Never thought I would be writing a review for a UPS Store but I feel this place deserves some recognition for the great experiences I've had here. Every time I have had to either drop off a package, get a quote for shipping, and even a notary, the customer service and experience is outstanding. I feel lucky to be so close and have such a straight forward shipping experience each and every time. I appreciate you! And Thank You! read more

Robert was so kind and helpful. I really appreciated the time he took to help me out with the multiple items I needed to take care of. Great experience, this isn't my closest UPS location but I would certainly drive further to this shop for the wonderful customer service. read more

The best ups location! All workers are nice, experienced and fast. I have to drive from Carmel Mountain for their excellent service because it is worth it :) read more

I needed the passport pictures for my son. One for his American passport and other one for the Japanese passport which requires the different size pictures. I had to travel to LA for submitting the Japanese passport application so I wanted to make sure I had everything ready. Men working there were very friendly and helpful. However the picture of his face size did not look right at all neither for the American or the Japanese passport requirements. (One was too small and other was too big). I inquired about it and they took another one for free. I still insisted the sizes did not look right measuring using their ruler. They said non of their American passport pictures they took got returned and it will be fine. And as for the Japanese passport pics, they looked up google and said the size is right for the Japanese as well. I was doubtful and went to CVS to try for Japanese passport picture. They had software where they adjust the sizes automatically according to the each country passport requirements. It was done perfectly. Now we went to apply American passport today using the picture taken here, I was told the picture's face size was too small and got rejected. So we went back to CVS took another one. I would highly recommend to go to CVS if you need passport pictures read more

I went to the FedEx store today with a bench that I wasn't able to fully take apart. Edgar at the store was extremely great. Gracious helped me carry the bench inside and send it off for my return. He went above and beyond The store is great. read more

the UPS store is great! Robert always does an excellent job of taking care of whatever we need. we have been going there for a couple years for our returns and occasional print outs, and Robert has always helped us out. service is always quick :) read more

Susan and Robert are holding it down at the UPS store in Poway! Thanks for excellent service!

My package was supposed to go here as an access point. I called the store because the status updated the next morning that it was going to attempt delivery again. I figured I could just pick it up. When I called the store I spoke to a man named Robert and he was no help at all. He claimed he has no control over the drivers decision to attempt to deliver. Never asked for the shipping number and had a major irritated attitude about the whole thing. He then proceeded to tell me to SHUTUP once I said he was being unprofessional and he hung up on me. This man should be FIRED. I've never been spoken to like this and I've worked in customer service for over 10 years. Absolutely insane. read more

Hey again, Robert. Your version of the story is pure fabrication. There was no one in the store as I approached, certainly not three people in line, and in fact I opened the door for the only other customer that got in line before me, which was a guy in an arm cast. Also, you came in from the back, which I imagine is where all the packages you're talking about were by the time I came in. All you've done is prove that you treated more than one person badly on the day I came in, and I wish they'd have left a review as well. Say whatever you want to your boss to try and keep your job, but don't try to lie to me or about my experience with your rude and childish behavior. And no one brought up active or past service, so did you google me? That's a problem in and of itself, but I'll remind you that your war is over, and you work at UPS now. If you want to talk about the military then re-enlist, volunteer like I do, or call your friends or a therapist; don't try to garner sympathy for a life you don't even live anymore. There's no excuse to treat people like they're less than you. I don't give a damn how many good reviews you have-- you were an ass to me, and apparently someone else earlier in the day when there were more customers. I talked to corporate the day this happened and relayed the true order of events, and asked them to review your behavior via the cameras if they exist. I'm going to call back about you somehow getting my last name and looking into my history. Whether anything gets done, we'll see. Either be better or find a better vent for your frustrations that isn't the customers in your work place. Or quit so someone who'd love to have a job during quarantine could do better than you can under such light pressure. read more

I went in today in a bit of a hurry and Robert was really helpful and fast in getting everything I needed printed. Thank you!!

I never thought I'd write up a yelp review for the The UPS Store but I had a several bad experiences at the location by my home off El Norte and Center City pkwy, I had to take note about this location. THIS store has excellent customer service. They have never ever tried upselling me to print out a label to ship my Amazon returns. No, return packaging? They took care of me. They ALWAYS ask if I want a receipt. This location will always get my business. read more

Super easy, hassle free Amazon returns. The guy was very helpful and had a lot of customers to assist.

Youngjae has been the most pleasant person to work with! I had a few returns and a few things to ship and he was so kind and thoughtful with the things I needed to do. I ship a lot, sometimes I print and ship at home because it's more convenient and I don't have to deal with a person to explain what I'm shipping and how much. Youngjae was incredibly kind and really set the bar for other ups store experiences! Thank you so much, I will return for all my shipping needs. read more

I remembered I had some Amazon returns and stops in the UPS store minutes before closing and totally unprepared. The gentleman that works the store, Robert went over and above to help me out so that I can get these returns out before the deadline. Customer service like this is so rare nowadays. I'll definitely be back for all of my shipping needs! read more

We stopped in 2 weeks ago to send a large vase with pedestal overseas and young Jae helped us out. I can't say enough about him, he went above and beyond to try to help us send this vase, found us a solution when no other place did. World class service, very professional got the job done if I can put a 10 star for this place I would. My mom received her vase professionally rapped in one peace. Thank you so much for everything and I will only stop here for all my ups needs. Thank you again read more

I had the worst experience at this UPS store. I was there to return an Amazon item and to ship an item. Carl was very rude. The Amazon return did not require a box or a label per the instructions. Carl said I had to buy an envelope even after I showed him the Amazon instructions. I purchased an envelope but Carl continued to be rude. When I reached out to the store later Kate answered and was not helpful. I will drive out of my way to go to the Scripps Ranch or Rancho Bernardo UPS store because they are so kind and understand customer service. Obviously Carl and Kate were having a bad day. read more

Robert was very helpful with our UPS drop off and patient when we needed to buy an envelope for it and picked up some birthday cards in the process. He was very polite, accurate, and we will definitely return to this location because of this experience. Thank you also for hoeing combat veterans like him. - Navy spouse . read more

Great service & always very helpful! Never have problems, I suggest always coming here for your shipping needs!

Extremely disappointed with this UPS store. The guy that helped me was on his cell phone the entire time. I was delivering shoes that I was selling and had already sold for 400$. I specifically told him to do nothing that involves altering the box. I receive notice today from the buyer that the UPS person who had helped me did the exact thing I told him not to do. Maybe if he wasn't on his cell phone the entire time he would of paid attention to my request. Instead, he devalued my item by 100$ and they are not being sent back from a dissatisfied customer. This has been a complete disaster. The UPS employee is a complete moron. This idiot decided to not put my shoes in a box, instead shipped them as is with the label on the actual shoe box. This is the last time I ever go to UPS. This idiot should be fired. read more

The UPS Store - Wear and tear - Shipping Centers Near Me - Poway, California

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Needed notary services and Robert was terrific. Masked, careful and efficient. Highly recommend.

I love this place, the guys there are super nice and friendly, they make Amazon returns quick and easy. The two guys that run the counter are knowledgeable, quick, efficient and helpful. read more

Whenever I go to this location I am treated very quickly and courteously. I want to shout out to Robert, as he is usually the one that is there when I arrive to say THANKS for all you do! read more

The gentleman who helped me went out of his way. I came into the store with a large box that was going to cost almost $50 to ship. He helped me re-package it to a smaller box which saved me half the cost. I really appreciate that he went above and beyond to help me! read more

I came in needing to print a few documents and mail a couple of packages/parcels and was completely disorganized before coming in. These guys were super helpful and helped me get everything that I needed to get everything where it needed to go. :) read more

This is my go to return location! Best service and always quick! Robert along with the rest of the staff are all fantastic.

Stellar customer service. Really liked how the guy today was able to help me. I was frantically trying to get things shipped off after USPS was help. I went here and surprisingly the next day shipping is less then USPS. Thanks again for the help man keep the hard work up. read more

Robert at the front counter was extremely helpful. Even though it was closing time, he was more than happy to help me out. Excellent customer service. Thanks Robert! read more

Had to stop by the Poway UPS store to pick up a package after I missed my at home delivery. I was greeted kindly and professionally by Robert. He did a great job multitasking and making sure everyone inside was being taken care of properly. Great job Robert! read more

Robert was so helpful and patient as I struggled through my large and very unorganized set of baby shower returns! Definitely made this pregnant woman's day a little easier! read more

Robert was really helpful, and patient with me. So, thank you Robert for excellent customer service!

I went today and Robert did have a bandana across his face. I was very uncomfortable last week when he wasn't wearing a mask. Changed my review from 2 to 5 stars. Fast service, good location. read more

Nice service, effective. Notary process is quick. They are open for business when others are not

Robert was friendly and helpful. I had multiple items and he exhibited patience and kindness even though it was busy and lots of customers.

Robert was extremely helpful. I had an Amazon return that didn't fit in the box it came in. Robert had a creative idea that helped to solve it. Thanks! read more

Easy, fast, and friendly customer service. Good distancing and well marked directions for people new to this store. Thank you for your help today. read more

Returned a modem to AT&T the other day. Robert has very helpful - a good start to the weekend!

So I came into this location on my lunch break and needed to print a flyer for my daughters lost cat and Robert was very helpful and even edited my flyer and made it better thank you for all your help Robert! Great customer service all around! read more

This location has consistently been quick and easy for my returns. Recently I lost my receipt for an equipment return to direct tv which I needed because direct tv said they didn't receive it. Robert was amazingly helpful by taking time to locate the copy they had. Thank you Robert for saving me. read more

Robert is always so helpful and polite. Amazon returns are made so much easier having the UPS store close and helpful courteous service make it a pleasant experience. read more

Great location! Robert was very helpful and quick when I needed to be in and out in a rush! Thanks again!