told me that my return was rejected because i made too many returns. I have made zero returns. The phone number she gave is only available mon- fri so no luck. I was purchasing items and she called my cashier while i was checking out which made me very uncomfortable to make sure i wasn't doing what? I will call on Monday but will be switching over to Office Depot due to this unprofessional treatment. read more

It's an office supply store. It has everything you need and then some. It's well stocked and the prices are fair. read more

Staples - In Studio City. - Printing Services Near Me - Studio City, California

They have it all . Where can you go to get your stationary items? Staples. Order online or go to the store. There is always something you need. read more

I have been shopping at this Staples location for 15 + years. Easy to spot off Ventura Blvd, big parking lot and decent sized store. I had various experiences here, but never terrible, the store is mostly well stocked and get deals from time to time. Their reward program isn't the best! But during the pandemic I did buy office supplies here, from paper, ink, labels, to a scanner for work recently. I also shopped on line, free shipping, tracking that works, fast, no issues. I prefer to keep other stores in business than order only online from the huge A. We need options, I like shopping around and Staples in a decent one. I like the location and I'm glad to have stores that I keep going back to. read more

This store has never looked better and they now have HAPPY RETURNS!!! The store was clean and very well stocked. Got a discount coupon for purchase when I used the Happy Returns. Big parking lot!! Will go back!! read more

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Unfortunately I had to do a return today but new employee Martha at studio city location was very understanding, patient and very helpful in my return and new purchase. Love this location and employees here . Thank you Martha read more

Staples is always a good place to go for office or school supplies. You can count on finding what you need. Some items can be in the pricier side but if you're in need of an item and they have it, at least you can have it right away, instead of waiting for it. read more

I know it's a conglomerate, I see it's a chain, but the employees here are just helpful and accommodating! Supplies are pretty spot on and if they are asked they will price match on the tech items! Sad it's not a small family business, but it meets the neighborhood needs, and plenty free parking! read more

Here's the deal... the store is fine. It's the lady at the Amazon/ups return counter. The one that wears the mask. She is the rudest person I've ever seen. No greeting, nothing. Never a thank you. Like she's doing me some huge favor by helping me. I don't even want to go back there and deal with this girl. She needs a job in solitude away from the public. Get someone with a personality working with customers not this drip of a person. This has happened on numerous occasions so it's not a one time situation. read more

Staples in clearly a place for everything you want to work from home and cooler stuff than you have at your office.. they even have craft stuff.. if you are a crafty kind of person.. just selection of posterboard made me stop and think "OMG!!! Do I need to be a crafty person because the stuff they have here is so cool". You can get sharpie pens in any color you want an array of supplies to mail anything you might be mailing, cool accessories for your phone, 100% recycled paper important since the state of California doesn't recycle. You name it they have it. And the amount of accessories to trick at your desk, workspace, home-office, is endless. They even have call bags. read more

Staples - Who knew? Rhinestone and glitter posterboard at Staples - Printing Services Near Me - Studio City, California

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Just came in to buy a chair. Tried to up-charge me for assembly. Told them no can assemble myself. Then they told me I would have to wait a week to assemble it myself . I don't even know why I bother buying anything IRL anymore. read more

Scam artist They sold me a warranty and completely lied They said that if I paid extra for the warranty they would exchange at the store Well guess what 3 months later the printer didn't work and they said I have to calm the warranty and that they can't exchange They worked me on read more

I see why people are shopping online instead of going to these dinosaur brick and mortars. There's no help anywhere, so what's the point? Might as well use the mighty @mazon lol. Also, their return policy is complex and outdated. I don't have to show my ID and kiss a bunch of @$$ when I shop online. So yeah, don't bother with this Staples location if you can avoid it. Totally not worth the hassle. I actually feel ripped off after buying their terrible product coverage that doesn't work. read more

I came into handle a problem that I had been working on over the phone with staples trying to get coverage for the printer I had bought when I went into the store to solve this Jasmine and Trevor who just so happened to be the employee that sold me the printer made it beyond seamless to get coverage from my Staples insurance which I had been on the phone for an hour at least trying to take care of they have A1 customer service and coverage I recommend this store to anyone seeking office supplies and or office appliances I always recommend getting at least the 2-year coverage for any electronic item they have great return services. Again a big thanks to Trevor and Jasmine !!! read more

Staples - Printing Services Near Me - Studio City, California

The customer service is why I come to this Staples. Had one of the best interactions I have had with an employee in a long time, not just at Staples but other businesses. David is a huge asset to your company. He went above and beyond when I needed help in finding an office chair. I truly do appreciate people like David who enjoy helping others and I hope Staples does as well! Thanks David for all your help! read more

I've been going to this location for the past 10 years, everything has always been great. The staff are always friendly and helpful, and there is adequate parking. read more

I love the staff here and the store has a good selection especially during these challenging times.

This place sucks. Their website says they open at 7am, so does the UPS website. They don't. Sign on the door says the open at 8am, with the first hour Monday and Friday reserved for seniors. (I am one). I stood at the glass door for 20 minutes, then at 8am they opened the doors to let everyone in. At the UPS desk, they would not take my package because the label, printed from the UPS site did not have a bar code, I would have to go to a separate "Full" UPS location. Clearly they don't care about their customers nor the caring or service they provide. read more

Staples - Sign at the entrance. - Printing Services Near Me - Studio City, California

The Sales's people openly mislead customers and defraud them. I came in about 1 year ago and say a printer on sale that was perfect for all my needs. I purchased 4 of them for my 4 restaurants. They assured me that they always carry the ink cartridges. Not 1 year later they no longer carry Samsung product at all. When i asked how i could get ink for my printer i was advised to go online and order it. I need ink now but i have to wait 4 days to get my delivery. So i asked if i could trade in the printer they sold me that they no longer support for one that they do. They responded with no. They then stated that they would never claim to carry cartridges. This place is not only un professional they just lost my busniess for good. It's bad service like this that is weakening our economy as a whole. Staples you should be ashamed of yourself ! read more

Your customer service was beyond excellent thank you Brianna. She's a wonderful ambassador for your company

Sometimes I feel that writing reviews for big "box stores" is an exercise in futility. Mine usually start with something like, "Have you been to Staples? It's staples. They're all the same." The height of comedy. But then, I always realize that there's something about each location that differentiates them from the others. It could be the parking lot, the store size, whether or not that particular location always seems to be out if stock. So, what makes THIS staples different? I'm glad you asked. The good: - this location has it's own parking lot. It didn't share with anyone else. There is always ample parking. And the lot is on the other side if the building from ventura, so it's not terribly busy and you don't have to worry about people screaming by. - decent size. This isn't the biggest staples I've ever been to. But I would call it "mid-sized". It's bigger than some others that feel more like a glorified "office supply" section at a CVS. This location is even large enough they managed to stuff a furniture section into the back. - It's always clean. The site always looks nice, and organized. There's never anything strewn about or out of place. The not-so-good: - it has a confusing layout. I think this is partially a by-product of the size (remember how it isn't the largest?) But things don't ever seem to be where you would think they would be. They also split things up that you might think would be together. You just may end up having to ask someone where the file folders are because they aren't with the rest of the organizational things. - Limited stock. They always seem to be sold out of things. Or they have a limited selection. The ARC notebook system is Staples's brand of customizable binder/planner and this location has a very limited selection. They also are always sold out of the specific pens that I like. - No one seems to work here. I have been oit on the floor of this place and looked for someone to help me for TOO LONG. There's usually someone behind the register (usually) but there have been times when I can't find anyone with an earpiece. So there you have it. It's not the best Staples in the world, but it's better than some (cough, the one in Van Nuys, cough). So check it out. read more

Greta experience at Staples today. Came in for an office chair and Diego took the time to show us all the models and find one in our price range. Thanks Diego! Best in class customer service! read more

I called to the store and ask regarding the stuff which I need if they have in stock. over the phone they said yes we have it in stock that's why I didn't order it online. Next day morning when I came there they said they don't have it whatever I was look for. because they said they have it I didn't order the online , now if I will order it online I don't have enough time to receive it and I have an inspection so that's really become the problem. totally unprofessional, never trust whatever they saying on the phone read more

Horrible customer service. It was not busy, and employees just stood around and talked while multiple customers were in need of assistance. Emoyees working the print center were not knowledgeable, or helpful. They made myself, and other customers, use broken printers, because they did not want to take our items to the back and print themselves. **Edit: I drove up the street to another, smaller print shop and they got my job done in less time than it took me to edit this post. They were extremely knowledgeable and very friendly. If anyone wants their name I will HAPPILY recommend. read more

What's the point of going to the store when they don't bother to stock the most common printer cartridges? I have an Epson printer with four separate print cartridges, Black, Cyan, Magenta, Yellow. That makes buying ink less expensive--you only buy what you need... except, if you go to Staples which can't be bothered (or perhaps it's just a ploy to get you to spend more) to stock them separately. In a huge store with thousands of items, there's absolutely no excuse for this. I needed magenta ink. That's all. But no, I had to buy an entire four pack. AND IT COST $3 MORE THAN BUYING FROM AMAZON (which would have had free shipping). The nice man at the front told me, yes, they weren't stocking all the separate inks anymore and I could get them online. Then why bother to visit the store? I say don't bother. read more

This is by far my favorite Staples and print shop I've ever visited. Dayna and Zura (‍ I feel like I spelled her name wrong so I apologize ). They were patient helpful and handled my rush print order with care and talked me through the steps and what I needed to do to help my production get what they wanted. As a PA the little things make a big difference so I highly recommend visiting this location and trusting the process. Thank you for making the experience as smooth as possible. read more

Great Customer Service Staples as a chain, meh- they're ok- they have most of what I need. The thing I like is that when I come in, all angry and bent out of shape about the latest irritation regarding my Epson printer, the staff calmly figure out what the problem is, and fix it. The staff are really good, honest, and do and excellent job of 'talking me off the edge.' Or, more literally, throwing my Epson printer dramatically on a cement floor in a fit of rage. (Won't buy another Epson. Ever.) read more

I'm a teacher and appreciate offers and discounts to make the most of our yearly budget. John was awesome. He helped me find good deals and earn rewards. He was patient and kind. He's a great person to go to at this store! read more

I come to this staples all the time, I signed up for my membership here. I usually don't have a problem but damn. I went in today to get a hard drive, and I used the bathroom. I'm on my 10 minute break from work, so I'm using the restroom for 2 minutes. 2 minutes exactly. And the bald, little heavy associate (DIDNT see his name tag cuz he wasn't wearing one) was screaming "bro we got people waiting." So I rushed and opened the door to see one kid waiting. To the associate whom did that: it's not professional to treat customers like that. I took my ass out of your store and went all the way to Best Buy to get the hard drive I needed. Thanks a lot jackass read more