Came in today to ship a couple of guitars back to Amazon (you really do get what you pay for when it comes to guitars) and was greeted by Justin who helped me get everything done quickly and efficiently. Justin is apparently the subject matter expert on Amazon returns. He helped me print out my return shipping labels, affix them to the packages and even had the hazmat stickers ready. I didn't have to cut or tape anything. He even assisted with slipping in the return label I had forgotten to place inside one of the packages. All things that I could've done myself which I was expecting, but he was more than happy to help. I was in and out in minutes and walked across the street for some grocery shopping. I used to dread my Amazon returns, but this location has made it so easy that I've gotten a new confidence in my purchases. Five Stars for The UPS Store, Six Stars for the outstanding customer service of Justin and his team. read more

Terrible service. Especially from the blonde guy with the glasses. He should know not to be rude and pretentious to customers.

This is my go to place . Customer service is excellent, very helpful & line moves faster than expected. Never had any kind of bad experience coming to this ups store . Thank you for all of your hard work. read more

Not the best at receiving my mail at my mailbox. Not too happy. Too small of a location. Long lines most days. Stairs makes it more difficult getting in and out read more

This location is busy so the line is usually long, the good thing is the does move quickly, the employees are very knowledgeable, the service is good and prices are reasonable. read more

The manager of this facility is refusing the close the store for the day in regards to a public safety hazard happening. There are live wires hanging from the ceiling, asbestos falling onto your clothes, people are drilling above your head as your dropping off/picking up packages. The owner is doing something very shady and very illegal. No point in calling corporate they will hang up on you. Do not go here until construction is done or you will get hurt/sick the manager and the owner do not care about public safety!! read more

This location needs more staffing. The workers inside do an admirable job of trying to keep up and do the job with a friendly demeanor. I was there earlier today and the place smelled like a dispensary inside. I'm hoping it was a customer waiting on the long line and not an internal issue. read more

Horrid service. There's always a line out the front door and it moves slowww. Walked out of here at least 3x. Brooklyn locations are better.

After 8 months in, I finally got my lost package back. Only after complaining and treating legal lawsuit. It's ashamed how people care about a box or when they misplace it.. and "can't find it" They need better service help also, the funny part is every time I email them, they ask "what's this about" or "I'm sorry who are you?l read more

Went to drop off an item I was shipping that I sold the clerk carelessly threw the item with no care or regard for item I was shipping hoping it's not damaged read more

While standing on line, another customer (who obviously was in a hurry) proceeded to stand about 3 inches from my left elbow, while shifting from one foot to the other...I asked him to step back a little so as to give me some privacy and space, by which to conduct my business. He responded "I don't know what your problem is...I'm not even close to you...do you think you're a queen or something? given his disrespectful reply, I responded: "Yes you are too close to me, and I AM a Queen!" He stepped even closer, now in a position where he could read the computer screen that the UPS customer representative was processing my package. I turned to him and firmly informed him of his disrespect. My frustration comes not only from the rude young man, but from the lack of intervention by the UPS representative working on processing my package. They could have asked the young man to kindly step back in the queue, but nothing was said. Secondly, the worker was having difficulty locating the address on the package and questioned me as to whether the address was legitimate or not. (Apparently the fields provided in the software could not accommodate the length of the address). The representative proceeded to suggest that the should "Google" the address to see if it was "real." I firmly refused, took my package back, reiterated to the young man how rude he was, and left. Needless to say, this was a very upsetting experience, one that I hope to never experience again! read more

I have been coming here for a few times and figured I'd give it a review. The service is quite slow, as there is always a line outside, due to covid and social distancing . The customer service is average but my items always get shipped out in a timely manner and there are never any problems. I recommend to come here early when it opens or during off peak times to ensure less of a wait time. There is parking in residential areas or stores nearby. read more

Very rude and unhelpful not just to me but to other customers and people they were talking to on the phone while I was there. I stood online outside for 20 minutes after making an appointment online to get fingerprints done. When I got in, they acted like I was insane and told me 'we don't do that here- no ups does that'. Then why did the website give me an appointment and send me multiple reminders about it? And I even if the website is wrong, why are you so rude and acting like I'M inconveniencing YOU? Nasty to other customers and to callers too. If I ever have to do business with ups again I will drive to another (any other) ups store. read more

Angela is amazing. Very friendly and customer appreciative. She is great with both your establishments at forest avenue and greenridge shopping center. read more

The customer service is friendly and helpful. John was nice enough to type in the email address for me to send my print job. That was a nice customer service touch. Only thing I would say is $2.50 for one page is pretty steep. read more

The UPS store on Forest Avenue in Staten Island is the best reliable place to do business when it comes to shipping packages or printing any other mailing needs.!! The staff is very knowledgeable, friendly, pleasant and kind. No job is to big for them and they do it with a smile . Great service ever time. read more

I went there today and witnessed staff tossing packages, even a computer screen monitor. One of the employees complaining of heavy packages and even using profanity. The manager was on his ipod wireless earphones chatting away with friends. This used to be a more professional location but unfortunately it doesn't seem like it anymore. read more

Horrible service when I called some lady picked up and didn't want to talk or provide with any information.

Awful rude service. Go somewhere else. Employee working on Saturday morning needs to be retained in customer service.

Dropped off my Amazon returns (bring my returns in the original shipping boxes opened so they can see I'm not returning an empty box) which is no hassle and they're suppose to handle all the packaging and they tried charging me for two strips of tape.... Two strips of tape lol. The kid behind the register said per their manager "first strips free then the next are .50 each". Long story short my boxes were already scanned in and I did not pay for the two strips lol. read more

I've never been somewhere where the employee is so eager to help and they did it with a smile on their face the whole time! I went this past Sunday and had the honor of meeting Ana not only was she very very helpful she was extremely patient with my ton of requests. Her machine was giving her a hard time and she kept apologizing usually ppl would get upset and just leave but her positive attitude just makes u want to be there and understand. We need more Ana's in stores. Sometimes ppl just want to be greeted with a pleasant smile on their faces! So TY Ana for helping me in my time of need and being so attentive to my requests. read more

Small business's ROCK!!! Calvin (the owner) has come in on his days off to print my business projects! I couldn't say more about this store! Def recommend! read more

My experiences with UPS had not been great in the past.....however My recent experience with UPS was absolutely satisfying. The UPS Store #4821, on Forest Ave,Staten Island gave me the most amazing customer service, particularly UPS representative ANA, she was thorough,intelligent and humorous her multi-tasking skills are excellent. I left that store a happy customer! read more

If you chose to drop off packages to return here, keep a detailed receipt! I have now had 2 returns not make it back to sender. And got charged for 1 last month as I didn't keep the receipt after a week and received credit as the labeled was created. Total SHIT SHOW!!!!! read more

You guys had me running around looking for my package when you really "delivered" it to a different mailing agency and didn't think to tell me. Crap service. Now it's going to take even longer for my package to come read more

I went in today to just return something, Justin and Matt were super friendly! I asked if they do passport photos, which they do. The guys took their time to make sure that the picture was perfectly sized and that my passport wouldn't be rejected for any reason, even taking multiple pictures. I saw them interact with other customers and they were patient, polite, and diligent. Thanks Justin & Matt! read more

I have been to this place 5 or 6 times in the last 6 months , and every time was a very pleasant experience. The one on Forest ave. The ladies are polite and the young man is always helpful and polite. Yesterday I went to pick up 4 boxes , 2 of them were very large (guitar and guitar case). When I told the young lady that I dont have a car and needed to call a cab, she right away called one for me. Then when it arrived , before I could grab the first box, the young man ( tall , about 25 , wearing glasses) brought all 4 boxes out to the cab for me. Twice I told them how impressed I was with the customer service. read more

Do not drop your item off here. I had a simple amazon return that was just an iphone wire, it was supposed to be picked up the same day it was dropped off. I dropped it off 12pm in the afternoon with a worker, looked him dead in his eyes as he scanned it, got a receipt and kept it for evidence as i always do. I returned the wire because it did not work with my car. My guess is that a worker took the package for himself since there have not been updates in 2 weeks on the ship status and now i have to make a missing package claim for an item that i do not have and the money that i am owed. read more

Ana really helped me out at this location. She was very nice. She packaged what I needed to be shipped. She was also moving quick and the line wasn't bad. Thanks! read more

Avoid this place!!! This store is the worst ever. I paid for overnight shipping and 10 days later the package was still not delivered. Getting a refund took 5 phone calls and no help. read more

Rip offfff! I paid $18.00 to ship a package in NY and they charged me $22.00 for the box and bubble wrap.... whattt??? Ridiculous! I will never use them again. Go to the post off and it's a quarter of the price! I was in a bind and needed to ship otherwise I would have walked out. Post five $3.19 for bubble wrap and $3.49 for the box! No where near $22. All I know is that package better be prepared to survive Armageddon at that price! I'm a business owner and will only use USPS from now on! read more

I highly recommend bringing a chair because the wait will be very long. They take ages to complete one task, move slower than a tortoise. I don't recommend, unless your white then they're nice to you. read more

I went in this past Saturday 06/02. holly was so amazing and fast. My box was in terrible shape so she got me another, repacked and relabeled my items. Above and beyond customer service. read more

I really hate to give this location one star because in the past they have been great, but I'm hoping the owner sees this and talks to the extremely rude young lady I had to deal with today. I brought my Amazon return package to this location on Monday 2/22/21 around 10:30a.m. I waited patiently on line and the girl who helped the person before me disappeared. Being I was the next person up, I walked to the counter and waited for the next customer service rep to help me. She walked up to the register and completely ignored me. I finally said I'm hear to return this and she looked at me without saying a word. I've done this before, so lifted my phone for her to scan the barcode which she did and that was it. She did not say a word, I said is that it and she just went gave me a Ymmm hmmm. Not even yes, or thank you. I walked away without saying thank you which is out of character for me and saying to myself, I just experienced rudest and worst customer service in my life. If the owner sees this, this young lady will put you out of business fast. What a bad attitude!! read more

Very fast service. Nice people. Door is very difficult to open when you have packages in hand its very hard to push open its very heavy. No parking really 1 or 2 spots. But fast nice and reliable service! read more

This is the worst UPS store on record. I went in to inquire as to the price of shipping a package. I was given a quote of $61.00 including packaging of my item. I returned 2 hours later and the price for the same item to the same address went up by $10.00. After arguing with the staff person he brought the price down, but the bait and switch tactics were not appreciated, nor was the poor attitude of the staff person. I then went to the Staples UPS on Forest Avenue and mailed the package for $23.00 including packaging- a savings of almost $40, and the package was delivered the next day. Moral of the story- even on shipping you have to shop around and STAY AWAY from the UPS store on Forest Avenue. read more

You can do way better than this place. Needed a box, they charged $10. I asked to see a price list for the boxes. They said we don't have one and I already discounted the box. Walked down the street and bought one at Staples for $1.49. Came back. No one to be found. Started to use the tape on the counter, as have been doing for years when shipping. Manager emerged from the back room talking on a personal cell phone and I said "hope you don't mind" and she said "I do we charge for taping" and took the tape away. I asked to see a price list and she said we don't have price lists, I charge for taping. This place used to be a great store with very friendly people. New owner a year ago resulted in lost boxes, no follow up on insurance claims, nickel and dime skimming off customers (um hello fraud police?) and surprised the place is still functioning. BTW Adam S.: Justin was great... I guess that's why he longer works there... Hey! Glad to see the manager who said Justin doesn't work there any longer was overruled! Welcome back Justin! read more

Jenny and Justin are wonderful ! They helped me with my printing and shipping needs. It's always a wonderful experience. Thank you for that.

Excellent service. They literally did everything I had on my todo list; faxing, color copies, email printing, they packed my luggage, shipped it, gave me pretty good pricing on business cards and even sold me a mailbox, not to mention I was in and out of there within 5-10 mins. I will definitely use them again. Actually I have to head there next week for a passport photo and laminating job. read more