One of the employees behind the window is straight up hypochondriac. Heavyset lady. She's paranoid of Covid, won't touch anything with a stamp affixed to it that requires licking, despite that theory of transmission being dispelled a year ago. Sits there with gloves, mask, and face shield, and is very snippy with customers. I saw her yell at 3 people while I was in line last time I was in. Two of them yelled back. Generally, post office is rather slow, and often unreliable for receiving packages. But this location is clean, at least. 3 stars because it's much nicer than the hell hole I used to have to go to in Brooklyn. read more

If you're looking for the definition of incompetent, this is exactly where you'll find it. I came in on a fine Thursday afternoon to drop off a package with a prepaid USPS shipping label that I had purchased through eBay. I patiently waited in line, and when it was finally my turn, the experience was honestly unbelievable. The associate behind the counter attempted to scan my label 4-5 times and couldn't get it to scan. No problem -- things happen. She then proceeded to manually enter the tracking number into the system. While doing so, she was simultaneously carrying on a conversation with her manager/another associate about "lawyering up" over something and giggling throughout the conversation. I'm all for a fun workplace and employees having good relationships with their coworkers. That's not the issue. The issue is when that conversation takes priority over actually paying attention to the customer you're servicing. She entered the tracking number multiple times, apparently couldn't locate it in the system, and then simply told me that the label was invalid and that she couldn't accept my package. I was standing there watching the entire process thinking, Wow... seriously? The frustrating part is that she never seemed particularly interested in figuring out what was actually wrong with the label. Instead, after a few attempts while being distracted by her conversation, the conclusion was simply, "I can't take this." Maybe the label was the issue. Maybe the system was the issue. But the way this was handled made it impossible for me to have any confidence that either was actually checked properly. I walked out with the same package I came in with, despite having a legitimate prepaid shipping label, and had to find another way to get it shipped. Man. What a life. read more

This has to be the worst operation in the country..especially the chinese guy doing passports..extremely unhelpful and can't understand a word he says ...the last window heavy set black lady with the worst most unfriendly attitude...that parking lot is a joke as well . read more

Had a passport appointment at 2:45 I got there 2:50 waited on line after I went to the window it was 3:02 the lady just looked at me and my 5 month old baby and said noo I explained to her I was waiting in line she didn't care she just said nooo to bad very rude nasty disgusting workers. read more

The worst of the worst. Tracking a package all the way to my house + its mysteriously not on the truck of this very nasty attitude postal workers. If there was zero stars to give I'd make sure I'd give it. This isn't the first time. I'll be going to the post master to see what the problem truly is.. read more

So now they moved their APC to inside the post office where the windows are and its no longer in the area thats open 24/7. This post office is now pretty useless to me. Thanks guys! read more

Impossible to reach a live human to arrange for packages to be picked up. Ever since the US Post office was instructed to take down mail boxes, G-d only knows why, the service has deteriorated!! read more

Slow take forever have a nasty attitude Leon and his supervisor are the most not caring people don't wanna answer your questions and interrupt as you ask questions read more

You do not get but a minus 10+! My parcel first class picked up on December 16 2020 10306. And on December 17, 2020 arrival scanned and pending.... Its been 7 days and still pending.... my parcel is a Christmas gift for family..and my parcel won't be here for them to take home with them! Sad! I worked for the USPS in Des Moines, Iowa. I know nothing should set that long in a truck with First Class and Priority packages and mail... You are going to hurt other states delivery by this mistake you have made... read more

Post office customer service has really went down hill you can no longer call your local post office and have to go through a 800 number and that is useless if your trying to find a package why do I have to waste time and gas for them to look for my missing package it's either there or not read more

They always short , waiting time is over 20 minutes . Personnel rude . Took over a month to deliver my mail.

Good luck parking, employees who don't give a crap but mail never gets lost from this location.

I've been coming here with my dad for years now. My brother and I always had to tag along with him on his errands and always hated coming here because it was a way off from home. It's a pretty standard location. We'd usually just go through the drive-through drop off mailboxes. But once in a while, we'd have to go in to buy stamps or get boxes or something. Usually, my dad would go in while we waited in the car but as we grew older, we were the ones who had to go in. The place is pretty standard. The lines are long but they move relatively fast. I've never really had trouble here. I really like their drive-through because it's nice and easy and convenient. read more

If I could i would rate them -10! They removed the drive-through boxes a while ago, then put them back sideways so you have to get out of your car to use the drive-through. They took away two APCs and left only one inside, but there is never any parking available during regular hours and you can't use it after hours. And now, without warning, they are fixing the drive-through and you have no way to get into the lot from Manor. No left turn allowed into the lot and no drive-through. Why not just close the whole thing down and send everyone to New Dorp! read more

I did over night shopping for a piece of mail to Florida. It's been 48 hours later and no response or info as to where my package is !!! There's an open investigation , but still have not heard from post office nor did the package arrive yet to its destination . Someone is to blame and I want answers . People just don't go there to mail stuff and then it magically appears on your doorstep !! Someone is responsible ! Discrimination is high here and I'll get a lawyer if I have to . I'm going to speak to the manager tomorrow n demand her or him to get to the bottom of it . This is Absolutely frustrating cause mail just doesn't "disappear !! There is a return address so that means someone in this post office opened it did something with it . The man who helped me sounded Russian . Do not go here ! This place cannot be trusted !!!!!! read more

My daughter was waiting 2months for a very expensive package, she had a tracking number, it said it would be delivered on a certain date. We waited all day. Our regular postal worker was on vacation. She NEVER received the package! We have been trying to call the office number and they keep HANGING UP THE PHONE !! WTH They NEVER have enough staff and they have terrible attitudes. read more

They don't regularly pick up mail/packages from the drop off boxes. I've had packages that were dropped off Saturday night that do not move until Tuesday or Wednesday. That should not happen if you are sticking to the pickup schedule listed on the mail box. If you need to drop off a package then make sure you get the money-back guarantee option, but you will need to speak to a manager because most of the staff will not know how to process a refund. If you want a better chance of your package arriving on time bring it to the counter and get a receipt. If you want zero screw ups use an alternative shipper. read more

Very rude and nasty personnel ! first I was talking to some Asian lady that barely spoke any English, that makes me wonder how she got a government job. She couldn't explain anything to me than a supervisor comes and she has to be the nastiest person I ever spoke to. I was there with two little kids that everyone know how kids get after being in one place for an hour, than the way she spoke to me and told me to wait without any type of consideration nor she apologize for the inconvenience they caused me was mind boggling. I'm extremely disappointed and mad at the same time. the worst customer services I have ever witnessed. read more

Ruined a birthday today. Waiting for pkg and said undeliverable as addressed. USPS brings me the same pkgs every few days. All of a sudden they can't find me. Can't even request a will call online. Maybe mailperson is flagging pkgs to go home ? read more

Horrible experience. They screamed in my boyfriend's face when he answered their simple question twice. They are rude and obnoxious. They were annoyed because we were waiting and they wanted to talk to their friend. They were also rude to another woman. I will never go there again. read more

They need to do away with the post office all together!!! The people at this location are very nice and helpful however good luck getting packages! With their b.s. " no entry" updates. Not only was someone home but I HAVE 24 hour video cameras recording that clearly show no attempt was made for any delivery! Or you get a delivery notice and the package doesn't actually show up until the next day if you are lucky. These people are useless! Management is fully aware of these shady practices yet nothing is done. Carriers get away with shady practices. read more

Always a big line with one person at the window and they just dont care they take their slow time with everything and like i said always waiting minimum 10 minutes never can run in and out read more

Customer Service is just awful! I was put on hold for 30 minutes until they closed which at that point they could no longer help me, of course.... A package was mailed to me with 2 day priority mail and it's been 5 days! The last update on the website it was in Houston TX, Horrible, no wonder you are going bankrupt! Why can't the government run something efficiently again!!!! It's probably not the USPS on Staten Island, it's the overall system as a whole, poorly run and inefficient for 2014....get it together..... read more