I have recently needed UPS services for package returns. Then I got my passport photos here, and returned to submit my passport renewal paperwork, which they helped me complete and mail. Great service! read more

Anyone having issues file a complaint here: Florida Attorney General Consumer Complaint And Federal Trade Commission HORRIBLE EXPERIENCE AT THIS LOCATION!! FROM THE RECEIPT BELOW I WAS CHARGE A "OTHER MESSAGE SERVICE" OF $50 WHICH IS A MADE UP FEE BY THE EMPLOYEE'S THAT WORK THERE. IF YOU LOOK UP THE TERM OTHER MESSAGE SERVICE FOR THE UPS STORE IS HAS NOTHING TO DO WITH HOLDING YOUR PACKAGE, BELOW IS THE CRITERIA OF A UPS STORE HOLDING YOUR BOX WITHIN A 5 HR WINDOW.. When You Will Likely Be Charged If you simply address a package to the store's street address without being a customer or using an official UPS hold service, the owner may charge a "Package Receiving Fee". Typical Fee: Often $10 per package. Daily Storage: Some stores also add a daily storage rate (e.g., $3-$5 per day) if the item is not picked up quickly, though 5 hours is usually within their initial "receiving" window and most locations don't charge this fee. THIS IS NOT RIGHT ESPECIALLY A $50 FEE FOR 5 HRS I've called other locations and I got a price range of Free of charge or $5-$15 for the week read more

Disappointing and Frustrating Experience -- Please Read Before Renting a Box Here I rented a physical mailbox at this UPS Store for a three-month period. I was given a key and told I'd have 24-hour access to my box -- one of the main reasons I chose this location. After only a couple of weeks, the store went under reconstruction, and my mailbox was suddenly no longer available. I received a call informing me that my box would now become virtual instead. During that call, I was told that, as an apology for the inconvenience, I would receive one month free. However, after my initial three-month term ended, I began receiving multiple calls, texts, and emails stating that my box was due for renewal. When I called the store to clarify, I explained that my mailbox had been converted to virtual and that I had been promised an additional month at no charge. I was then told that the "free month" would only be applied if I renewed for another three-month term, which was not what I was originally told. After several calls and growing frustration, I spoke to Jeanette, who was very understanding and assured me she would correct my account and apply the free month as promised. Despite this, I continued to receive renewal notices. When I called again, I was told not to worry about the notifications and that I could come in to renew after the extra month without any issues. When I went into the store to renew, I was informed that I now had to pay a late fee because I hadn't renewed at the original three-month mark. I again explained everything, only to be told that the free month would now only apply if I renewed for 12 months -- yet another version of the agreement. And it gets better -- at the time I decided to cancel, I still had mail in my box. The agent initially told me that I'd need to pay the late fee before I could receive my mail. It took another employee stepping in to clarify that this was not true, and only then was I given my mail. Still, imagine being told your mail would be held until you paid a disputed fee! After all the back-and-forth, inconsistent information, and lack of accountability, I decided to cancel my box altogether. There was no effort from the staff to resolve the issue or keep my business. **Buyer beware: get everything in writing -- especially any offers or verbal promises. This particular UPS Store seems to make up rules as they go or change policies depending on who you talk to. There are many excellent UPS Stores in the area that provide clear communication, consistency, and genuine customer care. Unfortunately, this location is not one of them, and I won't be doing business here again. read more

this place has a RACIST MANAGER went for an interview, and the manager took his time to interview at the end he told me "80% of the customers I get are SPANISH" so I need someone who speaks the language ! they only favor their own kind . will be reporting this soon ! :/ sad world we live in everyone should have equal opportunity ! We shouldn't be the one to learn Spanish they should learn English ! Been here for 30 years and never seen my town support one kind of culture ! Going to report this to UPS read more

Franchise Owner: You're pushing Hunters Creek neighborhood locals away. Today I was charged $2 for a computer rental fee when I simply walked in and asked an employee behind the counter to print a black and white copy off my thumb drive. No internet usage and I never utilized a computer. Why was I charged 2 bucks for using a computer? read more

The UPS Store - 2019 and it cost $2.25 to print black & white copy. - Shipping Centers Near Me - Orlando, Florida

This people who work here are friendly and efficient. However, since the Delta variant has cropped up, employees don't wear masks even in this small space, even though risks are different now even among those who are vaccinated. read more

This is a great store and the staff is always friendly and professional. They greet you with a smile and are always ready to help. I love this store. I travel past the UPS Store on 11310 S. Orange Blossom Trail to go to this store because of their superb customer service. It is worth my time and gas. read more

Absolutely one of the worst customer services we have had to deal with. They give you the run around, leave you on hold for hours, and even lie. If I can help it I will try to never use ups again. I rarely write reviews, but tonight was absolutely terrible. We went through Amazon and just cancelled the pick up entirely. read more

Worst customer service I have ever experienced. I shipped a package to my sister (cost $75). The package showed up in horrible condition and her blood pressure medication was leaking from the bottom of the box. When I went to speak to someone they said I would have to speak to Jessica. I could never get a hold of Jessica (I was constantly told she was busy). When I finally spoke to her, she tried to blame me and the way I had packaged the box! The box was in pristine condition and well taped when I dropped it off. I will never step foot in this store again. If you're thinking about mailing something, please just go to the post office..it's cheaper and the package arrives in good condition. read more

The UPS Store - Damaged package - Shipping Centers Near Me - Orlando, Florida

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Small store in a convenient location. Whenever I go its always busy. You have to wait a little to do your transactions.The people who work there whenever I go to deliver a package have always been helpful and cordial. They are friendly and always greet you with a smile. I have never encounter any problem with my packages arriving to their destination in bad conditions or being delayed. read more

Good costumer service and the people that work there are nice. I always go to this store because it's the best around Orlando

Really nice staff, quick service. They're oriented to help you out always. Every time I walk in there, I walk out fast and with a solution. They're really valued your time. read more

Great Service!

I come here often and the staff is always friendly and helpful. Haven't had one negative experience! *Special thanks to Richard!

The staff here is always friendly and helpful. I am able to get in and out quickly which is awesome on busy days - time saver!!

I use this location often for business purposes. It has never let me down. I always find it easy and convenient to go to this location. The staff is very friendly and knowledgeable, as well as getting their job done quickly and easily. Even if there seems to be a long line, they get through the guests at such a fast pace, you are being helped in no time. read more

The staff at this location have always been friendly, helpful and fast. Jennifer recently went above and beyond to help me out of a bind (that I created myself, which I told her and she still helped me!!) So I do recommend them. read more

I have been to this location on off for the past few years, notice that the level of service has gone down and prices has gone up. Amazon sent me label to return some items. When I came to the store, nobody greeted me. Manager gave me an impression that she more important things to do then take of customer. Finally when one of the employee came from the back, she seemed annoyed. I mentioned that I need to print a label, she said $2.20. I told her it to expensive, said I get it from somewhere else. I went over to the next plaza where there office depot, they only charge me .10¢ to print a label and the drop box for ups was just right around corner. read more

Hands down the most attentive and helpful staff I have ever encountered at a shipping facility!

No service. The store charges $3.11 to print a label to put on the box. You pay already for delivery plus $3.11 for 1 sheet of paper. Ridiculous. Really. Really read more

Worst UPS Store in Orlando. They are not attentive. I shipped a package with them and they didn't give me a tracking number. After 10 days I went back to the store to ask about its whereabouts and why it didn't reach its destination (the package was suppose to reach its destination in 3-5 days) but the manager said she couldn't do anything about it. I called customer service and they said ITS IMPOSSIBLE TO NOT HAVE A TRACKING NUMBER. They said that even letters have a tracking number on them. ANYTHING THAT IS SHIPPED HAS TO HAVE A NUMBER IN ORDER TO TRACE IT. Anyways, it's been over two weeks and my package is still MIA. Oh, and their store location website (which you're suppose to use to track packages) isn't in service. The domain is open for purchase by anyone who wishes to scam people. read more

Impecable printing job. I went to print my children's first communion invitation and favor tags, they helped me find the right sizes and offered the job in 2 days. Jennifer called me a few hours later to let me know it was ready! The staff is very polite and helpful. Thanks you very much! read more

The best printing in the area. Have used Office Depot and will never go back. Efficient, professional and courteous staff. They take the time to explain things and provide excellent service. Please open late on Saturday and start opening Sundays. read more

Beware. I shipped a package there today. They had to reopen the package to see how it was packaged. The clerk said she was going to add some peanuts. She came back a few minutes later with my item in a totally new box (nothing wrong with the box I had it in). When she rung me up she said it was an additional $11 for packaging. She never once asked me if I was ok with that. When I asked her why she put it in a new box she said I couldn't use a used box. Again, the box I used was a very solid box. Nothing wrong with it. What I'm upset about was I was never given the option to decline the new packaging. It was just expected that I was to pay the additional $11. I could have done it cheaper on my own. I feel this is just a way for them to make more money from their customers. Know this before using this place. read more

Very bad service from Jennifer. She made a bad copy try to figure it out how is the right way and then she say I need to pay for it. They don't even know what kind of machine and service they provide. read more

Couldn't ask for a better shipping/mail service right around the corner from me! So friendly, and really helpful!

not let packages USPS in this office them is not liable for received, even if you receive a tracking number is not responsible for the left there, is best left in the main office of mail from USPS...not responsible place read more