I have been a customer at this store for approximately 6 years and am there at least once a week. All the staff and the owner have gone out of their way to be friendly, helpful and go above and beyond. I have have been a customer of many UPS stores over the years and this one rates as one of the best. read more

I keep giving this location another chance, but the older gentleman here is just so rude. Very put out to do anything extra or even just the minimum customer service. His delivery is so off. I will never give them my business again. This was the third time. No more. read more

Just had the young lady lock the door on us at 5:59pm .. really you couldn't have given us one more minute. Bull Sh -- .. Ran off another lady walking up to. People work for a living and bust there ass yo get there and you lock the door on them and laugh about it. Customer service sucks and in considerate attitude- I guess they don't teach that in schools or family values. Go to the location up on Tom Darlington !! Take your business elsewhere. read more

Went in for notary went very quick and smooth. He let us know what he could and could not sign. I think they only charged $10 per signature. The father or owner talked to my son about ASI he was a super cool person. This is why I love Scottsdale. read more

Never use this location! They hide behind a Franchise tag and don't take any responsibility for misdirected packages. Extremely poor customer service. If I could give them zero stars, I would. read more

Courteous, helpful and friendly. Very efficient. This is my preferred store even though two others are closer to me.

Avoid this UPS store !- the manager was helping someone with her shipping-& while I waited to return my Amazon item he told her he would rather wait on a customer ( who was paying for her items to ship than any Amazon return- he is a complete jerk- I would never ship from him again- there are plenty of other UPS stores read more

This store could use some classes on customer service. They major on small things like wanting to charge for tape. Lost a customer today because of it. read more

Wow! I am so impressed by the high level of service and professionalism provided in this store. The employees are intelligent and attentive and the store is spotlessly clean. It's my go-to for all things UPS. read more

You will not find a better UPS store in Arizona. This UPS is located in the Terravita marketplace. The staff is well trained and extremely responsive to our needs. Kudos to the owner and to the staff. Thank you. read more

Employee was not having a good day. He appeared to be rather surely. Don't take it out on your customers though. read more

The UPS Store - Storefront - Shipping Centers Near Me - Scottsdale, Arizona

We have a small business and use The UPS Store 2-3 times a week for package delivery. This had to be the worst experience ever in this sort of store. The Manager/Owner/Whatever had to be the most condescending person I have ever met. If there are certain things you don't honor in your store, simply post it and do away with the condescending explanation of why you don't honor your corporate coupons. It wasn't even a huge savings, but the attitude by this guy was incredible. Definitely will avoid this place and go to other locations or just suck it up and go to the Post Office. read more

To own a successful business in todays market it is imperative to have good customer service. I usually only write a review when there is something positive to say but please do not use this location. There is another one up by Bashas that was somehow able to help me figure out an Amazon return. The store at Terravita said there was no way to figure out which qr code went with which return. The owner was there as well and was helpful at first then completely did a 180! Please use the other location! read more

The manager is always very helpful. I had two guitars to ship and they helped me pack them up nicely. I also really appreciate that they do not force masks. If you want to wear one great, but it is not a requirement to enter their store. I apparently feel the same way about masks as they do, they don't work, so don't force people to wear them to touch their face and then touch the door that everyone else does. If you are looking for a freedom loving helpful UPS store this is the one. read more

I don't understand businesses that advertise they have a notary available but 75% of the time when you go to the store because you need a notary, the notary isn't in? Why are not all the employees notaries so your advertising isn't so misleading??? read more

I've never had an issue in roughly ten years that I've been coming here. I've also never had any complaints about my items reaching the destination. read more

AVOID THIS STORE. There's a good reason why this store is rated so low. Their prices are insane and the manager's attitude is terrible. I needed one piece of paper printed, in black and white no less. I was charged $3.75, not even kidding you. When I tried to ask about it the bald service guy gave me so much attitude and tried to pass off their outrageous price as a political gesture "it's because minimum wage is now $15". (It's actually $11/h in AZ currently. https://www.azica.gov/labor-minimum-wage-main-page) He literally told me several times that it was Arizonans fault that he had to charge the prices he did. He just lost a customer for good, and got a terrible Yelp review all because of one piece of paper. Nice job buddy. read more

This is my go to shop to ship or mail anything. The owner and staff are always efficient and helpful

Have been a customer for over 8 years. Couldn't be happier with the service and attention to detail from the entire staff. Having documents notarized has always been a breeze. Sometimes we have to use UPs freight to ship large items. They really go the extra mile to make sure everything goes smoothly. I find this to be much easier than trying to contract freight companies. Looking forward to doing more business in the future! read more

I wish giving a ZERO was an option. I needed a document notarized and the person at my bank was on vacation. Unfortunately, my bank recommended this $h1T$How. This place refused to notarize my document. Some old man attempted to "school" me with his extensive education in law and then spread his legs and stuck his rear end out. ??? Ewww. Then the notary came out with a nasty demeanor to sign another document and then ASKED me where he should sign and stamp it. What's more, he notarized the wrong page. Stupid and rude. I had to pay another- more qualified- notary to do it right. Then he practically threw the receipt at me after I paid to be treated like garbage. I will never use this store for anything! Not to ship a package and certainly not to get a document notarized! Don't waster your time here, find a different store. read more

Very expensive and poor customer service. Go to the post office! The management is not customer focused. This not a holiday issue this is from my experience twice visiting prior to the holidays. I have definitely received more favorable pricing with other UPS stores but hey shop around don't reply just on convenience. But the post office will be my first go to moving forward read more

I have been a customer of this UPS store for over 10 years. I have nothing but the best to say about the owner and the employees. Always professional, always courteous. They handle my many packages with care and a smile when I go in. I would recommend them to anyone! read more

I needed a notary, in a hurry, to notarize an automobile title before the purchaser arrived at our house to pick up his new car...on a Saturday. Raced off to my Chase branch and was told they were "too busy" to help. Went to another Chase branch and was told I needed to make an appointment even though the branch was empty. So I went to the UPS Store on the corner of N. Scottsdale and Carefree Hwy and the manager couldn't have been more helpful and professional and appreciated my business. I give him $10 to notarize that title and was out of there in 3 minutes. Will use them for all our notary work in the future. Proud to support a local businesses read more

I have been using this UPS store for 23 years and will continue to do so. The staff is terrific often having my mail as I walk through the door, making me feel like a friend. They are efficient and knowledgeable and ALWAYS professional. The array of services is excellent, the store is clean and they always recognize the next person to be taken care of in the store. The management is superior and they are doing their best with the current Covid restrictions. We all must understand that the employees do not wear a badge and the store has appropriate signage up for wearing masks. Remember; Those unable to wear a face mask or facial covering because of a medical condition shall be exempt, according to the proclamation. Let's all try to be extra patient and kind. read more

Daughter goes in with usps wrong add return from priority mail. Wants to mail it cheapest way to new address asks for an envelope, they tell her she doesnt need one. She said i want it cheapest way, they charged her $13.04. Cheapest way first class usps. New envelope a few bucks, shipping with xtra charge $6. I call the owner and told them they lied to my daughter. said ups was the cheapest. Bull ive shipped from the ups store usps manytimes hes just wanting to pad his pocket. He was a jerk and didnt admit he screwed up. Should have been honest and charged her for an envelope and shipped usps. Will never go there. I advise not to. owner blames customer for his lying. So, he told my daughter qhen she went for a refund she cant ship usps 1st class, THATS WHY SHE ASKED FOR ANOTHER ENVELOPE. Logic fell out of the owners hands onto the ground and yet he was worried about cussing on the phone by me. yeah im cussing you took advantage of a small business. read more

They do everything they can to make you feel like it is your fault when they don't do their job. Poorly trained employees is a sign of poor leadership. Just go to the post office. Half the price and better service... go figure!! read more

Brusque as always (which I have become accustomed to), when I stopped by today I was disappointed that neither employee was wearing a mask, though each one did have a mask dangling from one ear. If these guys want to get sick themselves, that is their business, but I would prefer to shop at stores that are more interested in protecting me. I will be using the competitor down the street from now on. read more

Very helpful and thorough! I needed home-school documents notarized and the owner helped me out right away. Very fast, friendly, and affordable! read more

I have done business with this UPS store for nine years as the go-to place for my business. I have spent thousands of dollars and he has handled all my shipments. I have never had a shipment go missing. When there have been delays, Mark has gone out of his way to find and track it down. This is the only UPS store that always has solutions for my packaging needs. Mark will even make custom crates and will ship anything for you. It's always great to have him on your side versus trying to deal direct with UPS. Finally, all of his employees are very polite and act in a professional manner. I highly recommend this UPS Store for all your shipping needs. read more

I needed a simple 36 page document copied and they printed and charged me the color document rate when all I needed was black and white. Should that not be a qualifying question when printing documents? Not cool, and I will not be back. And to think they could have had a customer for life but chose to maximize short term profit instead. read more

Overpriced with major attitude! The owner of this location took such advantage of two shipments from here to Montana. Each year I have to ship items for a business show in the far away town of Great Falls. I have shipped the same banners and a very large hat (Weird, I know) to the same place in Great Falls. Last year these two shipments cost $22 for the banners and $14 for the hat. They shipped ground. This year I was running late and had my husband drop these items off. First they repacked both items into MUCH larger boxes. Then due to time constraints sent them 2 day. Once box cost $163, the other box $135. REALLY? Now granted my husband could have called me and said "Is this necessary?" I would have told him to get our of that place FAST. But neither my dear husband, following my instructions, or the store owner thought that over $300 was a ridiculous cost. When I left Montana, I shipped the hat in it's original box back to AZ by Fed Ex for $12, arrived in 3 days. The banners cost $18 (in a new box) and also arrived by Fed Ex in 3 days. Needless to say, when I asked the UPS store owner today why he would think this seemed logical. His response was simply, "this is what your husband told us to do." I think he is a greedy old guy who knows people in Carefree have money to burn so repackaging items into much larger boxes and charging them a fortune is what he's all about. So if you want to spend your money wisely, go anywhere else but stay away from this place. read more

I recently had a great experience at this UPS store. I needed to send a heavy wood tack trunk to a stable outside of Seattle for my daughter, and I expected the cost to be prohibitive. The young lady who initially helped me wrote down all of the information and said the manager would call me, which he did exactly at the time she said he would. He was very friendly and offered me two options within their freight division, being careful to note this 18-wheel truck might not be able to traverse the country road to the stable. Those prices were prohibitive. He then suggested UPS ground, researched the price, which was acceptable, came to my house, picked it up, wrapped it all up in bubble wrap and plastic wrap, and off it went! I was very happy with this high level of service and attention! read more

STAY AWAY!!! These people are crooks!! They charged my credit card $2000 without my authorization and then lied to cover up their mistake. NIGHTMARE!! read more

Well, what can I say about our home away from home! I love this place! Started sending our mail here after our personal mail box was broken in to and our checks were stolen. We have had a great experience personally and professionally by using The UPS Store as our mailing address! Professional, personable and honestly they make my day when I go in and pick up my mail! . Thank you MArk and the gang! read more

If I could give no stars, I would. I know this is long, but boy what an experience!! I couldn't possibly shorten any of this. I shipped a box from here to Washington state in the first week of January, 3 day ground. First Problem: It arrived 3 days late. Second Problem: I called them to find out why it took so long, but after a couple of hours trying to reach them, I had to leave a message on their machine since no one would answer the phone. After 2 days of waiting for a return call, I finally just went back in to the store. The only good part of my Experience: I spoke with a very nice young man, Brendan, who looked into my shipment via the tracking number. He said that he would have to open an "Investigation Ticket" since he could see no visible reason (looking at the tracking history of the package on the computer) for it being so late, but the most likely reason would be "the weather". Third Problem (and the reason for this post): Towards the end of Brendan's explanation an older man (the manager, I think) inserted himself into our conversation and began questioning Brendan about whether he checked "this", and did he check "that" (yes, he checked everything!). He then began, what I felt was, a verbal attack on me. Didn't I know that that there was severe weather going on? Rain, sleet, snow? Didn't I know that there were mudslides and landslides happening on the entire Western seaboard? Didn't I know that they weren't responsible for "An act of God"? When he finally paused here I said, "You mean, the weather?" And he goes, "Yes, an act of god." So I said, "You are talking about the weather, right?" And then he's, not yelling, per se, but speaking very sternly at me, "It's printed in our contract, THAT YOU SIGNED, that we are not liable for delivery times when impeded by an act of god!" So again, I calmly said, "You mean, the weather?" I thought he was going to blow a gasket! So then he says to me, "What are you, an Atheist?" Poor Brendan..... he just looked as sincerely shocked as I was. At this point I thanked him for his time and turned to walk out of the store. His parting words to me were, "Have a nice day". I have come across rude customer service people in the past, I mean, who hasn't in this day and age? But I can honestly say that this is the first time I've ever been compelled to write a post on social media about it. I will certainly never give this UPS store my business or money ever again. Based on my experience I recommend that you don't either. My next letter will be going to file a complaint against this man with their corporate office. read more

I have been using ups for mail boxes and shipping for a very long time all over the country but I can safely say that this store is by far the best one I have been using. I had a very important document to send out and there was an issue regarding delivery on the other end. The owner, Mark, made sure the document still make it on time and he really went above and beyond to resolve this matter. Not to mention, he even got me a refund that I wasn't even asking for. I highly recommend this location as they are truly customer oriented. I was so pleased with everything they did to help me out. It is really the best UPS store read more

Needed quality, custom business cards in a hurry. This location did an amazing job!! Professional recommendations, oriented toward small biz needs, rapid turn-around, highly competitive price. Will continue to go back there for all my needs. read more