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    The UPS Store

    2.6 (94 reviews)
    Closed 10:00 am - 3:00 pm
    Updated a few days ago

    Services - The UPS Store

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    1 month ago

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    Local

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    2 months ago

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    3 months ago

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    Local

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    Photo of Jeff F.
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    10 months ago

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    Local

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    4 months ago

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    Local

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    Photo of Susan R.
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    1 year ago

    Best service. A very busy store and they are always helpful, kind and do the job right. We are lucky to have them in LR.

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    Local

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    1 year ago

    Their phone service is horrible. The automated system understands nothing, and you cannot get in touch with a human.

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    Local

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    4 months ago

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    2 years ago

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    Local

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    8 months ago

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    Local

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    1 year ago

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    Local

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    1 year ago

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    Local

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    1 year ago

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    Local

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    2 years ago

    They are useless for notary and try every excuse to get out of doing it. They are super lazy! If I could rate less than 1 star, I would.

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    Local

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    1 year ago

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    Local

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    2 years ago

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    Photo of Ruth L.
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    2 years ago

    I have been in this store twice. Both times the MALE sales clerk was rude and smug. I won't be going back to this location again.,

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    Local

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    Photo of Taylor S.
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    6 years ago

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    2 years ago

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    Local

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    2 years ago

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    5 years ago

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    Photo of Catherine H.
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    3 years ago

    Poor customer service. Phone calls go unreturned. When in-person at the store, communication with the staff is unprofessional and difficult.

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    Local

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    3 years ago

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    2 years ago

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    3 years ago

    Every time I come here to ship a package, fax or return an Amazon purchase everyone here is so helpful and nice.

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    4 years ago

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    3 years ago

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    3 years ago

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    Photo of Annie A.
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    5 years ago

    Helpful 3
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    5 years ago

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    3 years ago

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    7 years ago

    Helpful 1
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    2 years ago

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    Photo of Chris H.
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    6 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    Photo of peg w.
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    3 years ago

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    6 years ago

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    Photo of Amy H.
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    4 years ago

    Great location, friendly efficient staff! They are always busy and keep it moving fast!

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    Page 1 of 3

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I had a ton of Amazon returns and he was extremely patient, professional, and efficient.

    Mentioned in 3 reviews

    Read more highlights

    Palm Desert Mailbox

    Palm Desert Mailbox

    (12 reviews)

    I have experienced the most incredible customer service at Palm Desert Mailbox every visit. I want…read moreto thank the two employees who have answered all my questions and helped me to solve all problems and execute multiple tasks with patience and knowledge for every detail. They are charming and personable making me want to tell everyone this is indeed the business to frequent for receiving or sending mail and packages. Also a delightful gift shop. L Hartzell

    I found this GEM over a years ago and I still love the place and service to this day! As a shopper…read moreI'd like to say that the uber unique and totally fun gift shop that is a part of this mail store is what drew me in - from games, to trinkets, trendy finds, local Coachella Valley treasures and MORE ... they've got it all - BUT HONESTLY it was meeting the owner who is practically always there giving exceptional service was the real draw. There is nothing like walking into a place of business and feeling like you're home and the people tending to you feel a bit like family. I had to find a post box because we were having so much trouble with traditional mail service from USPS. This place has been a life saver. They even have samples guys!!! Brandini Toffee!?!?! C'mon ... you are not going to find that at your local post office LOL. These guys even helped me recoup my money from another situation where a package I mailed mysteriously went missing - with their knowledge and instruction I was able to recoup my money and repurchase what I had originally sent out. I could go on and on with stories about this place, but this is where I draw the line;) Go by and check it out! If you see me at the sample table or notice me gazing in a happy stupor at the games, don't be alarmed just say hi! #lissaroundtown

    PostalAnnex+

    PostalAnnex+

    (41 reviews)

    This is a terrific little place with a very friendly staff, and they give a special discount to…read morepeople who live in Sun City like myself. I can highly recommend them and will certainly be back with my shipping needs.

    The man behind the counter was the rudest customer service representative I have ever encountered…read more I ordered from Amazon and this was a store that I should have been able to receive my package and pick up the package without any cost. Well first time I have ever been told no you can't have your package unless you have an account with us. It costs $3.00 to open an account and $5.00 to give you your package !!!! $8.00 for a ONE TIME probably never going to use this service ever again as I am a full time RVER and I travel most likely would not be back here in Palm Desert California for years. I have had packages delivered to other postal annex stores and no one has ever told me to pay to pick up a package especially since Amazon lists this store as a business to use for delivery. No mention that there would be a charge to pick it up. Plus his attitude was he was doing me a favor to let me breathe his air in his store. People like him should not be in business that serves the public. Avoid this place like the plague it stinks I hope this review makes 10000 people give the business to some other store. Now I have to wait to get a refund IF he even returns the package as I instructed him to. The owner has a valid point I was under a false assumption that this store was like all the other drop off stores that amazon tells me is a place where I can pick up a package free from any fee. If I came back to your store and you allowed me to pick up the package without having to open an account I will most definitely revise my elite review. I can do so Monday morning 02/17/25 I was willing to go back and pay the $5 or $8.00 so I could get the items I paid for. However Dave told me he sent the package back. Now I have a nightmare trying to get amazon to refund my money. These people who own this place should not be in business they are incompetent and rude

    The UPS Store

    The UPS Store

    (22 reviews)

    I was in need of a return of an appliance that was mailed out in a very soft unstable original box…read moreand so of course, it needed to be sent back. Thinking I had to go a farther distance, I was glad to see this branch which is inside the little private pharmacy on Country Club, which you can reach from the light at Harris. It is very close to Sun City too. They are on the same block as a meat market and Cups Cafe. The staff are immediately welcoming visitors and within a few minutes the young man had confirmed my QR return code on the authorization. From now on I am going to brave this crazy parking lot because there are some great places in here. Tea and Tea for potstickers and smoothies, Desert Brewery, Cups and Angel View.

    Employees were a little more soft spoken, but were still knowledgeable and decent. We had to return…read morea car part to a non Amazon retailer and paid $34, they made it an easy process. It took them about 10 minutes for every transaction. Just pretty upset we had to pay a shipping return on something that didn't even match the car part we required. It was crowded due to the pharmacy that shared a little more than half the store. Customers got close to create a line with minimal space for it. The pharmacist Peachy also works the UPS storefront, she was knowledgeable about the services and even reminded an employee to doublecheck boxes since she made a transaction return for a customer who got charged for a shipping label when they already had one.

    The UPS Store - shipping_centers - Updated May 2026

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