Staff is awesome. Not a huge selection of shipping materials/boxes/gifting/office stuff - just basics. Great recommendations for my printing project. I have a postal box here too (hopefully won't need it much longer) - it's a little pricier than usps but not by much at all and the longer hours and better location were necessary for me. read more

The UPS Store - Terrible photo of hours - Shipping Centers Near Me - Portland, Oregon

8/8/26 If you're looking for a fast and friendly service, this location is not it. Went in looking to drop off my Amazon packages, and they only had one machine. Was asking the employee (Joseph) for help, and they were very rude and unhelpful. Eventually, I was met with another employee that offered to help me. Looking at other reviews, this is DEFINITELY to be expected at this location. Worth the drive to the Woodstock location for sure. Only thing worth mentioning is the parking lot in the back. read more

I have visited this store many times. The gentleman there on those times was very friendly. Tonight I went and there was a tall woman, tightly tied black hair. I didn't ask her name, should have. She was awful, grumpy look on her face, never said anything accommodating, just snipped at me for not having tape on a parcel I dropped off. Then when I asked if they had WiFi so I could connect and bring up the code for her to scan she was sharp about directing me to a code taped to the register. Nothing about her was pleasant customer service. Go get a remote job if people and doing your job is so awful for you. This person does not represent UPS well at all. I gave stars for the other visits there, not today. read more

A lot of my returns are directed through UPS Stores and this one is closest to me right now. It's a very weird building (an old bank??). There are a handful of parking spots behind. Service from a variety of staff has been cold/blunt, but not outright rude. read more

The UPS Store - Exterior - Shipping Centers Near Me - Portland, Oregon

I bought an envelope from the Hawthorne UPS store and mailed a package ground. I would NOT recommend this place. Find any other option. They lost my package, said the date was not guaranteed and the Manager of the store could not have cared less, Sam. Way to be accountable. This was 2 weeks after it was sent. All he had to do what set up a tracer so it could be located in their mess of a maze. I was put on hold for a very long time and then told to call another number as they did not want to sit on hold with their own co to find out where my package was and when it would be delivered. I will file a claim. The next day I now have been told it was lost stolen or damaged in Hillsboro Or at the ups distribution center. I have never had a problem with UPS anywhere but just with this store and I now know why. The entire ups organization has worse customer service than the airlines. Back to Fedex. read more

Older man wouldn't help anyone with Amazon returns. Let the line sit, wouldn't even acknowledge that there was a problem. The scanner wasn't working and kept ignoring everyone. He should get let go read more

Here's a polished version with clean punctuation and flow: One of the employees working the morning of April 30 was outright rude. I walked in to leave a prepaid package on the dolly, which I've done before without issue. While helping another customer, she stopped to tell me I needed to scan my label at the Amazon kiosk. As I began asking which part of the label to scan, she cut me off mid-sentence and said, "It doesn't matter; you still need to scan it." I wasn't arguing; I was asking a simple question. Instead of listening, she interrupted and made assumptions. The tone and behavior were dismissive and unnecessarily disrespectful. read more

This location is absolutely awful. The staff is incredibly rude and the service horrendous. Go to different location snd thank me later. read more

I've been here twice so far for faxing and notary services. Both times I've had excellent and friendly service. I'll be back for sure.

So I walk in at 17 minutes before closing with 2 prepaids. The clerk is counting money from the register. I stand at the stanchions and wait. And wait. And wait. He never looks up. Or acknowledges I am standing there. All he had to do is glance up, or say "one minute" or ANYTHING. Weirdest low key passive aggressive behavior. Kinda like going to the USPS. No wonder this UPS location gets lower ratings than other. I will go to another UPS location in the future. I don't need this vaguely hostile energy. Then after he takes my packages he says "and these are going out Tuesday" in a very dismissive tone. I respond "Okaaaaay". read more

Nothing at all wrong w the employees/service/inside of store but the outside of the building is a raggedy a** mess that looks like an abandoned lot--weeds, overgrowth, trash everywhere, etc. The landlord should do better. Its in a central location on Hawthorne and used frequently by the community. Hire a regular landscaping crew and clean your business up! read more

This was my first time and it will be my last ever coming to this store. The lady that works there is extremely rude and dismissive. She just seems so bothered by any questions you may have. Retail customer service probably isn't the best option if you're annoyed by the general public. read more

This is an Amazon designated pick up location. Now they are charging my recipient $5 per delivery! Amazon prime is FREE SHIPPING. My $400 order of art supplies is broken into 8 separate deliveries. $40 total for "free delivery" Amazon says UPS should not. This store says "the Amazon code says charge $5" for each deliver! WTF? read more

I find the staff to be very helpful at this store. However, last time I was there I felt taken advantage of when I had to pay a 2% credit card fee on a package that was close to $40 to mail. What a rip-off! i have never had to pay a credit card fee in a store. read more

Avoid this store. Horrible customer service.They are very eager and adamant that they are not part of UPS proper and could not help me update an address on a shipped package even though the UPS website directed me to them to update the address. I had to call UPS and wait on hold for 40 minutes and was able to convince them to help me out with this simple task. read more

Avoid this location!! Staff are so unnecessarily rude. I walked in and smiled at the the female staff member helping someone else- my smile was met with a confused RBF. A male employee came out and no smile, no hello- just a wave over. I went to put down my PREPAID label and he said it's $2 for them to print the label. I just said "oh, I've never had to pay- it's a prepaid label" he just said "YEP, always been that way". I said I'm not paying that, I'll print it else where. He said "go ahead". So so rude from the very moment I walked in. UPS usually has great attitudes and customer service. The people here are clearly miserable, and then take it out ob others. So sad, get better read more

This UPS location used to be great until a while ago when new management took over. The new manager treats their employees in a dismissive, passive aggressive way. I have witnessed this first-hand. It's super cringy and mean. Then of course there is a trickle-down effect. So if you are unhappy about the lack of responsiveness from the staff, look up. That's where the problem is. read more

I've had to print something here in color before, used their notary services, and shipped MANY things from this location. I'm not sure how it compares in terms or actual amenities but the staff here is absolutely incredible. They've helped me ensure that I have things packed to send most efficiently for me and my recipients, they help me when I get flustered about not bringing all the supplies, and are just so kind, professional, and fast. If I need to send something I will go out of my way to do it at this location. read more

Not sure what the deal is with this place but I sometimes have packages redirected here. This last time, a few days ago, they refused my package and now I have to have it reshipped. It seems like receiving packages would be one of the primary services you could depend on at a UPS store, but not here. read more

Honestly the worst UPS Store in Portland, or anywhere else, that I've ever used. These guys are rude every time I step in there, when they'll deign to speak to their customers at all. They seem to love making people wait in line. And even with the little Amazon kiosk they try to charge extortionate little nuisance fees. Awful place, avoid at all costs. read more

We needed to ship some matted artwork and our neighborhood frame shop suggested we have it packed at the UPS Store. On top of shipping and insurance, we paid extra for a specialized box, and for professional packing. We got neither. The artwork was slid into a 12x12x12 shipping box that was not assembled, simply left flat. They taped the edges, put a 'fragile' sticker on one side, and sent it off. It arrived with one edge sliced open and with a crease where it was bent in transit and the contents damaged. When we showed photos of the results to an employee, he stated that it's hard to bend cardboard but that anything can be bent if you try hard enough, ignoring the fact that the box they used was pre-bent in 12 places, for being assembled into a cube. We were instructed to contact the corporate office for putting through an insurance claim. Start to finish, our experience here was dreadful. read more

I've been meaning to leave this review for a week or so now. I want to say that I am plagued mostly by sheer confusion. Not anger; not disappointment. Just good old-fashioned WTF!? It has been a pattern of mine to walk to The UPS Store and drop off my UPS packages as part of my online business for over a year now. UPS prices are cheaper than USPS for big items, so I prefer UPS in order to better accommodate them. Usually, my trips to the UPS Store are monotonous, simple, and no frills. However, my most recent venture has left me in a striking state of bewilderment. I walk into the store, headphones on whilst talking to a client, and I simply drop off a package that is ready to go by placing it on the counter with a few other boxes. (My usual routine.) I am heading out of the store, and I hear a voice yell at me, "Sir, what are you doing? We can't take that." I had to pause my conversation with my client for something that should be routine. I respond, "What? I'm just dropping a package off." The package is sealed with a UPS label already paid for attached to it; I thought all there was left to do was deliver it to the hub and find later in the day that it has made its way onto a truck. The guy behind the counter replied mockingly, "You can't do that. You'll have to take care of it at the station." I said, "What? Can I not drop off packages anymore?" And he goes, "There's been some changes made around here." I left in a huff. I mean what is the point of having a UPS store if you can't even DROP OFF A PACKAGE without interaction. Fortunately, I hunted down a UPS delivery truck on my stroll back to my house. The driver was very friendly, and he took my package from me with no complaint. Do I need to stalk delivery trucks in order to get my packages out there without hassle? Make it make sense, UPS. read more

Friendly and helpful staff. Needed a notary and there was one available who walked us through the whole process, super easy. Parking was very tight but overall a good experience. read more

This team is super helpful and kind. I always get confused about shipping, and they're never grumpy about it.

The guy who comes off to be the owner or manager of the store is incredibly rude. I've been "helped" by this man twice now. The first time I encountered him, I went in to return my Amazon package. On Amazon, it says that I don't have to put the item in any kind of package. Which was great and convenient. After scanning the QR code he asked if I had a package to put the item in and I told him no because it said I didn't need one. He told me that I should still bring one and it doesn't matter what it says online because they don't have any packages to put it in. Not my problem. That's an issue they need to bring up to Amazon. The second time I encountered him was today. He didn't give me gripe about not having a package but was again extremely rude. I only go to this location because it's 5 minutes away from my house. But because of the service, I'll drive to the next location -- whether that be in Beaverton or Lake Oswego. read more

The UPS Store package tracking shows that my package was delivered but they maintained that it never arrived. Poor customer service skills and genuine lack of any interest made me feel like they truly don't care at all about service or the customer. I will never use them for anything ever again. read more

Customer service here is usually fine, if a bit cold, but be aware that they will lock the doors several minutes before they close and ignore you from inside. While I understand that it's frustrating to deal with customers at the very end of the day, it's super irritating and unprofessional of them to close before their posted times. Especially when you just need to pick up a package, rushed across town after work to get it, and it's only being held there because the driver was "unable" to deliver it for no explainable reason. Other UPS stores in town are friendlier and open later, go there if you have the choice.... read more

Super friendly guy helped me here. Easily best experience I've had at a ups store! Definitely recommend

I dread coming here. Typically I'll need to stop by to return an Amazon package. Which used to be fine because I'd have to pack & label ahead of time so I'd just drop it by real quick. But now, Amazon changed it to make it easier, and says you just have to show a QR code, and specifically says no box needed. Which should be no problem, but every time I seem to get some cranky dude who walks away from me (even with no line) when I go to pull up the code because it takes a couple seconds (I even text the codes to myself to make it quicker but it's still not fast enough for him). Or he tells me I need to go home and box it -- even though Amazon says that's not necessary. Oh, and I've also been told that I shouldn't have boxed it. So *shrug* read more

I come here often since it's close to my home. I've been in atleast twice and witnessed the manager LEE as it appears on name tag being extremely rude and abusive to other workers. Specifically boy in glasses. Please fix this because that's not okay. read more

I had to return an odd shaped item for Amazon and I had the original Amazon box but couldn't fit the item inside. Both employees took their time to help me figure out how to get my item returned and I'm so grateful!!! Thank you for caring about my return. Definitely recommend coming here. read more

Steven spoke to me in a way logical. That's refreshing. In Other News: Issue resolved. read more

This has been a learning curve for me. I needed a digital photo for a foreign visa. When I went in I explained that I had been dealing with the foreign visa company for two weeks sending in several scanned photos and none were accepted. I said I needed an emailed photo directly from the camera. I was told that they could not do that but they used high resolution paper so scanning it would work. I am not very computer knowledgeable so I said OK. Well, the passport company did not accept it as it was not a true digital photo. Lesson learned, don't let anyone pass off a scanned photo as a digital photo. The visa company I am working with processes visas for several countries. Digital photos are going to become more in demand as more countries go to e-visa so make sure you go to a place that will email you a photo directly from the source ( camera). read more

Great service Owner is fantastic Always helpful and willing to be creative Even sent me To a different place one time when I needed a different service than what They could offer at a competitive price. read more

I have no feedback about the employees, but our experience with this store and UPS customer service has been awful. We sent a passport and cash to an embassy in LA (cash was required by embassy for visa fee), and when it arrived at the embassy, the passport and money were gone and a few pages of the forms remained. We insured it for $200 at the store and were required to tell the clerk what it contained. Clearly, the money and passport were stolen by someone in the UPS system. When we contacted the store and UPS customer service, we were given the run around for weeks (told to file a claim, told it was closed because no one followed up, told to contact the store again, etc). In the meantime, we had to file an express application for a new passport, at an additional expense of $300 more and considerable stress. Our insurance amount still has not been returned, and the entire process has cost $500 (original passport fees, $100 cash stolen, $300 to get a new passport). I will never use UPS again! read more

I am grateful to have a neighborhood shipping store. The staff have been courteous, knowledgable, and professional even amidst the pressure of pandemic times when tempers can easily flare. You can obviously see how hard the staff work to process everyone as quickly as they can. I like the convenient pile near the door that one can just drop items that have been pre-labeled. read more

I have been to this UPS store dozens of times. Its on my normal commute route so it is definitely convenient but that isn't really enough for a 5 star is it. The staff here has always been very friendly, respectful and competent. I have never had even a little problem with these professionals. Seriously. At this point, I go out of my way to use this store even if it adds to my trip time. Last time I was here right before Christmas, they were dog busy and the place was full of people but the squad here was efficient and professional. I had a big honking package to ship and they handled it like the pros they are. So at this point they are batting 1.000 with me. (that's a thousand) Also, I like the neighborhood. It has a good 'vibe' to it. read more

This place used to be fantastic, but is now horrible under new management. I had a mailbox there and have seen the decline since the new manager arrived. They've lost or stolen packages where the tracking says "delivered to mailroom". Every time I went to pick up packages from my mailbox, there's a line around the corner and it takes about 30 minutes to get my packages. It's not practical when you have to pick up packages everyday. There never used to be a line and all the employees used to take such good care of their mailbox holders. I closed my mailbox and opened a new one at the postal annex down the street. I requested for my mail to be forwarded to my new address. A package went to my address at UPS today and said it was delivered to the mailroom. I went to pick it up or see if they actually forwarded it. At first they said they returned it to the sender. I was like what?! I asked y'all to forward my mail. Then they pulled out my paperwork and pointed at the section that is label "for office use only" and I pointed at the section where I filled it out properly - Forward Mail. Then they were like - oh, it must be here then. Then they searched around for it and said that usps must not have delivered it. I waited around for the USPS driver to arrive and he was like - "yeah, they gave that package back to me and said to return it to sender." They obviously knew that they returned my package to sender and lied about it. When I called them out on it they said "too bad - there's nothing you can do about it". They are required to forward mail for at least six months if it's requested, but they are refusing to. It's been a huge headache and will continue to be for the foreseeable future. There's no way for me to know what they are returning to sender or keeping or trashing or what. There's no accountability and they obviously have no problem blatantly lying to their customers. Now I have to see what kind of legal actions I can take with the hope of getting the mail that they are withholding or returning to sender without my approval. DO NOT GET A MAILBOX HERE! read more

After having a PO Box there for almost 6 years, last year the owner sold the business. Every employee has since quit due to new owner. He is by all means very unprofessional. When dealing with him I can see why. He is rude, dismissive, arrogant and has no problem blaming everyone else for his inability to deal with problems. The store is a mess, they are the most expensive UPS store for box rentals in the area and all in all just a bad example of a bad place to do business. Try the store at 4207 SE Woodstock, or at 82nd and SE Powel. read more

Between this and the other on HWY 26 and 82nd, this place is decent. I really have not had a problem with these guys. For a place that gets slammed with customers, the service is not bad. read more